I was paying for a membership until I showed up one day and was told that I could not use the range because one of the employees didn't show up for his shift and they were shorthanded. It looked like 2 employees were at work, also 2 cars outside. They told me to come back at noon when another employee would be arriving. I left and inconveniently found something to do to kill an hour instead of going back home. I went back shortly after noon and there was a line of customers waiting at the counter for the employee to show up. I was told that the guy that was supposed to show up at noon had not shown up. I was turned away "again". I paid good money for my membership, and this is totally unacceptable. I cancelled my membership as soon as I returned home. Range USA- Schedule extra people instead of penny pinching. Customer service is the only thing that differentiate your range from others and if you don't have that people will go elsewhere just like I did. The facility is clean and has a descent inventory, but I paid for a membership to shoot, not to buy any merchandise that I already have or don't want or need. Upon further investigation I learned that your employees only get paid $10-$12 per hour. That explains a lot and reconfirms my aforementioned statement regarding "penny pinching". read more
