Used them through my AAA membership and they arrived quickly and were able to help me out with my…read moreproblem.

Used AAA when broken down on the side of route 2. The tow truck had a great response time, the…read moredriver called to let us know he was on his way and check to make sure he had the correct location.

We needed to have our car towed. The first place we chose scammed us. Koch's was fast, fairly…read morepriced and professional. They really helped us when we were in dire need. Definitely recommend.

I lost my car in a flash flood and Koch towing got it out once the water receded . They towed to…read morethere lot. The a couple of days later I stop by to salvage what was left. The staff was nice courteous. They offered paper towels to me when I need to clean off the dirt that got on me while digging through my car.

I have called upon AAA over the years for various emergency and other needs. Yesterday, Sean (I…read morethink that's his name) came to the rescue to tow my old 1984 truck to a specific dealer who works on these types of vehicles. I was nervous because I needed a driver who would take good care on a flat bed tow. This driver was beyond excellent in all ways! He allowed me (a 65-year-old woman) to help get the vehicle onto the flat bed with no hesitation about my abilities. He was friendly and highly skilled. I can't say enough about him, and now I am curious about Sirum's services. THANK YOU!!!

This is a shop that does not stand behind its work or its warranty, attempts to sell you work you…read moredon't need as a solution, and then refuses to take responsibility even when the evidence is clear enough that the Northwestern District Attorney's Office took the case. My catalytic converter was replaced at Leon in Feb 2025 at 160,318 miles. It started to leak in April 2026 at 172,001 miles. It was still under warranty. Shippee Auto flagged the leak and said I should go back to Leon to have it replaced. Leon checked the leak on 5/15/26, confirmed it was coming from the other catalytic converter (the much less expensive one), and wrote me an estimate for work I did not need. I went back to Shippee's for something else, and they confirmed for a second time that the leak is coming from the catalytic converter Leon replaced. Anita Wilson, Consumer Protection Coordinator at the Northwestern District Attorney's Office, agreed to take the case. Ben, the owner of Leon L Sirum Co Inc, spoke to Anita on August 12th. He said he would work with me on the warranty, but I would have to find a way to get the part to him. The problem is I live 5 hours away now, and I already made the trip for him to tell me the leak wasn't in the part he replaced. Ben said the reason I have to transport the part is the negative reviews I posted about his business. He stated to Ms. Wilson that he personally looked at my vehicle and that he did not do anything wrong. If he did not do anything wrong, why would he be willing to work with me on the warranty of a part he claims he did not replace? Instead of doing the right thing, he tried to leverage the removal of my negative review to get me to transport the part to his shop. I agreed to remove the review after the issue was settled, and not before. That was not good enough for Ben. Instead, he wanted me to transport the part myself or remove the negative reviews without any guarantees that the warranty would cover the cost of the work.

Ron is knowledgeable, kind, competent and exactly the kind of person I want working on my car. Not…read moreonly did he quickly fix my issue, but then offered a bunch of useful info about the area (I just moved to Gill). His prices are more than reasonable. I'll be going to him to change out my snow tires and for all the things my car needs. Highly recommend him!

Ron is amazing. Always goes out of his way to help. He even texted me over the weekend to update me…read moreabout repairs and picked my car up from my house for me because I was working. Incredibly knowledgeable and prices are very reasonable.

I've gone here for years to get my annual vehicle inspection. In some cases I've had a minor issue…read morethat needed to be taken care of and they allowed me to do that and come back rather than get an R sticker. I go out of my way to use them every year.

I brought my car in for a new starter. 27th Things went well and I was even picked up at home by…read moreBenny Rubin, the owner, once my car was done. I took off for vacation and didn't drive my car for a few weeks. Upon my return, my car was having issues starting up. I called the shop on March 30th @ 09:47 and spoke with Katie Williams. She told me to come in in the afternoon after 1:00pm because the mechanics took a long lunch between 11:30-0100. At 02:30 I arrived with my son. Katie immediately starts speaking rudely demanding to know why I was coming in at 2:30 and why I didn't come in that morning. I reminded her that she told me to come in at that time and I was following her directions. Katie then tells Greg to go look at my vehicle. He orders me to pop my hood, checks the cable connections to my battery and tells me everything looks fine. (This is his expert advise?) I tell him that a few weeks ago I had the starter replaced by them and that my car only starts sporadically. He says to me that I need a brand new starter and he doesn't believe me and I must pay for a new one. I inform him that the owner will remember me since he gave me a ride the last time I was there and I will wait for his return. Greg demands to see the receipt from that visit. I ask if the office keeps records of the work they have done in file. He doesn't respond and walks away. I park my car and wait for a minute then decide to drive home to look for the receipt. At home I call Katie and ask if they keep records and if she can make me a copy for me. it. While I have her in the phone I tell her what happened with Greg Williams outside. Unbeknownst to me, Greg and Katie Williams are married. I also try and pin her down and make her tell the truth about when she told me to come in. Of course, honesty is not her strong suit. I return to the garage to get a copy of my receipt and to speak with Mr. Rubin about them fixing their mistake. When I walk into the office there are three other people in there along with Katie. When Katie reaches to hand me the receipt, Greg Williams comes storming into the office, raging and yells "GET YOUR FUCKING CAR OUT OF THE FUCKING WAY RIGHT FUCKING NOW YOU FUCKING BITCH. RIGHT FUCKING NOW OR I WILL FUCKING TOW YOUR FUCKING CAR YOU FUCKING BITCH!" Floored, the three other men quickly walk out of the office as I say to him, "don't talk to me like that". He responds by showing even more class and cussing all over again. He then runs out of the office and steals my car. I asked Katie for his name and she refuses to give it to me. At this point I still did not know they were married. I leave the office thinking I was going to sit in the safety of my car until the owner returned. However, I cannot find it. Greg returns, and then starts assaulting me. Katie comes out of the office and says she is calling the police. I am grateful because I know that Greg will be arrested. However, she was lying (again) and never called them. Greg continued to verbally assault me, flexing his muscles to physically intimidate me, spit in my face, breathing his horrible breath on me and pushing his face and disgusting body against me telling me he was going to eff me up. During his rage Greg stated that I should have a man beat me like he does his wife. During this time the owner walked in and had to get Greg away from me. Benny Rubin, the owner, had to physically step in front of Greg and push him away from me in order to protect me. (I later found out that Greg lives in Benny's house and Greg's parents abandoned him. I can see why). Anyone that would allow an employee to work for them that behaves like this is not a business that I would encourage anyone to patronize. Classless, despicable, dishonest, rude, abusive and unsafe are some of the words I would use to describe this business. When I finally got my car back the next day, I found this: -They had punctured a hole in my gas tank -Poured gasoline on the inside of my car -Piled trash in my car -Disassembled my brake lights so drivers behind me wouldn't be aware of when I stop. (Hoping Me and my children would get in a fatal accident perhaps?) -Punctured holes in my evap lines. -Stole valuables from the trunk of my car. (Obviously helping themselves to whatever they wanted while disassembling the brake lights) -Broke both levers to the trunk and gas tanks. -Stole Auto Registration and Plate (tag) Registrations. This shop goes far beyond being unprofessional, they are illegal and dangerous, putting safety & lives at stake. ***The above mentioned is not an inclusive list and further details have been left out pending litigation.**

I cannot recommend Town Line Auto Repair enough! Joe and his team commit to an incredibly high…read morestandard in the work they do on your vehicle, timeliness of completion, and best value for the work. They are honest and knowledgeable; you will not be disappointed in going to Town Line.

I've been coming here with my vehicles mechanic work for some time and they are very knowledgeable…read moreand trustworthy people they do a great job. They are also very reasonable with their prices as well and the work is top notch. I will continue to come here for my vehicles needs and recommend them to anyone looking for a great reliable mechanic for their vehicles.

I also didn't have the best experience there. Some of the staff were rude, did not go out of their…read moreway. Just couldn't have cared less about people.

I didnt have the best experience there. Some of the staff were rude, did not go out of thir way…read moreto help, just could care less about people skills.