This has been my go to spot for many years. I've put so many people onto this restaurant. I love this place but after my experience today I don't know if I'll be returning. I placed an order on DoorDash on 5/3/26 at around 11pm. I ordered the Killer Spicy Ramen and the Vegetarian Lover roll. I'm a person who loves sauce and doesn't mind paying extra for some. I seen there wasn't an option to pay for an eel sauce. So after I placed my order I gave the restaurant a call. I asked them if they can give me eel sauce with my order. A boy picked up, said yes and that he'll charge me extra for it on his end through DoorDash and I said okay. Excellent service and personality btw. Few minutes later, I get a call from the restaurant. A girl, with horrible customer service. She said: "we can't charge you on our end, so we can't give you the eel sauce." I said ok and hung up. She didn't try to fix the issue, wasn't apologetic whatsoever. A good server would've said, "I'm sorry but for some reason the app won't let me charge you on our end, so I unfortunately can't give you the eel sauce. I'm so sorry!" If I had gotten that response, I probably wouldn't even be writing this review. Sometimes it's about the way you come off that will make people react differently. I checked through the app on DoorDash, seen that there wasn't an option to pay for a side of the eel sauce. That is not my fault you guys don't have someone to professionally SET UP YOUR MENU ON DOORDASH CORRECTLY. I made sure to scan through the ENTIRE menu and there wasn't an option. So I clicked on a random roll, seen that you're able to request for sauces for 25 cents. But they only had that OPTION FOR CERTAIN ROLLS. Not the one I ordered. Like I said, not my fault you guys can't properly set up a correct menu system. I called back explained to the girl that other rolls were able to add an additional sauce for an extra charge but the roll I wanted. She said that there's a a section specifically for sauces. I told her, NO THERES NOT. I just checked. She puts me on hold for five minutes and said "hold on a second so I can show you". Mind you, she was wrong. Just like I said, if I just checked, why are you still trying to prove to me that you're still WRONG. She then said she will see if she can contact the DoorDash delivery guy to charge me instead through the app. At this point it seemed like she just wanted to be right instead of getting a paying customer what they want. I've spent so much money here and they couldn't even give up a 25 cent eel sauce is crazy to me. Not that I'm expecting anything for free, but I know other restaurants would've just gave it instead of just trying to prove a point, making this into a hassle and keeping me on hold wasting the both of our times when they are in the wrong for not having a correct system set up through DoorDash. Please find better servers or waiters, this is bad for business. I would've been fine not getting the sauce but it's the service that did it as well. DO BETTER RAMEN RYOMA.
Update: just got my order. THEY EVEN FORGOT THE 1PC CHASHU THAT COMES WITH THE RAMEN. You guys suck so bad. Can't do your job right. You went to lengths to fight over an eel sauce that I wasn't able to pay for thru DoorDash bc you guys didn't have that option only to not even give me what I paid for that comes with my ramen?! Yes. Never coming back, and also telling everyone else NOT TO EITHER. Save your money! read more