John and his wife run this business. You cannot ask for a nicer man. His cars are clean he is…read morealways prompt and courteous. He helps with your luggage. He calls you the day before your trip to make sure plans and times haven't changed. It just puts your mind at ease to know you haven't been forgotten when you make your arrangements so far ahead of time. You're missing out if you don't use this service!!!

Very prompt in answering my request. Excellent communication. I will be using their service in the…read morefuture

Good price. Courteous driver. Reliable. I needed to arrange for my daughter to take her first…read moresolo taxi ride to the airport. Driver was on time and great. Personable on the phone. I do not like to pay a bunch of surcharges and fees through apps to a third party middleman that I really wouldn't know how much we are paying until the ride. This was convenient and exceptional. Thank You ATDS.

Though I've been living in Amherst for the last 17 years, I only began to investigate how to get…read morearound without a car a few weeks ago. After a whole lot of frustration trying to use Uber (utterly hopeless) and the rather limited bus routes, I tried calling a cab. Amherst Taxi Dispatch Service was, fortunately, the second taxi service I called. From now on, it will likely be the only taxi service I'll be calling. In addition to doing everything a good taxi service should do for customers, the two drivers Ken and Craig are among the most informed, intelligent, helpful, and funny conversation companions I've encountered outside of a bar. Just booked my next ride for a dental appointment tomorrow morning. Looking forward to it -- the ride, not so much the dental work.

Excellent service for 4 A.M. pick up for Amtrak station on Exchange St. Prompt. Courteous…read more Helpful. Clean car. Reasonable cost for the time was almost half of what Uber wanted. For an unusual pick up time, I suggest booking ahead, which I did. Gave me peace of mind. But they do say they are 24/7. I would definitely use again. Some of these cab companies sound much like one another. I know this one by the phone number.

Just had an encounter with one of the drivers of this company. First, he ran a red light and…read morealmost drove me off the road, and then proceeded to swerve in front of me and brake check me multiple times. I would avoid this companies services at all costs as their drivers do not drive with caution.

Absolutely everything, their drivers spend the whole time on their phones. The cabs and drivers…read morethemselves are very dirty, smelly and in horrible condition. No matter how much you complain to them or the state nothing ever improves. I only still use them because as I like to say "they are the best of the worst " as far as companies go

Great driver, pricing, quality, professionalism, ability to cross border-- requested same driver…read more for my return trip. So glad I got an individual taxi vs the multi/stop & expensive mini-vans (which baffled me a bit.)

Negotiated price vs Uber. Courteous, well dressed and…read moreprofessional 2 trips, 2 nice rides Taxi #32 and #28

very prompt and friendly service! Helped me and my loved ones travel safely on New Years Eve! We…read morewill definitely use them for our rides to Bills game, etc... highly recommended!

I had Rick as a driver tonight and he was great, drove us all the way from buffalo to canada. Such…read moregreat personality, il call this company every time just to have Rick as a driver. I have not met a driver with such a great personality in so long!

The dispatchers are always pleasant and helpful. Their vehicles are clean. The driver's are…read morepleasant and always on time.

Very professional and polite. While driving us to the airport presented very good driving skills,…read morewas calmed and was focused on driving us safely to our destiny. He arrived at the hour established and care to carry our luggage into the trunk of his van. His van was neat and clean. It was a very good experience to have chosen this company to take us to the airport. I am very satisfied and I recommend his services again. From Fairfield inn Niagara Falls, NY to Buffalo airport.

The taxi driver was very polite and helpful and on time both times we called him. He helped my…read moreparents in the immigration process at canada border and provided us with updates since their phone was not working. However, the vehicle itself is not too clean, hence four stars.

Booked online for a two part trip. First the driver had no idea where the hotel was, so after going…read morethe wrong direction for 15 minutes, I spoke up and he looked it up on Google. Then the driver had no idea about the second part of the trip, so refused to honour it. When he finally got us to the hotel he had no means of taking payment by credit card.

Response time to pick up call was excellent. We used them two days. Our drivers, who were…read morebrothers, were very friendly. Strongly encouraged us to take the Maid of the Mist boat tour. We did, it was amazing. Pointed out good places to eat. We truly appreciated their input and enjoyed chatting with them. Vehicle was clean and roomy.

I had a very nice experience with Diamond Taxi. They are one of the few who still get out of the…read moretaxi to help load and unload if needed. Fast service, clean vehicle, friendly drivers and safe drivers. What more could you want?

My parents use this service all the time when traveling to/from the Buffalo airport. We shared a…read moretaxi with them over a week ago. The driver was a character, and while he got us home quickly, we were a bit scared for our safety due to his speeding. I accidentally left my iPhone in the taxi, which I discovered later that evening. We called twice, and were told the driver looked for it but didn't find it. We called several days later but nothing was reported in the Lost & Found. My conclusion? Either the driver took it, or one of his passengers did. I realize the company can't do anything if it was a passenger, but it was still an overall frustrating experience.

From the owner: On time any time serviceread more