I had imaging done at NWR in Carmel, today…read more I appreciated the text reminder with location and timing details. The online check-in was cumbersome. There were mistakes in pre-populated info that I wasn't able to fix to complete the registration. They also asked questions that I thought that my physician should have answered, because I didn't know the answer. Any way, I filled out 3/4 of the forms on line, but that didn't matter, because I had to fill them out again when I arrived. Plan 20 minutes to fill out forms. The nurse was professional, friendly, thoughtful and knowledgable. She carefully explained the procedure and what to expect. The tech was efficient and helpful. The offices are immaculate (I think they just moved into the facility). The scanning equipment (seems to be) state of the art. The scans were completed in the promised amount of time and I was allowed to leave. I think they send results to my physician. I guess I should have asked, but it would have been nice if they told me. Minor suggestions, they could provide more reading material for waiting (or tell me to bring my own). Some art on the walls would also be a nice distraction. And coffee/water for waiting family members would be nice. All in all, they get the important part right.

Billing is consistently inaccurate. Hard to get through to an agent. Most agents are very difficult…read moreto understand. Although Medicare claims and MSN's clearly show $0 patient balance Northwest Rad continues to bill. They won't follow through with Medicare themselves, put the burden of proof on the patient Test results are also very slow to come in.

Easy to setup appt via my chart, location is under some renovation but signage good and very…read moreaccessible. Friendly staff, and very efficient.

After discovering a mass during a routine mammogram, I was scheduled for an ultrasound. The…read moreradiologist came into the room and told me after the ultrasound that I would need to come back for a needle aspiration, possible biopsy, and that I would have lifting restrictions for the remainder of the day with that procedure. When I came back for the needle aspiration, the staff were casually talking about the weather getting warm and taking their dogs for a walk while I'm lying there wondering if my life will go back to normal or if it will be upside down from a resulting cancer diagnosis. After the needle aspiration I had asked for the restriction paperwork. I was informed that they couldn't find any type of paperwork to support what the physician told me. I said I'd call back if I needed it. When I returned to work I was asked by my manager to provide it. I called back to request it. The woman on the phone seemed bothered and irritated by me and insisted that since no biopsy was done that there were no restrictions. I had made previous arrangements regarding my work day based on what the physician told me at the previous visit. If a physician instructs a pt to limitations, then it is the imaging center's responsibility to provide that paperwork. If not, that is bad patient care. It felt like since there was no concern for cancer that they didn't want to be bothered with me any longer.

I've been a patient at OrthoIndy since my first surgery in 2001. I've had 3 major surgeries &…read moreseveral minor ones with MANY drs and nurse practitioners! During this time, I've spoken to NUMEROUS staff members. I wanted to take time today to tell you about one person who really cares about her patient contacts; her name is KATINA. KATINA listens to me, gives me great patient service - and has a CONSISTENTLY GOOD ATTITUDE all the while! Orthoindy should treat KATINA well, as she is a GREAT FACE to your business. And when you're in the business of CARING FOR PEOPLE- this is the most important MARKETING TOOL YOU CAN HAVE!!

The staff is always wonderful. They are kind and take their time. Blood draws always go fast. The…read morelobby is always clean. I like the express checking and that I can make an appointment. The nurses always are gentle and very informative.

If you have to lie facedown and motionless in a sarcophagus-like box with your chest exposed to…read moremagnets that are powerful enough to pull the shrapnel from your leg that you earned during your tour in Iraq, Community Health Pavilion Saxony is a decent place at which to do that. I had to get a mammogram MRI, and was directed by my doctor to go here. It's not the closest to my home, but it wasn't difficult to get to, and there is lots of parking. Of course, medical facilities have to medical facility, and when I went to check in, they did not have the proper paperwork sent from my doctor. Where did it go? Who knows, but I went to sit down in the waiting room while they figured it out. Eventually, the office faxed it over to this office, and all was good. Once I got back to the MRI room, the whole thing went really fast. They explained clearly what was going to happen, they inserted the IV with the dye easily and painlessly, and I was supported and walked through every step. I got headphones that played any type of music I wanted, and I basically just chilled and meditated and breathed while not moving a muscle for 10 minutes. If you need to get an MRI here, don't fret. You are in good hands! They are very straightforward with the process and try to get you in and out efficiently. Bonus: I got my results within a few hours the same day.

Since I live in Indy, an awful lot of my IU Health care has historically occurred at either…read moreUniversity or Methodist Hospital. While IU Health is not my tier 1 provider with my insurance, it's in-network. When it came up that I would require another surgery to address an ongoing issue, I began exploring IU Health North in Carmel in the hope that I would find a smaller, more personal care setting without compromising the quality of care I need as a complex patient. I was told to arrive at 8am for a 10am surgery. Registration is on the first floor adjacent to the information booth. The surgery suite is on the second floor. From surgery, I would go to recovery (of course) and then be kept overnight. Parking is free at IU North (NOTE: While I realize it's a bit of a stereotype, I'm not quite sure why the wealthier Hamilton County hospital offers free parking and the downtown Indy hospital does not, but I digress). While this is a bigger hospital than you might expect, I still consider it one of IU's satellites along with Avon, Saxony, Morgan and others. I arrived on time. Registration was simple via kiosk or with a person. Generally, the person is there to ask questions and direct. Once registered, I was sent up to surgery and the hosting area was almost immediately off the elevators. I checked in, got my arm band, and waited for my turn. I was taken back a bit early by a friendly technician. They got me settled in. Then the nurse and, of course, visits from anesthesiology and the physician doing my surgery. I'd informed the team up front of some trauma care needs. I was pleasantly surprised that this information had been clearly communicated and addressed. This doesn't always occur so thoroughly. I was grateful. I was in surgery on time. The surgery went well and I recovered quickly enough that I'm not sure I was even offered water in recovery. They had me on the floor fairly quickly. I got one nurse who was finally able to help me address an allergy inaccuracy. I was on the fourth floor. Interestingly enough, I was on the maternity ward (post partum). Apparently, they use part of the area for overflow. I was only in overnight, however, I didn't have a negative issue with nursing or techs. All were caring, compassionate, and for the most part attentive (I wasn't a high need patient, so it's hard to gauge attentiveness). The food? Definitely average. I took photos for three out of the four meals. The cafeteria downstairs is definitely better. I'm sure it's the same team, but I'd take this over Methodist most days - they get it to you more quickly, it's warmer, and those taking the order are simply friendlier. I figured IU North would be a little more high tech: 1) It's in Carmel and 2) It's a newer hospital having been built in 2005 with a cancer center addition in 2020. Most of the staff didn't seem to know much about the hospital, a weird deficit in terms of building a culture. Easy questions - like capacity and number of beds - were met with blank stares. It took forever for someone to figure out that there's a phone charger actually on the beds (it worked perfectly with my iPhone 16). I'd brought a charging cord believing that would be true, but could never figure it out. Finally, someone did. I was discharged as expected the next day. Discharge was a bit weird as it wasn't done by my nurse for the day. Instead, there was a virtual nurse (an actual person presenting virtually). Quite honestly, I hated it. It was impersonal and they clearly hadn't read my situation (for example, making comments about walking to a footless wheelchair user). I was also surprised no staff escorted me out. Yes, I had a ride. It still felt weird. I got my meds for home from an in-house pharmacy (Noting that I'd told them to send it to my pharmacy). While it wasn't preferred, it was convenient and it was delivered to my room so I could pay. The atmosphere here is calmer, cleaner, and aesthetically more pleasing. It's MUCH quieter. Instead of room bells buzzing, they have a silent system that greatly reduces the noise. Yes, it's still a hospital and hard to sleep. However, it's much improved. I also found the beds vastly superior to Methodist. Overall, I'd call this a good but not great experience. There are still some bugs to work out. However, the care was great - the procedure I needed was actually only okayed for this location recently. I was very pleased with the trauma-informed care and greatly appreciated the quality care for a generally basic but very necessary inpatient surgery.

IU North care and food has gone a bit downhill the last few years. They are going away from OBGYN…read moreservices where you know who is delivering your baby to more of a hospitalist model, so the OBGYN practice that I went to moved to St. Vincent.. When you go for a procedure you register at kiosk and go to 2nd floor for surgery. The experience can be a mixed bag.... There seems to be a lot of over worked employees. There are also a lot of nice volunteers. Getting bloodwork done is efficient and I tend to get results back quickly. If you are inpatient and the nurses poke you without getting the correct vein ask for a phlebotomist.. there was a very nice guy who has a machine to help find your vein for the poke and it makes it quicker and less torture. Their cafeteria is not bad. I did enjoy the made to order omelet. Their mushrooms are real mushrooms and not the canned ones.

Great customer service and they get you in and out quickly. The one guy that works the machine name…read morestarted with a n R (sorry I don't remember), was very nice and seemed to care in just the little time I was there. Professional with that touch of human.

Very happy with this place and the people who work here, legitimate MRI's for a third of the price…read moreDefinitely will go back if I need any more work done super impressed with the people and how nice they are

Excellent care for my sister Janet!! Medical teams have been exceptionally wonderful!read more

The Community Heart and Vascular center provides Heart Scans for $49. Quick and efficient with an…read moreappointment. They provide results to your scan after about 5-10 minutes. Entire appointment took about 20 minutes.

If I could give this location zero stars I would. After bringing my baby in because he hit his head…read morewhile playing they called DCS because they said they have to report this kind of an incident. Absolutely deplorable system. Do not bring your children into this location. Take them to a doctor you trust.

Very terrible Service. that bastard of a "Dr." that came in the room denied to treat my daughters…read morewart on her foot and said "thats a dermatologist issue" and walked out. Mind you I took my son in there to get his removed a month ago by a different Dr. same issue same urgant care... but for some reason this "Dr" that came in couldn't treat my 9 daughter and made her feel like crap. she's in pain and we are now going to another urgant care for help. Do NOT GO HERE IF YOURE BLACK!