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    RE Auto Maintenance

    1.0 (1 review)
    Closed Closed

    Services - RE Auto Maintenance

    Auto battery or electrical system repair

    Auto engine repair

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    12 years ago

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    Take 5 Oil Change

    Take 5 Oil Change

    3.2
    (37 reviews)

    Came here today for a state inspection and there was an 1hr wait. The people were very polite and…read morethey did get me taken care of. They definitely seemed flustered and working inefficiently. But they were very polite.

    I'm editing my post because the business responded & asked me to call a number that I already…read morecalled TWICE, they tried transferring me to the store, no one picked up, & I called back & I spent half an hour on hold waiting for the customer service dept to pick up. I talked to the assistance store manager which supposedly spoke to the store manager. The store manager didn't give a flip about the situation. I don't have any more time to waste with this ridiculousness! Consumer beware of this establishment!!! I was LIVID when I found out my 81 year old grandmother was charged $100 for an oil change on a 2008 KIA RIO yesterday at Take 5 Oil Change in Hudson Oaks!!! The "tech" told her the regular oil changes last about 2K miles & the premium changes 5K! BS! I tried calling the store. It sent me to some call center where a woman transferred me to that location. At the store, it went to some automated answering that beeped & had no ability to leave a message. I called back. This time, I talked to a man that claimed he sympathized with the situation & said he was transferring me to customer service & they can handle the problem. Y'all, I was placed on eternal hold for almost 30 minutes. I was so mad that I drove to the store myself while still waiting for customer service on the phone that was never picking up. I walk in the store & the man sitting behind the counter was on his phone. I promptly asked to speak with the manager & he said he was the assistant manager. Hands shaking, and trying very, very hard not to completely lose my temper, I explained how one of his employees basically stole from my 81 year old grandmother & I was pissed! I told him I hoped he didn't condone this behavior & explained what had happened. I asked for literature from which they explain the oil changes prices. He goes out into the shop area & produces a disgustingly filthy & greasy plastic pamphlet that is in SPANISH. He said that's the only ones that have to show customers. What!? I ask about the $55 oil change. He says those aren't currently available because who is responsible for ordering the inventory didn't order the items needed for those changes (interesting). I asked about the employee that lied to my grandmother about the 2K verses 5K oil changes. He just didn't know (BS again!). I told him I wanted a full refund for them taking advantage of her & the fact she's on a fixed income. At that time, he proceeded to call the actual manager. He returns & says my grandmother was explained about all the options & he was sorry but there was nothing he could do. Wow, ok! So, folks, I just want to warn you about the deceptive practices at this oil change establishment. Who takes advantage of an 81 year old grandma? Take 5 Oil Change in Hudson Oaks, that's who! I'm completely appalled by the entire situation. I took pics of the receipt, the eternal call waiting for customer service to pick up, the filthy pamphlet, the filthy window & the horrible conditions of their bathrooms. Not that I would ever use a Take 5 Oil Change to begin with, but I dang sure won't now! My mechanics response was "criminal."

    SouthWest Nissan

    SouthWest Nissan

    2.6
    (42 reviews)

    This was my first time purchasing a vehicle 'sight unseen' from another state and so I needed to…read morehave a lot of trust and faith in the staff at SouthWest Nissan to make the transaction as smooth as possible. Although my initial experience with my sales rep, Gustavo Rodriguez along with sales manager, Kevin Vickers was positive they both failed to disclose multiple defects on the car prior to delivery. Mr. Vickers sent me a text with a single photo saying 'this is the ONLY imperfection I saw on the vehicle'. After delivery of my vehicle I inspected it and immediately noticed a few other defects any experienced salesman & sales manager should have seen and disclosed. The car i purchase was advertised as having 3-years complimentary Lexus Enform. It was in writing on SouthWest Nissan's site under dealer comments and again under car features. When I asked about how to begin service I was told that language was copied from Lexus' site and does not apply to the sale from SouthWest Nissan. Deceiving? Dishonest? False advertising.?.? Bad business. After the sale was completed I shared my experience(s), both positive and negative with the General Manager, David El-Attrache (copied Gustavo Rodriguez & Kevin Vickers) via email and never heard a response from anyone. Disappointed...

    Has been awhile, but last time I dealt with Southwest Nissan, I bought a used Rogue, less than 30…read moredays later the transmission failed, costing me over $4000 out of pocket in repairs....I found out that that year model had a factory noted weak problematic transmission with numerous failing nationwide.....the Used car lot knew about this problem when they sold me the car, and in spite of the fact that I had purchased 3 vehicles previously from them, they would not help me in any manner, no discount on parts or labor, no towing to their lot, nothing.....Then today, I get an e mail from their used lot dealership wanting to sell me something else, can you believe.......

    RE Auto Maintenance - autorepair - Updated August 2026

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