It's one thing to review a good or bad experience on workmanship, price, professionalism, and…read morequality of their tint product/warranty, but it's entirely something else when the ONLY business in town refuses to give a tint quote over the phone. What a bad sign that is. I understand stripping old tint off would be a concern and time involved would be a variable, so I asked what he SHOULD know, how much time to install his new tint on 3 windows? He refused to answer that simple question, when 95% of the rest of the tint companies were eager to throw me a quote over the phone. "I got to see it" doesn't fly. He could have talked about the products he uses, how fast his turn around time is, or explain why he wants me to come in person, but he's not a businessman to know these are basic things you "sell" to a customer to earn their business. It's Palm Bay after all, look where he chose to live! I have 4 clean cars, and glass is glass. If he knew anything about cars, he'd understand this glass on this car is relatively flat, making it easy to apply. He doesn't know how to heat up areas to get wrinkles out? Maybe he should do flat glass on residential homes and give up working on cars, since most cars do have curved glass. He must only do Cyber trucks? A child could be taught to apply film, but this isn't Pakistan.
The conclusion a customer will make is easy to predict; this shop is afraid of it's own prices. His sales tactics simply waste you time. He hopes after you drive there you don't drive away to keep looking. He tone of voice was not at all inviting either. It NEVER works out when friction starts right from the initial phone call, it's a bad sign. Consider this fact, 12 other tint companies are in town who do give phone quotes. Words mean things - the all said that it's a "rough estimate" or "here is the range" they can hold to, as long as "good condition" was accurate. This is Palm Bay, people have very poor business skills BUT by far, this the worst business minded individual I've been in contact with - besides Wal-Mart and drive up fast food employees who hate minimum wage. 156 ratings in 10 years is pretty poor. Another red flag. If he was making customers happy, he'd get 156 ratings a year. It's not the 5 stars, it's the number of happy customers who take the time to give a review, in this case a bad one well deserved. I told him I'd continue looking for businesses willing to give a phone quote and he was fast to hang up when a real businessman wouldn't have acted like a hot head but evaluated his poor practices and made an exception, by continuing to communicate. If he can't communicate, how would he ever handle a problem? You can see how he handles problems in his reviews. Do not go to the Darkside! His business name fits.
