Beautiful building friendly staff no fees for parking even have free valet services right off…read morehighway love the techs Sandy and Gloria - Gloria speaks fluent Spanish too! I'm recommending these services to my family

I was shocked when I saw the negative reviews for Orchard Imaging. I have been going there for…read moreseveral years and of my visits I have received care. The staff is always kind, professional, and fast. I am always able to get an appointment quickly and that the definite plus. I highly recommend imaging.

Unprofessional in every aspect but very quick to take your money for services they did not provide…read more The office staff was more concerned with their lunch order rather than the patients in the waiting room.

first time I've felt so welcomed and treated so well…read more relaxing, no long waits, private and comforting treatment and testin.

The best. Thank you so much! Have been to other centers and was so nice. Staff was welcoming and…read morethe tests went smooth, and you had results so quickly and far better than the other options.

Office Experience: -Got bone x-ray day of order…read more -3 separate calls needed to schedule a CT Scan. Appointment was for 4 days later. Upon arrival I was informed this was a STAT order. -Spoke with same phone contact each time. 1st: cranky but got her to laugh. Said she'd call me back with prior authorization despite doctors's order. Never did. -Second time I called she scolded me to bring my insurance card with me. (Vs informing me politely) -Third call 2 days later got appoint for Thursday. "Be prepared to pay $320!!!". Very rude, loud and cranky. Completed all electronic paperwork and uploaded with my insurance card in advance per appointment confirmation text. Arrival: -no charge for procedure (contrary to the mean phone person) -Asked for my insurance card again despite already uploading. (Company policy) -made me fill out previously submitted paperwork AGAIN because their system on retains the first page and also never stores your height and date. "It's a system issue we've had for months". -only after the appointment did they inform me it was an emergency STAT order and I should have been seen Monday when I had the bone x-ray vs waiting 3 1/2 days. Medically, this is a top notch place with top notch care. I've been going there for several years. However, it's ironic how medical facilities require patients to complete a code of conduct agreement annually yet they allow their clerical staff to be rude and borderline abusive to their patients.

Had an ultrasound in January. Check-in was seamless and efficient in Bedford once you get to the…read moreoffice (however the building is confusing and organized strangely so go a little early to navigate). The technician saw me promptly and was professional and courteous. No complaints here. Making an appt on the phone had been challenging because they are switching their systems so calls are taking longer understandably. Had an issue with an order not having been received by Derry Imaging though I had them send it twice. I called yesterday and spoke with a delightful woman named Rene. She couldn't find the order either but apologized and said it was probably a system issue and if I could contact my doctor to have them send it one more time but to her attention. She said she'd call me back once she got it and make my appt. Rene did just that. She got my order. Called me back. Made my appt and did it with such friendliness courtesy and genuine regard for me. THIS is customer service. Old-fashioned 'let me help you out let me see what I can do for you' customer service. THANK YOU RENE for going above and beyond the entire time. She was just so nice about everything and it's so rare to encounter that nowadays. Give this woman a raise because trust me, she's a rare gem!

Have been going here for years. Used to get called back, every year, and it happened this year, for…read morethe first time in at least five years. Had Dianne H for both mammograms, and she is phenomenal! Just had to give her a shout out.

MRI -- Technicians had an unnecessary professional attitude…read more Made unreasonable demands & when complied with refused to do the MRI anyway. Patient was reasonably frustrated but nothing else. Staff chose to blame caregiver for patients attitude. Staff was unnecessarily antagonistic to a patient with stage four cancer & their refusal has throw off whole chemo schedule.

Quick, efficient and patient friendly from triage to booking. Just wished they were in-network with…read moremy BCBS so the MRI would be covered.

Trouble getting reimbursed after insurance made full payment. Hard to get hold of Jessica…read more Otherwise I love the small business medical concept and the level of skill and attention Jessica is able to afford but could you please call me back? Jessica was out sick, she settled things fine. Thank you.

HANDS DOWN BEST PLACE FOR ULTRASOUND...I truly can't say enough great things about this place and…read moreJessica! She is passionate about what she does and that shows in the way she cares for her clients. I felt comfortable, and was just very pleased with my visit some may feel certain procedure on the expensive side but i assure you she does not overcharge and what she offers during the appointment is well worth the $$. Thanks again Jessica for the amazing pictures of our baby girl!

The Admin in central scheduling at this facility needs to be retrained. Very unpleasant attitude…read moretowards patients on multiple occasions. Finally was able to book appointment after a month of calling and run around, they act like you're inconveniencing them. I hope the technicians behave better.

They are awesome and really professional. Talk to you about everything they are doing while they do…read moreit. The machine is modern. Nice bunch of people.