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    Randall Pharmacy

    5.0 (1 review)
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    11 months ago

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    CVS Pharmacy

    CVS Pharmacy

    1.5(28 reviews)
    1.0 miSoundview
    $$

    I have had the same experience with the same pharmacy clerk more than once. I have the red Extra…read moreCare Card in my app, which clearly states, 'Faster Pickup' and 'For prescription pickup and Extra Care Savings'. CVS apparently has 2 cards in the app, there is a blue card for the drive thru and it's clearly marked that way. This particular clerk can't seem to find my information by scanning the red card ever. I believe this is the 3rd time I've had this happen with her and only her. I never have an issue with any other clerk, ever. Today she wouldn't scan the card. She had me scan it after she tried to tell me that my prescriptions weren't going to come up with the red card. They did, as they always have with other clerks. I showed her exactly what it said. She then told me I don't have a card on file. I do, as a matter of fact, I picked up a prescription last week with the same exact information from the CVS app. I didn't have to take out my card or phone to pay. Every single time I've dealt with this particular person, she cannot find my card. Then she proceeds to tell me it's not on file. It shows that it's available in the app. This might seem like a minor inconvenience, but why should I have a card on file to pay for my prescriptions, if I'm going to be told it's not available? I'm done with this CVS. I've had other issues in the past. This was the last straw. Switching to Capsule. I'll shop at Walgreens from now on for anything else I might need.

    I have to agree with every 1 Star Comment on here - This is unacceptable Customer Service. The…read morewon't even answer the phone. Called for over 2 hours straight, no answer. Finally decided to go via the Pharmacy to see if you I could get someone to answer. Well after navigating through the horrible automated voice activated answering prompts, I got to a place where I could leave a message for the Pharmacy. The Pharmacist called me back within 10 mins and was so Rude and dismissive. She stated that someone from the store was in front of her and she would transfer me so that I could speak to her for the phone to ring twice and then hang up. Never received a call back although the Pharmacist called me and whomever she was speaking to while I was on the phone with her, never called me, knowing she didn't speak to me. One would think, she would have went to the pharmacist and say hey the call did not go through do you have a way of reaching that CUSTOMER. No, never got a call back and after being disconnected I tried to call back to the pharmacy, this time I was connected directly to the pharmacy and they phone just kept me on hold like they could see my number and did refused to answer. I hung up after realizing they weren't going to answer and called CVS Customer Relations. I am currently on hold with Corporate Customer Relations and that store is not even answering them, although they have back numbers. This type of stuff only happens in certain communities, this being one of them. But I called corporate and informed them that this is unacceptable, I blame the Store Manager for not making sure all calls are answered in a timely fashion to help assist with questions about products or services from this location. They really have to do better, I will call again next week to see if they answer the phone and if they don't I will be posting an update regarding their response. Side note, I get my scripts from Manhattan and never Ever had a problem with them answering the phone. I wonder why that is?

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    Rahimu Pharmacy

    Rahimu Pharmacy

    3.0(2 reviews)
    0.2 miClason Point

    My bad on this one. I should've reviewed this pharmacy many, many yearrrrsss ago because they've…read morebeen around for a very long time! The service had always been exemplary. The girl that now runs and handles the prescriptions is just a breath of fresh air. It's such a pleasure to have a conversation with her because of the energy she exerts. She's always very friendly and when you pick up your prescription, she actually takes the time to explain all the orders (if needed) and how they should be used. She provides a customer services that is missed nowadays. It's very important that we support locally-owned businesses. Sometimes they are the heart of a neighborhood. Also, it seems like they take all insurance, which is a big plus. My mistake this time was having my prescription sent to Walgreens which, after waiting on a long line for like 20 minutes, I was told they didn't accept my insurance. That's what I get for not going to Rahimu in the first place.

    This establishment should be ashamed of there ethics and the way they conduct business, I was a…read morecustomer along with my wife, they made a mistake with giving my wife an original prescription instead of the generic, we were on our way to the airport when she found out but the pharmacy insisted that she bring them back. It's against the law for them to accept any control substance once it left the store, my wife's DR called them to let them know that and to express her disappointment with there unprofessional behavior. I'm a disabled veteran with a degenerative spinal cord condition and a paraplegic, because of this I use OxyContin to help control my pain so I can participate in life, I've never had an issue I don't abuse it or sell them. To my surprise my doctor tells me that the pharmacy called and accused me of selling my pills at first the person who's in charge denied it after passing my test at the hospital my doctor revealed the name of the accuser who is an employee there by the name and she's the one who actually made the mistake with my wife, I never got an apology and she was never reprimanded she's friends with the person running this place nothing was done. Due to this sudden drug test I didn't make an appointment that I had at the VA for adaptive equipment, I find solace in knowing I was vindicated I had the opioids in my system and no illegal drugs but thats not surprising the fact that they would do something like that is. I plan to Pursue this further I feel that people shouldn't be able to use there position for personal vendettas , there excuse was that someone anonymously walked in there store and made the claim, I don't deal with anybody but my family I'm a paraplegic my social life is limited, I also spend a lot of time at theBronx VA for medical treatment and support from fellow veterans these people should be held accountable.

    Randall Pharmacy - pharmacy - Updated June 2026

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