If I could give zero stars, I would. The owner botched a simple resole job on my boots--and when I came in to pick them up, he cussed me out and tried to fight me. Hands down the worst customer service experience I've ever had.
Here's what happened:
I brought in a pair of peanut brittle-colored boots to be resoled. When I got them back, the soles were an entirely different color--dark chocolate instead of the original light tan. I wasn't happy, but I stayed professional. I told them I wanted to make sure they could match the color, or I'd prefer to take them elsewhere. They asked for photos of similar boots I owned, and I sent them. They said they could match them.
A week later, I got a photo update. I said they looked good, but THEY said they were not happy with them and decided to redo the job again. Fine.
Then today, I go in to pick them up--and the owner immediately gets in my face and says, "Listen here, buddy, this was a full repair, I don't know what the f** you expect."* When I asked what his problem was, he said I had "pissed off his wife," then shoved the boots into my chest (literally) and told me to "get the f** out,"* before coming around the counter like he was ready to physically remove me.
Just to be clear: my communications with his wife were 100% professional--"thank you," "hello," etc. Nothing even remotely inappropriate or disrespectful. Also, all I said before he got in my face was my name and that I was there to pick up my boots. I'm still not sure why he's mad at me for screwing up my boots.
Meanwhile, the boots still aren't the right color. I've owned them for 15 years--I know what they're supposed to look like.
Rather than fix the mistake or own up to it, this guy resorts to threats and foul language.
Unprofessional, unhinged, and completely unfit to be in business. Avoid at all costs. read more