Windows had all misted up.used the book a quote option on website they came back to me with a quote…read morewithin the dayreally happy with service,very efficient. Thankyou

If it's freindly , knowledgeable staff that can help you through the process of buying double…read moreglazing you are looking for then don't what ever you do come to Excel.. The sales women is surrounded by by samples and colour charts but has no idea what she is doing and has very little grasp of what is possible or even what day of the week it is. She had to be prompted to turn up for the first consultation , There are other firms locally that are perhaps a little more expensive but you get what you pay for . Don't go for the cheapest you may be very disappointed and if anything goes wrong with the job you will be shunned and ignored. No customer care. No grace. No style. No good. Avoid.....

Used this firm a couple of times for two seperate properties…read more The owner is great to work with when choosing your new windows/doors and she has great ideas if you need something bespoke, which we have had on both occasions and the outcome was great. The fitting team are reliable, friendly and trustworthy. Overall, we would thoroughly recommend this local company and would not hestitate on using them in the future

Unacceptable Customer Service from Stormclad In May 2023, I…read morehad Stormclad install a new front door for my home. While the door installation itself was satisfactory, I have encountered a major issue with the lock that has led to an extremely poor customer service experience. Approximately two months ago, in January 2024, the lock on the newly installed door stopped functioning properly. I promptly contacted Stormclad to report the issue and request service. Despite multiple attempts to reach them via phone and email over the past 10 weeks, the company has failed to respond or acknowledge my requests for assistance. The lack of any response from Stormclad regarding a defective lock on their recently installed product is unacceptable. As a paying customer, I expect a reasonable level of after-sales service and support, which they have failed to provide. While I have had a few relatively minor issues resolved satisfactorily with Stormclad in the past for previous door/window installations, their complete absence of any communication or customer service in this case is extremely disappointing and unprofessional. I am currently escalating this case through other channels, but I wanted to make Stormclad directly aware that this level of indifferent response to a product issue is detrimental to their reputation and will factor into my decision on whether to recommend or utilize their services again in the future. Please respond promptly with a proposed resolution for having the lock repaired or replaced. A 10 week period of complete unresponsiveness is unacceptable for an issue impacting the basic security and functionality of my home's entrance.

Deposit lost Signed…read morea contract for a conservatory in December and paid a £2900 deposit. We were advised no planning permission was required. Following a survey it was discovered planning was needed and we were asked to pay another £500 for planning costs. The planning application came back in March with conditions attached. We didn't like the changes enforced as this wasn't what we agreed to when signing the contract so asked to cancel the contract. We were told we are only entitled to a £565.60 refund as the company have incurred sales, marketing and administration costs. We have lost £2834.40 through no fault of our own. We cannot have the specification we paid for and we cannot get our deposit back either. No materials have been ordered and we paid extra for the planning application. Had we have know this was the risk we were entering into when signing the contract we would never have paid over our deposit.