I discovered this location when I needed an urgent care (they have one attached), and dang is it…read morethe best decision I've ever made. For context, I'm a medical school professor and very comfortable in a medical setting and know what is and is not acceptable behavior. The PA I saw, Maddie, was personable, very informative, and actually listened... I know that should be what you expect at every doctor's office, but with privatization of insurance that's not always what you get. Heck, she listened and cared more than my students who are REQUIRED to to pass (ha!). She was thorough, listened to all concerned addressed them properly and provided all necessary important information including referrals and follow-ups. She was also incredibly smart and knowledgeable about a lot of topics, and you can tell because she doesn't throw a ton of big words at you to seem smart, it was demonstrated in her ability to describe things at a level that people without medical experience could understand. HIGHLY recommend. The medical assistant, Keniesha, who came in to draw blood and run an EKG was polite, knowledgeable and professional while making me feel at ease during understandably uncomfortable tests. Office staff is friendly, polite, helpful, and great at getting you all set up and going. I was taken back on time for my appointment, no unnecessary waiting (although it's totally understandable when it happens) and a very proficient & excellent overall experience

I went to Primary Care Indy on Friday, Nov. 13, 2020 before it opened, for a Covid-19 antigen…read morescreening test. There was a line formed and the clinic did not open until 8:00 a.m. Allyson was at the front door in the cold, allowing patients to sign up for their clinic visit. Allyson called me by phone, as I waited in my warm car, when it was time for my appointment. You are required to wash your hands before coming into the waiting area; and, of course wear a mask which must cover your mouth AND your nose. Conrad was the associate who administered my Covid-19 test. Conrad explained the procedure (he also took my temperature and pulse oximetry measurements) and performed my nasal Covid-19 test. Conrad was professional, reassuring and kind as was Allyson. The pandemic has been horrible but these two associates made this process easy and stress free. I thank them for their hard work and dedication for risking their lives to assist the public.

I've tried to purchase a power wheelchair from this company on 2 seperate occassions. Calls go…read moreunreturned, order gets lost, salesman tells you what he wants you to have,instead of what I and the therapist agree on. Don't waste your time here

Mike who comes out to your place is Fabulous but it'll cost you $75 service call the staff at…read morethe actual address are really odd Matt was nice, he must be new? They don't take medicare, but will take insurance & ca$h There's so many chemicals in the bathroom (although glad they had one) I nearly respiratory arrested!

I see Dr Milton. He is a straight shooting guy, easy to talk to and my talks with his are…read moreincredibly informative. Great physician. I am grateful for the work he did for me. The cancer care center is small and sort of jammed. Hopefully the new construction will yield a better space for dr Milton and his cool nurses as well as the other drs at oncology and hematology to occupy in their most excellent work.

Obviously, I would rather not have this experience since it involves cancer treatment...but this…read moreplace is really great. They are compassionate and focused on the patient. I had to stay here at least 2 times a week during my treatment and they always made me feel as close to home as possible. Highly recommend going here for chemo and or labwork and fluids.

Were extremely rude & declined my second scheduled follow-up eye surgery on my right eye because I…read morearrived at the centre alone. I had a driver to pick me up, following the surgery, & someone to care for me post op at home??? Would not contact my caregiver for verification & canceled my surgery; although they performed my first surgery, which was more complex & on both eyes, without question.

I accompanied my mom to her surgery. It was our first visit to this location. We were instructed to…read morearrive an hour and half before the surgery which ended up being 6am. We checked in at registration and were then escorted upstairs. All of the staff and nurses introduced themselves and explained each step of the day and what would happen next so we were always prepared. The whole experience was very efficient. The surgery lasted only 15 or so minutes and we were out the door a few minutes later. On the second floor, there is complimentary coffee, tea, and hot chocolate for those who accompany patients. There is also a TV on the second level. The third level waiting area is a little quieter. The lobby has an atrium in the middle that is open to all floors so you can hear all the noise happening across all 3 levels. There is a cafe on the 2nd floor as well, but the hours are only 9:30am-1:30pm Monday-Friday. Looks like they have soups, sandwiches, bagels, etc. as well as canned, bottled, and fountain drinks. The only negative was I noticed the "patient visitor representative" was just sitting at the desk watching videos on his phone. That is a pet peeve of mine, at least pretend to work while you're at work. There was a lot of signage around so everyone should be able to navigate around anyway.

So far it's been great. Last 50 years I've seen the same doctor but was informed he's retiring…read more Not sure what he's thinking - at his age - he still has patients that are still alive. He can't retire. But he's referring me to a new doctor - who - so far has had good reviews. And he appears to be younger so he may outlast me. Sad thing is that when American Health Network was bought out by Optum (who is owned by United HealthCare) there were over 400 doctors, now down to about 150. That tells me the UHC really doesn't care about patients, only the bottom line. I really wish they hadn't sold out but my other doctor is now with Community and I don't want anything to do with that network. So that's why I say - "maybe"

Not sure how this is going to work since Dr Adams retired. So far, there is no portal for the new…read moreDr. I'm with now and it's been over a month since he's started . This morning I called in regards to a question about a med change he made with my BP meds. I left a message with his assistant at 9 am . It's now 9 pm and never heard from her or the Dr . This is making me feel very Uncomfortable . I've been with AHN, now Optum , for over 30 yrs and never experienced a slip like this !

My primary care physician was unable to get me in so I came to this urgent care. I am having cold…read moreand flu symptoms. The clinic mainly takes work physicals and injuries but does see patients with urgent care needs. The staff is very diverse super friendly and accommodating answered all my questions as well as super professional. I was taken back assessed given my diagnosis and was out the door quality of care was great. If I ever need care in a pinch I would be back!

I came to do some tests at this clinic, they humiliated me, they made me feel like garbage, just…read morebecause I knew little English, I told them the answers correctly, they forced me to repeat them over and over again, they humiliated me until someone who knew a little Spanish came and helped a little. They made me racist for not speaking English. I understand that you have to learn in English, but that was not the way to treat me badly and humiliate me. I went to both clinics, they treated me badly psychologically, they even made me cry, and that's even though I'm a man.

This review is only based on my experience here of getting a COVID vaccine…read more They are located right off 56th street and Lafayette and was the closed location to get my booster shot. I had an appointment at 8:10, and the check in process was smooth and efficient. There were several people waiting too so I still waited about 30 minutes there to be called. So if you have an appointment here you still should expect to wait. Once I got called it was very quick. This building was very clean and staff were professional.

Ryan was very detailed and thorough in his explanation of my fiancé's test result which really…read morehelped to put her at ease. Great experience here and we highly recommend it!

I had an endoscopy and colonoscopy here in early December. It was my first time having either…read moreprocedure, as well as my first time ever being sedated (I'm in my 40s). To say that I was nervous was an understatement. When I checked in, they had a sign posted that several of the doctors were running about an hour behind, and then the person behind the desk made sure to tell me as well. Not exactly what someone who hasn't eaten in 24 hours wants to hear, but there's not really much you can do about it. When they called me back and took me into the pre-procedure area, I must admit that I started to panic. It was VERY crowded. Lots of beds sectioned off with curtains, nurses/anesthesiologists/doctors walking around, blood pressure monitors beeping, etc. If you're nervous about medical procedures, just steel yourself that it's going to seem chaotic, and you may be tempted to run out of there. The nurse who was working with me told me that it was a very time of year with everyone trying to get things done before the end of the year, so it may not always be like that. My nurse was very friendly and reassuring. I also had another nurse come by to put in my IV, the anesthesiologist stopped by to ask me a few questions and see if I had any concerns, and my doctor also came in to say hello. Before long, they were wheeling my bed into another section of the building and had me in my procedure room. There was music playing and the nurse made sure I was comfortable as we were waiting for the anesthesiologist. She came in, said she was starting the meds, and then I was out. Everything was uneventful, and a nurse from the office called me the next day to make sure I was feeling ok. I don't wish to have to use these services often, but I wouldn't hesitate to recommend them to others.

My baby boy was running a fever and I looked up places that take 10 month olds and luckily this…read morefacility did! When I walked in, they were very nice and accommodating. I checked him in on a tablet (which kinda freaked me out with all the germs not gonna lie) but it was super convenient and quick. We waited for about 15 minutes maybe 20 and they called us back! We got to see Dr. Vanatta I think that's how you spell it and she was a pediatrician. I really loved how great of a job she did with my bubba and how nice she was! She was very knowledgeable about what was going on with him and I left out feeling much better. The waiting room was really nice and accommodating for babies and children as they have toys and sensory activities out. Although it was kinda far as we live in the downtown area we will be back. Pros Nice facility Knowledgeable Helpful Toys in waiting room Cons Na

I do not think I could have had a worse experience at an immediate care center in my life. From…read morechecking in where 3 people were behind the counter and 1 person it the huge waiting room, it took all three people to finally get me checked in with my ID and insurance card. After I sat down I got the txt to check in and had to dig my phone out and take a picture front and back of the ins. card and ID, after 2 people at the checkin desk had already entered all of the info. (appalling). Another 15 minutes before being called back, then 2 different people had to come in and get my entire rundown, which was such a minor problem that I was there for. Absolutely so unprofessional, did not have confidence in the people that saw me. They were not Dr.s, PA's that I was very skeptical about. I will never step foot back in that place! I basically told them what I needed, from past experience, as they did not want to give me what I knew would help. The only positive I can say is that they Called in the script that I needed. Uf you have the option, go elsewhere!!!!!!!!