Wouldn't honor battery warranty on battery that still had pro-rated warranty. Bought car and battery from Ray Skillman Ford. Reason given is that they can't get any money from pro-rated batteries anymore. That shouldn't be my problem, it says the warranty on the sticker to the battery that they sold. Booooooooooooo. Not honoring a warranty is Bush League, you would expect better from a Ford Dealer. read more

Short version: paid something like $125 to get a diagnosis on a Ford product in mid-February. Rear differential was condemned. Quoted $3860 to fix. I fixed problem the next morning for $14 and a wasted hour. My proof? No symptoms in many months and thousands of miles of travel across multiple states. I'll keep dropping in now and then until I'm satisfied I've consumed another $100 or so of their coffee. read more

The most incompetent mechanics that I've ever encountered. They sent my mother home with a broken car not once, not twice, but a grand total of THREE TIMES!!! The third time we even thought we'd checked everything, but something drained her battery overnight anyway. This place must be full of morons because these incidents took place a couple years apart. I didn't want my mom to come back here the second time, but she thought they'd do a better job than the other place the insurance company recommended after her car got broken into. She was so, so, so wrong! I am not letting my mother come here anymore. They've put her life in danger too many times and cost us too many hours of grief and misery!!! Avoid this place at all costs! read more

Our car wouldn't start one morning so when we got it going we rove straight to Ray Skillman Hyundai service. We were able to drop off the car without an appointment and we're assured we would hear back in a day or so. We appreciated their ability to take the car despite shortages of people working due to sickness. We heard back in a few days about the issues and were able to determine what we would have done immediately and what could wait. The only issue we did have is that when we brought in the car previously for routine service and oil change no one inspected the car, even though we were given a sheet claiming it had been inspected. So our issues stemmed from not being 'on top' of how much the brake pads needed changing or the spark plugs were overdue for a change. This is a bit disconcerting as we thought we were on top of things. We also had initially requested an oil change but then called multiple times (prior to start of service) to take that service off as we were doing too many other adjustments. When we went to pick up the car they had done an oil change and couldn't take off the cost despite being told about our calls. We did call on the following business day and were told they would remove the cost, but just a note that it is better to be very clear at the onset what you want done (inspection, services) so there isn't confusion. It is a good service and all of the people are very friendly, but our faith is a bit shaken. The prices though are reasonable for other spots for the same type of service, so that is part of why we continue to return. Definitely worth checking out, but make sure communication is clear! read more

I have always had a great experience here. I have purchased 3 vehicles here and have used their service department countless times. The service pick up and delivery has been a lifesaver! I would highly recommend taking advantage of that service. read more

Love my new car! Marcus is your guy if you're looking for a non pushy salesman. He listened to my needs and helped me with everything needed to get the car of my dreams and kept me in my budget! Thank you, Marcus! You're awesome! read more

Been buying vehicles here for years. From sales to service, we have always had a decent experience. The sales staff has never put pressure on us to buy a certain vehicle or unnecessary add-ons. We love the 100k bumper to bumper warranty. The service department has always been friendly and responsive. The fresh remodel of the facility added a lot more space and improved flow. We will continue to buy vehicles from Ray! read more

Ray Skillman Ford - Car Dealers Near Me - Greenwood, Indiana

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Carson Flory (car salesman) was extremely helpful and made sure that my Boss 302 was delivered as advertised and as promised. He answered all my questions and even took videos of the car for me. I live in California so I wasn't able to see the car or test drive it. Their delivery team Montway who brokered the delivery with Masney Auto Enclosed Inc was excellent. There was no damage to the car. Ray Skillman Ford made sure that I received a top notch delivery team since these Boss 302's are limited additions. The car even had the original supplements by Ford kept from previous owners. Big shoutout out to Carson who is a great asset to Ray Skillman Ford dealership! He needs a promotion if anything. I also want to thank Kevin who handled my loan and Stephanie Dezarn for following up. I'm extremely satisfied with this dealership and will definitely buy from them again, perhaps a 2020 GT500?? read more

Ray Skillman Ford - 2013 Boss 302 purchased and delivered from Ray Skillman Ford from Indianapolis to California by truck delivery. Excellent service! - Car Dealers Near Me - Greenwood, Indiana

All I can say, I was not the nicest person at Skillman Ford. Due to covid my vehicle was down for 6 mo with parts on backorder. Like anyone I was angry, actually I was a jerk. Eric the Service Manager and his crew, were nothing but professional, nice and accommodating. They rolled with all the punches I had, and some. The lesson learned that these guys are paying the price for Covid Government shutdowns. 6mo later, they earned my absolute respect. I will take any vehicle to them anytime. I apologize for my behavior, and honestly am embarrassed. Anyone looking for a review? These guys are the real deal. They will bend over backwards for their customers no matter what. Mr Skillman should be proud. Thank you guys, once again I apologize. SteveG read more

awesome dealership!!! big selection, great people! If you are in the market stop by and see them!

Would not recommend even trying to take your car into their service department. I would find another ford dealership elsewhere. Took my car to get a recall they have on my car checked out. I was told multiple things on the phone by the service department and was told to just come in whenever. When I came in all the guy did was ask for my phone number, asked what the issue was, and took my keys. Sat for 3 hours waiting and find out that they couldn't get my car looked at for a day or two. The service department didn't indicate this to me at all nor did they even ask me if I was dropping the car off. They didn't do anything to resolve this issue for me and basically said good luck we will pull your car around. This issue is a recall issue that was with their car and I got zero help at all. read more

Me on a Friday: So if I bring it in, it'll be done at the latest by next Thursday evening? I have to be in Richmond, VA on Saturday with that truck and the equipment I have to haul with me. Service: No problem Me on Monday when I dropped it off: Just wanted to reiterate that it will be done by Thursday at the latest, correct? Service: Yes. Me on Tuesday when confirming the price for the work: Ok, so I'll plan to pick it up on Thursday afternoon. Service: Ok. Sounds good. Me on Friday morning: I'm on my way down to Greenwood to pick up the truck: Service: It's not done. We didn't get a part in yesterday. Me: Why did you wait until the last minute to do the work. That's why I dropped it off and gave you four days to do it, to insure there would be time to deal with any hiccups. Service: Well, we thought it would be here. Me: What's my worst case scenario now. Service: I can't give you a worst case scenario. Me: Why didn't someone call me yesterday to let me know what you had promised wasn't going to happen? I need to rent a truck at Enterprise now, which will cost me thousands of dollars. Service: I have 40 cars to keep an eye on. Me: ummmmm. . .ok. . .or whatever. read more

This Dealership has got probably the least competent service department I have ever seen. They will hold on to your car without giving you any notice or any rental and tell you to walk home. When you try to find out how long it's going to take they can't even give you an estimate because of "how backed up they are". Why would a "professional" company make an appointment just to hold on your car and screw you out of work. STAY AWAY. read more

If you are looking for shitty customer service and having your time wasted, this is the place! I wouldn't have given them even one star but I can't post this with zero. I made an appointment with this dealership to bring my brand new car in because the engine light came on. Ive had this appointment scheduled for at least a week. I came in and dropped my car off a few minutes before my scheduled appointment at 11am and told them I needed it to be done no later than 2pm. That gave them 3 hours! I sat in the customer waiting area patiently waiting and watching customer after customer come in to sit and wait and then leave. 1:50 rolled around and I still hadn't heard anything about my car so I asked the service rep what the status was. After trying to push me off onto another service rep, who wasn't even at the desk, she finally gave in and called the mechanics about my car. Turns out they hadn't even TOUCHED my car yet... 3 hours of my day wasted.. The service rep didn't even apologize, just kept telling me it's Friday and they're busy and probably won't be able to get my car in today. Then WHAT THE FUCK was the point in making an appointment? How many of those customers I saw walk in and out didn't have an appointment when they came in?? Is this the shitty service I paid for when I bought my brand new car?? They've lost my business. I'd rather drive to a dealership farther away than deal with them. Do yourself a favor and never set foot in this dealership... read more

Let's see here. I bought my Ford Focus here in the fall of 2011. Then my brother did in 2015. And my dad got one here as well. I've always loved this location. I drive the 45 minute drive every time I need any service done. They're worth it. And shoutout to tony! He's our favorite. read more

I'm leasing a car though them and I have had nothing but problems out of this company. The service is rude and they don't even try to help. I'm not gonna have my car for a minute and they can't even give me a car to get to work. I'm paying on something I don't even get to drive. Worst place to get a car. I also have had family and friends that have had nothing but problems with this place with their cars. Don't buy your car here. If I could give this place one star I would. Don't come here read more

I leased my 2022 Hyundai Tucson SEL on 12/27/21 at Ray Skillman Hyundai, SR 31, Indpls, IN. On day 29 - January 25, 2022, my Brand New Tucson showed an error code on my display and the check engine light came on. I contacted Blue Link & the poor woman spent 1/2 an hour trying to get a service appointment with Ray Skillman Hyundai - no luck. I tried later in the day & was able to schedule an appointment. When I went out to start my Tucson later in the day, the error code was gone & check engine light was off. I cancelled said appointment. Second instance: 4/18/22 - Error code showed up on my display; check engine light came on - again. Took my vehicle Back to Ray Skillman Hyundai, waited for approximately 1 hour and was finally told my 02 sensor was bad; they didn't have one in stock; had to be ordered. So... Yet another trip. Upon leaving that facility, I obtained a nail in my left, rear tire due to having to drive through Ray Skillman's Hyundai's construction area & after having to have a friend air up my tire upon returning to work then had to take my car to Discount Tire to have the tire repaired. Third instance: 5/2/22 - This was the earliest date Ray Skillman Hyundai could get me back in to change the 02 sensor. This time my wait was approximately 90 minutes. Fourth instance: 6/25/22 - Error code showed up on my display; check engine light came on - again. (3rd time in 6 months) Once again, Ray Skillman Hyundai could Not get me in until 6/30/22. Took my vehicle Back to Ray Skillman Hyundai on 6/30/22. I was told to drop it by 9am as they would need to keep it all day. As I had Not heard anything by 4pm, I called the service department. I was told a technician was test-driving my vehicle to be sure there were no more error codes and it would be ready in 15-20 minutes. As it was close to the end of my work day, my husband picked me up at 5pm & we headed to pick up my car. Upon arrival at approximately 5:20 pm we were told they would retrieve my car & bring it up immediately. Chaos ensued - no one seemed to know where my car was; if it was actually ready to be picked up - Again, they had, had it since 9 am & not only was I told by Brandon that it would be ready in 15-20 minutes, my husband received an email prior to 3pm telling him it was ready to be picked up. I finally walked around to the outside garage bay doors & there was my car. I went back to the service desk to tell the girl that I See my car & I See my keys hanging on their key rack. She is in/out of the garage 3-4 times talking to a technician - who Didn't work on my vehicle; can't find the paperwork, etc. It took them nearly 1/2 hour to get us out of there. Given these occurrences I'm guessing No One touched my car all day until I called at 4pm. Not only was it an inconvenience for me to Not have my car all day, I had to also inconvenience my son & my husband to follow me to Skillman's & then take me to work; then pick me up at work & take me Back to Skillman's. I will Never lease/buy a car from Any Ray Skillman dealership again - nor will I ever lease/buy a Hyundai again. read more

Friendly, STOCKED, Great Service Center. Came here for service on my Ford Mustang & an airbag recall. Extremely efficient check-in, just pull into the garage. Very professional guys at the counters, they do not upsell you & I watched them come into the waiting area to talk to many people about complications in service. Waiting area has decent coffee / creamer, nice couches & TV... but I could not figure out the wifi situation, assuming its not public. Service was pretty quick, waited about 3 hours total. Cost was spot on what you'd expect, or even slightly less, premium car wash service is definitely recommended (basically a premium "Crew" wash but for $8). All in all, as painless as it can be to get your car serviced at a non-luxury car dealer. Pro-Tip: Checkout the show room if you're there for service, the roush mustang is insane!! Also they got an OG T-Bird for any nostalgic buffs. read more

Went in for oil change...seemed simple enough right? When other folks in waiting room came and went I asked cs what was going on after one and half hour wait and the scramble began. After several phone call, a visit to shop my car finally arrived. No explanation, no offered regrets and $100 later I'm out for last time read more

I had an amazing experience with Josh. Everyone was very polite and made our time there the best it could be. The finance manager, Derrick, was also great. Both were very informative and eager to help. Josh stayed well past close to help me set up every little setting in my car. I encourage anyone who wants an honest and pleasant experience to see Josh and Derrick. read more

Bought our last vehicle from Ray Skillman. They have a huge selection so they had what we were looking for. The process took way longer than we expected and we felt a little rushed each time we talked to someone, but then they'd make us wait 30 minutes to talk to someone else. And then that person would rush us. A little frustrating, but all part of the process I suppose. The service department is great - they don't do appointments (at least from when I've tried) but they have the nicest waiting area I've ever seen. Free Wifi, comfy seating, and vending machines that are moderately priced. I may not have gone there in the first place if it wasn't for warranty service, but I'd consider bringing our other vehicle now if we had any issues. Prices have been reasonable so far. read more

Went to sit in the Focus and Fiesta. Both have ridiculously small back seats. We tote Teens around and do not think that anyone would be comfortable sitting in the back. The sales person was kind and willing to step back because we had talked to a skillman sales guy from another brand, even wrote him a note about the loyalty. read more

I made my first big car purchase from Ray Skillman, and has been my biggest financial mistake. Their Sales team will push cars they want on you rather than what you are asking for. They run your credit through the worst financing options available. Then pressure you to insure through their agency to avoid any relapse that could cause issues. Along with scaring you into purchasing a $5,000 warranty that will result in them having your vehicle for 6 days just to tell you its not a covered issue. So then you have to prove to them and fight with them. I have made many other major purchases since this one and none of them are as painful as dealing with this business. They do not value their customers nor do they treat you like a person once they have your money. You will not be talked to with respect, you will not have your questions answered. It is all around a cesspool of crooks. read more

their service is unsatisfactory and will try to rip you off in every way they can. I paid $2000+ for a repair which they couldn't fix and tried to charge me more on things they couldnt diagnosed. every ford dealership I've been to has been exceptionally good except this one. it's embarrassing! they're not honest about their skill! read more

Did me right when I had issues with a 14 f150. Ford wouldn't stand behind it but Ray Skillman Ford did. read more

Ray Skillman Ford - First purchase - Car Dealers Near Me - Greenwood, Indiana

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I've never seen so many angry looking service advisors. They all have the same grumpy look like they don't want to be bothered. I was an ASE master tech for quite a while, and that doesn't fly. Ray skillman should be ashamed of whoever made these guys this away. It's not their fault. Someone from above has done this. Not cool. I thought it was just service. But my buddy said sales was jus as arrogant. He had to go to Ohio to purchase the same truck for less. But was going to give skillman the service, but the salesman that wouldn't give him the same deal as Ohio dealership, dang near almost implied that he stole it cause they didn't deliver it to him with the plates installed. I really thought highly of skillman. But ford in Greenwood, needs a new GM! Just guessing... hope this helps your dealership Ray read more

This place is just an inconvenience to people with a busy schedule no one has time for your run around games on getting a single service in - figure your job out pal, until then you'll remain nothing. read more

Skillman is a decent place to buy a car, but the service center could use a bit of tweaking and improvement as far as their competence regarding communication and organization. I take our car there on occasion for oil changes and general service/recalls. It's hit and miss with the way I have been received and processed. Recently when I went in for an oil change, I was checked in quickly, and then noticed that there was only one guy in the waiting area ahead of me. Within 30 minutes he left/checked out. After that, I waited well over another hour. During the time I was waiting, 6 more people slowly filtered into the lounge. Several were called out ahead of me, so I finally went to the cashier to ask if my oil change was completed. I could see my car sitting in the bay, but I had no idea how long it had been sitting there. I suspected at least a half an hour, because I thought I caught a glimpse of it being pulled in and parked prior to checking in on it. The cashier checked on my situation and found out that my car was ready to go. My sage advice to anyone is,.....if you decide to get your car serviced there, make sure you have plenty of time to burn. Make sure to get an update especially if you are there for more than an hour regarding an oil change; of course definitely taking into consideration the waiting room scene. Consideration, courtesy, sharpness, and diligence/detail are key factors in the customer service biz. For customers, their time is most precious, and their patience can be even more so. read more

I am disappointed and felt very unsafe while getting an oil change. Not one employee was wearing a mask and there is no social distancing safety protocols established in the waiting room. The oil change took 2 hours and they over charged me. It was the most expensive oil change I've ever gotten and I've gotten it changed several times in the past at the same location. The staff was rude, and I think it's because I was wearing a mask. I felt like I was singled out. I've not been in public at all, so if I get Covid-19 it's definitely from their poor ventilated and unsafe environment that they are subjecting their customers to. I see nothing but elderly people there and I wonder how many of their customers have died from contracting Covid-19 while getting their vehicles worked on. There was one employee that kept coughing and they were obviously sick and not wearing a mask. It's not safe at all and they are doing nothing for the safety of their customers. Don't go there if you are immunocompromised in any way. I am never going back, they've lost my business for good. I suggest other people do the same. I want to purchase a car and have it serviced with a company that cares about the safety of their customers. read more

Went in last week 2/27/17 to have my F150 Raptor looked at. I Normally do not use the dealer because the cost is typically higher. However, I loved these guys, very professional polite & the shop was CLEAN. They gave me a comp vehicle, washed mine after it was done & invited me back to get another free wash. Great job. read more

Ray Skillman Ford - F150 Raptor - Car Dealers Near Me - Greenwood, Indiana

Just stay away from this place Pros: If you like Ford vehicles then I think this is definitely the place to go. I can't imagine many places being able to match their selection of Ford cars and trucks. Cons: We'll keep it short and sweet here. The finance guy here is a jerk. He started off with a line of crap and it just kept going from there. When I would try to ask questions or talk he would start chewing on his glasses and looking all around the room. Overall I wouldn't recommend this place. They were disorganized, made us wait over an hour past our scheduled appointment time and when we did get to talk to someone they made us feel really uncomfortable. read more

This place is a bit out of the way, but, if you're on the south side, it's not too bad. And the trip is worth it, for repairs at least. I'm not in the market for a new car, so I couldn't tell you about the dealership itself. But the repair place is great. My car is around fifteen years old, and these guys were still able to find their way around it. They call with all new problems that arise, they don't do any work you don't tell them to, and they do it fast. Longest they've held my car was two days, and that's when they had to gut the whole steering system. They aren't miracle workers. Parts that don't exist anymore still don't exist. But they do their best to work around. The price is a little bit more extravagant then a smaller-time repair shop, but at a dealership, they don't work on commission, so you know they aren't doing any work you don't need. read more

My husband was dreaming of a new truck for years and when it became a reality our experience couldn't have been better. They responded right away and traveled to a different state to get the exact model, color & features we were looking for. Our sales consultant stayed after hours and made sure every detail was finalized. We only take our truck to their service department, which has fair pricing & exceptional service. We would never look for a car anywhere else. We are thrilled to have a car company we trust!!! read more

I have purchased 4 vehicles from Ray Skillman Ford. Excellant sales staff. Use only their service center for I have always received superior service and have always been treated friendly by all. They also have Superior Body shop. Which I have used several times. In my opinion you can't go wrong in putting your trust Skillman facilities. read more

We bought our first new car here in june. Our sales rep Carrie was amazing. She went above and beyond to make sure we were satsified. The man who helped us in financing was a total jerk and we bought walked away. The manager dealt with our issue and fixed it. I am completely satisfied with the results. We always service our car here. It's quick and easy. They always send reminders for what is needed and also send coupons for oil changes. Blaine S. Is our service advisor and he is fantastic. They are extremely professional and knowledgeable. I would recommend ray skillman Hyundai to any friend and family member!! read more

I purchased a 2018 Hyundai Elantra from Ray Skillman Ford/Hyundai. The paint began flacking off the car in very large pieces. I contacted the dealership. They said I was out of luck and it was not covered under warranty. I called Hyundai America and they said, it was covered. I opened a case and Ray Skillman Hyundai started the warranty process for me. The repair was approved. Ray Skillman body shop took the job because it was within the Skillman auto group. My car when in on March 6th. They performed the repair. I picked the car up on April 17th, 2023, 41 days later. At pickup, they charged me $500 saying that Hyundai did not pay them enough to do the repair. So they made me pay $500 for a FULL FACTORY WARRANTY covered repair. This is extremely bad business practice. I have purchased 3 vehicles there and brought 2 other customers there that have purchased 4 vehicles. Ray Skillman has now last all 3 customers over poor service after the sale. I have been attempting to get my $500 back through Hyundai, through Ray Skill and through an attorney. While there are people I really like at Ray Skillman, their processes and business practices have ruined my experience. read more

Nothing like canned response to make you feel good. Finally got through to Lisa, told her I had left 2 messages. She asked where[?]. I told her at her extension. Ignored my response like she could care less. Absolutely terrible service. read more

Never used the service center so I won't act like I know what that is like, but I have purchased a new vehicle from them. They were the 3rd place we went to and my wife loved them. I tend to split away from the wife when we go car shopping, lets see how they treat her before I walk up, most places try to show her cars that don't fit our needs even though according to her she explains our needs fully to the sales person. They tend to talk down to her and act as if she doesn't know what she is talking about. We were pleasantly surprised to find that the Ray Skillman staff didn't treat her differently at all, which is what the other places did do. When I walked up the story didn't change, the sales person didn't switch gears, didn't start talking to me and ignoring her, etc. They were open to negotiating price and didn't try to sell us add ons we didn't want. Overall they were very helpful and we would buy a new car if we were looking in the future we would go to a Skillman lot. read more

I've never purchased a car from these folks but after three, going on four, visits to their repair shop, I've been happy with the level of service I've received. Like any dealer repair shop, the parts prices and the labor fees seem higher than I would expect. However, the quality of service seems to be very good and the personnel are friendly and professional. The last time I went in I told them what I thought the problem was. However, the service manager talked me into taking a test drive with him. He was able to accurately diagnose my problem which saved me some money. I've been to places in the past that just start replacing parts without a serious inquiry into the true problem. Kudos. Whenever possible I still prefer to do my own work to save some money, but if you need professional help, don't hesitate to go to Ray Skillman Ford for service. read more

After an accident I took my car here for an estimate and the guy I worked with was very nice. I checked out a few other places but decided on the RS Collision center as it was a preferred shop for my insurance. After dropping my car off for the repair this shop turned into a nightmare. The original date my car was supposed to be done was pushed back without ANY heads up from anyone at RS. I was promised update calls from one of the managers and never received them. Finally 17 days after the original date it was supposed to be one I got my car back. Bottom Line: The customer service here is awful. I completely understand if things are delayed- a quick phone call to update your customer is appreciated and I feel is expected in the customer service industry. The work on my car looks wonderful and that's the only reason they were given 2 stars. read more