My mother stopped by to check on getting a second opinion on some work done by another…read moremechanic--for an ongoing issue that might benefit from another perspective. When he found out who did the work, he talked about how well he knew the guy and said he would've done the same thing (not even having seen the car). He said she could bring it by for testing, but he also told her he's expensive. Ah. Okay. Message received. You don't want our business. We won't be going back to find out if he's a decent mechanic or not. But I thought other people might need to know that this mechanic even describes himself as "expensive."

Forward- Vehicle involved-2005 Jeep Grand Cherokee, 5.7…read more About me - Retired now but x-auto-mechanic; have been working on and with all types of vehicles since the '80s, so my extensive experience is of great value to me when it comes to knowing another credible auto-mechanic. Early Sept 2021, we began experiencing new issues with this vehicle, in short: 1. The throttle acceleration would sporadically jump (as if one was to tap the gas pedal on and off) and then for no reason, die. 2. The vehicle would die unexpectedly no matter speed or angle. 3. Would not hold a steady idle. I used a consumer model code reader to see if I could determine the possible issue and resolve it myself, knowing how expensive it is these days for auto-repair, especially if it involved troubleshooting/replacing electronic components. I did retrieve some codes ex: U1411 which indicated the likely cause was the ECM. Well, I also happen to know the ignition switch could cause the vehicle to unexpectedly die so I changed that component first. It's an easy replacement and an inexpensive component ($30) but a little tedious to replace for most that are not mechanically inclined; however that did not resolve the issue. I researched for about 4 hours in addition to speaking to a couple of 30+ year ASE Certified Jeep mechanics who, after reviewing everything were very confident it was the PCM and not the ECM. That said, other than locating one from a salvage yard, the PCM ($1,300) was no longer available for this vehicle nor was the ECM which would have been considerably less. After speaking to John (Owner of "MasterTech Auto Repair") in Harrison, AR. and describing the issues, he assured me he had much more sophisticated equipment to perform a more in-depth diagnosis. He was relatively confident that he would be able to determine the issue fairly quickly over a few days. So that was the best and most effective way forward to determine what the issue was. After a few days of diagnostics/graphs and research, John updated us indicating although right now he was leaning towards the ECM being the issue, he only felt 75% confident. He also mentioned he was noticing some fluctuating voltage in the throttle body. In any case, he wasn't satisfied just yet and asked if it would be OK for him to continue his deep diagnostics and troubleshooting until he felt confident of the cause. I told him to keep it and do what he needed to do until he felt absolutely confident of his diagnosis because I wasn't going to spend money on an ECM or PCM if that didn't resolve the issue and he completely understood. So, 2 more days went by and we received an update call from John. After even more graphing and diagnostics and personal persistence, John said he was now absolutely confident the issue was in fact the throttle body. All in all, after previously conferring with other long-tenured ASE certified Jeep mechanics, their recommendations could have cost us upwards of $1,500-2,000+, and instead, the decision to take it to MasterTech Auto Repair was the correct choice and most affordable and effective choice and resulted in the complete satisfaction of this customer all due to John's steadfast insistence not to be partially satisfied but to be absolutely satisfied with a cause and resolution. Readers Note: Coming from a family of Auto and Aircraft Mechanics, I am not easily pleased nor satisfied when it comes to dealing with most people who claim to be auto-mechanics b/c most don't know anywhere near what they claim to know. Dealing directly with John at MasterTech was a very nice and refreshing experience and I personally and HIGHLY recommend them to anyone.

4 Star Car Care offers quick and amazing service. I was in town for an unfortunate event, and…read moreneeded to have new brakes before driving back through the hills. Less than three hours later, my brakes were fixed and we were on our way. Thank you John for your amazing service.

I was heading home to saint Louis when my car suffered some issues with a cylinder misfire and left…read moreme stranded on the side of the highway. The guys at 4 star car care took my car in right away and got me back on the road in 2 hours. Very impressive shop with welcoming staff. Highly recommend!

Would recommend if you had lots of money and never wanted to know anything about what was going on…read more(also it must depend on name and what you drive). We bought a vehicle (used) (mechanic special) to help with someone with medical conditions. We had the vehicle towed to him in March. It's October. We just now got told it will be 400.00. They unhooked stuff and they can't fix it. So now we owe them 400 after all these months. We have had to literally chase them down to get any information. I stated once the girl in the front office was very sweet. That must be a 1 time only thing because after that it's very rude. The owner said him and his wife looked at this vehicle. I managed an auto shop for many years and this is very unprofessional to say the least. They are probably wonderful if you have the right name!

Wil and his front desk girl were amazing. I was on a roadtrip and my engine was over heating. He…read morewent out of his way, by coming in on his day off, to make sure I was on the road as quickly as possible! Wil was very knowledgeable and explained everything before doing any work. I will never forget their kindness and great service! I would definitely recommend stopping by for any car needs!

I needed to have the oxygen sensor replaced on my Jeep Cherokee. Ordinarily I'd do it myself but…read moreI'm having a house built here & all my tools are in storage. I made an appointment at Terry's, bought the sensor, & showed up about 1/2 an hour ahead of schedule. I was out in less than 1/2 hour & the charge was $20! I will definitely go back in the future.

THANKYOU! We are traveling cross country from California and…read morewere in need of an oil change. I had no luck finding your average 10 minute /quick oil stop so I searched Yelp and found these guys! So glad I did. Todd took my call, made me an appointment and then took us in early! Very fast, efficient friendly and the cost was reasonable!

My girlfriend took her car there for a check engine light issue. They cleared the code, stated they…read moredid a hard reset and charged her $400.00. They did nothing to resolve the issue and told her if the issue came back it would be $1100.00 to replace the part(throttle body) which another shop replaced for $100.00. What Main Street Auto did is an example of capitalism without a conscience and poor business practice. Shame on Main Street Auto.

If I could give a negative 5 stars I would. Word to the wise. If you live in the northwest Arkansas…read morearea and you need repair on your car or truck, DO NOT take it to Brockman Auto Repair. They told me my truck repair of an exhaust manifold leak was an 8 hour job. They had it for A MONTH! Then they completely tore my entire motor apart. Then they said my timing chain guide was broken and was in my oil pan. Bullcrap! If it was broken why was my timing chain fine and my truck was running fine when I took it in? And the whole month he had it, he never called me to tell me what was going on. I kept having to call and ask him what was going on. And he just kept telling me he would only charge me for 8 hours labor. When he finally finished the job a month later, he held my truck "hostage" and wouldn't let me have it until I paid at least $1,350! Which if I had known what he was doing I would have told him to forget it. Then I get my truck back, FINALLY and it barely made it home. Now it won't run. It was running FINE before this. It was just loud because of the exhaust leak. He tore my truck up. And I paid him to do it. What a joke. And don't fall for his "Christian" ad trying to get you to trust him. He is a con artist Also when I went to pick up my truck he was not there. So he called me when he returned and was very hateful because I asked him if I could pay $500 down and monthly payments. He had a horrible attitude and was very angry with me. He souped up the charges to almost $2000 and there was no way I could pay that much! He finally let me have it agter paying $1,350 and made me sign a paper promising to pay the rest when I got paid. Now It wont even run and I refuse to pay anymore to him for destroying my truck. Word to the wise. BEWARE e.

Super helpful. Came out to the middle of nowhere had my van up and out in five minutes. Appreciate…read moreyou guys.

From the owner: Towing and Recovery 24/7 Mechanic Service Full Service gas pumps New and Used Tiresread more

Extremely Disappointed -- Unethical Sales Practices…read more If I could give negative stars, I would. I had a signed contract on a Ford Raptor truck they took in on trade this past Thursday, along with an extended warranty. Despite having a fully executed agreement, they sold the vehicle out from under me overnight. I tried to leave a deposit last night to secure the purchase and even pleaded with them to take payment to avoid exactly this scenario. They refused, assuring me--via text--that the truck was mine. I arranged shipping and made plans for full payment first thing this morning. When I called to finalize the payment, I was told the general manager had sold the vehicle. I had spent hours the previous day with the sales manager discussing the trade, reviewing photos, confirming warranty details, providing my driver's license, and arranging logistics. The vehicle file was in their finance and insurance office with my name and documents clearly marked. No one returned my calls. No one gave me the courtesy of a heads-up. They simply sold the truck without honoring our agreement or even informing me. This was not just disappointing--it was unethical and unprofessional. I would caution anyone doing business here to be extremely careful.

There average rating is well earned... These people are thieves…read more I bought a 2018 Jeep Renegade in Aug 2019. They showed me a clean car report and we closed the deal... Fast forward to today and I find out while selling this Jeep, it had a front end collision with structural damage, and it is now on the car fax. These guys are thieves and the true definition of used car salesmen. Stay away from this place

We hit rough road coming down one of the mountains and almost killed our truck. Both me and my…read morehusband don't have much knowledge on vehicles but new we were in a bad spot since we had no cell service. Park rangers had this crew come save us and they really are amazing. They gave us yet another reason to move to Arkansas and we will definitely be visiting in the future!