Work done here is supervised by the owner on site. Phil Ray is the founder and owner of this shop.read more

Quick to over charge…read more.. Failure to deliver humble service... Ignorant of basic courtisies...

My mother in law has a 2006 Buick it has less than 30000 miles on it she took it in for a little…read morenoise in her front tire they did something to the passenger window and broke the speaker cover and still has not replaced it after 2 months they charged her 1400 dollars for the noise then tried to say she had a transmission leak to get more money out of her this place is a rip off don't ever take your car here for service or you will experience the same so much for being a Christian business as they claim they are

i let glen work on both of my cars, breaks, roaters , break lines, exhaust etc. he does wonderful…read morework!

My wife and I have been taking our vehicles (Volvo, Toyota, Saab..) to Glens for years. It's a…read moresmall shop that keeps busy with repeat customers (like myself). It's a wonderful thing having someone you trust for service. Good people.

We took our Mercedes suv to have an oil change and back wiper repair. We were charged almost $80…read morefor the part for the wiper plus labor. The part was less than $40 at three other parts places. We will be using another repair shop from now on.

I was in Troy visiting family this month and my brothers truck decided to break down on me. I ended…read moreup calling around and took it to Prather Auto due to the location and the fact I didn't want to spend my week using Uber. I was so happy with this shop, the customer service was great and they got my brothers car fixed quicker then they quoted. The price was cheaper then what other shops had quoted me over the phone. Overall I was impressed by their Shops work and overall customer service. I would highly recommend to anyone who needs their vehicle fixed. Shops here in California are usually overly priced, I felt this shop tired to help me out as much as they could.

Mark and TJ are always there to help at Grismer Troy. I can't thank them enough for the honesty and…read moreintegrity.

good work, get you in and out, great tire prices too. best place for an oil change done right !!read more

I've been a customer here for 30 years, Yes, I don't always " Like" what they are telling me about…read moremy bill... but I know they are honest and the work will be done well- sometimes it takes them a while to get your car done, but that is a testament to the care and concern that they put into their work .

Was told to bring car at 8 am for tires. Said be done about 4 hours, called at 2:30 and they only…read morehad 2 tires done. It's 4:30 and still no word. Poor customer service

WARNING!!!! Do NOT USE THIS MAN!!!!…read more Lorenz came to my home and told me I had a simple oil leak and towed my car to the "shop" on a Friday. We had some bad weather and he stated that they needed until Wednesday to complete the job. I paid him $40 for diagnostics and then $150 for the tow. Then sent $550 for parts. I also got a rental for 5 days through budget rent a car which cost me 500$ Wednesday came and it wasn't done. He said it would be done Thursday. I got the rental another day. Another $68 and $15 extension fee. Friday came and he said it's still not done. So after a week I have paid over 1k and it's not done. He promised it would be done the following Tuesday by 8pm. I returned rental that morning. At 9pm when he didn't show up he texted that he was done but there was still an oil leak. WHAT!!!!! He said he had parts and needed until Monday. Monday morning I asked him if it was going to be completed as promised and he said no. He needed til Wednesday. So 13 days he has had my car and it's in the same condition. I just had enough and sent a tow truck to their shop to get my car. When tow truck arrived it was at someone's house. They told me it was a mechanic shop. It's a random house on a sketchy neighborhood and my car sitting in front untouched with snow covering it still. He misled me as he had a shop. He just paid google bc he was the first to pop up. I trusted him and he lied several times. I am now at a mechanic shop hats legit and have had to get ANOTHER rental car for the week. This guy has lied and set me back almost 1500 and my car is in the same condition as it was 13 days ago. Do not trust him

Great. These guys are wonderful. They came to my house and fixed my car that I had already paid…read moreover one thousand dollars to another place. I can't. They were nice and answered all my questions. Any service my car needs in the future will be taken care of by Reno motor work.

Took car in for tires, got tires put on. When time to pay after work was done, Bob's son{which was…read moreonly one there, not the dad}; charged 52 dollars more than first written agreement. I was told that the extra was charged because it was not added up right. The mistake might have been legit, but bad business bringing it up after work was done. Customers should know of mistakes when they are noticed, when first seen, not sprung on them after completion of the job. I have been there before, with no problems. After this, I will take service elsewhere. If I was confronted about a mistake before work started, No problem. NOT AFTER THE WORK IS DONE!

Bob is fair and honest. He saved me 66% than I was going to pay at a chain for a repair. We will…read morebe bringing all our Auto needs to Bob's

They give great customer service. Work well with transportation companies. Very friendly and…read moreattentive to your needs.

This company NEVER gave me my money back as they claim. They scammed me. He had my car for 5…read moremonths. I paid him for a rebuilt motor he never gave me