It bums me out that this store has gone so far down hill. I DON'T want to shop at Walmart. I prefer supporting smaller businesses but Ray's in Eagle Point makes is very difficult. Generally the customer service is horrible. Not always. There are a few cool cats in there. There are 2 managers that I have zero idea how they are managers. Josh. Who is rude and argumentative and a female (Tall, heavyset dirty blonde) who is oblivious and dramatic. Normally I just bite my tongue and try to be grateful that I didn't have to go to Walmart even if the milk was $5.00. And then today happened. I walked down to the store with my SMALL children. We needed milk and I had nothing for dinner. At the deli there is a sign for a Fried Chicken Combo for $8.99. Pretty good deal right? So I first look for the deli clerk to get my food. No one was back there. I circled the store and came back. A kid informed me that the chicken was pre-made and upfront. The sides weren't hot but actually 2 prepackaged sides from the cooler (Reesen's?) I was disappointed but figured it was still a decent deal and we need to eat something. I grab 2 macaroni salads and head to the front to find the chicken. I just grabbed a chicken (MY BAD!) and headed to the one check stand that was open. Now. Keep in mind. I walked my infant in a stroller and I have an energetic 2 year old with me. I start to unload the hand basket (I wanted a reusable grocery bag to shop with but I couldn't find any and the clerk didn't know. The response, I'm not sure and I don't know are common in this store) when I notice there is liquid coming from one of the Mac salad sides. It drips all over when the cashier grabs it. I told the cashier I didn't want it since it was leaking. I wanted to grab another one. She was young and obviously very new. She walked over to talk to the heavy set dirty blonde manager. The manager is talking about store drama and is half heartily listening to the girl. She looks over the bowl. Removes the lid. And with her bare f'ing hand shows me that the seal has broken just a little. Now. My 2 years is grabbing candy bars and acting 2. She continues to hold my side while the cashier finished ringing up the 10 items I have. During this time I learn that another male cashier has tried to quite on her twice(from the managers mouth) but he decided to stay. And someone else may be calling sick. They will just have to see. She's completely oblivious. To either me or the cashier. I ask that another side replace the one with the broken seal. The manager tells me. "Oh. It's ok. There's nothing wrong with it. I would just stick with this one." Frustrated with her and my 2 year old who has grown impatient from standing so long in line, I just take the side she put her fingers all over. I pay quickly and head out the door with my littles to walk home. Then I stop and think. GeeZ. That seemed kinda high even for Ray's. I look at my receipt and see I'm charged per item instead of the $8.99 Combo deal. Close to double. So I turn us around and go back in. The manager Josh (this is not my first run in with dude. I am not a fan) tells me before I even get the side out of my bag that it has to be the wrong size sides or it wouldn't have charged me. He was wrong and refunded my money. Now my toddler has had it with being in one spot and he is hungry. So we hurry home. I pull out a piece of chicken and start cutting it up on my kids tray. I notice it's pretty dry and my little (who LOVES all chicken) is spitting a dry, chewed mess of it, out. The chicken is so dry my toddler refuses to eat it and I'm not excited about it either. I grab the box to see if it has any sort of time stamp. Sure enough. It was made at 10:30 AM. I bought the chicken at 5:16!!! PM! WTF! Immediately I call Josh. Who tells me that it is impossible. He knows for a fact so and so made it at noon because he told him, himself that the case was empty. I assured him I can clearly see the 10:30 drawn on the clock on the side of the box and the AM circled. He continues to tell me it was a mistake and that the chicken is fine. He assures me it isn't that old. I get a little upset and tell him I cannot feed this to my children. "Well. I think you'll be ok but if you want to come back in I GUESS I can take care of it." No. No. Nope. Not ok! I am going in the morning to speak to the actual store manager in person with my 10:30 AM chicken. If it isn't taken care of in a way that makes me feel appreciated as a customer, I will never shop there again. I rather pay for the vegetables at the butcher shop where the customer service and quality is ALWAYS amazing. read more