The collaboration started great, however, it deteriorated very quickly, once the work started…read more First, they did not meet their time that was mentioned in the contract. The painters were great, but the biggest issue was the project manager. He came multiple times unprepared, so I had to always remind them what needed to be done. Per his comment, he accepted 3 clients at the same time, so he was conflicted most of the time. Although we talked multiple times before the work had started about what needs to be done, and he took notes, the work was performed on a reactive basis, and not proactive. He brought back the kitchen cabinet doors and started installing them with old hinges, although I told him multiple times that I had purchased a box of new hinges to be replaced. Furthermore, the doors had no additional holes for handles, although I was charged additionally $110 for extra holes that I requested. So, he had to take them back and drill them. The next day he would come and reinstall them again, and now the old holes weren't patched. So, they patched them when the doors were already installed. Because the doors were painted with gun paint, and the patches were painted with a brush, those holes are very visible so basically the doors are all messed up. If the work was properly done as agreed before, the hole patching had to be done before the doors were painted.
Furthermore, the quality check is zero: almost every single door had an issue. Either it was wrongly installed and it was hitting the wall, or it was hitting another door. Or it wasn't even, or the handles were uneven. And, with every single thing that I would ask to be fixed, he would reply that the kitchen was like that to begin with. Nope, that's not the case.
Finally, he installed 3 light fixtures and one of them was not properly installed. I started insisting on him to fix it and he continuously refused. So, I told him that I will not pay for it as it's not properly installed. He got extremely rude and started threatening me. Therefore, I mentioned that I won't pay a cent until the work is properly completed. That escalated very quickly and he wanted to take the cabinets doors out, starting calling police and threatening me with a house lien.
That was not a pleasant experience. Very unprofessional and relatively poor quality of work. I had to check every single inch to make sure that it was done, when that was his job to ensure a great quality of work, per the contract. Very disappointed and do not recommend it.
