Window motor failed and while it could not be repaired today because parts need to be ordered, they…read moreset us up so we could continue on our trip without delay and helped us order the part at our destination. And then refused payment since they didn't complete the repairs!

So honest and the nicest people , I have met in years in any service industry .. Traveling thru…read moreRapid City on the freeway got a huge Rock Chip in my windshield .. wasn't sure if my car was even safe to keep driving .. I looked them up and drive over .. they took my car right in and fixed it for no charge in 15 minutes.. I had to insist to give them a tip for their service and time Thank you .. in this economy I couldn't believe it ..

We called Nick about a small crack low on our windshield and made an appointment asap. Nick…read moreexplained what he could do, did not "oversell" the process and fit us right in. We also had the Solarflex window tinitng applied to both the driver and passenger side windows. The service was great, the price was reasonable and the explanations thorough. We would highly recommend their service!

We were on vacation and called. As soon as we arrived, Nick quickly repaired our chipped…read morewindshield. Very nice job. Don't bother shopping around.

Today we had clear site out from Rapid City South Dakota to our RV site here at the Palmer Gulch…read moreKOA located in Hill city, South Dakota. we had a crack in our windshield! Their service was very excellent! Would highly recommend.

From the owner: We perform rock chip and long crack repairs. We specialize in long crack repair up to 24 inches…read more What makes us unique is our commitment to quality, honesty, and helping you save money by repairing instead of replacing your windshield. You’ll get dependable, high-quality work with personal service—no upsells, just honest repairs to keep you safe on the road. From Chips to Long Cracks, We’ve Got You Covered!

It might take a couple of days to get an appointment at this place, but it's worth it. He has great…read moreworkmanship and reasonable pricing. He uses quality materials and processes, for an exact fit to the vehicle. He stands behind his work.

Don't use this shop. Set up a time to have tint done and when I got there the didn't have me on the…read moreschedule. New owner thought it was no big deal and wanted to reschedule. He wasn't concerned I had already switched my schedule to make this appointment. Very unprofessional

I am happy with the work done, they were responsive to last minute changes and were done ahead of…read moreschedule. Thank you so much.

The worst experience I've ever had with a body shop. We hit a deer while in South Dakota, on Nov…read more 2nd and since I'm from Iowa I relied on my insurance company to find a place to fix my van. They called on December 1st telling my it was out of paint and should be done on the Friday 2nd or Monday the 5th at the latest. I had someone drive me 10 hours to pick it up and was advised it wasn't done but should be the 6th. The morning of the 6th they called, and it still wasn't done, they were waiting for a couple parts, but the van was drivable. I could take the van and they would mail the parts to me. It's a part for the hood latch and the front Chrysler emblem. The check engine light is on, according to them because the parts are not on the van. The remote start doesn't work, and I don't know if anything else is wrong because I'm still waiting on my parts. Today is the 19th of December and I found out my parts are still sitting at their shop in South Dakota. I don't know why it takes 2 weeks or more to mail out parts but I'm very frustrated. I guess they don't care as I'm 10 hours away. Not a Company I would go to again.

I would see if they have the worst customer service on the planet, but you'd have to have customer…read moreservice to compete in the competition. It seems to be impossible to get a hold of anybody as their call-center does. Nothing other than tell you to go to their website and promptly hangs up on you after telling you to go there instead. You cannot make a phone call to schedule an appointment to confirm an appointment or even ask general questions.

Customer service is horrible!!! All phone numbers listed direct you to the website and when using…read morethe live help chat bot it directs you to a phone number for a credit union in Georgia. Could not schedule my appointment. Went with Frontier Auto Glass in Rapid as they are a local shop with customer support!

My car engine splash shield was ripped off during a camping trip. I brought my car in after calling…read moreand the mechanics at CARSTAR were very helpful. They immediately worked on fixing my car and did so in a timely manner. I would highly recommend bringing your vehicle to the CARSTAR Collision Center in Rapid City!

This is the worst place to take a vehicle for repair! I had hail damage and they scheduled my pick…read moreup for repair on a Monday due to be finished on Friday. I called them on Thursday and they said it would be done the next Thursday. I found out that it had been sitting there all week while they waited to hear back from the insurance company (the repair was going to be more extensive than origionally thought) and didn't bother to let me know. I could have drove my pick up that week, so as not to inconvenience my son as I drove his pick up while mine was being "repaired". They did not call me, I had to call them. Okay, I call them the next Thursday only to be told that it won't be done until "maybe Monday". I call the GM and he states " I aplogize", then lists excuses such as lots of vehicles with hail damage, waiting on ins. co. to ok extra expenses...blah blah blah.... Now it will supposedly be done on Monday, but I am not counting on it. Thank God I have a friend who is emplyed by The Hot Rod Institute who is going to go over my pick up with a fine tooth comb when and if I ever get it back. I see NO accountability for unprofessional behavior and lack of consideration for the customer. I wouldn't take a soda can there for repair. The GM thinks saying "I apologize" in a noncholant manner should make me calm down, but it just fuels the fire! I found out that they are now owned by McKie, so that makes more sense. I wouldn't give a penny to any business owned by McKie willingly. I will let you know how my pick up looks when I get it back.