Let's not pretend. I'm not "disappointed," I'm not "concerned," I'm not "slightly inconvenienced."
I am pissed. I am f*ing pissed**.
ReachLink is a masterclass in how to take your money immediately, automate 37 reminder emails, and then magically vanish the moment you try to actually attend the session you paid for.
The app? Glitchy. Clunky. Unreliable.
If it worked any less, it would be an empty screen with elevator music.
And when the system fails (again), do you get a call?
A text?
A human voice asking if you're okay?
Of course not. That would require effort.
Instead, you get silence -- followed by "Feel free to... rebook."
How thoughtful! Maybe I'll just keep paying forever to attend imaginary sessions on your dysfunctional app. Sounds therapeutic.
Today (10/25/25) was attempt number seven. That's right -- seven failed connections. Seven times sitting there wondering why I ever trusted this platform with something as serious as mental health support.
But hey, at least they're consistent:
Consistently glitchy.
Consistently absent.
Consistently ready to charge your card before you even log in.
Meanwhile, real mental health offices actually call if you're missing from a session. ReachLink just shrugs behind an automated reminder like, "Oops! Our bad. Try again. Pay again."
For anyone thinking of using this service:
If you enjoy stress, disappointment, and yelling at a frozen login screen, congratulations -- you've found your soulmate.
If you want real support?
Look anywhere else.
I'm pissed. Still pissed. And everyone deserves to know why. read more