Brand new from out of town and my car immediately breaks down. I don't know anybody and I have to…read moreget it towed somewhere. I had, had so much done to it recently that even if I knew anything about cars, I wouldn't know what the hell the problem could be now. I looked up places, literally sorted by distance, called and left a message and moved on to the next one on the list. By the time I was finished talking to the next option I already got a call back. Told him a little about what was happening and told him I was going to work on getting a tow. Your results may vary, but from my experience, anything related to car repair as a woman who knows nothing about cars can be really stressful. I don't know enough to discern if they're telling me the right thing or taking advantage. They showed me the codes. Asked if I knew how certain things worked. Literally explained to me in a way that I could actually understand what was wrong with my car and what they needed to do to fix it. AMAZING!!! I dropped it off in the afternoon and picked it up, running just fine, mid-day the very next day. Absolutely honest, kind, and reasonably priced work. You'll be my go-to place now! Thank you Poorboys!

They came to my house and replaced my radiator. They were affordable and knew what they were doing…read more Got me right back on the road

They did an awesome job replacing the felt seals and glide runners in my driver and passenger front…read morewindows of my 1991 Cadillac Brougham. Eliminated wind noise problem.

Great service. Knowledgeable and friendly employees. Worked on all of my vehicles. I will continue…read moreto go back.

Had a great experience purchasing a car here. Trey was awesome and truly made the process as easy…read moreas possible. I highly recommend him because he was very informative and genuine with his assistance. Definitely would be going back on any future car purchases!

I will reposting this again and adding to yelp since the owner thinks that responding with an…read moreexcuse is okay, This was, without question, the worst car-buying experience I have ever had. I was quoted $31,500 for a used Jeep through text messages from Chandler Dealership. I told them I was leaving for Japan for two weeks and would come see the vehicle when I returned. When I got back, despite having the messages showing the agreed-upon price, they suddenly raised it to $33,609. The Jeep sat on their lot the entire time, yet somehow the price increased by over $2,000. That is completely ridiculous. I then drove 3.5 hours from Fort Worth, Texas, for a scheduled appointment, only to arrive and be told the Jeep had a bad battery and wasn't even ready to be shown. How does a dealership schedule an appointment and not even have the vehicle ready? I waited over two hours before I could finally see it. Even after they supposedly addressed the battery issue, there was still a warning light illuminated on the dashboard. Instead of taking my concerns seriously, I was treated like I was ignorant for asking questions. The entire interaction felt condescending and disrespectful. What really pushed this experience over the edge was being told they wouldn't honor their own quoted price because I "should have accepted it over text" before leaving for Japan. What kind of logic is that? Why would anyone agree to buy a used vehicle they have never seen in person or test-driven? Expecting someone to commit tens of thousands of dollars sight unseen is absurd. The dealership also refused to provide a second key. Not negotiate. Not discuss it. Just flat-out "no." Then, after everything else, they wouldn't even fill the gas tank. After wasting an entire day, driving seven hours round trip, waiting hours because the vehicle wasn't ready, and dealing with a price increase of over $2,000, the best they could offer was half a tank of gas. This dealership wasted my time, insulted my intelligence, failed to honor the price they quoted me, and delivered customer service that was shockingly poor from start to finish. I've purchased vehicles before and have never been treated with such disrespect. I will never buy another vehicle from Chandler Dealership. I will never recommend them to family, friends, coworkers, or anyone else. This is how they treat their paying customers. Avoid this dealership PLEASE. (And to the owner: if you think anyone would accept an offer and place a deposit on a vehicle to hold the price before they have even seen it is in anyway okay your ridiculous, also the fact you made a comment ONLY on the pricing issue and not the rest of the issues, such as not even a full tank of gas, no second key, a light STILL on the dash, and making a customer wait 2 hours on a "bad battery" that should have been fixed before i even arrived with a full 24hour notice, as well as your own staff members including yourself talking to me disrespectfully and insultingly you are by far the worst business man i have ever had the displeasure of dealing with.)

Very good work and honest people To deal with. Best Place in chandler Oklahoma to get your car…read moreworked on

I feel like I had to pay for their mistake... Took my truck…read morefor a gear swap in the rear end. After I got my truck back, the rear end started making noises and the driver side wheel was getting super hot. Took it back to them and it turns out that they overnighted the wheel bearing when they were reassembling it. They had to replace the hub assembly because the extreme heat damaged it. A while after getting my truck back, something snapped in the rear of the truck and it wouldn't move. Took it back and they said the carrier in the rearend broke. They assured me that it had nothing to do with the previous work they performed or had anything to do with the previous mistake they made with the over tightened bearing. Then they called and said it turns what had happed was the driver side axle(where that over tightened bearing was) snapped. Again, they said it had nothing to do with the previous work or mistake. When I went to pick my truck up, I asked again if the extreme heat from the over tightened bearing had anything to do with it and he said no. Then I asked for the old axle so I could have it looked at. He found part of the axle, but couldn't find the part that broke off. He looked around for a few minutes with no luck, then said he'd just text me when he found it. I told him it had to be around here somewhere and said I didn't mind waiting. After a while, it turned up. It looked to me that it broke off about where that over tightened bearing was. It had grease on it, so he put it in a plastic bag and took it out to my truck. I cleaned it off when I got home and it looks like it got hot at the break point cause it's a little discolored. The break point is also in the area where the hub assembly was damaged from the over tightened bearing. Maybe a coincidence, but it sure don't feel like it.

Quality service, fast turnaround time, and good Christian people! Daniel strives to make sure…read moreeveryone he talks to about their car issue knows exactly what is wrong and explains it in a way we non-mechanic people can understand.

We had two tires blow on our RV trailer. While we had roadside assistance, they weren't responsive…read moreand it was getting late. They team at Newnam's we're fantastic. Their responsiveness and creativity to get our second tire replaced got us back on the road so we weren't there all night. Awesome crew! Can't say enough of how helpful and great they are.

I would like to say that I am not angry with the salesmen, Just a little disappointed…read more I live out of town from where they are located and I found one of their vehicles listed. I noticed that there was a light on on the dash board so I contacted them regarding the vehicle. I was told that it was just low tire pressure and that it was an easy fix. So, with that in mind, I continued to contact my bank for pre approval. The day that I was planning on coming down and taking a look and hopefully buying the vehicle, I contacted the salesmen that I had been communicating with just to make sure that they got that light to go off. He then informed me that they went to pull it into the shop and the vehicle would not go back into park and that they had sent it to a Chevy dealership (because this vehicle was a GMC) for a diagnosis. He contacted me a few days later and told me that there was also a coolant leak in the engine and that it was being sent to auction. I was bummed out because this was a really good price on a car that was reliable and with good mileage. The fact that these issues were not addressed and that they even listed it is the disappointing part, which I understand is not the salesman's fault. A few days later, I was contacted by the same salesmen and told about similar vehicles that they had. I told him that I would contact him after I thought about it and if I was interested. I did not ever call or text him back because the vehicles mentioned were not what I was looking for and not in my price range. This was over 5 days ago, and now that I have taken my business elsewhere for a vehicle that in my price range and what I was wanting in the first place, the salesmen is bombarding me with question still trying to get me to buy from them. I told him that I have found another dealership and vehicle and that I'm not interested in doing business with them anymore. He has asked me 3 times now if that dealership has written me a trade in offer. I would think that saying "I'm not interested in doing business with you guy anymore" means that I don't want to be contacted anymore. If you're going to buy from this dealership, don't do it over the phone.

Never Again: Why I'm Done With Ford…read more Never again will I drive a vehicle that needs to be Fixed Or Repaired Daily. I've owned three Ford vehicles. My first was a 2008 Expedition, purchased through military sales while stationed in Korea--zero issues. It gave me confidence in the brand. But everything went downhill from there. My second Ford was a 2015 F-150 Platinum. While driving on cruise control back to Ft. Sam Houston, Texas, the truck suddenly slammed on the brakes--as if something were in the road. There wasn't. It scared the hell out of me. When I took it to a Ford dealer in San Antonio, I was told that the recall for this issue had "already been completed," and they refused to fix it. I traded that truck in as-is for a Chevy and moved on. Unfortunately, my next mistake was buying a used 2017 F-150 Limited from Patriot Auto Group in Chandler, Oklahoma. Let me be clear: do not buy a used vehicle from them. Either they knowingly sold me a flood-damaged vehicle, or they were too careless to realize what they had. I thought I was getting a good deal. I was wrong. The truck's driver-side running board wouldn't function properly--it took eight weeks and a call to one of the owners just to get aftermarket replacements installed. Then the real nightmare began. While driving, all the electronic systems--warning lights, headlights, turn signals, radio--would flash erratically. The horn quit working. The engine would randomly shut off while I was on the road. All I could do was coast to a stop and pray it was somewhere safe. I took the truck to Bill Knight Ford. They charged me over $4,000 to fix it. They claimed some kind of leak had caused electrical damage. After two and a half weeks, the exact same issue returned. When I brought it back, I was told it would cost another $11,000 to fix it. When I questioned how I'd already paid them to fix this exact problem, they said they'd "discount the $11,000 by what I'd already paid." That's not a discount--that's charging twice for one repair. I contacted Progressive to file a claim. They told me the truck wasn't covered because I bought my policy in Texas and the repairs were in Oklahoma. They also casually mentioned that the windshield had been replaced--a clue that there was prior damage not disclosed to me. I still have the truck, and I fully intend to sell it as is, just like I did with the 2015 Platinum. And if someone ends up getting injured due to this vehicle's faults, I'll sleep just fine. I have documentation showing I tried to fix it and that Ford failed me at every turn. Bottom line: Ford, your trucks aren't just unreliable--they're dangerous. You lost a loyal customer. And to Patriot Auto and Bill Knight Ford: shame on you for your dishonesty and failure to stand behind your work. This F-150 may be Found On Road Dead, but this time, it won't be my problem.