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    Services - RBFCU - Schertz

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    8 months ago

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    Kenzie K.

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    4 months ago

    easy auto loans. New ATMs outside give various bill amounts. Early direct deposit. good experience so far.

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    1 year ago

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    3 years ago

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    3 years ago

    Signed up for a Business account with Lauren. Her professionalism was great. She's very knowledgeable in her field

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    4 years ago

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    6 years ago

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    10 years ago

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    5 years ago

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    7 years ago

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    6 years ago

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    11 years ago

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    16 years ago

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    RBFCU - Live Oak - RBFCU Building Front

    RBFCU - Live Oak

    (7 reviews)

    Don't bank on it! Service is Really Slow! I attempted to open a business account. After waiting 30…read moreminutes to speak with someone (through a tv screen) I was told I had a charge off from a previous account. The lady WOULD NOT give me any details at all and instead kept repeating that I would "have to settle it with Asset Protection." I was expecting FBI agents to rush in any minute. It turns out it was a $5 charge with a $5 fee. Charged to the account AFTER it was closed ! Settled it, then was told one of my documents wasn't acceptable. A total of 3 hours passed. I returned the following week and was told wait time would be up to an hour. Despite the account being set up and was only pending documents. ULTIMATELY, I asked to schedule an appointment. Are you ready for this! The next available appointment was in 10 days!!! {Going with IBC. Called and phone was answered by a real person. Asked when I wanted to schedule and sent me an email with all the info.} Good job IBC Bank

    I have been banking with Randolph brooks for about 4 years. I usually use the branch on base at…read moreRandolph. The bank closes at 4pm which is a little inconvenient to most working families. That work 8 - 5pm. We would never make it to the bank. We tried to go to the bank Saturday and they were closed. It was not even a holiday. They said they would be open Saturdays till 4pm. I guess they took a 3 day weekend holiday. The drive thru is open till 6pm. I just wasted an hour and a half of my life sitting in the car waiting for drive thru to process my transaction. It took an hour and 15 min to get to where the tubes are located. Took another 15 min to process my transactions. Never saw a teller or heard a thank you from the teller. It is time to look for a new bank. I just wasted gas and time going through the drive thru teller. Either RBFCU need to get it right and have longer lobby hours or they need more tellers processing 9 drive thru windows. It seems like only 2 tellers were running 9 windows of members. I got to RBFCU at 5pm and there were 4 cars in front of me. I did not leave RBFCU until 6:30 pm. Yes an hour and a half. If you like service try finding another bank that has better hours and faster service. This is not a bank for you unless your just an atm type of person.

    RBFCU - Schertz - banks - Updated May 2026

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