Horrible display of incompetence and unprofessionalism. He came to our home no less than six times and still could not determine the issue of a non-functioning high end fridge after replacing what he initially said was the issue and charging us accordingly. Also did not put down protective covering and scratched our woods floors. The owner of this company is a bitter and aggressive human who I highly recommend avoiding. Disappointed in myself for not looking at the reviews first. read more

We've used this company before for a dishwasher repair. They charged $165 for a service visit, during which the technician (who was very kind and professional) told me the filters needed cleaning and that the dishwasher should then work properly. Unfortunately, it still hasn't worked well since--but I assumed it might just be the appliance itself. Recently, I called the same company to look at my washing machine. I explained that the lid lock was broken, but I was never told how much the repair would cost--only that they could come out on Monday. The same technician arrived and completed the repair in about 40 minutes. Only afterward was I told the total would be $444. Since the part was already installed and the machine was working, I asked to speak with the office about the pricing. I wasn't provided with a breakdown or any prior estimate, and my only options were to pay the $444 or have the part removed and still owe $165 for the diagnostic fee--leaving me with a broken washer. My in-laws have used this company for years and always spoke highly of them, though we all agree their pricing is on the higher side. It's disappointing that there wasn't more transparency or flexibility, especially since I could have purchased a new washing machine for about the same price. Unfortunately, after this experience, both my in-laws and I will no longer be using this company moving forward. read more

Terrible service! Numerous no-shows. Won't return calls. Won't refund money! Beware!!

Do not use this company. To begin, it is very small and consists of only 3 people. Kevin, the only mechanic, is amiable but of questionable ability. The owner is extremely rude and nasty on the telephone. Kathy who answers most calls is pleasant and friendly. However, the return phone calls that she promised rarely occurred. In short, Raynor was not able to repair my washer despite numerous visits and refused to reimburse me for a part that was not installed. Not to mention all my time wasted waiting for the mechanic to show up. The initial diagnosis was a faulty Control Board which I paid for on the second visit. However, the washer still did not agitate or drain properly. On the 4th visit the mechanic made the machine work, declared it finally fixed and quickly left. When I went to use it, the machine failed as usual. Subsequently the mechanic declared that the New Control Board was probably at fault and replaced it with the original. In the end after about 7 repair visits, the washer was the same as at the start--with the original Control Board and not working correctly. The mechanic on his last visit and declared that the washer must be "haunted" and that he had no idea how to fix it. He said that since I had not received a new Control Board that I would reimbursed for the part and its installation. Despite great patience and repeated telephone calls, Raynor has not reimbursed me as promised. If you decide to use this company, you have been warned. read more

They are the worst company that I've ever dealt with that I personally believe they are just a phone service business. This is my second time dealing with them but I called 3 different numbers and they all were answered by this service who claim to be a appliance repair. They came the first time charged me for a tech who seemed like he was a kid who may have been related he took pictures and knew nothing.that then was passed to this so called company and I waited 2 weeks for them to get back and told me the part was on back order . They charged me $165 to come and that was the extent of the deal. They wanted $800 for a part on my stove so my neighbor offered to fix it and charged me $50. Now on this next story is even better. Tech came to my house for a washer dryer combo charged $165 and I was told they would order the part 3 weeks later I had to call them and they said the part was on back order and when asked when some moron said they don't know. I bought a brand new combo. Total disgrace read more

The man who picks up the phone is soooooo rude. Wow

The owner it's a rudest person in the world and very unprofessional came 2 times ask my credit card information charge $300 send me a Kid "technician " with no tools and no knowledge about the refrigerators at all nothing done don't want to return my money Now I have to go to small claim court next week be aware of scam Unbelievable , don't see that kind of rude and unprofessional people in my life And Don't do a mistake like I did ;( read reviews before you getting this service I don't see so many terrible and same reviews about one company I thought I call Russia, I was shocked about his unbelievable rude response and cursing read more

I called to cancel an appointment, as I no longer needed the service. I was talking to a very nice woman , Cathy, earlier in the day who was friendly and courteous. When I called back to cancel, the rudest man answered. He was clearly on another call but I could hear him. I called back to ensure they got the message so as not to waste their time. He answered a second time and responded "Yeah , I heard you ".. I had no confirmation that he heard me. He then shouted " Well if you would just stop talking ....I heard you three times ". No "thank you for being courteous", just a rude and abrupt response. I would NEVER patronize a company that would be so rude and condescending to a potential customer. Just let Cathy answer the phone . read more

Please do not call this company to service your washing machine and any appliance in your home!! They were supposed to come with a replacement part to fix out washer and instead they showed up with nothing and an employee that was reading a manual on how to dismantle a LG washer!!! After calling the office and speaking to Joe, who was extremely rude just like the other reviews mentioned, he said the driver gave our part for the washer to a customer before us!!! He not only didn't care that I his customer was not happy, but said go ahead and dispute the charge I'm going to win!!!! They had the nerve to charge us $200 for a service call when they didn't provide the service!!! We couldn't wait any longer for them to order another part and come back so we ordered a new washer!!! We have been disputing the charge with our credit card company for months. Please don't make the same mistake we did by not reading the reviews and calling this horrible company!! They should not be in the service industry!!! read more

sorry i did not read reviews before calling! One star because they came quickly. To avoid a service call they could have asked what the error code was and saved me the $125 service call. All the tech did is look at the code and said it means that there is a problem with either the MCU or the CCU. He said his boss hates that code because he has to order both parts and figure out which one it is. The tech said the company would call the next day with a price. They did and said it would be over $600 to repair. neither part is near that cost nor is it difficult to replace. I guess it is easier to take the easy $125 for doing nothing. we declined the $600 repair since the washer is 8 years old. read more

Stay far, far away from this company!!! They take your money, do not return calls. They "fixed" my oven and stove...2 days later same problems returned, so NOTHING fixed! Way over priced and will not return my calls about their shoddy work and so called repairs! MINUS ZERO rating! read more

DO NOT USE THIS COMPANY. They will rip you off and hang up on you when you call. I had a $35 part replacement cost me $550 for a washing machine repair. They double charge for a service charge. $200 to look at the problem and then $499 to actually fix it. Highway robbery. I could have bought a new washing machine for that price. And when I called to complain, the owner hung up on me. read more

Needed a check on refrigerator with on/off cooling Promptly seen next day and told compressor needed replacement and that I would receive an estimate the very next day. No callback despite me asking repeatedly of secretery-Kathy Offered discount for next service call Never received estimate as promised Sadly not a great experience. read more

ZERO STARS. WOW, this guy was RUDE, and a RIP OFF. Stay away from this place. So many problems don't know where to begin. End result, nothing fixed, many no show appointments, credit card charged, had to deal with amex to get it fixed. Why are you even still in business Joe? By the way, testing a gas leak in a gas dryer with a BIC LIGHTER should not be "the ways we do it". Unbelievable. read more

If you have a Samsung washer or dryer that needs repair Kevin is your man! The lady who took my phone call for service was a dream to work with and my dryer was fixed the next day as promised. Every business should be as responsive to the consumer's needs!! read more

After having charged for a "look at the problem", getting Raynor to show up to do the repaur was like pulling teeth. 5 phone calls I think. They told me I had to buy the Parts required from Miele, which I did do at $700+, and when Raynor came, they did $900 worth of repairs. 3 days later the dishwasher stopped with the same problem. Joe is the owner/repair man and he is a joke. We now have to call another repair service and go through it all over again. NEVER CALL THS COMPANY! EVER! read more

I really wish i read these reviews before using Raynor Appliance repair. I used them because they had a $25 coupon. The owner (i guess) was rude on the phone and that should have been a red flag. He and his helper came, they looked at my fridge and told me it needed a part. It took probably all of 2 minutes. He charged me $125 that would be applied to the repair, however, they called me today and told me the part was discontinued. Sooo...now how about that $125 and $25 coupon. Nope. They won't honor the $25 because i didn't have a repair. The nerve of them to charge me $125 for 2 minutes of their time. I DO NOT RECOMMEND! read more

Very disappointed at the rude disposition of the man I spoke with. He would not give me an opportunity to speak but spoke over me then hung up the phone.... What really bothers me is that they want your credit card number before they even book the appointment - then called to tell me that they wouldn't be able to come for 2 to 3 weeks! Also told me 'I don't care what Kathy (the receptionist) said' - HE NEEDS ANGER MANAGEMENT - PRONTO!!! VERY BAD COMPANY!! VERY UPSET AND WORRIED ABOUT MY CREDIT CARD! BEWARE!! BEWARE!! BEWARE!! read more

Do NOT use Raynor appliance! They do not actually fix appliances. They take a service call, charge 185.00 then say they can't get a part needed to fix the machine. End of story. Don't let them step foot in your house. I would not give them any stars but Yelp makes u choose at least one to post a review. read more

The owner of this company is an embarrassment to his business and his employees. He's one of those 'know it all' condescending a-holes that apparently thinks he's God's gift to appliance repair.... Case and Point: I have a rental property in the Hamptons and the dryer broke. Trying to get it repaired ASAP for my elderly tenant, I call American Service (631) 287-7887 as they were highly recommended - no appointment avail for a week. I call 3 other companies, 1 being Raynor whom didn't have an appointment for 2 days and another Blue Vision Appliance (631) 496-4184 with great yelp reviews who said he can see me the next day. Next morning 8am I get a call from some guy who asks if I need my dryer fixed. I ask who he is and he tells me he's from Raynor appliance in which I tell him I have an appointment for a little later that day already with another Co and his appointment wasn't until the next day. (Not knowing if the first appointment will work out, I kept the others until my dryer gets fixed - this just seemed logical to me). The guy begins cursing me out using the F-bomb and all for not canceling his appointment. Trying to understand, I reiterate my appointment was not until the next day, he curses some more, wishes I get ripped off and hangs up the phone. WOW!! I actually had to laugh at this guys craziness! Unstable to say the least. I guess he assumed he won my loyalty already and I broke his heart. Anyway, Blue Vision was great, had the replacement parts in the truck and dryer is working great!! FYI: I of course called the other appointment and canceled - There was no cursing and they seemed to understand (American Services = normal response). I assumed Raynor canceled me already, lol (Raynor = CRAZY, VERY CRAZY). Through a follow-up call to Raynor in hope to inform the owner of a loose canon working for his Co, I learned that who called me WAS the owner - WOW AGAIN!!! He decided to go on a rant wishing me more ill will before I decided to hang up and laugh at him some more. This is not somebody who deserves business from good people and is obviously unstable. BEWARE!!! read more

Fast, courteous and professional service every time. I have been using Raynor for over a decade and can recommend them wholeheartedly. Richard form East Hampton read more

Our 10 year old refrigerator was too warm, and the freezer was well above the correct level. I called Raynor, and the technician arrived in a short time. He said nothing, but immediately started taking everything out of the freezing compartment, including various parts, and strewing them out on the kitchen floor. In a short while, he told us the heating element needed replacing, said he would order it and return to install it when it arrived. Because the appliance was over 10 years old, I asked the tech his advice about doing the repair or replacing the refrigerator. He told me that the old one was better than any new appliances, so he said we should repair the appliance. The new (?) heating element was installed by the same technician a few days later. I asked if he thought there was anything else that should be checked. He said the element was all that was needed, that the temperatures should return within several hours. The temperatures never changed!!! I then called and told the secretary in the Raynor office that the repair didn't solve our problem and that we decided not to do anything else with the old appliance and would like the cost of the repair ($361.26) refunded. Raynor could have the new heating element back. I was told that they did not want the element, but I would receive a check for the cost of the repair. After three additional calls to the Raynor office, each time with the promise of a check in the mail, I never received the check. Because I had charged the repair to my credit card, I issued a formal complaint to the charge with my card. Three months later, I was told that Raynor refused to refund my card and would not issue me a refund. Needless to say, I would never recommend Raynor to anyone! Karlyn W. read more

Called for a Wolf oven repair. Service call was made and we were told the oven needed a new control board. The service man said we would have to wait for the part due to back orders due COVID 19. Eight weeks later, still no part. Called an Authorized Wolf Service provider who arrived in two days with part and oven repaired. I would not recommend Raynor Appliance. read more

I urge you NOT to use this service!! I had a problem with a Miele dishwasher, and Joe (owner/supervisor) came to do the repair. First, he told me that I had to get a contractor to come to my home to "pop" out a 3" wooden piece of molding before he would do the work. He then told me I needed to order a $180.00 piece from Miele. (On top of his $475.00 fee). He came to do the work, and the problem was not resolved. He returned later, and told me that I now needed a new circulatory motor (approx $600.00-$900.00). He also told me that I needed to get a plumber to come to hook the dishwasher drain to the sink. I had a plumber come to the house, and he told me that it was already hooked up the way that Joe had recommended. I called Miele, and they sent a repair person who told me that my only problem was a SIMPLE hose that was clogged, which was causing my problem. Miele repair person popped out the piece of 3" wood, made the repair in 10 minutes at a fraction of the cost ($150.00). I called Joe to tell him, and all that he said, was "have a nice day". I had incurred the cost of a contractor, plumber, and Miele repair pieces which did not have to be purchased - on top of Joe's $475.00 fee!! Miele repairman was a gentleman, courtesy and professional. Joe, owner/supervisor of Raynor was rude, arrogant, and a ripoff. Be aware of this company!!!! read more

They tried to charge over 400. Yes...four hundred dollars to replace a $31 part on my dishwasher. Even understanding charging for the last minute house call. Outrageous! Sad too, gives the community a bad name. Dorothy D read more

DO NOT USE this Appliance service in Long Island, NY. 000 stars if it were possible. The owner is rude and very unprofessional. During our phone call he insulted me and was curt and dismissive from the beginning of the call. I canceled after making the appointment not feeling safe to have someone like this come into my home. Beware!! read more

The owner tells me its $125 to come and investigate...."and that money goes towards any work I will need to do." Then he charges my credit card $180. He gets annoyed when I ask him about it...."well thats for the diagnostics test"....to which I reply "i dont understand....then what was my $125 for ?....to drive your truck into my driveway??" Hes a typical hamptons contractor....bills you and hopes you dont question it. you can definitely do better than this old grouch read more

never use this company !! its a fraud .they charged me 180.00 dollar to look at my dryer on a saturday . they told me its an easy fix. i was supposed to get it fixed the following wednesday. got dumped out of 3 appointments cause they did not have a second person to take the dryer down or there was so much traffic .they had to change it to the next day . 3 times !!!! than finally ,a week later , the owner to tell me he can not touch the maschine because he was worried about a tile in my wall would break .i told him not to worry about my tile !! i also asked the owner why he did not realize that when he looked at my dryer the first time . he started yelling at me and left. i will actually start a lawsuit on monday . f r a u d !!! they take your money and than look for a rason not to be able to repair gonna be at my lawyer monday and will complain to small business service !!! read more

Sadly, they did not honor their appointment time......a three hour window. Called when the three hours were up to announce they were still on a job, no ETA given, so I gave up and called Sears. I like to use local businesses when possible, but I can' give up an entire days to do so, and Sears has always honored their commitments in the past. Too bad. Another local business lost out to big national corporations. Small businesses need to offer reliable service if the hope to compete. read more

We had an excellent experience with Raynor. We called, they were extremely courteous and punctual. The serviceman could not have been nicer or more accommodating. Albert repaired the leak from the fridge for my 95 year old mother. He was so nice to her. He even threw away the cardboard we placed under the fridge in an effort to absorb the leaking water. I would definitely use them in the future. read more

I've waited a little over 3 months to write this review. Just wanted make sure the old, reliable Maytag was properly repaired. And, to date, it looks as though Kevin and his son did what was necessary to get the machine washing again! The Bad: Was the repair pricey? Yes. Was it less expensive than getting a whole new stackable system? Yes. The Good: I called no less than 5 or 6 local repair places. Half never called back. A couple said the parts were impossible to get--unit too old. And another couple of companies promised they'd send someone out and then either never called back to confirm the appointment or never showed up at all. The last one was the final insult as they swore they called to cancel...no, they did not, so I lost another 4 days and my mountain of laundry was growing . I think it was Jackie that I spoke with--there are two very nice and sympathetic women at Raynor. Appointment was made. Problem was assessed. Part was ordered. Kevin returned for the repair and today I''m writing a positive review. Let me save you some time and lots of frustration: Call Raynor first. Or replace the appliance. read more

Contacted Raynor Appliance Service for repair of GE Wall Oven. Was told $165.00 service charge and there would be an additional charge for parts if needed. The ignitor was faulty and replaced. They were in my home 33 minutes and charged me $396.00 including tax. Found out the ignitor cost $25.00..they were certainly not worth $680.00 an hour. .I would never call them again after this. read more

Made an appointment over ten days in advance. Very nice receptionist confirmed my appointment three days before and said I would receive a call between 7-8.00am the morning of. Received no call so rang Mr. Raynor at 9.00am. He was abusive, arrogant and wrong. Under no circumstance go anywhere near this business! read more

I called seeking help with my fridge's minor problem. The man I spoke with on the phone was as rude as he could possibly have been. Glad I did not engage him in the repair. read more

Set up an appointment for today and was told I would receive a phone call this morning between 7am and 8am to give me my 3 hour window of when they would arrive. Received no phone call and when I called them to see what time they were coming, I was told they did not have the appointment on the schedule. The "gentleman" I spoke with was so rude, he literally told me to find someone else and hung up on me! read more

Repairs made in a timely fashion. However my problem is the cost. $125 to diagnose for a service call. Of course if you use them to fix your problem that is subtracted from the final cost. My problem is that once they have that $125 they can charge whatever they want because there is no way you can shop around at this point and subsequently lose your "deposit." So my 30 minute repair cost $400. Now that I have shared my experience with friends I've learned how I way overpaid! read more

raynor appliance was supposed to honor sears refrigerator contract that i purchased called at least 10 times talked to a women named kathy who told me they would get right back to me they never called been waiting over 3 months for them to fix ice maker they never ordered part they told me called again 5 more times no call back terrible company they want warrenty to expire so they dont have to honor it owner would not get on phone they are the worst read more

Set up a service call for a gas stove converstion and was charged $125 as an initial deposit without them ever coming to look at anything. They didn't even give me a date as to when they would be able to do the work. I subsequently cancelled the service call when I was able to get the issue resolved on my own. It has been 3 weeks and I have not received a refund for my deposit despite never having any work done and never even having someone come to my house. I have called several times and e I get no where and told I need to speak with Joe the owner but that he is only in from 7-8 am. read more

Called to set up for an appliance service and the man was rude and laughed when I asked questions about the service and about my appliance. I decided to use another company.. read more

This company is terrible. I made a service appointment. When they had not showed up, I called to see where the repairman was. The service dept. denied having an appointment and hung up on me. I would NEVER use this company again. read more