DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!
Their phone operators will directly lie to you on the phone.
I called to cancel my service (since you can't do it on your online account which is PREDATORY CLUE #1) because I was moving a no longer needed it. I was told I needed to be transferred to a Sam's Club ReadyRefresh person because I had signed up through Sam's Club (slightly predatory clue #1.5). I was transferred and promptly the call dropped. I did this process 5 more times before finally I reached a Sam's Club ReadyRefresh representative (PREDATORY CLUE #2).
When speaking with this person, they seemed nice and accommodating. They told me directly that my service had been cancelled. I then asked whether I needed to return the equipment because I was moving and no longer needed it. They said no. I asked again, "Are you sure? If not I'm going to get rid of it." They said no. I asked one more time because I KNEW there would be hell to pay later on if this person was wrong. They said, "No, you've already paid for the cooler and don't need to return it. I said okay, thanks and we ended the call.
Low and behold, 1 month later I get a text saying my next delivery is coming in 2 days. What delivery, you ask? The delivery for a service I cancelled a month ago? Yes. I called again today (this person was very sweet and accommodating) and am told that they can see that in their records, the service was supposed to be cancelled but it was not. They're apologies and they'll will stop the delivery and cancel my service again.
But wait! She can't! Why? Because I still have my cooler equipment? What cooler equipment? Yes! The very same cooler equipment I asked the representative 3 times whether or not I needed to return. This new representative tells me that she won't be able to cancel my service and will switch me to her supervisor.
Immediately the new supervisor tells me that I can't cancel my service because I still have the equipment. I catch her up to speed with everything I've been through and why I can't return the cooler. She tells me that she's sorry that there was a miscommunication but I'll have to pay for the cooler if I want to cancel my service. I let her know that I feel like I've been put in a very scammy situation since the original representative lied to me about BOTH my service being cancelled AND that I could keep the cooler equipment. She tells me she doesn't understand why the representative would say that because they representative can see on their end whether or not equipment has been returned. I say, exactly! Why would the representative tell me definitively that my account had been closed if she could only do so if my equipment had been returned and you can see in your records that the representative wrote down that she HAD closed my account.
Needless to say, I'm offered a 50% discount for the equipment at $124.99 (PREDATORY CLUE #3). I take it because I don't want to make any further fuss even though I've either been lied to by the previous representative or it was their first day on the job and they were not trained properly at all.
The current supervisor lets me know she can offer me a a case number that I can use if I want to call back to ask about this whole situation. I ask her if I will receive an email confirmation regarding my cancellation. She says no (PREDATORY CLUE #4). I ask if I can receive any kind of written documentation about our conversation or that my service has been canceled. She scoffs and just repeats that she can give me a case number to call back for. I let her know that, I understand that, but I was hoping for some kind of written documentation I can hold on to just in case I call back and a new representative lies and tells me I haven't cancelled my service or some new nonsense.
The supervisor proceeds to get defensive saying, "I don't appreciate you insinuating that I would lie to you. I would never lie." Ma'am. Do you not remember the conversation we had a second ago? I hate this company. read more
