Here I am on vacation. Just got my car back from them yesterday for a transmission rebuild and it is worse then when I brought it there! Here it is the weekend and they are closed and I am supposed to be back on the road to home in California early Monday morning. I guess I will have to wait until Monday am to talk to someone and figure out what to do. So, I went back and they were trying to figure out what was wrong; contacting the factory STAR service techs numerous times and trying different things. While that was happening I was looking at new/used cars and they had just got a '14 Charger Black on Black on trade over the weekend. They made me a killer deal on trade in of my '08 car with 200,000 miles on it. I know its hard to believe but after they gave me the price it took only like 15 minutes for credit app and approval and 15 minutes for paperwork and I drove it off the lot. Special shout out to Tom Ramsey, Payton, sales and Darryl, business manager and Jeff, service manager. Everyone there was so nice, understanding and helpful. Best car buying experience EVER! Thanks! I love my new car! Unlimited Lifetime power train warranty too for no xtra charge. read more

they are dishonest stay away bought car engine blew next day they told me as is sale do not under any circumstances buy a car from them your lying again you know all about my blown motor you told me to bad as is sale stop lying you are a horrible person read more

Extremely Disappointed -- Unethical Sales Practices If I could give negative stars, I would. I had a signed contract on a Ford Raptor truck they took in on trade this past Thursday, along with an extended warranty. Despite having a fully executed agreement, they sold the vehicle out from under me overnight. I tried to leave a deposit last night to secure the purchase and even pleaded with them to take payment to avoid exactly this scenario. They refused, assuring me--via text--that the truck was mine. I arranged shipping and made plans for full payment first thing this morning. When I called to finalize the payment, I was told the general manager had sold the vehicle. I had spent hours the previous day with the sales manager discussing the trade, reviewing photos, confirming warranty details, providing my driver's license, and arranging logistics. The vehicle file was in their finance and insurance office with my name and documents clearly marked. No one returned my calls. No one gave me the courtesy of a heads-up. They simply sold the truck without honoring our agreement or even informing me. This was not just disappointing--it was unethical and unprofessional. I would caution anyone doing business here to be extremely careful. read more

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There average rating is well earned... These people are thieves. I bought a 2018 Jeep Renegade in Aug 2019. They showed me a clean car report and we closed the deal... Fast forward to today and I find out while selling this Jeep, it had a front end collision with structural damage, and it is now on the car fax. These guys are thieves and the true definition of used car salesmen. Stay away from this place read more

I wish I could give them zero stars sent my car there to get worked on cause they were the only ones who accepted my insurance and they put in the claim and missed a bunch of stuff they would have to do and this led to the rest of the parts on a separate invoice so the Motor insurance wouldn't cover it they charged extra for the extra parts and so I went to O'Reilly's and got them myself drove them to them and spent 300$ less then what ramsey was trying to charge for parts andd they still charged me 1000 dollars for labor. Got the car home finally after a few weeks and the check engine light is now on and when I brought it to O'Reilly's they plugged it in and told me it's the thermostat and I called to see if they would make it right and they told me it'll take a week and another 350 to get that fixed and that they never touched it even though it needs to be replaced with the first issue we brought it there for don't ever bring your stuff here they don't know what they are doing at alll read more

will not honor a verbal agreement any thing you do at this dealership you better get it in writing

I made an appointment online to have my dodge dually serviced. The appointment time was 2:15 PM for today May 6, 2021. When I arrived I checked in and was told that "Technical" issues. were backed up and I could get on a list and I may be able to be serviced in two weeks. My appointment was to replace the drive train U-joints and the carrier bearing, I don't know how that is a technical issue. Two hours of my time wasted driving to Harrison and over $15 in diesel fuel. I was hesitant to make an appointment due to their rating and I should have driven to Missouri to get my work done. read more

Traveling to Arkansas with friends for the first time to go camping and got a nail in a tire. My tires need replacing any ways so I decided just to purchase 2 new tires and have them installed. I Waited for almost two hours for them to tell me that they decided to just patch the hole and not sell/ replace my tires. Also they didn't recollobrate my tire censors. As it was cutting into my trip with friends I decided to just pay for the patch and leave. On the way out to pay I over heard some mechanic call me an idiot. Which I 100% looked him in the eye and said, I'd be the idiot you're referring to. He looked embarrassed but offered no apology. This place is awful with rude and incompetent staff. I purchased my 2015 Dodge Ram brand new (which I love) and have lived in two other cities where I've had it completely serviced by the dealerships and never have I experienced such abhorrent behavior and dissatisfaction as I have with this place. read more

The team members at Ramsey Motor Company and the experience I had while purchasing my new Jeep far exceeded any previous experience I have had when purchasing a car. From the owner, Ronnie Ramsey, to my salesperson, Evan Hale, all the way to the business manager, Jason Sipes, each treated me like I was his only customer of the day. They were friendly, thorough, patient, and at no time did I feel pressured to make a quick decision. Having done my research and shopped around on-line, I knew exactly what I wanted, and they were able to match me to the perfect vehicle as well as compete with any of the prices I had seen previously. In addition to the Jeep's pricing, Mr. Sipes was able to compete with any other lenders when it came time to look at my financing options. I left Ramsey Motor Company driving the Jeep that I wanted, making a payment that was within my expectations, and wearing a HUGE smile on my face. Thank you, Ramsey Motor Company team! read more

Do NOT use this place for ANYTHING! I am stationed at Fort Bragg, NC and had some issues with my truck while visiting my parents. paid $500 to get the problem fixed, then drove from Fort Knox Kentucky to get it, found out in the drive back the problem still was not fixed. I took the truck back and they charged me another $300 and when I came to pick it up the problem was still not fixed. At this point I have spent $800 and several days and it still has the exact same problem. I would not take my truck here again if they would fix it for free. Do not use this place unless you have tons of free time and more money than you know what to do with. Thank you for taking the time to read this read more

Can I go negative on the stars???? I bought my Jeep in June 2014. I love my Jeep and have had no problems with it at all. What I have had problems with is the service. I bought the extended tire warranty (DO NOT get this). On Sept 11 while getting my tires rotated (somewhere else) I am informed that I have a knot forming on one of my tires. The mechanic puts my tire back on and I drove straight to the dealership. A helpful woman came out to my car and took down info and measured the tire tread then told me someone would call me. Not that day. Not the next business day. So I called them. Still checking... Daily phone calls to them. Still checking. I get frustrated and let a male check on my behalf on Sept 21. This does help and he gets a response from Mr. Hale. Still no answer but they are checking on it. FINALLY on Sept 22 I find out they have ordered a replacement tire. On Sept 25 I finally get my tire. TWO weeks after the knot was found. Was it they didn't want to replace the tire? Was it because I am female? I would not send my daughter here to buy a car. I am good enough to dish out the money to buy the car but not worth good service. WOMEN BEWARE. They have women working there but they don't care about serving women. read more