This is now the 5th time I have posted this review. I do not know why it keeps being removed, based on Yelp's guidelines. More alarmingly, after the review was posted, my mother and I received a derisive email to our personal accounts from someone claiming to work next to the event space, harassing us for what I wrote in the review as well as for details that weren't even mentioned publicly.
I never write yelp reviews, but I feel it is my duty to relay my experience with Blue Rooster and the Ravenswood Event Company. No one should have to go through what I did, working with this place for my wedding.
Before I go into detail, let me say that Andy Kalish exhibited the most egregious people and communication skills. He was rude and condescending to us and our guests. I've never experienced so much lip service. He has absolutely no business being in the event industry.
On too many occasions, the conduct of Andy and his staff was absolutely inappropriate, unacceptable and made the weeks before, the day of and the day after my wedding full of stress and inconceivable BS.
I do not have the time, energy, or space to mention it all, but here is the big stuff:
1. The food: There is no menu or tastings for the food. Andy said we tell him what we'd like and he'll customize the menu. Not the case. We entered the meeting with a list of food that we wanted to serve-all of it got twisted into something he already makes. Then, when he sent me a copy of the menu we agreed upon (er, that i settled with), it listed items we had agreed not to serve. When I wrote to ask him for a final menu so we could print cards for the buffet, he sent me almost the same menu, with only a few changed items. When asked why the other items weren't changed, he wrote they were changed for the kitchen, "I just didn't change it on your menu". I found that perplexing, but said OK. The night of the event - the menu had not been changed. I don't know if Andy blatantly lied to me or is just that bad at his job. Either way - totally unacceptable.
2. Dessert: Dessert was included in our contract. For the past year, I was under the impression that dessert was paid for and taken care of. A week before the event, when we still had yet to discuss the dessert menu, I emailed Andy to make an appointment to talk about it and this was his response: "For sweets - we don't make too many things. Typically, we will serve fresh berry cups with lemon curd & whipped cream, milkshakes, mini sundaes... we can also set up a donut [sic] hole dipping cart with caramel & chocolate dipping sauces. We can also set up a do-it-yourself s'mores bar. Other than these things - most of our clients bring in their favorites from local bakeries."
Doughnut holes, s'mores and milkshakes for a wedding???? (This was not sock hop-themed). I thought he was joking. Unfortunately, he was not. Luckily, one of my parents' friends is an acclaimed pastry chef and swept in to the rescue - putting his entire pastry staff to work making our desserts a week before the event. But there went hundreds of more dollars. Atrocious.
3. We produced this entire wedding ourselves. We planned the whole thing, and us and our friends set up the entire space. The day of the wedding, while we were setting up the space, the two women were supposed to be helping us make sure everything was working smoothly and receiving deliveries were completely occupied leading tours for "potential clients." I put that in quotes because, on top of being completely unavailable and using our event to sell the space, one of the coordinators knocked on the door of my private room (where I was getting dressed for my wedding!) and said "hey, do you mind if a couple potential clients peek in here?" WHAT?!!!! Not only were they giving tours just hours before our event, she had the audacity to ask if complete strangers could look into my dressing room so they could sell the space! Outrageous. Even my photographer, who witnessed this, could not believe that happened and said that in all the weddings she has been to, she had never seen anything so awful.
4. We had a contract for a flat fee for food, tables, chairs, linens and service for up to 300 people. We had not even that many guests. However, a week before the event, Andy tried to charge us thousands of dollars more than what was agreed upon in the contract, saying he had to order a bunch of extra stuff. At no point during the planning process had anyone informed me that we were going over budget. We went going back and forth a few times, and each time we asked for more details, he was miraculously able to lower it a bit. Finally, we cited the contract directly and he was somehow able to do away with the extra costs. Really.
Out of space here. But I think the point was made. Do not work with this company. read more