i was referred here by my home doctor. i've been twice and i…read morefeel so cared for. the psychiatrist was so knowledgeable and really seemed to care about me and helping me. office experience itself was subpar. i've been better and i've seen worse. just basic experience. the lady who took my vitals was a very sweet older lady. only thing that threw me off, she took my blood pressure in a sleeve cuff that was incredibly too big for me. when we got the reading back, she said herself that it seemed very low but it's fine and moved on. which is concerning because my blood pressure isn't usually low, so it would've been nice to have it taken again with something that fit properly. overall, the psychiatrist made up for it all. i cannot recommend rachel enough. she was so patient and kind and made me feel comfortable and not alone in how im feeling.

In my 54 years of life I have never experienced such horrible customer service as I did with this…read moreprovider. I was woken up at 7:45am by a call from them telling me they needed to reschedule my appointment scheduled for three days from now. I have previously requested not to be called prior to 9am (after being woken up before by their calls) due to my sleep schedule (that this practice supposedly focuses on "mind and sleep), and called to complain about this happening again. The office manager, Happy, was extremely unprofessional in her attitude with me when I told her in a professional manner that this had occurred and interrupted me three times while I was speaking, telling me that they start calling patients as early as 7:30am and that they will note my file not to call that early. I never had a chance to explain that I had requested this previously because she interrupted me. When I asked her if I could explain the reason for my frustration she told me "No", that she didn't want to hear it and that I could either re-schedule or move to a different practice. I told her that I wanted to explain why I was upset and she again said my only options were to reschedule or to find somewhere else to go, and when I asked to speak to Dr Schroeder (owner of the practice) she told me he doesn't speak to patients about customer service issues and I had to deal with her as the office manager. When I informed her again that I wanted to explain why I feared that this would recur based on it having previously occurred, and if she would not listen then I wanted to cancel my appointment she then proceeded to hang up on me. I called her back immediately and a minute later was told she was in a meeting and unavailable. I am shocked at the unprofessional way I was treated by Happy as the office manager after being a customer for well over 10 years. This is not the way to take care of your patients!

I have never met a doctor who invests this much time and thought in getting to know my child. He is…read moreso incredibly kind and wise -- it's amazing to watch him get such a complete picture of who my child is -- not just a diagnosis or a disability. He has this way of connecting, understanding, and healing that I can't explain. I feel so blessed that he agreed to see my child and be a part of her life.

Hands down the best in the field. A true healer…read more Compassionate and committed. Dr. Fier takes the journey inward WITH each patient. He's authentic, spiritual and deeply attuned to the needs of his patients. Also, it's a unicorn you've found when you have a therapist + psychiatrist in one provider!

I want to share my review of Chinese Medical Center…read more I had a very positive experience with the treatments I received. The staff was professional and the environment was welcoming. / I was particularly impressed with the level of care and attention to detail during my visit. The type of care is the best

Update: They called me to discuss my concerns. Very understanding and apologetic and invited me to…read morecome back and give them another shot at addressing my concerns. I am happy with the way that it was handled. On the return visit I had to wait 45 minutes to be seen, which is unusual in my experience. However this was an afternoon visit and I usually schedule for the morning, so perhaps keep that in mind when making an appointment.

I love that I found Dr. Kahn for my mom here in Decatur. He listens to both of us, which is strange…read morefor a psych doc as they usually only see the patient and don't make time for the family. I can observe my mom's behavior during the week and provide MY input to him and then she can explain how she feels and Dr. Kahn is able to prescribe medications that meet both of our expectations and that WORK. THAT is awesome. Send me a message if you need recommendations for other psych docs in the area. Mom and I have been all over metro ATL. oO ^

I will be more professional with my review of Dr. Neil Kahn, than the person who cannot spell (Gene…read morem.) in the last review. Dr. Neil Kahn was my doctor for a couple of years. He's a very good listener and he helped me out a lot. I can remember him telling me, that everyone in their own right could possibly have emotional/mental issues. Everyone could possibly have a bi-polar type condition. He kept it real with me as well as himself. So regardless of who he is living with (it is shacking, not Shaking...) if he was living with a woman, then she obviously was separated. Dr. Kahn is a good doctor with a lot of knowledge of different types of personality, behavior health and emotional issues. He can be blunt but most people who go to him are in denial and sometimes being blunt is what people need to hear. Staci

I was a patient at this practice for about 8 years. I'll preface by saying for the most part, my…read moremedical care and the medical staff were good. However, the front office staff and office policies have not been a good experience. I recently moved out of state and attempted to access my records via the patient portal and could not access them. Per an email request, I received a phone call saying I could complete a form for my new physician (I've already done this) and if I wanted my records I could PAY A FEE for them to be provided via CD. I have two overwhelming concerns: 1) I and/or my insurance company have paid through the nose for medical care for the past 8 years; and 2) who uses CDs anymore-- new computers don't come with a CD drive! What century are you in? Everything is cloud-based now and precisely why I should be able to access my records via the portal. As an example, I can access my Emory and Mayo Clinic records today (some are over 2 decades old and others over a decade old). This is a terrible business practice and nothing but a MONEY MAKER for this practice. I'm hugely disappointed in this nonsensical practice. And, I would also be concerned about a medical office SNAIL MAILING private, medical records. Isn't this a HIPAA privacy concern?

This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.

Unquestionably the most thorough new patient evaluation I've experienced in 60+ years…read more My appointment was with the nurse practitioner, who unfortunately had the flu, but Dr. Smiddy worked me into his schedule the same day. Dr. Smiddy spent more than 30 minutes, one on one, going over my medical history and was steadfast in his pursuit of details regarding my health. He's also a bit of a rare find in that he possesses a very keen sense of listening. Furthermore, while the results of my bloodwork were good and unloaded into the patient's portal the following morning, Dr. Smiddy had an associate call me just to reassure me that everything was fine, which is a courtesy I've not experienced since patient records were put online. Highly recommended.

The front office staff is not professional. They do not identify themselves by name when answering…read morethe inbound calls to the office so you will not know who is talking to you unless you ask them for their name. When requesting any help with medication refills over the phone, they will read a script to contact the pharmacy again to have them send over the request to get the refill and not allow you to speak to a nurse or doctor. They will not admit any errors or mistakes. Their webpage states, https://druidhillsprimarycare.com/coming-soon for Prescription information, This Page is Under Construction. When you have any additional questions for the doctors, you must make an appointment with the doctor as they will not call you. I am no longer a patient at this office after several years of issues with them as they were unwilling to realize the front office staff was not helping people.

High Quality wonderful psychiatrists. They have taken care…read moreof my child for years. The staff is also wonderful and responsive. I am disheartened to see any negative reviews on them!

absolutely dreadful service. they provided false information until i gave them my credit…read moreinformation and then pulled the rug out from under me. now? crickets. not a single response to address the crisis they started. i cannot honestly say that it was intentional. but this is no way for a mental health company to act. please go out of business. for the sake of your clients

Dr. Haller is whip-smart, sensible, articulate, caring, expert, respectful, practical,…read moreconscientious, everything one wants in a great healthcare provider. I am grateful to have found Dr. Haller: he is making an appreciable difference to my health. I did not realize how deep was my need to find a truly great doctor who respects my goals and seeks to align with the kind of relationship I want to have with a primary care provider until I found him. Thank you very much, Dr. Haller! The above was written after my third visit with Dr. Haller. I have now seen him six times, and he continues to impress me. I am so happy to have him working to keep me as healthy as possible. The office staff, wait times, clinical staff, etc, have also all been pretty darn good. I doubt I'll ever leave this practice or Dr. Haller.

When I first met my him I was impressed with his professionalism as well as bed side manner. I can…read morebe me and I respect his opinions and person. I highly recommend. I have had a teeny issue with his front office staff. They at times can be like Fort Knox. Dr Haller is a wonderful doctor.