I want to give Ernesto, the maintenance supervisor and his team for always being so efficient and getting requests done in a timely matter. I recently had a request that wasn't technically maintenance related. I had dropped an earring down the sink, and I asked Ernesto if he could come and help me with that. He immediately obliged. Him and his team have excellent service. Also a shout out to Kiana for always being so helpful and kind. read more

SCAM. Old. Dirty. Overpriced. Old appliances. Painted over scratches on the walls and tubs. Paint on the old carpet. Rust everywhere. Not safe or healthy. Go anywhere else. Avoid any Weidner property! read more

Don't let the outside "Fake Luxury Apartments" Aesthetic fool you it looks very nice then shortly you'll start noticing all the defects of the place the inside of the apartments are outdated early "2000s" look EVERYTHING is cheaply installed, and PAINTED over about 10x just turn on a flash light In the dark and you'll see all the cheap fix up jobs and 20 different paint touch ups. The BIGGEST issue here is NONE of the gates ever work and remain open 24/7 as well as the doors to the pool & amenties. The grills are ALWAYS broken the pool area is always dirty random people who live in the area show up "party" make their mess and leave because they hear that it's always open I know because I've talked to a lot ppl and they tell me we don't even live here we just come to use the pool. Another issue is the HORRIBLE cockroach, pincherbug, and skunk infestation you have to spray raid daily on all your doors to keep them from coming in a common issue with all residents is the horrible building quality all the doors have big gaps and they WILL get into your apartment if you don't stay on top of it as far as skunks go every night and issue/risk of almost being sprayed tons in the parking lot and trash can area unfortunately they do NOTHING about it 2 years and never seen an exterminator on site they turn a blind eye and will in fact blame you for it I heard it happen from a couple residents. Lastly, your move in deposit just think of is as GONE! DO NOT DO NOT even bother deep cleaning the apartment when moving out or going out of your way to get the carpet cleaned up THEY WILL NOT ISSUE YOU YOUR DEPOSIT BACK NO MATTER WHAT they're going to find the smallest things and charge you x10 had 2 minor scrapes from dining table chairs on the wall painted over it they didn't like the look of it (identical paint) obviously looked a lil newer on the touch up and charged me 400$ supposedly they had to repaint 3 walls and went through 2 buckets of paint. read more

Rancho Belago - Common issue. Security is a joke/they don't pay for gates to get properly repaired open 24/7 my key fob and fuel tank cover were broken. - Apartments Near Me - Moreno Valley, California

This place is trash ! DO NOT MOVE HERE !!! Everything seems perfect when moving in but slowly you start to notice everything that is wrong ! They have a bad roach and skunk infestation!!! The pools and never clean and feel slimy when walking around inside. People for outside come I to pool area since gates never work and are always open leaving the trash everywhere ! They will try there best not to do and move out inspection to charge you for everything ! Gave us a list of things that need to be clean and we took time off work to clean day and night for them to charge anyways! We never wore shoes in the house to keep place clean and still got charged a carpet cleaning feet and they also charged for pain and said it took them 3 hours to pain. There is also people coming to meet with whom live in the apparent to fight and the security does nothing about it. read more

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This complex is so impressive. From the staff, ementities, and care of the property. Working with Tristan to get the paperwork done to the move in process was a breeze. Then when maintenance issues occur Ernesto Service Manager and his crew are fast and efficient. Last place I lived was noisy and dirty and here it is peaceful and a oasis escape from the daily grind of work and traffic. LOVE it here! read more

Rancho Belago - Rancho Belago - Apartments Near Me - Moreno Valley, California

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We NEED Security Back! Been living here 7+ years. I appreiciate this place for a lot of reasons which I'll list after. But recently there's been an extreme amount of street drug addicts and random people who do not live here freely coming in. They feel comfortable to do so because management recently has been very relaxed about safety and keeping this place "gated" and it is starting to feel like they do not care about what we as tenants feel. Especially for the very high increase in rent. There's homeless drug addicts freely showering, sleeping and even NAKED in our pool area. this is disgusting and we call maintenance and they tell us to call the police and police do not ever come. I and many of us have emailed and called management over this and it seems as if their hands are tied. As a tenant this company is leaving security in our own hands and seem to make us want to confront these homeless drug addicts who roam around here all the time. There has been random theft issues like someone stealing groceries out of a vehicle while taking some to our home, to my neighbors tires being stolen off of his car. Please, we NEED security and we need better protocols for security to have and to hold to and in this day and age cameras are a must for as much as rent is now to live here. please care more for residents. People like myself care where we live and I take pride living here, I enjoy this place for many reasons. And I try to upkeep above what is expected I would just appreciate if the management would do and feel the same. and Reyna was one of the best managers we had so far! she helped with the crime that was going on before. bring her back or have her train others to be like her. And Anna as well, they were such a great management team! read more

This complex is not clean at all. There is a serious roach problem! Everywhere I walk I either see roaches crawling around or dead roaches squashed on the ground. We don't use the gym or pool because the areas are infested with them. My husband and I are very clean people and have never had a single roach in our living space in our entire lives until we moved here. Rancho Belago needs to invest in better pest control if they even have it at all. I wouldn't recommend living here to anyone! read more

The move in went great, but now that I've been here awhile, I can remark more on living here. Overall, it's not the worst but noise is an issue (and yes, I have talked to management about it but nothing has changed), guest parking is an issue as it's very limited and if you have more than one vehicle, they don't issue more than one parking per unit from what I have been told, and there is no nearby street parking. Near lease end, if you need to extend, you are either stuck paying a much higher rent for shorter extension or you can get the longer extension with more feasible rent but to break lease, termination fee equates to one month's rent. I haven't dealt with the issue yet that some reviews have stated about the property taking the security deposit. I'll provide an update after move out though. The property is decent enough but there are issues. read more

This place is trash. They raise the rent every few months. And they make you pay for water, trash and sewage. Which has also been going up. If you can help it, DO NOT MOVE HERE. I wish I could go somewhere else. Parking situation sucks too as you only get one spot. $1850 for a tiny, TINY 1 bdrm 1 bath is a joke. Also, they were asking people to leave a positive review to enter a contest, so I'm sure these "5 star" reviews are fake read more

This is by far the best experience I have ever had in applying for an apartment. The reception from get-go was super friendly. Hunter (intern) welcomed us so warmly. We had booked an appointment for a self guided tour. He provided clear instructions and made it clear that should we have questions, he's there to help. We saw the apartments and they were awesome. We then got to work with Ana (an angel) on the application process. The extra attention we received from her and her follow through was amazing! She made sure she followed up even with the least updates. SHE DESERVES A RAISE!! The application process did not take too long. We can't wait to move here in July. Reyna is also wonderful. We have been looking for apartments and we got to see about 7 to 8 properties. This was by far the best experience we ever had. Thanks so much Ana, Hunter and Reyna :) read more

Ernesto Service Manager, is very professional and does great repair work. Thanks Ernesto for being YOU!

Sometimes our busy lives don't seem to allow us time to take a hard stop and thank those who provide service. I just want to intentionally stop everything I was doing and thank Jose, who is a part of the maintenance crew for Rancho Belago apartments. It is not often that you find people who take pride in what they do, and you can see it through how they engage with others. Jose is an example of that, he is an awesome person. He is always very warm and friendly and provides solutions to any maintenance issue we have. Again, I just want to say, WE SEE YOU, and we thank you for all that you do for our community. read more

Kiana Baez is extremely helpful when looking into your options! She answers all your question an quickly and will get back to you in a decent amount of time ! She has extremely great customer service service and very kind ! read more

Reyna the Manager is amazing! This community is not only well kept it brings you huge floor plans and location is everything here. The grounds are beautiful drive through at any time. The community is near the Rocky Mountains off Moreno beach dr. Everything is close by and it's conveniently off the 60 fwy. A must see if you need to move into Moreno Valley! read more

I would honestly give this place and the management 0 stars ! From the moment I moved in almost 2 years ago it has been the worst choice I have ever made . I should've stayed next door at the overlook apartment homes instead of this place . They don't care one bit about you. They only care about money !!! They were very unprofessional.. From getting my keys and doing the walk in inspection there was a men's underwear in the closet, the toilets were dirty with urine stains and pubes around the toilet the kitchen was dirty,both bathrooms were dirty..my microwave door was broken & there was a confusion about brand new carpet, lol that also wasn't even cleaned !!!! Carpet ripping off !!! They re sent someone to clean the apartment and to wash the carpet . They didn't want to replace it even though I signed for brand new carpet . They told me they won't charge me for the carpet when I move out . I wanted to push my move in date further out and they said they couldn't because the apartment was move in ready, it was no where close to move in ready..Does all this sound like move in ready to you guys?? Thank god I still have all my photos of how filthy they turned the apartment to me . The maintenance people that work or worked here named Nick was racist ass**** he did not like me one bit and assumed I was Mexican .. I needed to get one of my burners replaced, when donee His smart remark was now u can cook your Mexican rice . Like who said I needed this to be able to cook rice ? All I know is that if I left my apartment the way they gave it to me to move In they would keep my fucking deposit!!!!!! Also be careful when ur making payments online. There stupid systems keep changing . I had a problem with mine twice & they only want to refund me once for the fee of 45$$ when it should've been 3.99 because it was a debit card not credit card ! The manager here is always busy doesn't have time to give call back . Lately they've been having employees come and go , it's so annoying when you call and it's some one new because they don't know a lot since they're new in this property! But yeah what else can I advise u ?? Umm don't move in here . Also they steal a lot from this area. U would think you'd be in A good community and ur safe especially it being gated and how EXPENSIVE and with a supposedly security patrolling around at night lol no , People steal from ur balcony & they break into ur cars !! I had a neighbor told me to be careful they kept seeing someone come by every night trying to open all the car doors and they tried opening mine and I told her that the manager mentioned it's homeless ppl and she said that person WAS NOT NO HOMELESS GUY!!! I took this up to Reyna and she told me that my neighbor is lying that it's homeless people . Like okay why is she going to lie and how do U know it's a homeless? Are u doing overtime and working at night patrolling our community too, um no ... but yeah they broke into my husbands work vehicle and stole 20k worth of Equipment and Tools . Obviously people that live here watch us to know exactly what to get . What is a homeless gonna do with all that ?? Come on.. so yeah take this place off ur list and go with the overlook it's next door it's a beautiful community I never had any issues and they were caring with concerns u have they try to help unlike here u piss them off with one little concern u already get on their nerves ...RANCHO BELAGO SHOULD BE ASHAMED & EMBARRASSED FOR THIS .. read more

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I wish I can give them 0 stars. DO NOT LIVE HERE!! they try the best they can to avoid your family and friends to visit. Also they will tow your vehicle even if you park on visitors side. There's fees for almost every little thing. They don't care about you at all. I honestly DO NOT! Recommend you leaving here. read more

Thanks, you guys were very helpful in my decision to not rent from thieves. There should be a class action set forth against this embezzling scandal. They come off like their genuinely concerned when its normal practice to steal your deposit using a fake cleaning business to justify the amount of the theft. I so get it. Thx read more

Rancho Belago - Apartments Near Me - Moreno Valley, California

These are beautiful apartments. I lived here for 3 years. Parking is pretty bad. My biggest complaint is my car was broken into twice! They should get security cameras. Also, the spa is never very hot. Maintenance is pretty good and fix issues quickly. We moved out because the rent became ridiculously expensive. I think they want close to $1900 for a 2 bedroom! read more

I wrote my first review the day I gave my 30 day notice as I'm moving into a bigger home. I ended my lease 2 days before renewal and since I'm staying here until May 5th, I had to pay an extra $300 on top of the amount I paid on the first of the month ($1405) since my contract was now entering a "month-to-month" rate. Fine. I paid. It is now May 1st. I'm only going to be here for 5 days of this month. And when I checked my balance to see what I will be paying for these 5 days and the amount came out to be $1857!!! FOR FIVE DAYS. I had auto pay set up but luckily I capped it so they only withdrew $1500 but that is still farrrrr tooo much to be paying for less than a week. I've been calling non stop since this morning and have yet been able to reach someone on the phone. The last I heard was an email from one of the staff members letting me know that it was a system error. However they mentioned nothing about refunding the difference? I checked my resident portal again and they changed the balance due to $1157. Again.... for 5 days. The community is beautiful and I love the location but this is straight up ROBBERY AND FRAUD. read more

Our apartment was beautiful and I loved living here. Parking does suck but just don't be out too late and you're fine. We were a bit frustrated they did not change our rent when they closed down all the amenities that are part of our rent during COVID. If it had only been closed for a little bit that would be understandable but from April-now was basically half our year there. But we left it alone and didn't make a fuss since these are complicated times However. We have now moved out and we kept our apartment in TOP shape and THOROUGHLY cleaned it before moving out yet. I mean we wiped down EVERYTHING inside all cabinets the top of all the fans the crevices of the borders and yet we only got $20 back on our deposit. The charged us $100 to repaint (idk where because there was no problem that hadn't already been there) $150 to clean and an additional $85 for carpet cleaning. I understood the carpet cleaning but $150 cleaning for an apartment we had already thoroughly cleaned? If you don't mind losing your deposit and don't use amenities anyways you could stay here no problem. But if you try to get everything you pay for this is probably not your best bet to stay. read more

When I first moved here the management was great very efficient in getting things done and talking to those who are disturbing neighbors. There should be a policy that if you have small children you should not live on the 3rd floor as stated by Cristal B she tells her kids to intentionally disturb others. They use to strictly enforce the noise pricey now that we have new management they don't care they talk to tenants about other tenants violating the privacy policy. You write management and they do nothing but tell tenants you have complained to only make situations worse. I have lived here in peace never have I had to hear kids and stereos all times of night now to only learn that they were doing it on purpose. I hope when management reads these reviews they go back and revise some things and get better management because management now is not it. What are you going to do now that you have read and comment on a tenant saying they intentionally make their children annoy us? read more

The Staffing (AnaT) is awesome and very attentive to your maintenance requests and concerns. Ana T did a great, and if I might add stress free on boarding process for me. I was going thru a horrible break- up at the time, and needless to say she was empathetic. She was professional, thorough and still showed human kindness. read more

My experience working with Ana before and during the move-in process has been absolutely wonderful. The process was effortless. Ana is always professional, polite and extremely helpful. I love my new apartment, the environment and the incredible personalized service that the Rancho Belago Staff, in particular Ana, has offered from the beginning. Thank you for helping me settle in to this beautiful community and helping me find my home in Moreno Valley. read more

The neighbors we had we're young adults being housed by a non profit organization. They constantly caused issues and management was unable to resolve the issues. At the end of our lease, management took most of our security deposit. They claimed that unless we had a receipt from a professional cleaning service to prove the apartment had been cleaned, we would be charged to sanitize the apartment. Do not move in with high expectations. read more

I give it a 3 because we love it here and the same time we don't. This is our first time living alone and first time moving to an apartment! We got a 1 bedroom apartment. 3rd floor to be exact. I absolutely love it here. Very peaceful, shopping centers are right next to the apartment but the down fall is there's never parking in the evenings, there this guy that has 5 cars and parks his cars in all the free spots.. I don't even think thats allowed to have so many cars parked in the free spots. Then our second floor neighbor always complains about the stomps and noise my kids do. She started banging on her ceiling with something practically saying to be quiet so I of course stomped even harder. I am not going to let her get away with that. Also, the office called me that she was complaining about the noise but I told her what can I do!? I have kids that are 1 and 3!! Obviously she can't relate because she doesn't have kids. Kids are kids and are very active at that age. I am so tired of her complaining all the time. I am just waiting for her to move out so we can be in peace!! read more

I just want to say that I am so impressed with the property management professionalism. I had a water leak in the apartment and they sent someone over very quickly. The maintenance man (Ernesto) showed up and was very professional, he even put on shoe covers. He quickly found the problem and showed me what he needed to do. Ernesto did a great job with the repair and even went above and beyond with replacing a light that was out in my laundry room. We need more people who care for others like Ernesto, Alisha, and Alicia. Thank you guy for everything. I really appreciate it. read more

So it looks like I've been conned out of my deposit and my deposit on the gate remotes...Here is their email response to my issues: Good morning Genoveva, Thank you for the attachments for our reference. I went ahead and reviewed your file regarding your move out statement. The $87.50 paid to Sure Deposit is a non-refundable purchase price issued to them for a security bond. You did not pay a refundable deposit to the community. If you read the Sure Deposit attachment it states that you will not be receiving the premium back at the end of your lease term. I also attached the check you issued to Sure Deposit. In addition, I have attached your lease agreement that indicates you have zero deposits and the civil code 1950.5 found on page two only applies to refundable deposits to the landlord. In regards to your remotes, I thoroughly went through your entire file to look for additional key addendums for the remotes but none were found other than the one we both attached. I have attached your resident ledger which indicates you received a $50 credit for the remote deposit that was specified in your key addendum. Unfortunately you will not be receiving any additional money for the two other remotes. Hence the key addendum we both referenced that only states you received one remote dated back to April 13, 2013. Kind regards, Breeanna Lobo | Assistant Community Director Rancho Belago Apartment Homes 27625 E Trail Ridge Way Moreno Valley, CA 92555 O (951) 924.6400 | F (951) 924.6411 ranchoacd@weidner.com | www.ranchobelagoapts.com What Matters to You, Matters to Us. ™ cid:image001.jpg@01D18E4C.94ED1880 read more

Rancho Belago - I only got back my deposit for one of the three gadgets I turned in becasue they could not find my "key addendums" see review Genoveva A. - Apartments Near Me - Moreno Valley, California

Rancho Belago is one of the most beautiful homes I have lived in. My three bedroom apartment home could not have been a better layout. For an apartment, the master bathroom is HUGE (with double sinks) with an enormous walk in closet! Downsizing from a house can be challenging, but this floor plan worked perfect for my family. The tile floors, beautiful crown molding, and all the other details took my experience living here over the top. So sad I moved out of state from this beautiful oasis! read more

Rancho belago apartments is definitely a place I would love to live at if I were to rent again. Lived here for 10 months never had any real issues but parking. People loved to park in my assigned parking spot. Tow trucking company is very reliable and quick to help. Be parked were you're supposed to be parked and you will not have any problems. The Leasing office is always friendly and helpful. Running errands was always quick since walmart is across the street. The complex is pretty quiet and people usually keep to themselves. read more

First off . Your paying 2,000$+ monthly for one bedroom right . Good impression at first ....... DIDNT notice at first but once your living there for a while . you realize your in a "landlord special" everything was cheaply installed . the cabinets are missed aligned and missing BOARDS TO COVER THE REST . dishwasher leaks everytime you use it . the painting isn't even taped throughout the whole house there's markings everywhere looks like a 5 year old was paid for it . don't get me started with the recent paint job they did this month on the ENTIRE APARTMENTS.....and the people here aren't friendly I wouldn't suggest living here if your A. New home owner . b a couple . C someone just who wants to live . If you want to PAY THAT MUCH for such a CHEAPLY MADE apartment for a "lux living " GO FOR IT. And quite coincidentally they only reply to good Yelp reviews and not bad ones to actuallly SEE THE PROBLEMS AND HELP INSTEAD OF IGNORING read more

Been a resident for about a year and love it they have so much to offer and live close by everything (walking distance). Guest parking is the only issue for guest not this guy. So my guest do a little walking read more

I came home at 5:30 pm, at my dog enduring a burning 93 degrees Fahrenheit apartment. My air conditioner had gone out, and I immediately contacted the after-hours line. The representative took my information and informed me that someone would contact me within the hour. I received a call back within forty minutes from Ernesto, who immediately walked me through some possible issues and assured me that he would go out and look at it. By 7:00 pm the air conditioner was up and running, and my dog was happily resting in an air controlled environment. Ernesto is not only highly efficient, he maintains and delivers excellent customer service. If you ever have an issue after-hours, I recommend you requesting Ernesto. Thank you so much for your help! read more

This is a very NICE place to stay! The staff was VERY nice. Great location. My only complaint was a noisy tenant above me. (Very Heavy walker!!!) read more

Ana is the very best in professionalism and customer service. She is so nice and very accommodating. She has made our experience an amazing one. I am so impressed with her attentiveness and always being available when needed. Thank you Ana for demonstrating that exact way customer service should be. You are nothing less than awesome! read more

I love living at Rancho Belago- Everyone in the office are very sweet and helpful. The amenities are amazing. I love their new BBQ grills and new pool furniture. read more

The location is great and the property is beautiful. I live on the third floor with the balcony facing north and the view of the San Bernardino Mountains is amazing. Granite countertops are gorgeous but most importantly it is just a nice, quiet and relaxing place to call home. I have lived here for two years and I have no complaints yet. read more

Despite the Covid-19 These 3 ladies have been fantastic. Upon move in i alrwady knew that this property was a perfect fit for my family and I. I am so pleased that The great attitude from Reyna Ashley and Alicia has made my move in even more of a comfort for mg family.. Kudos to you girls keep us residents safe and Be well... read more

Since I moved to Rancho it has been great! maintenance and the office staff are super helpful and nice. Anything that I call for they are on it immediately, works orders are done super quick. They care for their residents. Let me tell you about their amenities, they are AWESOME!!! the pool is big and they also have a small pool for toddlers/small kids which my daughters love. Their Gym is nice and have great equipment. Huge BBQ grills and enough sitting area for having guest. I truly recommend Rancho is a great property to call home. read more

I came in to the Rancho Belago Apartment Office to ask a question about my new lease. I was greeted by the friendly and knowledgeable staff. Mr. White shook my hand and ask me to come into the office to assist me. He was polite and explain my lease to me that answered my question. Mr. White asked me did I have any other questions that he could help me with. I enjoyed the personal service Mr. White provided concerning my situation. I would recommend my friends to come here to lease an apartment. Thanks Mr. White for the excellent customer service. read more

I was given a tour of the property yesterday and it went great. The apartments are very clean and well maintained. The office staff is friendly and welcoming as soon as you walk in. I'm excited to movie in seems like a great quiet place to live. read more