1. Randall Brent Salon

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Westmont, IL

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Randall Brent Salon

4.7 (23 reviews)
Open • 10:00 am - 7:00 pm

By appointment only

Services - Randall Brent Salon

Haircut

Waxing

Manicure

Randall Brent Salon Photos

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8 years ago

Helpful 5
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5 years ago

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3 years ago

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8 years ago

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16 years ago

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14 years ago

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14 years ago

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13 years ago

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14 years ago

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9 years ago

Very professional and high quality service! Ask for Rachel, she is a very talented stylist!

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17 years ago

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10 years ago

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9 years ago

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17 years ago

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12 years ago

This place is great! Randy does it all, from cuts to color and even kids.

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11 years ago

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14 years ago

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10 years ago

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13 years ago

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12 years ago

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14 years ago

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14 years ago

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Ask the Community - Randall Brent Salon

Review Highlights - Randall Brent Salon

“Randy will be honest with you on his opinion and his years of experience speaks when you get done there.”

Mentioned in 16 reviews

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Waxing The City - #springbreak fun!

Waxing The City

4.6(175 reviews)
4.3 mi
•$$

Um, ok, why haven't I reviewed this place? I first came to Waxing the City when Yelp had an event…read morethere. Then I started getting my eyebrows waxed here a few years ago and I never looked back. Long gone are the days of getting my eyebrows threaded and basically leaving crying, or hard wax ripping my skin off every time. These ladies take their time and know what they are doing. I like going to Gabi, Justina or Cori, I've never had a bad experience with either of them. I've recommended this place to a few of my friends and none have complained.

I have been going to the Oak Brook Terrace Waxing the City location since it opened. Over the past…read moreyear or so, I've noticed a general decline in the overall experience, but I continued going because the location is convenient when I'm already in the area running errands. After what happened today, however, I will not be returning. I came in today, September 30, around 10:20 a.m. in the pouring rain for a simple lip wax. I apologized for being 7 minutes late. The front desk employee immediately told me, "I'll take you this time, but next time I won't." I said I understood, but mentioned that I thought there was a 10-minute grace period. She corrected me and said it was actually 7 minutes. I pointed out that I was, apparently, still within that window. Her response was visibly irritated. Then she asked me to complete a customer profile form. I explained that I had been there within the past few months and asked whether I really needed to complete the entire form again. Her response was essentially, yes, this is what you have to do, which I found odd, but I started filling it out. I then said I needed to use the restroom quickly and would finish the form when I came back. This is where the interaction became completely bizarre. She told me, "We don't need to wax you today." I honestly didn't understand what she meant and asked her to clarify. She then indicated that I didn't need to fill out the form and didn't need to get waxed there today, in a tone that felt like she was refusing to provide the service. She also mumbled something under her breath that I found derogatory. At that point, I said, "What is your problem?" I explained that I had a pedicure appointment immediately afterward anyway and would simply have the service done elsewhere. I then asked for her name because I intended to contact corporate about the interaction. Instead of simply giving me her name or allowing me to leave, she told me I needed to leave and picked up the phone and said "I'm just going to call the police." Yes -- over a customer asking for the employee's name after an uncomfortable interaction about a lip wax. I remained at the front desk and told her that I thought the response was completely extreme and that I would be contacting corporate from my car. I left, contacted corporate, and also contacted the local non-emergency police line to document what had happened. I was told they would conduct a wellness check at the business. I am still genuinely confused about how a routine waxing appointment escalated into this. I have been a customer of this location for years, and I have watched the experience decline, but today's interaction was on an entirely different level. There was no reason for the interaction to become hostile, and certainly no reason for a routine customer-service issue to escalate to the point of possible police involvement. I would strongly recommend going to the Elmhurst Waxing the City location instead. At this point, the convenience of Oak Brook Terrace is not worth the headache. Management/corporate: I sincerely hope this interaction is reviewed, including what happened at the front desk and why a customer who was simply trying to clarify the situation was treated this way. What should have been a five-minute lip wax turned into me leaving in the rain, without the service, after having to make two separate calls to report what happened. Absolutely bizarre.

Photos
Waxing The City - Justyna -  Our Cerologist

Justyna - Our Cerologist

Waxing The City - Our Fabulous Cerologist Semelia

Our Fabulous Cerologist Semelia

Waxing The City - Gabi - Our Cerologist

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Gabi - Our Cerologist

Randall Brent Salon - hair - Updated October 2026

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