We live at the top of a hill, and we've all heard water runs downhill so we shouldn't have a leaky…read morebasement problem, right? Ha! After watching the (ground level) window well in my front yard fill entirely with water one incredibly rainy day about three years ago when I happened to be in the "cellar," and then let go with all of the water seeping around the frame and down my wall... well I finally understood that damp & musty smell my basement always had. Btw, the spot is not directly under the window but off to the side which is why I always thought water was seeping in through the foundation on the side wall where the stain mostly is (water does move downhill haha). Pioneer Basement responded quickly, gave me several options and quotes, and made financing easy. We decided about two years ago to waterproof only part of the basement since that's the area that is usually damp. We also went with the thermal vapor wrap on that part of the wall, and added the dehumidifier which was optional but recommended. Completely solved our problem - and ended the musty scary haunted basement stink entirely. Fast forward to now. I'm again randomly in the basement (for an internet wiring issue) and notice the absolute faintest but-still-I'm-not-imagining-it damp smell. Yup, after another of the crazy rains we've had this year, and... not at a wall but once again about a foot away from another ground level basement window, a small puddle. Of course, it's at a spot without the drain, sump pump, vapor wrap we'd invested in for part of the basement. Once again, Pioneer Basement sent an estimator over within a day or two - polite, knowledgeable, and quick to deliver multiple quotes (finish the full perimeter, do a smaller portion, consider adding window enclosures to tie into the drainage system...) and financing options. This is a company that delivers a high quality critical product, with a great warranty, at a fair and equitable price. They offer exceptional customer service. Your basement will thank you for having them do your waterproofing. And you'll never need to be scared of opening that cellar door again.

Exceptionally poor, slow-to-no response in simply scheduling an appointment. Took the time off of…read morework only to receive a call just before the difficult-to-schedule appointment to inform that the appointment was cancelled, claiming the one person in the entire company who could do this work was out sick. They would not return the (steep, expensive, overpriced) deposit via the card they charged upon our request, instead saying they could send another person same-day as the appointment after all -- despite supposedly having only one staffer specializing in the particular work we had scheduled out sick (the things that make you go hmm...). Gut feeling told me not to trust their work at that point. The company being too cheap to pay the transaction fee to refund the card they charged for the deposit, instead they issued a refund check needing to be cashed at their specific bank. Absolute refusal to refund the card we paid the deposit with. We cashed the check same day, questioning whether the company had even enough cash on hand to refund us (not a joke). Instead of apologizing for the whole miserable ordeal as business and customer service etiquette would dictate, instead they demeaned us for becoming upset over some really seriously bad bad bad customer service.

Please do not hire this company. They start at a reasonable price then find all kinds of things…read morewrong and the price keep going up and up. They pressure you to sign a contract for the work and the work is subpar. It does not meet code or professional workmanship. They sat in my house for couple of hours until i signed despite the fact that i told them i had to check with my attorney and would let them know in the morning. They refused to leave. I should have called the police right then and there. I did contact the police later that week when i saw the results of the job. I also checked with city hall to see if they had pulled a permit as I was told by them that they had the inspector coming next week. This was after they finished the job and wanted payment. Lo and behold city hall said no permit was pulled and no inspection was ordered. Their names are Freddie and Matthew. The work was done by 2 gentlemen who do not speak English. I will be taking legal action on this matter to recoup what i paid since I have to have all the work completely redone and it has comprised the integrity of our 4 season room. I also just recently lost my husband and they preyed on that. Unfortunately, i was scammed. I repeat, do not use them.

From the owner: Revive Masonry & Construction is a top-rated local masonry company providing the highest quality…read moreservices to our clients. For over 20 years, we have been helping our clients achieve solutions for their masonry and hardscape that best resemble their ideas and always fit their budgets. Revive Masonry & Construction is a Boston, based company serving whole of Boston.

Alvin was great! This was the first time I had Alvin as my annual service and maintenance for my…read moreFrench drain (sump system) and backup battery. He was professional and knowledgeable and explained clearly and thoroughly. We would not hesitate to recommend Alvin. Ron C. West Roxbury

I'm happy to be able to update this review on Groundworks! The GM came out personally to look at…read morethe job and said he would correct all the issues created by his crew. Guess what he kept his word! Mostly everything was fixed back to its condition before they came out. Now with all the recent snow and all the melting thats taking place, my basement would have been a literal disaster. But its not, its super dry and smells great and is airtight. I'm so thankful I called them when I did and that the work was completed in time for the snow fall. I 'm also super thankful to the GM for being thoughtful and following thru on his commitment to provide a superb service along with great customer service.

I recently purchased a new home with some sump pump issues and wasn't sure if the builder was…read moregiving me a runaround about fixing the issue. I wanted a second opinion from a professional. I called Watchman and spoke with the owner who gave me his opinion. He then offered to come out and take a look. Upon coming out, the owner gave me his opinion and recommendations which I could use to go back to my builder with. Watchman did not charge me for this and did not attempt to sell me anything. They simply advised me of some changes I could ask the builder to make as part of my new home's warranty. It's refreshing to encounter a company and owner that genuinely want to help people.

As I take a break from mopping up water and watching my husband dump 16 gallon shop vac buckets of…read morewater out one after the other from vacuuming the water that is pouring into my finished basement, I am reminded of the time I tried to get Tim, the owner of Watchman Waterproofing, to make good on his "lifetime guarantee" of waterproofing. After spending over $80,000 on a full perimeter system with a sump pump and finishing our basement, I am left with a vendor that refuses to make good on his guarantee, and a house that STILL gets water. Tim told me to "go ahead and sue him" vs. making good on his work. DO NOT DO BUSINESS WITH THIS COMPANY if you care about your property ACTUALLY being waterproofed.

Had estimate appointment scheduled. No call no show. Wasted time. Would not recommend.read more

They never got in touch with me no call no show maybe they don't do storm door and trim refinishing…read moreso I can't really rate them

The work performed in our bulkhead was dramatically perfect. Besides the work being done, the crew…read morewas the most professional we have ever had. They were thoughtful, clean and very polite. Also, they are honest. I can't say enough about them in every way. I would not hesitate to recommend them for any waterproofing job needed. They go beyond the job and actually do more than was in the contract without charging for it. No one is better and they are truly perfect.

Called them because my elderly aunt was getting water in her basement anytime there was heavy…read morerainfall. I explained that it was a fieldstone foundation and the guy I spoke with said "no problem." The gentleman showed up when he said he would, which was great that I didn't have to waster 2 hours in traffic for nothing. However, the oddness ensued quickly. Every time I showed him a part of the basement, he'd say "Great. I'll take a look and find you if I have any questions" but his "inspections" would only take 2 minutes. So, we'd walk to the next part of the basement, he'd say he'd let me know when he was done, then I'd wait a minute or two and then proceed to the next section. (I swear I'm not making this up.) It was really odd. After his inspection, I said "what do you think?" He said they don't really do much with fieldstone foundations (which would have been very beneficial to tell me over the phone) but that he was going to talk with his boss and that I shouldn't worry because they wouldn't "leave me high and dry" (no pun intended.) He then excused himself once again to call someone and then a few minutes later comes back to tell me there isn't really anything they can do and we should contact someone who specializes in fieldstone foundation repair and then leaves. I don't know how long I scratched my head after that encounter. Drycrete might be a magnificent company to do business with and their work might be first rate but, from my single encounter with them, I was not remotely impressed and it was a grand waste of my time.

This company "fixed" my sump pump a few years back, it cost me thousands and it broke! I noticed on…read moretheir website they referred to me as a "he" instead of a she. They also took credit for a drain that was installed in 1978, when in reality they broke my drain and had to fix it! Referred to my house as "old" when the house was completely remodeled.

Great job.Great communication. Always got communications about what the next step was from…read more Christina and Robin. Crawlspace looks new.