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    RC Willey

    2.8 (1.1k reviews)
    Closed 10:00 am - 8:00 pm

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    Suki M.

    Huge furniture store with lots of beautiful choices no matter what you are looking for they probably have it. Living room furniture as well as bedroom sets, outdoor furniture, cabinets art and more. No pressure which was super nice. I made a few purchases that were super simple. Got a delivery date within 2 weeks we were happy about that. They also had beautiful Christmas and Halloween decorations set up. We also got a great massage experience in automatic chairs that was amazing. They gave us a pumpkin on our way out... so overall it was a great experience.

    Cozzia massage chair

    Installers left with replacement massage chair inop due to improper assembly. I emailed mfg support as installers were driving away, the support mgr said the code was due to internal plugs not connected properly. He instructed me on how to fix, I did and the chair then operated properly ... but neither of the side panels would remain seated in place. I made a service request and eventually a follow-up tech came out, reseated the panels and left; after a couple of cycles they unseated. I made another service request and eventually a woman from service scheduling called and offered me two service dates, Nov 15 or 17. I chose the 15th and was told someone would call me the night before with a time window. No call / txt on the night of the 14th and no one called or came to our house on the 15th to fix the chair. Today is Nov 28th and we've heard nothing - zip, zero, nada, zilch, bupkis - from RC Willey about correcting the chair. I love the chair, but re RC Willey service - like GrumpyCat - I.Am.Disappoint.

    Good Clearance section on labor day!
    Morgan C.

    Unlike many of these reviews, I had a great experience here. I came for the Labor Day Sales after moving to the area and needing a small couch. Living Spaces had a long lead time, and Ashley had bad options, so I decided to try here. This store is like Disneyland for adults needing furniture, the decor and areas tend to have fun themes (and the place is huge). I bought my couch from their clearance area in the back for a really good price and found the sales people very friendly and helpful! They do not deliver on items under a certain dollar figure, but they do load it for you from their loading dock for no extra fee. I love my new couch and I had a fun time exploring this place in the process!

    Couch headrest where material is falling apart

    We bought a couch and loveseat from RC Willey 3 years ago and paid for the warranty. Two sections of the headrests on the supposed "leather" couch and loveseat are disintegrating. There's no way that the couch is full leather because I have another leather couch from them that i6purchased over 12 years ago, and there is nothing wrong with the material. They said it's not covered under the warranty because it's from head oils. So, having normal head resting on these causes that!? And that's somehow not a defect!? Absolutely ridiculous. And it makes zero sense given that it's not happening on any other sections of the couch. Terrible customer service and waste of money to pay for a warranty that doesn't fix such an obvious defect! I will NEVER purchase from them again, nor will I ever recommend them to someone. Again, gotta love that they're blaming this on "hair oils: when none of my other furniture has done this. I have a leather recliner (not from RC Willey) that I purchased at the same time. NO damages where our "hair oils" would be. Same for the couch that we purchased over 12 years ago. This is a pathetic excuse to not cover a crappy couch that they sold us and take our money for a warranty that is useless.

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    2 years ago

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    2 years ago

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    Thank you for the 5-Star review!

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    2 years ago

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    8 years ago

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    4 years ago

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    2 years ago

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    6 years ago

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    2 years ago

    Great staff are products!! Robert and Kris were awesome! Professional and Knowledgeable!! Thank you guys!!!

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    5 years ago

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    Page 3 of 28

    Ask the Community - RC Willey

    When you buy a new TV from them, does RC Willey haul away your old TV?

    Hello, Yes, we will haul away your old TV when we deliver a new one. Thank you.… Read more

    I have warranty on my couch I purchased a yr ago , how dose the couch cleaning process work ? I'm in need of couch cleaning , how much dose it cost ? I have it with my warranty?

    If you contact our warranty department, they'll be able to let you know what we are able to do. They can be reached at 801-464-2340

    What is the commission the carpet salesman make?

    Commission is based on a percentage of the overall sale. Depending on the flooring that you purchase, it will vary. I don't know the specific percentage that the commission is based on.

    Do they sell sofas with quality structure?

    I hope so, after buying two pieces of junk from them we were forced to upgrade to Flexsteel sofas from them ... long story .. cost us an extra 3k and now have to wait 13 weeks for delivery.… Read more

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    Review Highlights - RC Willey

    He was super helpful with suggestions and mentioned a couple of options I would have never even thought of.

    Mentioned in 14 reviews

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    Mattress Firm Roseville

    Mattress Firm Roseville

    4.4(117 reviews)
    1.3 mi
    $$

    The warranty on this and the customer service is an absolute joke. It is set up so they can turn it…read moredown. They didn't even allow a reply to the email that turned you down. First, they declined it stating the Law tag was not attached, which it was attached, and I had to send photo Then I paid for an inspection 79.00 thinking this would streamline to process since I have a 15-year warranty I spent $3K on a mattress which started to sag in the first year After that I decided to go through with it and file a claim for a defective mattress. They turned me down because of "stains". This is a joke. First, they declined it stating the Law tag was not attached, which it was attached, and I had to send photo of the tag. They tried to get me on that one. There was a tiny nickel to dime size discoloration that is really hard to notice unless you blow up the photo 100 times, I did not even know what they were talking about. This definitely has nothing to do with a defective, sagging mattress. I will never buy from them again and I hope others read this and stay away from this company. No integrity! Its not like they are going to clean and sell a defective mattress with a supposedly small stain

    I'm extremely disappointed with my experience with Mattress Firm's warranty process…read more After owning my mattress for 9 years -- and protecting it with a mattress cover from day one -- I recently filed a warranty claim due to legitimate issues with the mattress. Instead of standing behind their product, my claim was denied because of minor discoloration that they categorized as "wear and tear." Let's be realistic -- after nearly a decade of normal use, some minor discoloration is inevitable, even when the mattress has been properly protected. There were no stains from neglect or abuse, just slight cosmetic changes over time. To use that as a reason to void the warranty feels like a technical loophole rather than a fair evaluation. A warranty should give customers confidence in a product's durability. Instead, this experience left me feeling like the warranty is designed more to protect the company than the customer. I expected better customer support and more reasonable consideration after being a paying customer for almost 9 years. Based on this experience, I would strongly encourage others to carefully review the fine print before assuming the warranty will actually protect you. Very disappointing.

    Photos
    Mattress Firm Roseville - The two items in question in this review.

    The two items in question in this review.

    Mattress Firm Roseville
    Mattress Firm Roseville

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    RC Willey - furniture - Updated May 2026

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