I tried to set up an extraction with this office given half my molar was broken off. They wanted to…read moreschedule me six weeks out. I told them I could not wait six weeks. I went to my dentist who is 100 yards from their office. They sent a referral and x-rays to the oral surgeon and pushed to get me in within 1.5 weeks. When I arrived I was told they would only see me for a consult. The extraction would be another visit. What was there to consult about? My dentist had sent the X-rays and half my molar above the gum line is missing. I had to have another extraction two months ago (bad luck) I went to Main Line Oral. My dentist sent the X-rays and referral. There was no question about it. They took the tooth out after being numbed up in less than 10 minutes. I would look elsewhere other than Pottstown Oral if you need an extraction.

Dr Roland did an absolutely amazing job on my wisdom teeth. It barely hurt, I didnt need any of the…read moreoxycodone they gave me. I took my ibuprofen and acetaminophen like they said, I slept for 14 hours the day of, and there was barely any swelling after. My gums got a little swollen and my cheeks got a little puffy, but it really wasnt that bad. The staff was all very kind to me, and it was a relatively fast operation.

Dr. Lignelli was smothe as silk, easy to communicate with explaining everything and all in all a…read morenice guy.

Horrible. Had my wisdom teeth taken out here, I ended up getting infected dry sockets. Instead of…read moreseeing me or listening to what I had to say, they just prescribed me more opioids, sight unseen. I had to call the emergency line multiple times because I was crying in pain, had a weird taste in my mouth. They finally took me in and checked me out and I had to get packing done at least 3 separate times. Every time I was seen by a random doctor and not the surgeon that performed my surgery. Felt very un cared for. I should have been seen ASAP for my pain and dry sockets but no one cared. They're way too over booked with patients to care about you. Would not recommend

I felt pressured to receive services that I did not want. I went in as an emergency patient with…read moresevere pain and was told that I would need a root canal and crown. After the initial exam I was told that I needed to have a cleaning since I was there and that my xrays showed deep pockets and bone loss. This was not surprising to me - I 've had this told to me before. Of course, I needed planing and scaling and then they wanted to use an antibiotic that my insurance did not cover. The cost would have been $999.00. I refused. Then it was time to check out and schedule the root canal. As I sat in the financial office, the woman was calculating away and I was told that all of the work needed would be about $4000.00 out of pocket!!! This was for the root canal and crown, which I was expecting, but then she told me that the dentist also said I needed another crown and my bridge replaced! None of this was discussed with me during the exam. I went back a week and a half later for the root canal and was told by the endodontist that the tooth should be pulled because there was a crack that went all the way to the root. So instead of the root canal and cap, I lost a tooth. Will not be returning to this location. They seem to be more concerned with upselling than with the health of their patients.

This whole franchise is a rip office I would never…read morerecommend them to anyone. They never have the right Doctor at the office then they send you to another office. Then that office send you to another office just charging your insurance. Don't advertise like your offices are fully capable of treating people when they are not. Zero out of Ten

Scam. Stay as far away as possible. Insurance or not you'll be overcharged. I have great insurance…read moreand should have paid a flat $25 co-pay. They charged $120.00. When I received my EOB I called and was treated very rudely and with hostility. July and now November and they refuse to submit the proper codes to the insurance and refund my money. I've spoken to my insurance and they have even called Diane at HSD on my behalf and crickets. Unacceptable and criminal!

emergency dental surgery broken molar and jaw infection…read more first time visit, staff and doctors are amazing, patient, professional understanding. i used website at 3 am to make same day appointment and was able to get in at 9:30am . the cannot guarantee oral surgery same day , but because of my condition they made afternoon accommodation. i was honestly in the worst pain i have ever felt and the were able to solve my health and dental issues all in one day . very affordable if you don't have insurance. it's very busy there so understand last minute appointment are accommodated the best they can . thank you to the doctor and staff once again!

the lounge area?? waited for someone to discuss the charges…read morewhile the staff is laughing and carrying on about patients.

Fantastic, friendly and knowledgeable staff. My twins had all 4 wisdom teeth pulled and they didn't…read moreeven have the time to get nervous. Highly recommend!

Pottstown Oral & Maxillofacial Surgery Associates, Inc. SHOULD OWN ITS GREED!…read moreOn Tuesday after a few months with a mild toothache I went to see my dentist. He took x rays and told me that the tooth required immediate extraction because of infection rapidly approaching the nerve. He instructed me to find an oral surgeon before the end of the week. New to the area, I called my insurance carrier to help me find a local oral surgeon who could extract my tooth without delay. My insurance identified Paul G Smith (a doctor within Plan) at Pottstown Oral & Maxillofacial Surgery Associates, Inc. in Pottstown PA (1 hour drive from where I lived). I called Pottstown Oral & Maxillofacial Surgery Associates, Inc. and explained the urgency of my condition. I was given an appointment for tooth extraction 1.30 pm on Friday. I was relieved. I offered to email recent X-rays. The receptionist declined. I thought this odd but did not question further. Friday morning after a painful and restless night I called to confirm arrangements. I wanted to make sure there were no loose ends given the urgency of the extraction and also the long travel distance (1 hour each way). This time a different receptionist answered. The woman explained there would be no extraction because my insurance required a prior authorization. This "new information" was never disclosed to me when I made the appointment or when I called my insurance even though I made clear in both conversations the urgency of my condition. The receptionist explained that I would require new x rays and a letter written by the doctor to be sent to my insurance in order to be granted the authorization required. I asked her how long this would take and she continued that it would take 7 to 10 days for me to get extraction. When in a panic I told her that I could not possibly wait that long with the pain I was experiencing and asked what I could do she said that I could keep the appointment and proceed with extraction if I agreed to pay "out of pocket". She would not provide an exact price, specifying only that the procedure would not be less than $775. I was shocked and demoralized. I could not possibly afford to pay "out of pocket". At the same time delay was jeopardizing my health as the infection spread. I ended the conversation indicating I would call my insurance to see if there was a way to speed up the process given the pain and--more importantly--health implications. I called my insurance somewhat upset. I asked why (given the seriousness of my condition) the approval process was not made transparent to me. Insurance stated that there was no Pre-approval requirement for doctors within Plan. The receptionist at Pottstown Oral & Maxillofacial Surgery Associates, Inc. had scapegoated the insurance carrier as a cover up. Insurance was not pleased and suggested I call back Pottstown Oral & Maxillofacial Surgery Associates, Inc. office to let them know that if the office was unclear about the insurance process then the insurance carrier would be happy to explain. Relieved by what I just learned I called back and the same receptionist I had talked to earlier answered the phone. I explained with excitement that no Pre-authorization was required with my Plan. As such Paul G. Smith at Pottstown Oral & Maxillofacial Surgery Associates, Inc. could perform the extraction immediately. I was put on hold. The receptionist returned to the line a minute later. She explained she had moved away from the reception area -I guess so other patients would not hear- she recited the following: "It is the practice's policy to first have an appointment with a patient before scheduling a procedure". Presumably Paul G. Smith at Pottstown Oral & Maxillofacial Surgery Associates, Inc. could take X-rays and proceed immediately based upon findings. For purely profit motives, however, it decided to create two independent insurance billing events. In short, generating more money while putting a patient's health at risk. Is this in keeping with the Hippocratic Oath? All this notwithstanding Pottstown Oral & Maxillofacial Surgery Associates, Inc. knowingly booked an appointment on a false premise that I would have my tooth extracted at my initial appointment. More disturbingly when confronted with this deceit, attempted to cover up its misrepresentation by shifting blame to my insurance carrier. Pottstown Oral & Maxillofacial Surgery Associates, Inc. actions were immoral, unethical and unconscionable. I cancelled my appointment and vowed to share my experience. Before you consider Pottstown Oral & Maxillofacial Surgery Associates, Inc. understand its primary motive is PROFIT. DECEIT, MISREPRESENTATION and LYING are its tactics. Think about it. Unbeknownst to me it would knowingly have me drive for more than 2 hours only to have me wait another week in pain all the while putting my health at risk solely for profit. UNCONSCIONABLE.

Without a doubt, the best dental experience in the area. Dr. Patel and her staff always go above…read moreand beyond to make my office visits the best. Dr. Patel' husband is such a nice man and is always congenial upon my arrival. From my hygiene/ teeth cleaning appointments to some serious tooth care and repair - I am always impressed with my experience and outcome. A+ professional staff and expert dental care . Thank you! Dave S.

I haven't been to a dentist since the pandemic started. I also moved to the area during the…read morepandemic so this was my first visit to this office. As soon as I walked in, I noticed the cleanliness of the waiting room. The receptionist greeted me and had me fill out new patient forms. Shortly after, I was taken to the back by one of their hygienist who was very friendly. She explained procedures and after I had an extensive exam and photos. Before, ending the exam the Doctor came in to speak with me, she was also very friendly. A few days later I went back for a cleaning. I am so bad with names but the girl that cleaned my teeth was really nice. I felt very comfortable with her and she did a great cleaning job. This was definitely one of my better experiences at a dental office! I highly recommend this dental office.