Absolute lack of accountability. I have given this business my loyalty for years, despite…read moreoccasionally noticing chipped paint that I couldn't definitively blame on them. That changed when I brought my new Mustang in and it was returned to me with 13 paint chips lined up down the side.
The manager instantly denied responsibility. I forced him to step outside and look at the vehicles currently exiting the tunnel, and we caught the exact same chipping happening to other customers' cars in real time. He promised the owner would call me directly. No surprise--no call ever came. They are actively damaging cars, denying it to your face, and refusing to follow up. Disgraceful way to treat a long-term customer.