We were looking to rent in Moreno Valley and Matt helped us out at Villa Annette. Villa Annette is…read morea very well planned apartment complex. More importantly, it was very reasonable priced. The apartments are very modern and spacious. Everything has been wonderful thus far. Matt was super helpful, knowledgeable, and very professional. A high level of professionalism and kindness goes a long way. Thank You!

Lived here for about 2 years. The apartment itself was fine, but overall the experience felt off at…read moretimes. When we first moved in, I went to the pool with my kids and was questioned about whether I even lived there "because she had never seen me before," which was strange. Another time, I was walking my kids to the park and was followed from the office area, and that same person ended up sitting at the same table as us without saying anything. It just made things uncomfortable. Communication with the office was also difficult at times. While responses may be described as "direct," they often came across as defensive rather than helpful when concerns were brought up. Parking was also an issue. We were never clearly notified about how limited guest parking actually was, and visitors often had to park down the street. There were also times we saw people camping right outside in the corners of the property. They would get removed, but then come back weeks later. There were also multiple car break-ins while living here, and neighbors would often warn about seeing sketchy people at night. The move-out process required multiple follow-ups. The itemized statement was not initially provided by mail as stated, and was only uploaded to the portal after repeated requests. There were also duplicate charges and a prior payment that had to be corrected. After posting a review elsewhere, management responded stating that everything was clearly communicated and supported. That wasn't my experience. The itemized statement was not initially provided and only became available after multiple follow-ups, and duplicate charges had to be corrected. Since photos were brought up in their response, I'll just note that I hadn't mentioned photos originally. For context, I also have dated move-in documentation showing the condition the unit was originally provided in, which is important when comparing any move-out charges. I also noticed reviews from individuals associated with management, which makes it harder to fully rely on the overall rating of the property.

I've been living here for a while, and I wish I could say the experience has been good but it…read morereally hasn't. There's been a roach problem since I moved in that has never fully gone away even after trying to handle it myself. It's stressful and not what you expect when a place advertises itself as "luxury." Parking is another constant issue. There's never enough space and the gates are broken more often than not which makes the complex feel unsafe. The building entrances also stay dirty and it's clear that upkeep and cleanliness aren't a priority here. As a mom currently dealing with all of this, it's been nothing but a headache. I wanted to share my experience so others especially families with kids, know what they're walking into before signing a lease.

Lived here for over 5 years. Management and maintenance are the worst I've experienced. No response…read moreon maintenance request until you make a big deal about it. Homeless people rummage through the dumpsters all day and night. Pool parties all summer long. Management doesn't enforce rules but will send emails about them. 100% lack of accountability. I hate that I live here

This review is for the Stone Canyon Management Team - Maribel and Bri. I've only been here two…read moreweeks and haven't completely settled in yet, but I wanted to share how wonderful they've been. From the very beginning, they were informative, kind, and provided exceptional customer service while my partner and I were choosing our first apartment together. It truly means so much to start this new chapter of adulthood in a place that already feels so promising. I'm really hoping my experience here continues to be a positive one. I like to stay at places long-term, and I'd love for this to feel like home until the day we're ready to buy our own house Stone Canyon, please be good to me!!

Easy move in. Bri was the best! Help our little family get into a nice home where our son will have…read morehis first steps

I'm truly impressed with how beautiful this apartment complex is here in Moreno Valley. I am so…read morehappy to call this place home. The amenities are spotless, well-maintained, and absolutely gorgeous. The staff is always respectful and kind, and maintenance is exceptional. Henry, the maintenance technician, was especially helpful. I had a question about my washer, and he answered with so much knowledge and professionalism. Overall, I'm beyond grateful and happy to call Broadstone Rancho Belago my home.

After living here for 1yr, I can truly say that this place deserves 5 stars! Never had any…read moresecurity/crime issues, it is very safe, quiet, & neighbors are friendly, the apartment is new, clean, & all appliances are of high quality! Kasandra was also a big help in assisting me with a billing error & moving out. Would strongly recommend the staff and apartment complex to others thinking of moving in the area!

Don't waste your time and $ applying here if you cannot download PDF paystubs. They will not accept…read moreprintable PDF paystubs. They use an AI income verification service which is in violation of the California Fair Housing Act. I work for the County of Riverside and even though I provided my official position offer letter on Riverside County letterhead, the phone number for employment verification, and one month of previous paychecks, they were unwilling to verify me. Their lack of effort to take the time to verify my County employment absolutely baffles me to no end The Reserve Apartments at Rancho Belago verified me and I signed a lease within 24 hours of applying. Head over to those apartments and see Natalie and Daniesha, they are super nice and helpful. Unlike the office staff at Lasselle Place

Poor Resident Services. Huge issue for people renting here. Needs improvement because for some…read morereason it takes VERY long for nothing just to fix or replace. Prices are outrageously too high and expect us to give rent on time and pay all these fees just to not give any good service in return to the tenants. Pretty unfair. Theft is also an issue here, all this rent money and fees are collected individually from everyone and yet it isn't invested into security cameras or apartment improvement, If you're looking to rent here then I do not recommend unless they improve the said problems.

Impressive and Excellent Work…read more We had a serious plumbing incident that occurred last month and the following three individuals are who I dealt with and were instrumental in resolving the crisis quickly. Problem: I went into the kitchen to find water pooling on the floor. It was cold water coming from under the sink area. It appeared that the cold water hose attachment was giving way and spewing out water. I grabbed a wrench and tried to tighten it but to no avail. The water pressure was too great. What a nightmare! Assistance: I then called the office and spoke to William. After I relayed the info to him, he immediately expedited the problem to two wonderful maintenance people, namely Luis and Gilbert. He also took some time to calm me down because I was frantic. William is very professional, diligent, and quite skilled in his job duties. There was no delay in getting maintenance to our apartment. Solution: Luis came in first and upon seeing the disaster, immediately went downstairs and turn the water off. He contacted Gilbert who came in record time with a water suction vacuum. He worked very fast and hard and all the water was gone in about 6-7 minutes. This is the best team work I have seen in a long time. Also when Gilbert came to replace the shelf under the sink, he discovered that our garbage disposal unit was inoperable and a very small water leak was detected. The unit could not be repaired, so he replaced it and we've had no more leaks. Luis and Gilbert are very hardworking, knowledgeable, and are highly skilled in their field of maintenance. I am truly grateful for all the work they did in resolving the situation. I'm also grateful for William's quick response to the problem and also his genuine concern. Thank you, Overlook, for having such great people as these helpful and dedicated ones. Sheila

The fire fighters did a great job! We felt safe all night. Today I feel it will be close to 100…read morecontained if the winds calm down!

This young man Tyler, maintenance worker at our apartment complex, is just so knowledgeable and on…read morepoint! He has helped fix things around here so quickly. He has been a life saver! Tyler has even checked back in with us- to ensure everything is still running smoothly! Tyler is hands down an excellent "Jack of all Trades", maintenance worker. Thank you so much Tyler, we appreciate you!

The Lofts are unmatched. I've lived in other places before coming here and I can say without a…read moredoubt that they do it better here. Lena, Jose, Dani, Haylee, Tyler, Maria, and everyone who works here have made this location such a joy to live at. The neighbors are great and we love our apartment, it is home through and through. It's a bit bizarre to see folks bash this place for things that they know exist before even signing on. We were made well aware of the train before we even finished the tour and we were on board knowing full well there would be noise. The staff make every attempt to help residents when things arise. I had an issue with a homeless person poking around my apartment and Lena helped me sort it out asap. Jose has been the most helpful and handy person on the planet. He's even come after hours to help me sort out some things in my apartment. I love using the amenities and the property is well maintained. It's a great location to live as well with good access to downtown! I have noticed stray cats in the past, but they don't cause any issues. They look like they've been fixed by the looks of their ears since they've been tipped. They are not disease ridden that's just a harmful misconception. This street seems to be home to strays as they live down the street from what I seen. Them stopping by is inevitable, but they are not pests as others have seemingly implied. If you leave them be they will roam away as they roamed in. If you take reviews at face value then it can be easy to get carried away. The overwhelming regard for the lofts speaks for itself. Thank you Mission Lofts team for all that you do.

I was looking to find a new place to start a new chapter in my life. As I was about to give up and…read morestay at the apartment complex I'm currently renting (not a fun place tbh) I found the countrywood apartments and as soon as I walked in I knew I was meant to start my new chapter here! The vibe was just right and as I entered the leasing office I met Jennifer and Vinci which not only were they super amazingly friendly but extremely helpful. They showed me my new apartment and took the time to guide me step by step on the application process and although we faced some difficulties with the portal and application process they guided me through the entire process till the very end and I'm very thankful and excited to start my new journey here at the countrywood apartments :) Jenn and Vinci you guys rock! Never change your amazing personality and thank you for all your help

Resident since 2018 and Trust me you want to live here as well. Beautiful well kept resort styled…read moreproperty that makes you feel like everyday is a vacation. Management so caring they checked on me and fed my family after my surgery. Professional maintenance team, the Largest floor plans around 5 stars!!

I want to take the time in show appreciation to Brandy who was helping me. Her service was just…read moreamazing! Her customer service and response just outstanding. I will definitely be referring people here. Thank you Brandy

The apartment manager Brandy is very easygoing but firm. She makes sure the grounds are clean &…read moreit's always very well kept. She's approachable & always professional.

Went for a tour of the community, it was such a great experience. The tour guide was very…read moreinformative and kind. We brought the kids and they had a lot to say. She was pleasant and patient and made the whole experience way more enjoyable than other tours we have been on. 10/10

Hopefully these stars aren't cumulative; like all the water damage has been. Smart to have the City…read moreAND Water District coming out to turn off the water supply to the community for half a day! Maybe it will stop it from leaking through the roof they claim to be fixing. Both agencies are coming out to turn it off?!? Maybe one agency could fix the "fenced-block-wall" while the other shuts off the water...? The odds of that happening are greater than the Property Director actually responding to any maintenance requests. Court records are privileged to public and easily accessible. Knowledge is power. A little due diligence on this Property Management's sister properties shows their consistency when it comes to negligence. Just be aware of the "false positive" reviews posted on Google - unless it's Opposite Day then they are 100% accurate!