Beautiful building friendly staff no fees for parking even have free valet services right off…read morehighway love the techs Sandy and Gloria - Gloria speaks fluent Spanish too! I'm recommending these services to my family

Nice staff , quick appointment, but apparently a problem with reading / reporting the reports …read more Much better turn around time needed .

Pleasant and professional. I wasn't rushed. Everything was explained , even how the dye would make…read moreyou feel ! haha Will recommend to others in need.

first time I've felt so welcomed and treated so well…read more relaxing, no long waits, private and comforting treatment and testin.

The best. Thank you so much! Have been to other centers and was so nice. Staff was welcoming and…read morethe tests went smooth, and you had results so quickly and far better than the other options.

Had an ultrasound in January. Check-in was seamless and efficient in Bedford once you get to the…read moreoffice (however the building is confusing and organized strangely so go a little early to navigate). The technician saw me promptly and was professional and courteous. No complaints here. Making an appt on the phone had been challenging because they are switching their systems so calls are taking longer understandably. Had an issue with an order not having been received by Derry Imaging though I had them send it twice. I called yesterday and spoke with a delightful woman named Rene. She couldn't find the order either but apologized and said it was probably a system issue and if I could contact my doctor to have them send it one more time but to her attention. She said she'd call me back once she got it and make my appt. Rene did just that. She got my order. Called me back. Made my appt and did it with such friendliness courtesy and genuine regard for me. THIS is customer service. Old-fashioned 'let me help you out let me see what I can do for you' customer service. THANK YOU RENE for going above and beyond the entire time. She was just so nice about everything and it's so rare to encounter that nowadays. Give this woman a raise because trust me, she's a rare gem!

I hope the quality of imaging is worth it! I haven't even had my first appointment yet and I am…read moreready to go make an appointment else where. I am now in need of annual breast MRI's and this was one of a very short list of providers that was covered by my insurance. When I called to schedule, I was told the location I wanted to go to, Bedford, did not do breast MRI's and I would have to go to Londonderry. I was given zero pre-appointment information other than to confirm the date/time and location of my appointment. 2 days before my appointment, i received a call telling me the equipment in Londonderry was broken and they needed to reschedule me for Bedford. When I questioned the location in light of what I had previously been told, the person calling seemed annoyed with me. He then went on to tell me they do them in Bedford but the equipment isn't as good. So I then asked him for more clarification regarding the appointment to understand the differences. He once again became annoyed. I finally had to say, "this is my health and I would like to have the information so I would be able to make the best decisions possible for my own health and wellbeing." That finally seemed to do the trick and the person slowed down and willingly answered my questions. Ultimately, I rescheduled for Bedford. Then the person gave me several instructions like don't wear lotion or deodorant, information I had not previously been given. This was my first breast MRI, so important info to be aware of! I continued to receive text reminders about the original appointment, then the day before the original appointment, I received a call to reschedule it as though the first call I had received never happened. She then told me I had no other appointment on the books. So I told her the date/time that had been confirmed the day prior. She then said oh, yeah, you have an appointment. But she then told me a different arrival time than the person the day before. When I questioned it, she got snarky with me saying "it is only a 5 minute difference." I guess their time is more valuable than mine! Hopefully their imaging techs/doctors are far better than their administration team!

Have been going here for years. Used to get called back, every year, and it happened this year, for…read morethe first time in at least five years. Had Dianne H for both mammograms, and she is phenomenal! Just had to give her a shout out.

Dr. Dawn Anderson OB/ GYN…read more Dr. Anderson works at multiple Lahey locations, and she is my GYN. She is still accepting new patients and therefore has room in her schedule so I can make appointments with her within a week. She is not only very up to date with the latest research and findings in gynecology, but she is also completely without judgement and is very compassionate. I absolutely love Dr. Anderson and am so glad that she makes me feel so comfortable and informed about my health. So glad I found her!!

MRI -- Technicians had an unnecessary professional attitude…read more Made unreasonable demands & when complied with refused to do the MRI anyway. Patient was reasonably frustrated but nothing else. Staff chose to blame caregiver for patients attitude. Staff was unnecessarily antagonistic to a patient with stage four cancer & their refusal has throw off whole chemo schedule.

Trouble getting reimbursed after insurance made full payment. Hard to get hold of Jessica…read more Otherwise I love the small business medical concept and the level of skill and attention Jessica is able to afford but could you please call me back? Jessica was out sick, she settled things fine. Thank you.

HANDS DOWN BEST PLACE FOR ULTRASOUND...I truly can't say enough great things about this place and…read moreJessica! She is passionate about what she does and that shows in the way she cares for her clients. I felt comfortable, and was just very pleased with my visit some may feel certain procedure on the expensive side but i assure you she does not overcharge and what she offers during the appointment is well worth the $$. Thanks again Jessica for the amazing pictures of our baby girl!

The Admin in central scheduling at this facility needs to be retrained. Very unpleasant attitude…read moretowards patients on multiple occasions. Finally was able to book appointment after a month of calling and run around, they act like you're inconveniencing them. I hope the technicians behave better.

They are awesome and really professional. Talk to you about everything they are doing while they do…read moreit. The machine is modern. Nice bunch of people.