I do not enjoy writing negative reviews. That being said, what I dislike even more is a negative dining experience.
This was unexpectedly the worst dining experience my husband and I have ever had, anywhere in the world. Therefore, I am taking the time to write this very detailed review. I don't envision this will necessarily deter people from going here, so I wish you a much more enjoyable experience. But here's how it went for us...
From the beginning...
PRE-MEAL:
The restaurant was packed, which was a great sign. Lots of reservations, and we lucked out with one of the last open tables. Our luck stopped there.
After asking if it was okay to sit at the table, which meant the staff knew we were there, we waited 15 minutes for any staff to acknowledge us, despite attempting to get their attention. When one of the servers finally came over to us, she asked if we wanted to eat or drink something. Huh?! We did, and she asked what, yet we didn't have menus. She gave us menus and took our drink order. A few minutes later, another server came over and asked if we wanted to eat something. We said yes and that we were still deciding, because we had just received the menus. He was obviously perturbed that we were taking so long because he made a face and walked away. Server #3 came to deliver our drinks and asked for our food order. Good thing we decided quickly, otherwise there may have been a #4.
MEAL:
Not five minutes later our two main courses arrived. We were astounded at how quickly the food arrived...how was it even possible?! My husband had roasted goose with bread dumplings and red cabbage. This being prepared so quickly is understandable, and it was a pleasant dish. I had tagliatelle with a coconut milk sauce and chicken breast. Now, I'm not sure how a dish like this could possibly be prepared and served within five minutes, as pasta in general takes longer to cook than that. Aside from that curiosity, the presentation was pretty unappetizing....a lump of pasta in a bowl. Moving onto flavor...it had none. Like, NONE. I added salt and pepper and it couldn't compensate. Then there was the chicken, which was cut into toddler size bites. Considering all of these unpleasant characteristics, I had no desire to eat it.
POST-MEAL:
Once my husband finished the goose, the waitress asked if everything was okay, and I told her, honestly and pleasantly, that I was displeased with the tagliatelle. She apologized and removed our dishes and we asked for our bill. We waited...and waited...and waited...for 15 minutes. The SAME waitress came back and, once again, asked if everything was okay, no bill in hand. WHAT?!?! I'm sure the look on my face matched my disbelief. So, we told her that we were still waiting on our bill, and she just asked if we were paying by card or cash. There was no apology or any indication that she realized she had kept us waiting. We paid and got the hell out of there.
MISCELLANEOUS:
The waitress was standing next to us clearing the dirty dishes from the table next to us. As she removed each plate, she scraped the food from one plate to the next in order to stack them. I have NEVER, EVER experienced that. I wouldn't even do that in the comfort of my own dining room.
CONCLUSION:
Hopefully, at some point, they will establish server sections so customers are not asked the same thing three times and things are less chaotic.
Next, I imagine if more time was put into preparing the food, it would taste better.
Finally, it was just a really, really bad experience from start to finish, so I don't quite understand how it's such a popular restaurant. Maybe, and hopefully, ours was an anomaly.
Happy dining, wherever that may be! read more