Had a great experience with Frames Unlimited, who framed a piece of custom artwork. Their staff was…read morevery knowledgeable and helped me come up with a plan that would work well for my needs. They even helped me find some alternatives that got me closer to my budget. Custom framing is expensive, but we price compared with a couple of nearby options and Frames Unlimited's price was competitive and they provided great service. Recommend!

Frames Unlimited is a wonderful framing shop. They are very professional and helpful. They did…read morean outstanding job every time. I would recommend them to anyone!

We just picked up another piece Kevin framed. We have had many things framed but this one was very…read morespecial and Kevin nailed it!!!! Long time customer for a reason.

I recently bought a coffee table here. When I first walked in I expected it to be another…read moreoverpriced store, but I was so amazed at their low prices. The table, along with many other products in the store, was made from reclaimed wood and metal pieces. The top was 2" thick mahogany and I still paid less than $350 for it. They are constantly changing things up in shop. One of my favorite places in downtown.

Best price ever!! Love that you make an appointment and its one on one with no distractions. Will…read moredefinitely go back!

From the owner: Custom Picture Framingread more

Couldn't be happier with the 2 framing jobs I received! From start to finish, Phillip was…read moreprofessional, friendly, and clearly passionate about their craft. He took the time to understand exactly what I wanted, offered expert advice on materials and layout, sent me several photo options, and delivered a finished product that exceeded my expectations. The frames are beautiful, and you can see how high quality they are in person. Attention to detail was also top-notch! Everything was aligned and secured. I got a scarf framed, which can be hard to align well without damaging. The turnaround time was very quick, and the pricing was way more than fair for the quality provided. Highly recommended!

Phillip did an excellent job on this picture. His expertise…read moresuggested the frame and matting, which was different than mine and it looks fantastic! Price was well worth and it was completed quickly. The matting and custom frame pulls out the focal point of the picture and draws the eye to the picture. BEAUTIFUL!

Hobby lobby is a go to for me when it's time for crafts and the holidays. Can't beat their deals!…read moreLike most Hobby Lobby's you have to hit them at the right time when they have all their holiday stuff, but for the most part they have everything perfectly stocked. Very helpful staff!

We had an incredible experience here. We came in a little bit late but Mary Lou in the custom…read moreframing section was incredibly kind, efficient and helpful. Macey and Elizabeth were also super kind and delightful. Overall, appreciate this great team and organized store!

One of the most chaotic and jam-packed stores I've been in, which made it difficult to navigate…read more The layout felt disorganized, and the staff was not particularly friendly.

Imagine ordering a single item online because you think it will be an easier experience to have it…read morebrought curbside rather than entering the store. And imagine you discover that this was an utterly disastrous choice that threw off your entire hectic schedule. Unfortunately, we didn't realize that this Michaels isn't like others and is severely understaffed, but we learned that the hard way. Let me be clear that it isn't the employees who make this a lesser Michaels. It's the management and the inefficiency of their system here. After following the online check-in protocol and parking outside in an allocated spot, we waited for 20 minutes our singular item to arrive at the car. It never did. We entered the store only to find a long line. One unfortunate cashier worked mightily to handle the madness when at least two should have been present. But they struggled to keep up with the issues arising. This is the reality of some stores in a post-COVID era who have turned to self-scanners and fewer employees. But it was reaffirmed on this early evening that you simply cannot replace human problem solving. The line grew. The desperate cashier recommended using the self-scanning checkout options to diminish the line. Only one person obliged and none of the others budged. But they had good reasons, mostly. One customer in line needed to make a return which requires human interaction. Another customer had just one question about framing as it appeared that not a single other employee inhabited this enormous store, with nobody stationed in the popular framing department. Elderly customers in line were technologically afraid of the self-scanners. And I just needed to pick up that ONE ITEM! When it was finally my turn, the employee had to leave the growing line and walk to a shelving section of online orders. Shouldn't there be an employee who handles just that? And they found my name but no product. That caused another 10-minute delay. They eventually just pulled another one off the shelf. But a quick errand on the way to an important appointment that should have taken about five minutes in theory became a 40-minute fiasco. And none of it was the fault of the solo employee trying to run the operation. Shame on the manager(s) for putting them in that position. I've now discovered why this is the lowest rated Michaels in Middle Tennessee!

Great work, great service. They went above and beyond to gallery wrap a canvas of mine, at a…read morefantastic price!

I bought a Groupon for this shop because I had something I needed to get framed (shocking, I know)…read more My husband decided that he wanted to choose the frame so we drove out to this store on a Saturday and arrived around 3:30. They were closed. Their website and door say that they are open until 4:00. This was pretty annoying because this store wasn't exactly close to my home and we could only go on the weekend thanks to my husband's desire for creative input. We decided to go to Michael's. Fast forwarded a few months later and I have something else I need to get framed. I figure I've got this Groupon, I'll try the Frame & Art Gallery again. Once the clerk realized that I had a Groupon, he assumed that I was cheap and kept steering me towards less expensive options. He didn't get the message after I repeatedly told him that I didn't care how much I spent because the piece was important to me. He brought out lot of options out but kept coming back to the basic black frame and pushing that one on me. Finally, I agreed to the black and He told me it would be done in a week max. Three weeks later (I should have called at the end of the first week but I forgot), I call to see if my picture is ready, it is and I tell them I will be over during my lunch. I drive over on my lunch and THEY ARE CLOSED. I had to sit and wait in the parking lot for 15 minutes for the employee to get back, I know tragedy of the century. I really don't like the frame that my picture is now encased in. I realize that is entirely my fault but I felt like the sales guy kept bringing me back to this choice. A choice that really doesn't improve the artwork, which I feel like is their job. When I got it home, I noticed that the frame didn't match up with the edge of the artwork. Some good pounding got the artwork to shift and match up with the edge of the frame but that means that the artwork is moveable behind the glass! I really hope that I just had some seriously bad luck with this store but I will not be back.

I made the mistake of leading with "I have a groupon..."…read more The price quoted to me was at least double what it should have been. I am familiar with custom framing, so I know it can be expensive, but that price was ridiculous! I really felt like i was being exploited in order for them to recoup the discount offered by the groupon. Needless to say, I will be framing elsewhere. So, I'm out $40. Lesson learned.