I visited this station for it's historical significance. Although not the original station (built…read morein 1875 ) in town, this building was completed in 1911 for the Boston & Albany Railroad. At it's peak, 140 trains were making there way through this station, daily. Over the years it has served a variety of railroads and switched hands multiple times. As routes were moved away from Worcester, ridership decreased and in 1972 Amtrak boarded up the building and began to use a much smaller brick building nearby as it's station. By 1992 a group of locals began efforts to rehab the old station to it's original beauty. After several years of effort and planning, during which the building was purchased by the Commonwealth of MA, the building finally began restoration and in 2000 the building reopened to railway passengers. A small part of the station is set aside for rail passengers. Here you'll find a map of commuter rails and a MBTA ticket kiosk. There is no Amtrak customer service available here. You can purchase Amtrak tickets originating at this station through their web site. There is a small waiting area, a Worcester public library book vending machine, a police substation and a QR code that will link you to a walking tour of the Blackstone canal area. There is an elevator up to the platform level and ramps down to the bus level. Three vending machines are available for snacks and beverages. Public restrooms are older but clean enough as public restrooms go. The main part of the building is a beautiful vaulted hall that can be rented out for private events. This area is closed off during event and open to the public when not in use. There are also two dining areas off this main hall and a parking garage next door. The official website has information about renting the event space. Another example of the beautiful historic architecture you will find in this historic city.

I have been going by this train depot my entire life ...like 100's of thousands of times. I lived…read moreright up the street for a few years in my childhood and most of my life it was boarded up and in disrepair. About 20 years ago they decided to remodel it and spent millions of dollars to renovate it and bring it back to its glory. Every time we would drive by I wondered what it looked like inside and think that I needed to check it out someday. So a few days ago as we drove by my husband said "do you want to stop and check out Union Station?" YES!!!! There is a parking garage directly behind it with easy access into the station. The station is HUGE (well, not as big as the NYC!) and we walked throughout checking everything out. The station was pretty quiet on a Saturday afternoon and everything was closed (restaurants, coffee shop, police station etc), there was just a handful of people either waiting on a train or bus. The architecture was absolutely beautiful as most buildings built in this era were. I have no idea how well the ticketing and schedules work, but it is definitely a beautiful building worth checking out.

The staff is very friendly and provide the services that you need quickly and efficiently. A lot of…read morethe employees speak Spanish and it's helpful for when you need that assistance for a loved one. They take precautions of safety very seriously.

An amazing asset for Lynn and the region. Excellent…read moreservice. Much more reliable than the MBTA. Much more enjoyable than driving. No problems with internet connectivity and drinks are available on board to make the trips even better. HIGHLY recommended to take this boat trip even if you don't have a reason to go to Boston. The scenery is great and the 30min escape is like a mini vacation each time you ride!

Station is in the heart of West Concord. Easy to access the platforms. Close to Concord Teacakes…read morewhere you can get coffee and a snack. Or the station's Dunkin' Donuts is more to your flavor.

Have been riding this for over a decade now and things get progressively worse by the week…read more Dispatch is useless and they always give you the wrong information. Often bus will skip scheduled run which makes connections, transfers or appointments impossible. The bulk of the buses only hold 16 or 18 people (including the driver) but are generally empty which should tell you something about the unreliability of their service. The MWRTA seems more interested in getting grants than in servicing the public. This doesn't even address their ridiculously short operating hours, especially on the weekends. They seem to have infant children's hours with no accessibility after 4pm. What transit system based in a "city" (ha!) has such worthless hours of operation?

Do not recommend this service. Buses don't follow the schedule at all, so if you need a…read moreconnection, it will not work. Also, the buses they use rattle like crazy, so rides are very uncomfortable. Also, many of drivers are strange. On Route 3, the driver just left the bus at Dick's Plaza and said he will be right back..he wasn't back for 20 min. Route 4S driver kept talking to herself and all the passengers ad nauseum, it was just strange. Finally, some of the passengers are just very strange to say at least. It's true these rides are free because they are funded by the Commonwealth, but if you have to any other means of transportation, please do not take MWRTA.

I had forgotten my phone in her car. I had called it the next to find it. The manager answered the…read morephone and said it would be 10$ to retrieve it. I had offered to pick it up at their convenience, but that was not an option?

Jens the best, she cares about her customers way more than she's obligated to. I used to ride with…read more"American Knight Cab Co" and even though the owner was a dickhead that EVERYONE hated, I continued to use them for transportation solely because of Jen. I told her for a while to take all of her loyal customers and start her own thing, I'm glad she did. Haven't heard. Single complaint about her since.

Meeting friends for dinner on Moody Street, I caught the commuter rail from North Station to here…read morewith no issue. The train is comfortable and the station in Waltham is fine. The rail here is single track, so they have two platforms at different ends of the station area. There is no kiosk for purchasing tickets but you can buy on board. They do have a board with the next train time on it and there are some waiting areas with the train schedule posted. There is parking and access to the boarding ramps is handicapped accessible.

I love using commuter, I always can dive into my thought, relax my mind by listening to music. This…read morecommuter station is pretty simple, there is no kiosks with tickets (it forces me to be interrupted from music buying tickets), there is very small parking lot (if to compare with another stations), so you can not leave your car for whole day while doing some business somewhere else. But, in general it's a good station, with clean sidewalk.

This is the bus line in my town, it works. I wish it had better hours for nights and weekends but…read moreunfortunately that ain't happening I guess. In the mornings it runs alright an estimated 30 minute interval for inbound time for 'rush hour' and then hour during the day and a maybe 30-40 minute run time for outbound from Oak Grove. Same with into Stoneham.. I wish the times were better it's like I can either get to work wicked early or barely make it just in time. Same for times leaving Oak Grove.. you miss one you're waiting 45 minutes. The route could get condensed in some spots but other than that it's pretty direct and takes an alright average for me of 15 minutes. All and all, I like that Stoneham has the T bus in general. Thank you.

Jk quality is one of the best transportation companies. I've been with many companies (liveries)…read moreand JQ quality exceeds them all. They are always on time, polite, and go the extra mile. Has my driver helped me lug groceries? She is the best. I wouldn't trade this company. Go with JQ Quality, I promise you, you will never want to ride with another livery service again

Oh they were just wonderful and so polite.My driver was so nice abput my chronic tourettes syndrome…read moreand uncontrollable diarrhea....So,it was a day....