My mother stopped by to check on getting a second opinion on some work done by another…read moremechanic--for an ongoing issue that might benefit from another perspective. When he found out who did the work, he talked about how well he knew the guy and said he would've done the same thing (not even having seen the car). He said she could bring it by for testing, but he also told her he's expensive. Ah. Okay. Message received. You don't want our business. We won't be going back to find out if he's a decent mechanic or not. But I thought other people might need to know that this mechanic even describes himself as "expensive."

Forward- Vehicle involved-2005 Jeep Grand Cherokee, 5.7…read more About me - Retired now but x-auto-mechanic; have been working on and with all types of vehicles since the '80s, so my extensive experience is of great value to me when it comes to knowing another credible auto-mechanic. Early Sept 2021, we began experiencing new issues with this vehicle, in short: 1. The throttle acceleration would sporadically jump (as if one was to tap the gas pedal on and off) and then for no reason, die. 2. The vehicle would die unexpectedly no matter speed or angle. 3. Would not hold a steady idle. I used a consumer model code reader to see if I could determine the possible issue and resolve it myself, knowing how expensive it is these days for auto-repair, especially if it involved troubleshooting/replacing electronic components. I did retrieve some codes ex: U1411 which indicated the likely cause was the ECM. Well, I also happen to know the ignition switch could cause the vehicle to unexpectedly die so I changed that component first. It's an easy replacement and an inexpensive component ($30) but a little tedious to replace for most that are not mechanically inclined; however that did not resolve the issue. I researched for about 4 hours in addition to speaking to a couple of 30+ year ASE Certified Jeep mechanics who, after reviewing everything were very confident it was the PCM and not the ECM. That said, other than locating one from a salvage yard, the PCM ($1,300) was no longer available for this vehicle nor was the ECM which would have been considerably less. After speaking to John (Owner of "MasterTech Auto Repair") in Harrison, AR. and describing the issues, he assured me he had much more sophisticated equipment to perform a more in-depth diagnosis. He was relatively confident that he would be able to determine the issue fairly quickly over a few days. So that was the best and most effective way forward to determine what the issue was. After a few days of diagnostics/graphs and research, John updated us indicating although right now he was leaning towards the ECM being the issue, he only felt 75% confident. He also mentioned he was noticing some fluctuating voltage in the throttle body. In any case, he wasn't satisfied just yet and asked if it would be OK for him to continue his deep diagnostics and troubleshooting until he felt confident of the cause. I told him to keep it and do what he needed to do until he felt absolutely confident of his diagnosis because I wasn't going to spend money on an ECM or PCM if that didn't resolve the issue and he completely understood. So, 2 more days went by and we received an update call from John. After even more graphing and diagnostics and personal persistence, John said he was now absolutely confident the issue was in fact the throttle body. All in all, after previously conferring with other long-tenured ASE certified Jeep mechanics, their recommendations could have cost us upwards of $1,500-2,000+, and instead, the decision to take it to MasterTech Auto Repair was the correct choice and most affordable and effective choice and resulted in the complete satisfaction of this customer all due to John's steadfast insistence not to be partially satisfied but to be absolutely satisfied with a cause and resolution. Readers Note: Coming from a family of Auto and Aircraft Mechanics, I am not easily pleased nor satisfied when it comes to dealing with most people who claim to be auto-mechanics b/c most don't know anywhere near what they claim to know. Dealing directly with John at MasterTech was a very nice and refreshing experience and I personally and HIGHLY recommend them to anyone.

4 Star Car Care offers quick and amazing service. I was in town for an unfortunate event, and…read moreneeded to have new brakes before driving back through the hills. Less than three hours later, my brakes were fixed and we were on our way. Thank you John for your amazing service.

If I could leave zero stars, I would. My father brought my car in for an oil change for me while I…read morewas at work and they broke a hose in the process. They ordered a new one but after getting the car home, realized there was an oil leak. Took it in the next day for them to replace the hose and made them aware of the leak. They ordered a new plug and washer (though my father paid for it) and replaced that the next day. The leak slowed but my car is still leaking oil. I called them to let them know and see what needs to be done next and they told me that I cant prove it wasnt leaking before they changed my oil, that there is nothing else they can do, and told me to take it to a dealer at my expense. If I am left to pay for a problem they caused to my car, I will be contacting a lawyer, the BBB, and the federal trade commission.

Husband I are traveling and he noticed that his left front seal was leaking. We tried every auto…read moremechanic that we could find in the area including the Dodge dealership. Everyone was full and we thought that we were going to be stranded but Eric from J&B went above and beyond even though there were extremely busy and didn't really have time to fix it. He was able to get us at least a temporary fix so that we could finish our trip and get back home to our mechanic. We are so grateful to them and felt extremely blessed! We highly recommend them.

These guys know what they're doing and don't charge you your right arm for the work…read more Can't say enough good things about J&B Auto

I paid over $1,000 to get my vehicle's A.C. repaired. After about 3 trips and over $1,000, they…read morecouldn't fix it. They also put the panel, beneath the steering wheel, in crooked, covering up the tire pressure monitor reset button!

Would recommend if you had lots of money and never wanted to know anything about what was going on…read more(also it must depend on name and what you drive). We bought a vehicle (used) (mechanic special) to help with someone with medical conditions. We had the vehicle towed to him in March. It's October. We just now got told it will be 400.00. They unhooked stuff and they can't fix it. So now we owe them 400 after all these months. We have had to literally chase them down to get any information. I stated once the girl in the front office was very sweet. That must be a 1 time only thing because after that it's very rude. The owner said him and his wife looked at this vehicle. I managed an auto shop for many years and this is very unprofessional to say the least. They are probably wonderful if you have the right name!

I needed to have the oxygen sensor replaced on my Jeep Cherokee. Ordinarily I'd do it myself but…read moreI'm having a house built here & all my tools are in storage. I made an appointment at Terry's, bought the sensor, & showed up about 1/2 an hour ahead of schedule. I was out in less than 1/2 hour & the charge was $20! I will definitely go back in the future.

THANKYOU! We are traveling cross country from California and…read morewere in need of an oil change. I had no luck finding your average 10 minute /quick oil stop so I searched Yelp and found these guys! So glad I did. Todd took my call, made me an appointment and then took us in early! Very fast, efficient friendly and the cost was reasonable!

Back here again while visiting my parents. Went in for an oil change since I was overdue (and it's…read more1000 miles back home). While checking the air filter, they found a full mouse nest!! Looks like a great deal of the corn we had in the bin to feed the squirrels has been stolen and put into my air filter area!!! (It was quite the nest)! It seems clear the folks at my own hometown repair didn't actually check all that much last time!! Thanks so much for such great service!!

Super helpful. Came out to the middle of nowhere had my van up and out in five minutes. Appreciate…read moreyou guys.

From the owner: Towing and Recovery 24/7 Mechanic Service Full Service gas pumps New and Used Tiresread more

Here I am on vacation. Just got my car back from them yesterday for a transmission rebuild and it…read moreis worse then when I brought it there! Here it is the weekend and they are closed and I am supposed to be back on the road to home in California early Monday morning. I guess I will have to wait until Monday am to talk to someone and figure out what to do. So, I went back and they were trying to figure out what was wrong; contacting the factory STAR service techs numerous times and trying different things. While that was happening I was looking at new/used cars and they had just got a '14 Charger Black on Black on trade over the weekend. They made me a killer deal on trade in of my '08 car with 200,000 miles on it. I know its hard to believe but after they gave me the price it took only like 15 minutes for credit app and approval and 15 minutes for paperwork and I drove it off the lot. Special shout out to Tom Ramsey, Payton, sales and Darryl, business manager and Jeff, service manager. Everyone there was so nice, understanding and helpful. Best car buying experience EVER! Thanks! I love my new car! Unlimited Lifetime power train warranty too for no xtra charge.

they are dishonest stay away bought car engine blew next day they told me as is sale do not under…read moreany circumstances buy a car from them your lying again you know all about my blown motor you told me to bad as is sale stop lying you are a horrible person

We hit rough road coming down one of the mountains and almost killed our truck. Both me and my…read morehusband don't have much knowledge on vehicles but new we were in a bad spot since we had no cell service. Park rangers had this crew come save us and they really are amazing. They gave us yet another reason to move to Arkansas and we will definitely be visiting in the future!