Hotel Raphael
700€ for one of our rooms, 500€ for the other in June 2016. A very pleasant *****L hotel located 200 feet from Piazza Navona.
I can only give the five star "L" Hotel Raphael a mixed review. The front desk people are lovely and helpful, "Sarah" was a standout -- super friendly & efficient booking my dinner reservations each night.
The exterior of the hotel is ancient and traditional, the interior is mostly modern. They have spent a ton on the rooms, which have pale wood, hardwood floors and carpet around the bed, warm colored plaster, and stainless steel refrigerator style handles on the doors. The bed is a fancy tempur model, the bathrooms are modern and very clean. The TV on the other hand is a poorly chosen, but is an obviously expensive Bang and Olufsen -- the picture was kind of blurry, too small, and a real pain to get working in English. The user manual did not match the remote control, and you couldn't see the tv from the bed -- an inexpensive Sony/Samsung would have been much nicer. The room has far too few receptacles for recharging phones and iPads - a big oversight for a recently renovated room, and a pain. There is no coffee in the room, only tea (who drinks tea in Italy?) -- again a wacky disappointment -- a Nespresso unit would have been very welcome. The more expensive room only had one tiny closet, almost no drawers, and only one sink -- the layout was nice looking, but lacking in common sense functionality.
We had two connecting rooms, and the anteroom had a Siemens security camera that pointed into my room -- although it "looked like" it was off, it was still creepy. The Siemens card key system was a complete mess, it used chips not magnetic stripes, but we still had to have the cards reprogrammed most days.
The turndown service happened in mid afternoon most days, so you would come home hours before sunset to find windows with the shades drawn and melted ice in the ice bucket -- the shades are motorized and take minutes to open. The room and bath was always very clean, but other 5*L hotels do the turndown in the evening when we are out at dinner, which is much nicer.
The restaurant on the roof was a disappointment, it is vegetarian so we skipped it for dining, and the one time we tried it for drinks the head waiter was very reluctant to let us sit outside, he wanted to put us inside in a slightly dismal and completely empty bar. He probably had his reasons, but he should have politely explained them -- starting off with a curt "no" is "amateur hour" service.
The breakfast was ok, I have stayed at many Relais and Chateaux 5*L hotels, and the breakfast at Raphael is flat out sub-par. Parts are fancy (an orange juice squeezing machine), parts are cheap - small assortment of cold cheeses and meats, and no smoked fish. The pasteries were poorly stocked, and only ok. My son: "The pastries were bland, and they were always out of the "pan au chocolate", the cheeses were all the same and boring, and the eggs were bad." The hot meats were only ok (vegetarian chef?) They made great cappuccinos and refills were delivered lightning quick. The room has a basement vibe with generic extruded metal frame hotel chairs. The head waiter insisted twice on putting us at a table for 4 in a tight alcove - if I had been the first to arrive, I would have insisted on taking one of the dozen empty nicer tables near windows. Even though we had pre-paid for the breakfasts, most mornings we skipped it and went out to eat.
It was a nice hotel, with very nice front desk staff, but we would probably go back to the Hassler next time. read more