DANGEROUS, DEFECTIVE PRODUCT & APPALLING CUSTOMER SERVICE ​Location: RangeUSA - Villa Park, IL Product: Canik TTI Combat 9mm Pistol Manager: Jeremy (Refused Return) ​I recently purchased a new Canik TTI Combat 9mm pistol from RangeUSA in Villa Park and, critically, immediately took it to their onsite range for the first test fire. I never took the firearm off the premises. ​The experience was horrific. The pistol was dangerously defective and non-functional right out of the box. Within the first few magazines, the gun experienced multiple critical failures, including repeated stovepipes, double feeds, and various other jams. The firearm is clearly unusable and does not function properly. ​The malfunctions were immediate and severe enough that they were witnessed and confirmed by the Range Safety Officer (RSO) on duty, another patron, and my friend. The RSO even suggested that I return the gun immediately and speak with the store manager about the defect. ​I promptly attempted to return the non-functional pistol. Despite the firearm having been proven defective on their own range, under the observation of their own staff, the store manager, Jeremy, absolutely refused to accept the return or offer any solution. ​This is utterly unacceptable. RangeUSA sold a demonstrably defective and unsafe product and then refused to take any responsibility, even when the defect was confirmed before I ever stepped outside the building. This demonstrates an appalling lack of commitment to customer safety and satisfaction. I am left with an expensive, non-working gun, and RangeUSA Villa Park and its manager Jeremy have lost my business permanently. Rangeusa asserts that the purchased firearm is not eligible for return, citing a general "Terms & Conditions" policy and advising me to seek remedy solely through the manufacturer's warranty. ​I hereby formally reject this response and refute the premise that their internal policy overrides my fundamental statutory protections as a consumer under the laws of the State of Illinois. ​I. The Priority of Statutory Warranty over Internal Policy ​RangeUSA's cited "Terms & Conditions" cannot supersede the obligations imposed upon a retailer by the Uniform Commercial Code (UCC), specifically the Implied Warranty of Merchantability, which governs the sale of goods in Illinois. * ​Breach of Warranty: A merchantable product must be "fit for the ordinary purposes for which such goods are used." The Canik TTI pistol, upon initial function testing at their facility, immediately and repeatedly exhibited critical cycling failures, including severe double-feeds and stovepipe malfunctions. These systemic defects render the firearm unfit for its ordinary, essential purpose and, moreover, constitute a potentially dangerous item. The sale of a product so fundamentally compromised is a clear and demonstrable breach of the Implied Warranty of Merchantability. * ​Irrelevance of Return Policy: A policy that prohibits returns is legally enforceable only for products that are otherwise merchantable. It cannot be legally invoked to prevent the return or recourse for an item that was, at the point of sale, patently defective and in breach of the warranty implied by law. ​II. Factual Precedent and Denial of Due Diligence Claim ​Their assertion that "we always encourage customers to carefully review their purchases before leaving the building" is factually irrelevant, as I did precisely that. * ​Immediate Discovery: The defect was discovered and verified on your premises--specifically, at your on-site firing range--seconds after the transfer of title. The firearm never left the physical custody and control of the RangeUSA property before the return was requested. * ​Staff Witness: The immediate and chronic failures were witnessed by a Range Safety Officer (RSO) in your employ, who recognized the gravity of the defect and personally advised me to seek a return from the store manager (Jeremy). In an attempt to correct the issue, Jeremy disassembled and oiled the defective gun. Which still malfunctioned at the same rate of failure as before. This constitutes irrefutable, contemporaneous documentation of the defect by your own staff, confirming that the product was non-functional at the time of discovery. ​III. Retailer Liability Precedes Manufacturer Warranty ​While the manufacturer (Canik) provides an express warranty for repair, this does not absolve RangeUSA, the retailer, of its primary liability for selling non-merchantable goods. The UCC places the initial obligation on the seller to deliver goods fit for their ordinary purpose. Relegating the customer solely to the manufacturer for an immediate, critical defect discovered before the product even left the store is an unacceptable attempt to shift the financial and logistical burden of a defective sale. ​IV. Demand for Remediation ​I reiterate my formal demand for the immediate rescission of this transaction, requiring a full and prompt refund. read more

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It seems I have the same problem with Range USA as many leaving reviews. Their horrible customer service and complete lack of concern about customer support does not seem to be contained to one location. I used to be a member at Naperville but left due to some extremely frustrating situations. Villa Park location is no different. Employees standing around and chatting, none available to help or care. Checking in to use a lane is equally as horrible. How does it take that long to assign a lane and then pay for it?! Finally when you do get a lane there seems to be a whole secret rule book that only the employees know about. I fancy myself an observer of safety but when I'm there I am constantly interrupted for doing something wrong that is not listed on the posted rules. I honestly don't know why I keep going back. read more

Went to buy ammo they gave us nothing but a hard time i could not belive that they acted total assholes but again its a franchise there's a lot of Great gun shops in the area this place is unprofessional and a place to stay away from . read more

Decent Range - But Unethical ! Totally Dishonest ! Joined a membership BIG MISTAKE . Spoke with Aaron ( Round Boy ) Extremely Rude & Disrespectful . LIED and Charged Extra Fees ..Do yourself a favor . Go to Article 2 , down the road . Where you don't have all these crazy hidden fees and they treat you with respect.. Try calling corporate . Don't waste your time . This place is totally unethical . they EXTORT you and LOCK you in to a 3 month membership ( look at the small print ) very deceptive business. The Worst Customer service ! Thieves! LIARS!!!!!! Very disappointed as I really wanted to make this my shooting range . But unfortunately it's corporate owned and they just want to gouge and steal from you. read more

Range USA Villa Park - Gun/Rifle Ranges Near Me - Villa Park, Illinois

Total joke. Disorganized, no clear information how to register, where the line is, etc. Waited 45 minutes just to get to a register. Would not recommend. read more

If the Naperville store was closer or Article 2 was any good this place wouldn't exist. The customer service is slow and surly. They aren't Article 2 which is why they didn't get a one star. read more

Never had any issues here. All the employees are helpful on questions and concerns. Place can be crowded at times with people getting info, but that's the retail world! Range is nice and I think easy to access. Range officers are all nice and cool and will BS with you. read more

This place has adopted the Mega Sports model of customer service - you know, borderline hostile, annoyed that they have to help customers, condescending - but that's not even the worst part of my experience. Once in the range - the range official, a very slovenly and sloppy man, conjured up in his imagination some phantom safety violation which was basically an excuse for him to step into my stall and start getting handsy with my lady friend while giving an impromptu and unnecessary safety class. I have been handling and operating firearms for 40 years, am a Marine veteran, and have been to countless ranges all over the nation/world and put 100's of 1000's of rounds down range. I have never had any issue whatsoever with a range official, ever. So for this slob to invent some imaginary issue so that he could play the hero and step in and start touching a female is one of the most disgusting things I have ever seen. Avoid this place like the plague that it is. read more

Ignore the naysayers - this place was clean, well-lit, efficiently run, and every employee I dealt with was polite, helpful, and cheerful. This isn't the closest range to me but I'll be coming back on a regular basis if it continues to operate as I saw today. read more

Although in the past I've had to deal with surly counter people when checking in to the range, I was pleasantly surprised to be helped by Cathy. She couldn't have been more helpful. She understands customer service. From now on I will try to get to the range Tuesday or Thursday when she is there. read more

Range officers are a joke here. Seems like they have enough staff but lines are always long and they usually have 2 or 3 employees standing around talking. Also they don't let you wear any tinted glasses for some reason? read more

I'm at the store right now. There is a large line and it looks like there are 4 people working, but they are helping 2 people. I wanted to buy a $600+ pistol here, but the service is horrible. I'm going to try Article 2 or Bass. Pro. This was a huge disappointment. I've purchased a firearm from the shop on Lake street. That was a very smooth process. Steer clear of this place. read more

I've been very impressed with this location. The range officers do a great job of keeping the area clean and more importantly safe everyone has been incredibly friendly and willing to answer any questions I might have.. Sometimes it gets busy and I may have to wait, but I recognize That the employees are focused on the customer in front of them as they should. Keep up the great work. read more

First time here and will be the last.I walked in and no communication at all from employees.1 employee said to wait in the middle of the store by some song but actually it was towards the east side of the room by then 3 people were in front of me.Terrible customer service they think they are doing you a favor!I'll take my business somewhere else!! read more

Nice selection of firearms and accessories , helpful staff , shooting range was pretty much like others , plenty of parking

Been here a few times. Twice for a transfer (same one... took 5 days for them to log it) and twice for a purchase (72 hour wait period isn't their fault). Each time, the Employees stood behind the counter and talked to each other and ignored customers. This place should invest in a "take a number" system or... something. Maybe put a sign for a point where the line starts so there is some order for customers. When an Employee finally did ask if I needed something he said someone would be right with me, he then went and changed out of his work clothes, came back behind the counter and bs'ed with his fellow employees for 10 minutes and then left. Then I waited another 10+ minutes to be seen. 3 employees serving 1 customer? Is that necessary while multiple others stand around. Miserable. Cherry on top was buying a firearm in front of the "buy a firearm, get a free range USA hat" only to not get offered the hat. If only there was a better way to treat customers? Saw similar reviews to the above and laughed and thought. That's crazy, maybe they've fixed it. Guess not. Sad though, great selection of firearms. Would buy more but the place is an absolute nightmare for customer service. Will not be coming here again. Do not recommend. Find somewhere else to buy and do transfers. Would give 0 stars if it were possible. Wrote, re-wrote and edited this entire review multiple times while waiting to be seen. And then some employee helps the people who clearly came in way after me. Thanks Range USA for sucking. Final note: thanks Kate (employee) for pointing my purchase directly at me before she cleared it (not that you should ever point it at someone, clear or otherwise). Might make sense to teach employees who are handling firearms the first rule of firearms. read more

Range USA Villa Park - The "free hat" sign. :( - Gun/Rifle Ranges Near Me - Villa Park, Illinois

Unfortunately, all of the complaints about poor service is accurate. I was waiting forever, someone was finally freed up and literally went on break with at least 10 people waiting. I really wanted to like this place read more

One star for the disrespectful ass "range safety coachs" attitude. I reported him to corporate and they refunded me but banned me from their stores nationwide because they said my Google review was "too mean." The "safety coach" literally insulted my intelligence for no reason other than he was miserable after sweeping up shells all day. He was watching me every since I walked in the booth the entire time. I did nothing to warrant it. Suspect he was either racist or had a problem with my age. Bald guy, not even the shift manager liked him, he was the one who suggest I called the store manager. This was a year ago. read more

Charges hidden fee's after paying for a membership, if you expect honesty and integrity from people you do business with pass this place up.

Place it's awesome some of the people with rank they're really nice but there's is a range young Hispanic that just cause he didn't get the commission of my purchase now I go there and he act like he doesn't see us he skip us when we're in line and go to other customers. He need to learn how to be more professional. read more

If i could I give this place zero stars I would they have horrible attitudes the cashier is very rude and talk to you like your stupid. I will never come back here again. read more

Had to cancel my membership because every single time I walk in this place I have a terrible experience. Incorrect pricing, obnoxious staff, reservations never honored, checkouts taking forever, and just an overall bad experience. No matter who I talk to I hear the same results. there are specifically two workers there that are just brutal to deal with and unless necessary I will no longer be spending any money here. Shoutout to Chris, the only employee there that I can say I've truly had a good experience with but otherwise...this place sucks. read more

Personable, knowledagble, professional, and helpful instructors. I've been here several times and mostly everyone I have interacted with has been outstanding! I'd like to give a shout out to Mr Jesse S, I have had a couple lessons with him and he's awesome! He is very knowledagble and pays attention to both strengths and weaknesses and alter the training for you pending your needs/skillset. Big ups to Mr Grant V, I completed my carry conceal renewal class with him. I listened and watch Grant interact with students of all levels and he was patient, engaging, and knowledagable. I can't recall the person's name but this pass Saturday at the Lady Sure Shots there was a handsome, full figured/husky, male instructor who assisted the ladies. He was also friendly and knowledgable. Lastly, I can't remember the manager but he is also helpful and polite. Great place to learn, shoot and purchase weapons/ammo. I give it 5 stars! read more

Extremely knowledgeable staff and very nice people. I don't know what all the bad reviews are about. Although they can get busy they tend to everyone and promptly as possible. read more

This is a very clean open lighted place. Clear sign and secure place for practice but when it comes to get service on the counter they really need to step it up. I've been there about 14 times and it's most of the time the same thing, you have to wait because they don't have a dedicated person to answer the phone calls, they don't have a person for people to check out, they all do everything and you could be waiting in line for an hour and they rather take the calls on the phone and your standing right in front of them. It's a better place than other I've been to but be ready to spend some time to get served. Once you get a person they do help you and they do know their equipment. I do recommend it but they could do better on costumer needs. read more

They really need to get some additional staff. I've gone several times and it's always been a hassle to do basic things like check out with ammo or accessories. And no this isn't a Covid pandemic/every one be buying guns thing. They have no dedicated checkout counter and when I've been there they've had only two people working the gun counter. read more

I'm "Shouting Out" Jesse S. and the Amazing Customer Service he provided to me. I mistakenly loaded a mag into my firearm backwards and it got stuck in the firearm; the mag would not move at all. I stopped by Range USA, 277 E. North Avenue, Villa Park, IL just to ask if they could possibly assist me. I was pleasantly surprised when Jesse S. advised that he could assist. Jesse S. was very professional, pleasant, and positive. Jesse S. had to totally dismantle the firearm in order for the mag to be released. It took a little while for Jesse S. to do what needed to be done; however, Jesse S. "Got It Done" and I am very happy!! Jesse S....You are appreciated! Thanks Again and keep providing Amazing Customer Service!! read more

This place is extremely unorganized! Employees walking around like zombies Brought my Dad there, we waited for 20 minutes only to be told we were in the member only line, you would have thought SOMEONE would have noticed us standing in line! SMDH read more

This is a very clean and quality indoor gun range. I believe that it benefits from being a member of a national chain and that helps to keep all of it's pricing very competitive. They have a large selection of guns on-site and 24 lanes for you to shoot on. The thing that keeps me from giving it five stars would be the lack of dedicated sales people or cashiers. I have visited two locations and the majority of employees have to fulfill multiple roles and this can lead to extremely long waits to be serviced. I actually make the majority of my purchases online and go into the store for pickup. read more

Went here on 3/16. Very clean store and a nice sink to wash your hands after you finish shooting. Place gets 1 star because too many dumb California seeming rules. 1. No targets with real people on them. 2. No letting magazines hit the floor I won't be back read more

You'll be waiting forever.. they have 0 care for customer service.. I'm standing in line while this guy is playing around with a customer's taser.. been here 45 mins.. the customer with a taser wasn't even in line.. goto a real gunshop instead of this clown show. Range is otherwise good but if you're a member, might want to check out the Hanover Park location instead. read more

Me encanta el servicio al cliente que tienen, son muy atentos, estuve con mi esposo el sábado y tomamos un curso privado con *Jesse Sierra* en español, y lo recomiendo a ojos cerrados, nos encantó toda su atención, su manera de explicar tan clara y muy profesional y dedicado, nuestros próximos cursos los tomaremos con el sin duda. RANGE USA Villa Park read more

Worst customer service ever! When you fail as a Walmart greeter you come work here. Facilities are nice but the prices are inflated and staff is very rude. There are many better options in the area read more

There understaffed and it takes forever to get checked in or pick up a firearm ..I use to be a member but I canceled it

On April 28th, my flashlight fell on the range and they wouldn't let me get it, they said they would get it for me at the end of the day and would give me a call, never called me I went the next day, and they said they couldn't find it that they think they "accidentally threw it away". read more

I tried multiple times to sign up for a class. Entered all information, tried to pay, and it asks me to enter my name although it is already entered. This happened on my phone, tablet, then desktop. I work on computers all day , every day so I know what I'm doing. You just lost my business. Over an hour wasted trying to sign up. Not the 1st poor review for this issue. Apprently you don't need our business. We will be going back to Addison where it's easy to register. read more

By far the worst place ever they wanna charge you for everything! And then around 3:30 when we told the gun range clerk with glasses, receding hairline and pedo mustache that we will be going to article ll instead he just throws our ID's on the counter and started saying dumb ass comments to us... worst service ever read more

Very racist the black guy in there weird as well accepting people who had walked in after me very unorganized said a firearm was in stock but had to walk 3 and a half weeks couldn't even give me a arrival date worst gun store I've ever been to I swear I'll never be back ever in my life read more

Clean and great lighting, air quality was also great. Friendly staff, some employees more knowledgeable than others. There prices are in the ballpark with other gun stores as well as online stores. Will be back for more shooting fun. read more

I stood there for a hour and a half jus waiting to check out because they don't have enough staff and a check out register for ammo and accessories instead u have to wait while they help person in front of u do a half hour of paper work and u just sit there waiting read more