I'm half Japanese and am always trying (and failing) to find a good, authentic Japanese restaurant in the Chicagoland area.
The Food:
I will preface this review by saying miso (flavored) ramen is not my favorite. "Miso", "Tonkotsu", "Shio".... (for those of you unfamiliar with ramen) is just the flavor of the soup base, it has nothing to do with the actual ramen noodles or whatever is added to it (sliced pork, green onions, etc.).
I came here with my (Japanese) mom and she ordered the Shiro Miso ramen and I ordered the Spicy Tonkotsu Miso ramen. We also shared an order of Gyoza. Everything was just ok/borderline bad... Our soup bases tasted almost identical. It's very difficult for me to try to describe Tonkotsu flavor, but it's like a deep, full-bodied, almost creamy, very "cozy" taste. The soup base I was served was shallow and unsatisfying, for it being advertized on the menu as "Tonkotsu".
Their cha-shu (sliced, roasted pork which they charge $1.50 extra per slice) was.... wrong. I don't know how else to say it. It was just wrong. Any sliced pork that you get in ramen is supposed to be so incredibly tender that you can easily bite into it or seperate it easily with chopsticks. This kind of tender pork that I describe is the standard, it's nothing "fancy" or out of the ordinary. But the sliced pork I received here was the complete opposite. This was the first time I've ever been served sliced pork in ramen that was tough, and chewy; I really should've asked for a knife and fork. I ordered one piece of it and asked my mom if she wanted to try it, but after seeing me struggle with it (I had to use my fingers to rip it apart with my teeth) she didn't even want to taste it.
The gyoza were just ok; they were pretty bland. Good gyoza can be enjoyed without any kind of sauce, but these... if you didn't have the sauce, they tasted like nothing. I asked the server if they were made in-house and she said yes. If that's the case, they need to add more ginger/garlic/sesame oil/something to their recipe.
This next part may seem like I'm nickpicking, but the ramen noodles weren't straight, they were crinkly/curly like how dried, instant ramen look after cooking. My mom and I both agreed that they tasted somewhat artificial. They didn't have the same chewy texture or yummy flavor. Yes, the noodles have a taste to them, besides the soup base they're in. In fact, I've had instant ramen that was better than the ramen served here. I'm not talking about the crap college kids buy at Meijer for a dime per pack, I'm talking about instant ramen you can find at Mitsuwa (and some not available there so my grandma ships it to us from Japan). I also asked the server if the noodles are made in-house and they are not.
If the NYC location has a Michelin rating, it had better serve way better food than Mount Prospect. After tax and tip, we spent over $30! My ramen alone was over $13. Definately NOT worth it. I've had DELIIIIICIOUS ramen in Japan for ¥550! Since conversion rates change constantly, at the time, that was only about $6US, and they didn't charge extra for sliced pork or egg.
The Building:
It appears that they opened this restaurant without it being completely finished. We went around noon and were told it'd be a 10 min wait and were ushered into the "waiting room", which is really just the unit next door that looks like it's being used as storage/office space. There were a row of chairs near the front window, but several people still had to stand around. The room was filled with misc things: an old, commercial-sized rice cooker, a desk with a laptop still open on it, some slippers, a backpack, a couple of dying flower arrangements... The walls were unfinished/unpainted, and the floors were dirty with many of the old tiles being cracked. To be honest, it was depressing in there. I'm presuming that they will eventually renovate this adjacent unit and add more tables, but I still found it strange that they'd open to the public with an unpresentable waiting room.
The dining area is small, but clean and new-looking. They only had about 6-8 small tables and a bar where you can eat , which wraps around the open kitchen, so you can see them cooking. This is a good AND bad thing. I always appreciate an open-view kitchen, but it's SO hot in the restaurant! First off, it's a tiny space to begin with. Secondly, it seems like they've already figured out that they don't have good ventilation or A/C, because I spotted a small box fan on the floor on the far side of the restaurant. Nice. We were sat right next to the front door and it was open on a moderately hot, but not humid, day and we were both sweating about 10 minutes into being seated. Niether of us were hot while in the waiting room.
We already decided to cross this place off our list. So disappointing. Maybe I'll give it another chance in about six months to see if they've improved at all. Maybe. read more