Lived here for about 2 years. The apartment itself was fine, but overall the experience felt off at…read moretimes. When we first moved in, I went to the pool with my kids and was questioned about whether I even lived there "because she had never seen me before," which was strange. Another time, I was walking my kids to the park and was followed from the office area, and that same person ended up sitting at the same table as us without saying anything. It just made things uncomfortable. Communication with the office was also difficult at times. While responses may be described as "direct," they often came across as defensive rather than helpful when concerns were brought up. Parking was also an issue. We were never clearly notified about how limited guest parking actually was, and visitors often had to park down the street. There were also times we saw people camping right outside in the corners of the property. They would get removed, but then come back weeks later. There were also multiple car break-ins while living here, and neighbors would often warn about seeing sketchy people at night. The move-out process required multiple follow-ups. The itemized statement was not initially provided by mail as stated, and was only uploaded to the portal after repeated requests. There were also duplicate charges and a prior payment that had to be corrected. After posting a review elsewhere, management responded stating that everything was clearly communicated and supported. That wasn't my experience. The itemized statement was not initially provided and only became available after multiple follow-ups, and duplicate charges had to be corrected. Since photos were brought up in their response, I'll just note that I hadn't mentioned photos originally. For context, I also have dated move-in documentation showing the condition the unit was originally provided in, which is important when comparing any move-out charges. I also noticed reviews from individuals associated with management, which makes it harder to fully rely on the overall rating of the property.

I would not recommend this property based on my experience with the move-out process…read more We made a genuine effort to thoroughly clean our apartment before moving out, but the move-out inspection felt extremely nitpicky and excessive. We were charged for very minor things, including an area near the door handle where there were only a couple of small drops of what appeared to be something that could easily have been wiped away. What was especially frustrating was seeing photographs of seemingly every corner, crack, crevice, and minor imperfection in the apartment being documented and used to justify charges. After living in an apartment and making a reasonable effort to clean it before moving out, it was disappointing to feel like the inspection was focused on finding anything possible to charge for rather than fairly evaluating the overall condition of the apartment. I understand that apartments need to be left clean and that legitimate damage may result in charges. However, there is a difference between addressing legitimate cleaning or damage issues and documenting every tiny imperfection and treating it as a chargeable expense. My biggest disappointment was how the situation was handled after I disputed the charges. I would have appreciated a more reasonable and customer-focused approach instead of simply being told that management's decision was final. I hope management considers whether this type of move-out process is really a fair reflection of how they want residents to be treated. !Update in response to management: My concern was not simply that we weren't present for the final inspection. My concern was the extent to which extremely minor items were documented and treated as chargeable cleaning. We thoroughly cleaned the apartment before leaving, yet the photos provided to us included things such as a couple of small drops near a door handle and photographs of virtually every corner, crack, and crevice. Being present for the inspection would not have changed my concern about the standard being applied. I believe a reasonable assessment should consider the overall cleanliness and condition of the apartment rather than treating every minor imperfection as a chargeable item. I understand that legitimate damage or excessive cleaning can result in charges, but I do not believe that documenting every tiny imperfection is a fair representation of the condition in which we left the apartment. I stand by my review and my experience with the move-out process.

I've been living here for a while, and I wish I could say the experience has been good but it…read morereally hasn't. There's been a roach problem since I moved in that has never fully gone away even after trying to handle it myself. It's stressful and not what you expect when a place advertises itself as "luxury." Parking is another constant issue. There's never enough space and the gates are broken more often than not which makes the complex feel unsafe. The building entrances also stay dirty and it's clear that upkeep and cleanliness aren't a priority here. As a mom currently dealing with all of this, it's been nothing but a headache. I wanted to share my experience so others especially families with kids, know what they're walking into before signing a lease.

Lived here for over 5 years. Management and maintenance are the worst I've experienced. No response…read moreon maintenance request until you make a big deal about it. Homeless people rummage through the dumpsters all day and night. Pool parties all summer long. Management doesn't enforce rules but will send emails about them. 100% lack of accountability. I hate that I live here

We've had a great experience with Stone Canyon Apartments. The team is very responsive and quick to…read moretake action whenever something comes up. One experience that really stood out was when one of our packages was accidentally delivered to a neighboring apartment complex. The Stone Canyon team went out of their way to retrieve it and deliver it directly to our door. They're also very receptive to feedback and willing to accommodate reasonable requests, such as wearing shoe covers when entering our apartment. We really appreciate their professionalism, responsiveness, and willingness to go the extra mile for their residents.

This review is for the Stone Canyon Management Team - Maribel and Bri. I've only been here two…read moreweeks and haven't completely settled in yet, but I wanted to share how wonderful they've been. From the very beginning, they were informative, kind, and provided exceptional customer service while my partner and I were choosing our first apartment together. It truly means so much to start this new chapter of adulthood in a place that already feels so promising. I'm really hoping my experience here continues to be a positive one. I like to stay at places long-term, and I'd love for this to feel like home until the day we're ready to buy our own house Stone Canyon, please be good to me!!

France's Torres, has been incredible! She has definitely makes me feel confident in renting from…read morethis property. She provided a lot of good information and answered all my questions.

I'm truly impressed with how beautiful this apartment complex is here in Moreno Valley. I am so…read morehappy to call this place home. The amenities are spotless, well-maintained, and absolutely gorgeous. The staff is always respectful and kind, and maintenance is exceptional. Henry, the maintenance technician, was especially helpful. I had a question about my washer, and he answered with so much knowledge and professionalism. Overall, I'm beyond grateful and happy to call Broadstone Rancho Belago my home.

Don't waste your time and $ applying here if you cannot download PDF paystubs. They will not accept…read moreprintable PDF paystubs. They use an AI income verification service which is in violation of the California Fair Housing Act. I work for the County of Riverside and even though I provided my official position offer letter on Riverside County letterhead, the phone number for employment verification, and one month of previous paychecks, they were unwilling to verify me. Their lack of effort to take the time to verify my County employment absolutely baffles me to no end The Reserve Apartments at Rancho Belago verified me and I signed a lease within 24 hours of applying. Head over to those apartments and see Natalie and Daniesha, they are super nice and helpful. Unlike the office staff at Lasselle Place

Poor Resident Services. Huge issue for people renting here. Needs improvement because for some…read morereason it takes VERY long for nothing just to fix or replace. Prices are outrageously too high and expect us to give rent on time and pay all these fees just to not give any good service in return to the tenants. Pretty unfair. Theft is also an issue here, all this rent money and fees are collected individually from everyone and yet it isn't invested into security cameras or apartment improvement, If you're looking to rent here then I do not recommend unless they improve the said problems.

The maintenance team at The Overlook consistently does an outstanding job. Whether they're…read moreaddressing issues on the property or handling maintenance requests, they respond quickly and always do their best to help. What stands out most is their responsiveness. Urgent issues are handled promptly, while non-urgent requests are addressed within a reasonable timeframe. Their attention to detail is just as impressive. Recently, I noticed that one of the stairwells and hallways could use a good cleaning, and by the very next day the team was there power washing the area. They did a fantastic job, and the difference was immediately noticeable. It's clear that the maintenance team and property management take pride in caring for the property and making it a welcoming, well-maintained place. Their hard work, professionalism, and dedication deserve recognition and are truly appreciated.

The pool is great and in the evening a relaxing spa for awhile! Also a walking path behind up on…read morethe hill overlooking a lot of the city!

the residence was very clean at all times. maintenance requests were done in a timely manner. gym…read moreis top notch though I wish I were able to swim laps in the pool. super friendly staff. I didn't give 5 stars solely due to the location.

I've lived at the Mission lofts for going on 5 years! This place is awesome! The staff is nice & go…read moreabove and beyond to help us residents. From Lena to Haylee, Bani & the greatest maintenance guy ever Jose. I have had nothing but great experiences with them! Thanks to all of you. You've made this the best housing choice ever!

Monique the manager is always very welcoming and professional. She also makes sure maintenance…read morestays on top of it, if you put in a work order as well as making sure our amenities stay clean and nice all the time. I lived there for 8 years. Always nice clean community. We left because the unit had no washer and dryer.

Best apartment community in Redlands. Units are LARGE, grounds are well kept, large resort style…read morepool area, we even have a vending machine with beverages. Dog park, corn hole gazebos with BBQ grills picnic tables, fire pit and a spacious playground. Garages make you feel like you have a HOME. I can't say enough about our community staff management and maintenance they are all kind, caring, fun and genuine! Neighbors actually meet up and chat with their dogs in the quad which looks like a park kids layout and play it's just amazing to live here. I am an 8 year resident I have had almost every type of unit and I can say it's GRAND over here!

Been living here going on 3 years! First it was just me and my husband and now it's us and our baby…read moredaughter. Pros: very affordable price, great manager-Brandy, has been helpful since Day 1 and was a major reason we chose to live here, ample parking, gated facility, close to shopping, no roaches or ants, friendly neighbors, well kept swimming pool, and modern apartment. Cons: some neighbors are a bit noisey, especially at night. We are used to it but it gets old after awhile. And kids in the pool in the summer. Don't even think you're going to get in there when the kids are there. Overall, it's been a great place to live and we plan on staying until we can afford a house. Brandy is the major draw to the place she's beyond warm and inviting and willing to help. My in-laws were recently homeless and Brandy was trying to help us get them in but we were unable to due to their bad credit, but we were really touched that she cared. Honestly the price of the apartments are very reasonable. We like living here a lot and feel safe with our infant as well. I wish there were washer and dryer in the units-community laundry sucks, but there's plenty of washers and dryers. You won't be unhappy living here :-)

I want to take the time in show appreciation to Brandy who was helping me. Her service was just…read moreamazing! Her customer service and response just outstanding. I will definitely be referring people here. Thank you Brandy

Went for a tour of the community, it was such a great experience. The tour guide was very…read moreinformative and kind. We brought the kids and they had a lot to say. She was pleasant and patient and made the whole experience way more enjoyable than other tours we have been on. 10/10

Hopefully these stars aren't cumulative; like all the water damage has been. Smart to have the City…read moreAND Water District coming out to turn off the water supply to the community for half a day! Maybe it will stop it from leaking through the roof they claim to be fixing. Both agencies are coming out to turn it off?!? Maybe one agency could fix the "fenced-block-wall" while the other shuts off the water...? The odds of that happening are greater than the Property Director actually responding to any maintenance requests. Court records are privileged to public and easily accessible. Knowledge is power. A little due diligence on this Property Management's sister properties shows their consistency when it comes to negligence. Just be aware of the "false positive" reviews posted on Google - unless it's Opposite Day then they are 100% accurate!