I'm really impressed with the customer service at Avery's BBQ! I ordered two pizzas and had them…read moredelivered to my house. Unfortunately, one of the pizzas was burned on the bottom. I called just to let them know, mainly because I thought their oven might have been running a little too hot. I wasn't asking for a refund or expecting anything in return. To my surprise, they went above and beyond. They made me a brand-new pizza and delivered it to my house, and they even replaced a broken BBQ sauce bottle, completely free of charge. Things happen, but what really matters is how a business handles them. Avery's BBQ handled it incredibly well, and I'm super impressed with their customer service and willingness to make things right. I really appreciate them going above and beyond, and I'll definitely be ordering from them again!

Maybe just bad timing. Restaurant had no water for close to 3 hours. The bar also. Not even…read morebottled water for sale. Bathrooms were closed. Having Cancer, a bathroom is a necessity if you are drinking beer. Food was so,so.. the best was two years ago, my first visit. I was told the bartender, if you want water, go next door and buy some at the gas station. I felt management so have sent an employee out to buy bottled water. I will go back. Love the pizza.

What can you say but Wow! They have wonderful, fresh meat in most every form. We came with friends…read morewho wanted to check if they could get a big ham to smoke (they do this for holidays. The tomahawk steak was the first thing I saw. They were big and beautiful! It was $40 per steak which would feed a 4 people. The best thing they had was the monthly special with tons of food for $100. The meats included changes monthly. We will definitely have to check this out for next month after we get a freezer.

Friend & I came for an early lunch mid-week. Restaurant is clean, open with several tables and high…read moretops. Several TV's were on with sports and rodeos on. My friend ordered the steak salad and I had the burger. Both were enjoyable. If I happen to return to this restaurant, I will order something more "BBQ." As per usual, I'm glad this place serves Coke products.

We ordered the three meat sampler with pulled pork, brisket, and cheddar jalapeño sausage, along…read morewith a half rack of ribs. Everything was delicious! The brisket was the standout for me. I don't normally eat red meat, but I honestly couldn't stop eating it. The pulled pork was perfect, and the ribs were beautifully cooked. I also really appreciated that the meats weren't overly fatty. Everything had just the right amount of smoke without the smokiness overpowering the flavor. The cheddar jalapeño sausage was juicy, had a great snap, and a nice bit of heat. It also had an interesting hint of coriander seed that I really enjoyed. The sides were great, too. The potato salad was classic and really well done, the cucumber salad was wonderfully vinegary and heavy on the onion (just how we like it!), the macaroni salad was simple and tasty, and the sweet BBQ beans were exactly the kind I love. They also offer mild, spicy, and sweet BBQ sauces. My personal favorite was the spicy, which had a nice kick without being overwhelmingly hot. Overall, a really enjoyable meal with great smoked meats, delicious sides, and plenty of flavor. Definitely worth a visit if you're in Heber-Overgaard!

Great pit stop on the way to and from the valley. You can tell this food was made with love. The…read morearea is so cute with benches and umbrellas to sit and eat. 10/10 Bobby is awesome and you can tell he really cares about what he does. Super friendly service and overall just a great vibe

Spent a week in Pinetop, AZ during theweek of 9/12-19th and ate there twice. The BBQ ribs were the…read morebest that I have had in Arizona, cooked to perfection and truly fall-of-the-bone. The full rack was around $32.00 and consisted of at least 12 ribs. The dinner also included two generous sides and a warm corn muffin if asked for.

Had dinner here tonight. Very cute place with nice decor, however the table and the booth were not…read moreclean. We asked our waitress how big was the brisket platter she said she has to ask and went away. 10 minutes later we had to send a search party. We ended up ordering a brisket platter with fries, cornbread and coleslaw. When the food arrived we were surprised to see the way the brisket was sliced, however, it was very tender and in combination with their BBQ sauce it was rather good. Fries and coleslaw were meh. For dessert we got an apple cobbler. She warned us that it will take 10 minutes to prepare. The cobbler however was pretty disappointing. The dough was ether made with salty butter or a bunch of salt was added to it by mistake. I doubt I will ever go back.

First off if you blank you on drive-by this place it's on the side of the road attached to what is…read morean old gas station that has been converted into a house it's a one-man operation first off is foot-long Chicago dogs are great fresh whole beef franks nice crispy snap when you bite into them foot-long hotdog buns fresh combination of relish hot chili pepper I should say Whole chili Pepper that was just excellent. Then we moved on to do smoked ribs by the way everything here is smoke Here at this location the ribs pork tender juicy and succulent put the right amount of sauce on smoked over four hours comes with a side of potato salad and your choice corn green beans and other assorted sides very excellent we're lucky also to come at a time he was serving prime rib call said $30 a plate but it was super thick and perfectly cooked pink in the middle it was excellent mouthwatering I suggest you try it if you ever get the chance if he has it available it goes quickly we also tried his pulled pork tacos which were very succulent tasty on corn tortillas with pico de gallo and some cheese on them they were very delicious this little Jim has been there forever and a day and it is a well-known secret here in Winslow

Great ribs and pulled pork. Loved the homemade potato salad. Best carry out in Winslowread more

Finally made it in to eat!! The food was delicious, reasonably priced in a great family setting…read more Our waitress was on top of it too with prompt excellent service. We had the buffalo wings with fries for an app-they were meaty with a light smoke and crisp from the fry. The 16oz prime rib was huge and THE BEST on the mountain. It also came with roll and two sides, I chose the side salad and onion rings. I wish I had gotten more pics. My friend's burger look so good too. We will definitely be back, it's worth the drive!

YUMMY! We drive from Lakeside to enjoy this burger. We've been here three times &…read more it's worth it. Service is good, not great. But, the young ladies get it done. The decor isn't much to write home about. It's clean. The restroom is clean...a big plus! I keep telling myself I'm going to order something different off the menu, but this burger draws me in.

We stopped by around 3:30 (close at 5) and they still had some good brisket and spareribs left!!…read moreThe mac & cheese, green beans, and potato salad were all good. They discontinued the desserts, which would've been nice to round out a meal. I would have preferred to eat on paper plates rather than the Styrofoam they serve.

Great BBQ meats, quick and friendly service. Down side- it's so good that they sell out at times.read more

We used this Dickey's location to cater a small event we hosted this weekend for friends. We love…read moreDickey's in Tucson and have used them for catering dozens of times, but this was our first time ordering/having food from the Pinetop-Lakeside Dickey's. I was, quite frankly, a little hesitant when I read some of the reviews online, but decided to give it a go since we have yet to find a really great place on the mountain for pulled pork or brisket. There are certainly plenty of choices for barbecue (that and Mexican food) up here in the area, but we haven't been super impressed with the flavor or moistness of the meat from any one of them. So, I called the restaurant and spoke on the phone with a young man named Aaron. I told him that I had some reservations about using them because of some of the online reviews, but that I was willing to give them a go and was counting on them to deliver a delicious meal that would impress my guests with the flavor, quality and quantity of food. I mean, really, what's more embarrassing than hosting a party and having the food be bad or even just mediocre? Or worse than running out of food?) Aaron assured me that the food would be delicious; that our guests would like it, and that there would be plenty of it. He was very polite and took quite a bit of time with me on the phone, so I decided to put my trust in them to deliver great food. Oh, my gosh, are we glad that we gave this Dickey's location a shot!?!? The food is EXCELLENT!!! The meats were ALL so flavorful and so moist, tender and delicious. every one of our guests LOVED the food! The chicken had the perfect hint of smokiness that good barbecue should have and was tender enough to cut with a plastic fork. The brisket was juicy and flavorful. The pulled pork was delicious and was not at all dry; as pulled pork can sometimes be. The macaroni and cheese was creamy and had just the right amount of richness to the cheese sauce. The "wings" we're not really wings, and were rather more like a big chicken nugget, but it was all moist, tender white meat and they were much easier to eat than your typical chicken wings. The guests really seemed to love them. No one had any complaints or negative comments about the food at all. Everyone asked where we had gotten the food, They all said that they had not tried this Dickey's location. or even any Dickey's, and would definitely now be going there on their own. The employees we spoke to on the phone were all very polite and very helpful. A woman called the day of the party to confirm my order and clarify a couple of things. She made a couple of suggestions, which I followed, and which actually turned out to be the right choices to enhance my order. I thought that it was excellent customer service and showed attention to my order to call on the morning of my party, just to go over everything on my order. After working 15+ years in customer service in public relations, I can recognize and appreciate when I am receiving good service. I found out later than she and her husband own the restaurant. The person who delivered the order, Robert, turned out to be her husband. He was great and helped me to get things set up in my chafing pans. I enjoyed talking with him while we worked. It turns out that he is a veteran with 22 years of service in the infantry, which is really impressive and, I believe, shows the content and strength of his character. We have nothing but the utmost of gratitude and respect for anyone who serves, or has served, in our military or as first responders, so I was very glad to know that we were supporting a veteran-owned business. Everything about our interactions with this Dickey's location was perfect. The customer service, the attention to detail and the quantity, quality and flavor of the food were all fabulous and far exceeded our expectations. We will definitely be using them again for catering and will, I am sure, become frequent visitors to their restaurant. Thank you to Dickey's Pinetop/Lakeside for helping to make my party a huge success! You made me look good. Thank you!

Had an unpleasant experience at Dickey's today. Party of 3 with a check amount of $39.75. Had an…read moreissue with the smoked turkey being dry and some pieces were hard. The cuts were also unacceptable. I pointed this out to the employee and requested a refund for the turkey which would have been about $2.50. I was told a refund wasn't possible but they would replace the item with something else but that wasn't an acceptable option for me. Anyway, going forward, if I ever eat there again, I will determine the food quality prior to making payment and suggest everyone visiting this location do the same. Dickey's isn't a low cost food choice and they should pay more attention to what they serve their customer to avoid this in the first place. I won't make this mistake again. Thanks for your attention.