I bought a couple of their boxes (Christmas and Summer) this past year and really enjoyed the products and services included in the boxes. I found booking the service online straightforward and easy. Today, I tried out their Dermaplaning + Stimulating Peel from the Summer Box. My aesthetician was super friendly, provided a skin analysis, and gave me some aftercare instructions. The clinic is bright, clean and aesthetically pleasing. I noticed a number of treatment rooms in the clinic. The seating area had a nice display of their products as well. There is limited street parking in the area so I ended up paying for parking at a nearby lot. Overall, I enjoyed my experience at the clinic. read more

Finally laser hair removal that works! I have had laser hair removal done at two other places over the years (one was another medi spa) Even after multiple sessions it's never really worked for me....until now! You really do get what you pay for when it comes to laser machines. Raw Canvas's laser is the best. I didn't realize there was such a difference in machines out there. I also do derma planning monthly at Rae and my skin has never felt so fresh and soft. Amanda and her staff are so detailed and get so close! read more

Raw Canvas has been an amazing place to have laser hair removal. Their staff are so professional and caring. When you walk in, it smells like a spa in there. I don't know what essential oils they are diffusing, but I want them. The Laser machine they use has a temperature controlled end, so it's like there's an ice or cool pack on the area that is getting zapped. That cooling effect makes the experience much more comfortable. They have a great team there and it's also so nice inside. A beautiful place to go! read more

FALL BOX REVIEW - please see my review on the Fall Box. I was very disappointed in what I received in comparison to what was advertised. I read the add as 7 medical grade product and 9 total items. What I received was 5 medical grade skincare items and two gift promo's and a makeup bag and candle - 9 total BUT NOT 7 MEDICAL GRADE SKINCARE PRODUCTS. When I reached out I was told ....no you got 9, that is all. Sarah offered to give me ONE sheet mask to compensate but I would have to drive to Langley to pick it up because she already shipped the box to me ( I know I paid $15 in shipping ).So now I have to drive 1/2 hrto pick up and sheet mask that still only ads up to 6 MEDICAL GRADE SKINCARE PRODUCTS!!! I honestly can't even comprehend the customer service here. Also keep in mind that what they packaged up was a ZO starter kit that you get free when you spend $200 at most skincare clinics OR pay $60 . The ZO sunscreen was a JOKE - see photo, its max two applications and smaller than a travel toothpaste. I use the regular size daily and I wouldn't even take this small amount on vacation. Now I see they are selling a WINTER FOR $1104 ..... THINK TWICE BEFORE BUYING!!! read more

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I purchased a Halo Forever Young package in October 2021 at a cost of approximately $1500.00 - I live out of province but visit the Lower Mainland regularly as I am from here. At the beginning of Nov 2022 I was back in Vancouver and I called them to ask about having the amount transferred to a credit as I had been advised by professionals in the industry to not have the procedure done at Raw Canvas as they do not have a medical doctor on staff nor do they have any RN's on staff and they should not even have been legally allowed to purchase the equipment to complete the Halo procedure because of the fact that they have no MD on staff. (it is assumed that they paid a doctor to sign for them so they could purchase the equipment). Before I could even ask about having the amount transferred I was told that the purchase of the service had expired 5 days prior (I was never advised that there was an expiry nor was I ever notified that the service was coming up for expiry). I asked what that meant and was told that it expired....I then asked if that meant that they were just going to keep my money and they said YES. Needless to say, that was not acceptable to me and I continued to have discussions regarding the fact that they are not allowed to just take my money like that. I asked for a refund or a credit to which they said no. After a number of emails back and forth, wherein I advised them several times that I was only in town until Nov 14, they (Sarah, marketing person for the salon) emailed on November 9th and said that she had talked to Amanda and that they were willing to extend the expiry of the service to Nov 28 and I was to go online to book the appointment. AND at that time they advised me that I had a "no show" charge of approximately $260 on my account from June of 2021 and that it had to be paid before I had any service done. NOW, if I had a no show charge (which I deny because I cancelled my appointment in a voicemail message to the business) should they not have advised me of this when I purchased the service in October, 2021 (5 months later) or contacted me by phone or email or something to let me know this. Very convenient that it never came up until I was asking for my money back. On the same day, November 9th, I looked online for bookings out of curiosity and the first available appointment was November 24. I then emailed Sarah back and advised that I was not going to be in town on the date of the first available appointment reminding here that I was leaving on Nov 14th and that I wanted the money either refunded or credited to me and that they were more than welcome to deduct the said "no show" charge. On November 16th (2 days after I left) I received a response saying that the expiry extension to Nov 28th stood and that I should have called the salon to book and they would have fit me in. NOW, firstly, this is a long procedure and you don't just "fit someone in" and secondly, you cannot fly right for approximately 3 days after a HALO treatment.... I responded to the email explaining that I was not in town etc. receiving no response. I am in town again and contacted the business one last time to try to resolve the matter and have been advised that they are not willing to credit me in any way so I have advised that I will now be taking legal action. BUYER BEWARE - research all procedures before letting anyone there touch your face if you are determined to be a customer to them, consult with an accredited MEDICAL skin clinic, READ THE REVIEWS, INCLUDING THE BETTER BUSINESS BUREAU REVIEWS! They are very enlightening. I'll post an update once the legal proceedings are completed. read more

Definitely one of the worst experiences I have had at a salon/ personal care space. Ive never written a negative review before.. but I feel like I should warn others so they do not have the same experience as me. I had my initial consult with Amanda, initially I was very excited to try all of the products Amanda recommended to me. I spent over 600$ ... when I got home before using anything I looked into the ingredients (as nothing was explained to me in detail) .. and I realized there was multiple ingredients in all of the products that were sold to me that are known Carcinogens (like red, blue, and green dye's). As well as known face irritants. This made me very upset because I told Amanda that I have very very sensitive skin and cannot use chemicals or fragrance like that, and I feel like that statement was completely over looked or not taken seriously. When I called to explain that I hadn't opened anything but wouldn't be able to use the products due to the toxic ingredients, I was told they do not do returns what so ever. Even if you have allergies. When I went in for my skin consultation the no-return policy was never mentioned. When I confronted the worker about the known carcinogens and not telling their clients about the risk I was told "But its medical grade"... medical grade with still known toxins. Overall I'm out 600$, and did not have a very positive customer experience. Do you your research into the products before you purchase!!!!!! read more

I went in for a consultation appointment to see Amanda in September of 2021. About 8 months out from my wedding. My skin was dull and I had an enlarged pore I was wanting to fix. After spending $900 on a skincare routine (I was actually charged this $900 fee twice and had to call them to refund one of the charges when I saw my statement - annoying but no big deal) she also explained I should get a minimum of 3 Halo treatments ($1600 each) before the big day. While this is a large amount of money to me, I was open to it if the results would be as good as Amanda said. I took home the skincare and used it for about 6-8 weeks before my skin imploded. I cancelled all three of my follow up appointments right then. (I am a small business owner myself, and if any client of mine cancelled all of their appointments/orders I would immediately reach out to see if everything was okay - never heard anything from them.) There were absolutely no changes to my lifestyle during this time except for switching to this skincare she suggested. Amanda said I would "hate her, then like her, then love her. Despite the burning and redness I experienced, I trusted her. At the 8 week mark my skin was a mess. I was CONSTANTLY breaking out all over my forehead and cheeks, and acne wasn't even an issue I went in to see Amanda for. I continued to buy the expensive skincare from a more local shop to me (I live in Vancouver and did not want to pay for Raw Canvas' shipping fees or drive about an hour each way to pick it up from her when I could get the exact same products from a spot down the street.) Finally at about 10 weeks (my skin was now disgusting - covered in acne and acne scarring) and I reached out in a tearful email to Amanda letting her know what was going on and that I felt totally helpless and now terrified I'd be covered in pimples for my wedding. I felt so stuck. I'd diligently used her products and followed all of her instructions, why was my skin constantly breaking out!? Her response broke my heart. She did reach out via voicemail message and email, however both responses felt very defensive, telling me, "there's nothing in this skin care that could cause breakouts" and that it must be due to "my diet and stress levels" and I likely "need more product" as I hadn't been in to see her to get it. As previously mentioned, no other lifestyle changes were made at this time. I was someone who could eat whatever I liked, be stressed to the 9s and there were no repercussions on my skin. Now, I was breaking out constantly, nothing working to help me with my wedding date looming closer. The only thing stressing me out was my skin. It took two different dermatologists and a new skincare salon to FINALLY fix my skin even somewhat before my wedding. Both dermatologists came to the conclusion that the skincare line Amanda prescribed to me simply destroyed the natural ph levels of my skin. When we tried to reach out to the manufacturer for an ingredient list, they refused to gives us one. I now have incredibly sensitive skin and have to be extremely cautious about makeup products and anything put on my skin when before, I never had to be concerned about this. It's been now 2 months on a new skincare routine that has none of the original products Amanda said to use. The new skincare line is much less harsh then the medical grade $900 worth of product, and works WITH the natural ph levels in your skin, and while pricey, is nowhere near the price of Amanda's products. The bottom line is I trusted her as she is a skin professional, and the impact on me has been negative. My self esteem has taken a huge hit, and the acne scarring I now have is immense. It's taken me a long long time to work up the courage to write this review. I am not someone who leaves poor reviews often, in fact I typically stay quiet if I don't have anything kind to say. I don't like confrontation and that is the reason I didn't follow up with Amanda again after her email and voicemail response, I felt she was defensive in her replies and I wasn't interested in getting into an argument over it. I don't mean for this review to be hurtful to Amanda or her business, I'm truly sharing this as a cautionary tale for brides looking to get their skin in shape for the big day. read more

So this is a Buyer Beware Businsess that is interested in taking your money but not interested in following up with concerns. I had a "consultation" which lasted all of 10 minutes where the conversation was about Amanda's daughter's 21st birthday. During the conversation she decided to do a "trial patch" and when I called later to let her know I had had a bad reaction, I did not get a call back as requested but was directed to send pictures. I documented my concerns but did not send the pictures as I really wanted to talk about my experience and get some feedback. I asked again for a call back and was ignored for the second time. I was very concerned as the "trial patch" left me with one area of skin that looked and felt burned (and took weeks to heal) and another patch of my skin where the sun spots were darkened and much more visible (as opposed to less visible). I asked for my $100 worth of merchandise (as per their advertised policy that the consultation fee could be used to purchase products). I was told "No, the $100 is the cost of the consultation and "trial patch". I did not ask for the "trial patch" and did not want it. After the 10 minute "consultation", I was walked to the front desk where Amanda announced I needed 2 sessions at $500 for 2 full face sessions (I had wanted spot treatments). There was no conversation about my thoughts and all decisions were made without my input. I have lost my $100 and intend to warn others not to pay a consultation fee to this business. Most similiar business do not charge that fee and many family practices are now also running Aesthetics Clinics as a service within the private family practice (with no cost for a consultation and no pressure to purchase pricey creams as part of the consultation process). As it has been weeks with no effort by Amanda to respond to my phone calls, I wonder if I will get a written "response/excuses" to this public sharing of my very negative experience. Buyer BEWARE! read more