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    I've Been Framed

    5.0 (1 review)
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    10 years ago

    Best price ever!! Love that you make an appointment and its one on one with no distractions. Will definitely go back!

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    People searched for Framing 146 times last month within 15 miles of this business.

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    Michaels

    Michaels

    (18 reviews)

    $$

    One of the most chaotic and jam-packed stores I've been in, which made it difficult to navigate…read more The layout felt disorganized, and the staff was not particularly friendly.

    Imagine ordering a single item online because you think it will be an easier experience to have it…read morebrought curbside rather than entering the store. And imagine you discover that this was an utterly disastrous choice that threw off your entire hectic schedule. Unfortunately, we didn't realize that this Michaels isn't like others and is severely understaffed, but we learned that the hard way. Let me be clear that it isn't the employees who make this a lesser Michaels. It's the management and the inefficiency of their system here. After following the online check-in protocol and parking outside in an allocated spot, we waited for 20 minutes our singular item to arrive at the car. It never did. We entered the store only to find a long line. One unfortunate cashier worked mightily to handle the madness when at least two should have been present. But they struggled to keep up with the issues arising. This is the reality of some stores in a post-COVID era who have turned to self-scanners and fewer employees. But it was reaffirmed on this early evening that you simply cannot replace human problem solving. The line grew. The desperate cashier recommended using the self-scanning checkout options to diminish the line. Only one person obliged and none of the others budged. But they had good reasons, mostly. One customer in line needed to make a return which requires human interaction. Another customer had just one question about framing as it appeared that not a single other employee inhabited this enormous store, with nobody stationed in the popular framing department. Elderly customers in line were technologically afraid of the self-scanners. And I just needed to pick up that ONE ITEM! When it was finally my turn, the employee had to leave the growing line and walk to a shelving section of online orders. Shouldn't there be an employee who handles just that? And they found my name but no product. That caused another 10-minute delay. They eventually just pulled another one off the shelf. But a quick errand on the way to an important appointment that should have taken about five minutes in theory became a 40-minute fiasco. And none of it was the fault of the solo employee trying to run the operation. Shame on the manager(s) for putting them in that position. I've now discovered why this is the lowest rated Michaels in Middle Tennessee!

    Frame & Art Gallery

    Frame & Art Gallery

    (3 reviews)

    $$

    I bought a Groupon for this shop because I had something I needed to get framed (shocking, I know)…read more My husband decided that he wanted to choose the frame so we drove out to this store on a Saturday and arrived around 3:30. They were closed. Their website and door say that they are open until 4:00. This was pretty annoying because this store wasn't exactly close to my home and we could only go on the weekend thanks to my husband's desire for creative input. We decided to go to Michael's. Fast forwarded a few months later and I have something else I need to get framed. I figure I've got this Groupon, I'll try the Frame & Art Gallery again. Once the clerk realized that I had a Groupon, he assumed that I was cheap and kept steering me towards less expensive options. He didn't get the message after I repeatedly told him that I didn't care how much I spent because the piece was important to me. He brought out lot of options out but kept coming back to the basic black frame and pushing that one on me. Finally, I agreed to the black and He told me it would be done in a week max. Three weeks later (I should have called at the end of the first week but I forgot), I call to see if my picture is ready, it is and I tell them I will be over during my lunch. I drive over on my lunch and THEY ARE CLOSED. I had to sit and wait in the parking lot for 15 minutes for the employee to get back, I know tragedy of the century. I really don't like the frame that my picture is now encased in. I realize that is entirely my fault but I felt like the sales guy kept bringing me back to this choice. A choice that really doesn't improve the artwork, which I feel like is their job. When I got it home, I noticed that the frame didn't match up with the edge of the artwork. Some good pounding got the artwork to shift and match up with the edge of the frame but that means that the artwork is moveable behind the glass! I really hope that I just had some seriously bad luck with this store but I will not be back.

    I made the mistake of leading with "I have a groupon..."…read more The price quoted to me was at least double what it should have been. I am familiar with custom framing, so I know it can be expensive, but that price was ridiculous! I really felt like i was being exploited in order for them to recoup the discount offered by the groupon. Needless to say, I will be framing elsewhere. So, I'm out $40. Lesson learned.

    I've Been Framed - framing - Updated May 2026

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