Went in for a routine oil change that I had set up a walk in "appointment" I had set up through a…read morethird party discount service. The first tech handed me off after explained what I was in for. Then the second and third tech seemed very confused, and basically said they could not process my service. I ended up leaving without the oil change, because it was going to be $160 out of pocket when my "appointment" said I would only be charged $70.

Permanent Damage Caused by Incompetence…read more Valvoline drained our transmission fluid instead of the oil, doubled the oil in the engine, and caused significant damage. Local management failed to follow through, and now we're stuck with the bill. Take your car somewhere else. Seriously. Just take a look at the other negative reviews. You'll see this isn't the first or last time that they have caused damage to someone's car and then the area manager avoided the customer. I don't blame the manager, any explanation they provide is total BS. Full Story: On July 26, 2024, my wife took our Audi Q7 to Valvoline Instant Oil Change before a trip. We usually go to another shop but decided on Valvoline because of timing. We've been vigilant with maintenance since we had the engine replaced last year due to an internal failure. The oil change was quick, but within minutes of leaving, the car stalled. The dashboard lit up like a Christmas tree. I arrived, and after a quick look, it became clear--they drained the transmission fluid instead of the oil, leaving zero transmission fluid and double the recommended oil in the engine. Valvoline admitted their mistake and asked to keep the vehicle overnight to "correct" it. We had no choice but to leave it. When we picked it up, they promised to file a claim and cover the costs, but we heard nothing the next week. When I reached out, I learned that local management never submitted the claim, essentially trying to sweep it under the rug. Thankfully, I had taken a picture of their handwritten claim form. After I sent it to customer care, they admitted the failure, issued a case number, and gave us a portal for future expenses. We noticed that the vehicle was a driving rougher than before and was jerky when it shifted, but towards the end of September the jerking because much more prominent, so we took it to our regular shop, where they replaced the fluids again but warned us that internal damage could exist. We informed Valvoline and were reimbursed for this service. In the late November, less than 3,000 miles later, the low oil light came on. No external leaks were found. The shop replaced the oil and told us to keep an eye on it. In March, the low oil light came on again, 2,000 miles since our last oil changed. The shop explained that the double oil exposure had likely damaged the engine, causing it to consume oil rapidly. Their advice? Replace the engine (a $25,000 fix) or get rid of the vehicle--both unacceptable options since Valvoline caused this damage. Lets be logical here, If we were trying to get over on Valvoline we would have claimed the engine was damaged much sooner. We submitted another claim in March, but after a month with no response, I followed up. They claimed the matter was under review, but three more weeks passed with silence. When I pressed again, I received this response: "Thank you for contacting Valvoline Customer Care. After reviewing the ticket notes it states that management denied the claim and closed it out. They stated that the Area Manager had communicated this to you. We would be happy to have our management team contact you and go over the details of the denial. We apologize this was not communicated to you in a more clear manner. Please let us know if we can be of further assistance. " Except no one ever contacted us. They lied. They damaged our vehicle and then lied to avoid accountability. I responded to their email and made them aware that I had not heard from anyone, and as of today. I still haven't. So now we're stuck with a damaged vehicle and no resolution. What should have been a quick oil change turned into a nightmare for my wife and our four kids, who depend on this vehicle for school, activities, and daily life. And Valvoline is trying to walk away without taking responsibility. We are exploring next steps for getting this remedied, but sadly appears it won't be with us working directly with Valvoline to resolve. If you value your vehicle and your peace of mind, take your car somewhere else.

Quality Service, knowledgeable technicians, convenient location…read more Friendly folks... JMK

This is my second visit to Tire Depot. The staff is kind and courteous. The waiting area and auto…read morebays are clean and tidy. You can tell the staff cares about providing quality service. The prices are reasonable too. I visited a competitor about a year ago and their ladies day discount was almost the same as Tire Depot's regular price. I think I have found my go to place for oil changes.

It was a quick trip to the Depot as it always has been. SVC tech. took me to my car while still on…read morethe rack. He showed me each tire & explained if I had my tires rotated, free since I bought the set of 4 tires, it could effect the balance & more he complimented me on taking care of the tires & to keep up the good work!

Went in for an oil change on my truck. They had quick and friendly service. No complaints…read morewhatsoever.

Got a free tire patch and had to drove home and had this when I made it home. New studs wheel and…read moretire. 800 dollars later back on the road. Don't go to this place

I stopped in one afternoon with a problem with my AC. I could not leave the car at the moment, so…read moreI made an appointment for the next morning. My car was in and out in less than an hour and it cost exactly what he told me it would cost. It was a great experience and I would gladly use them again.

I ended up here on Labor Day with a non driveable flat tire. I assumed they were open but they were…read morenot. The owner was inside doing paperwork and came out by chance , his son who was a former employee I assume but today was visiting so kindly changed the tire and even checked the tire pressure before I left. He refused any form of payment. Not enough kind words to share to express my gratitude

the worst experience I've ever had. I have been here for over 3 hours just to get 4 tires which I…read morehad an appointment for. the service is so slow and customer service sucks. if I could leave a zero star review I would. DO NOT COME HERE!!

My car died while I was driving on 10 on a road trip to Atlanta, and I managed to coast into the…read moreparking lot of the Home Depot. I walked over to the store for help, and one of the mechanics walked back over with me to take a look. Turns out it wasn't my battery that was dead, like I thought, but a belt had broken. He pulled out his flashlight and showed me everything that was wrong. While we waited for a tow truck, because my car wouldn't even start up, the staff was trying to figure out if any of them had a vehicle that could tow us over instead of us having to spend money on a tow of all of 50 yards. I told them that we were on a road trip, they pushed some non-emergency repairs back to make sure we could get on the road as fast as possible. They kept me informed every step of the way, even having me could out on the garage floor to see what work the mechanic was doing. Every single person was lovely. Not that I want to break down in Brandon again, if I do, they'll be my first call.

Outstanding Car Wash & Customer Service!…read more I had an amazing experience at this car wash! From the moment I pulled in, the team was friendly, professional, and clearly takes pride in their work. My car came out spotless--inside and out--and looked showroom ready. A special shout-out to DJ, who went above and beyond to make sure everything was perfect. His attention to detail, positive attitude, and commitment to great customer service really stood out. It's rare to see that kind of genuine care these days, and it makes all the difference. If you're looking for a place that not only makes your car shine but also treats you like a valued customer, this is it. Highly recommend and I'll be Back!!!

From the owner: KDS Xpress is a Flex Wash, we do the cleaning for you! Oil change, Tire Services, Brakes & Rotors…read more Self Serve Wash, Flex Wash, Steam Cleaning. Check us out on Facebook for more info and prices! 2489 Lakeland Drive. Flowood, MS 39042

The manager at this establishment is very nice and knowledgeable. Always takes care of my car needs…read morein a timely manner.

The Car Care Clinic in Madison (Hwy 51) truly exceeded all of my expectations. Not only was it a…read morelate Friday afternoon, but in the midst of some damp, gloomy weather and a PANDEMIC, these guys were there ready to roll. With smiles on their faces, listening ears, and beneficial feedback- my car was fixed up in no time. Literally! If you're grateful for quality service with a personable touch, look no further- Thanksgiving is still a ways away! Thank you, Car Care Clinic Madison!

Oil change, tires rotate and balance. Fast, worked me in…read more Friendly, professional. Go there all the time as they ALWAYS treat you right. They definitely go the extra mile to assure your car and you are taken care of. Never have they done a pressure sales on me. Just gives great advice and options. Give them a try!!!!

it was easy to get an appointment at a time that was convenient for me and they were very friendly…read more I had to have 3 tire pressure sensors. They let me know upfront the expected cost, and it was right on the dot! Thanks for great customer service!