Wow. I don't even know where to start. I'm giving this place one star because you can't do 0.
During a road trip from CO to MN/WI, we were in a two car caravan. My parents were ahead of us at this time, and had hit a pheasant and shattered their windshield. All was well (except for the pheasant) but we needed a place to stay the night that was near a place with windshields, so we drove another 2 hours until we got to the closest town - Sioux Falls. We get there after I had searched on my phone for a well-rated hotel/motel. This was the best option...and I would HATE to see what the other ones were like!!!
It all started at the desk....it was expensive to stay there, and not worth the money at all. Ok, on to bigger and better....well worse....My husband and I walked into our stinky room - really smelled like sweat and gross. We get in there and immediately see the missing fire detector with wires hanging out above the bed. Thanks for making us feel safe, guys.
As we are bringing in our suitcases, (as well as everything else in the cars since this was an unexpected stop, and mind you it's not really that late- about 11pm) up the stairs and to our rooms (no elevator) my parents down the hall were contacted for shutting their door too loudly.
My husband and I retreat to our room and proceed to make some coffee- which the coffee pot has been sitting full and old and completely untouched from the last guests. So, I went down to the front desk and promptly asked for another coffee pot to be brought up in the morning. This never did happen, even after we put the coffee pot outside our door as house keeping was making their way through their rounds. It was left even after they were by our rooms.
Our bathroom was disgusting, the paint peeling from all areas, floors in terrible shape, and just made me feel icky using it the entire time. The alarm clock was clearly broken and not replaced or noticed....I understand there are many aspects in keeping the rooms, but please. This place was over $100 a night and even the simplest things were in terrible shape.
The front desk people (we had about 3 different ones in the 12 hours we were there) knew very little about anything they were doing, one was even a manager, what a joke! They were not helpful and only quickly responded when we closed our doors. Wow! Great service (sarcasm).
We decided since we payed so much we would enjoy the pool and hot tub. No complaints about the pool, but the hot tub was so dirty. It literally had pools of dirt swirling on the bottom.
Well, I think that's about it. Please don't stay here unless you're desperate or you have money to throw around and don't really care if you contract something or not. Good luck! read more