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    RAYUS Radiology

    5.0 (2 reviews)
    Open 8:00 am - 8:00 pm
    Updated 3 months ago

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    2 years ago

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    9 years ago

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    Derry Imaging Center

    Derry Imaging Center

    2.4(36 reviews)
    15.0 mi

    Had an ultrasound in January. Check-in was seamless and efficient in Bedford once you get to the…read moreoffice (however the building is confusing and organized strangely so go a little early to navigate). The technician saw me promptly and was professional and courteous. No complaints here. Making an appt on the phone had been challenging because they are switching their systems so calls are taking longer understandably. Had an issue with an order not having been received by Derry Imaging though I had them send it twice. I called yesterday and spoke with a delightful woman named Rene. She couldn't find the order either but apologized and said it was probably a system issue and if I could contact my doctor to have them send it one more time but to her attention. She said she'd call me back once she got it and make my appt. Rene did just that. She got my order. Called me back. Made my appt and did it with such friendliness courtesy and genuine regard for me. THIS is customer service. Old-fashioned 'let me help you out let me see what I can do for you' customer service. THANK YOU RENE for going above and beyond the entire time. She was just so nice about everything and it's so rare to encounter that nowadays. Give this woman a raise because trust me, she's a rare gem!

    I hope the quality of imaging is worth it! I haven't even had my first appointment yet and I am…read moreready to go make an appointment else where. I am now in need of annual breast MRI's and this was one of a very short list of providers that was covered by my insurance. When I called to schedule, I was told the location I wanted to go to, Bedford, did not do breast MRI's and I would have to go to Londonderry. I was given zero pre-appointment information other than to confirm the date/time and location of my appointment. 2 days before my appointment, i received a call telling me the equipment in Londonderry was broken and they needed to reschedule me for Bedford. When I questioned the location in light of what I had previously been told, the person calling seemed annoyed with me. He then went on to tell me they do them in Bedford but the equipment isn't as good. So I then asked him for more clarification regarding the appointment to understand the differences. He once again became annoyed. I finally had to say, "this is my health and I would like to have the information so I would be able to make the best decisions possible for my own health and wellbeing." That finally seemed to do the trick and the person slowed down and willingly answered my questions. Ultimately, I rescheduled for Bedford. Then the person gave me several instructions like don't wear lotion or deodorant, information I had not previously been given. This was my first breast MRI, so important info to be aware of! I continued to receive text reminders about the original appointment, then the day before the original appointment, I received a call to reschedule it as though the first call I had received never happened. She then told me I had no other appointment on the books. So I told her the date/time that had been confirmed the day prior. She then said oh, yeah, you have an appointment. But she then told me a different arrival time than the person the day before. When I questioned it, she got snarky with me saying "it is only a 5 minute difference." I guess their time is more valuable than mine! Hopefully their imaging techs/doctors are far better than their administration team!

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    Derry Imaging Center
    Derry Imaging Center - MRI and Open MRI at a fraction of the cost of hospital imaging.

    MRI and Open MRI at a fraction of the cost of hospital imaging.

    Derry Imaging Center

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    RAYUS Radiology - diagnosticimaging - Updated May 2026

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