Recently my chimney was damaged from a storm on December 19th extremely high winds and heavy rain,…read morethe wind was so strong it lifted the metal insert in my chimney and removed it w/ the bricks still attached. I immediately took to the internet to find a high-quality specialist w/ a 5* rating and reviews to back it as I had installed a high-quality metal roof installed 8 years ago by interlocking roofing at the time the cost was $ 35,000.00 now that same roof today would cost approx. close to $ 100,000.00 so I needed a professional with knowledge with working w/ a metal roof that looks like slate. and wanted to do the proper assessment of damage cost etc. prior to placing a claim w/ my insurance company. As that would give me a good idea of cost repairs what would be involved as it would be a lot different than dealing w/ your normal asphalt roof where they could just go up on the roof where in this case you cannot. You would either need a lift or specialized staging set up as that come at a higher cost. in order to not compromise the integrity of the metal roof and to avoid liability, so I needed to do my do diligences in getting the right company to assess and do the job once the claim was put in. Because it was the weekend, I filled out the information online and in less than a 1/2 hour, I had a response from Brian from Safe Sweep Chimney. Extremely professional and set up an appointment on the 30th of December to come out and assess the damage. Now I had a professional I then went online and filed my claim w/ Amica who I have had for many years and are the Best of the Best when it comes to insurance companies, after filing I was notified that I was assigned a claim representee, and a claim person would be coming out on the 31st of December, so now I have done what needed to be done. Now as stated Brian showed up like he said he would at the time he had stated and was here for well over an hour did a complete assessment, cleaned the chimney and the fee was very reasonable of $ 300 as stated during our first conversation. and wrote up a report in his findings. During his time at my home Brians communication was in terms that I could understand and the process that would need to take place, and yes, a specialize staging company would need to come out and set staging w/ stairs in order to not compromise and damage to my roof but also for the safety of his employees. and the roof would have to be tarped to avoid any scratching etc. Brian also asked me if I had ever had the chimney ever cleaned, I told him no, that I had been told back when I purchased my home back in 1978 that because I didn't have a fireplace it was necessary, that may have been the case back then only to find out not to be true, to my surprise. the cleaning the chimney is one of the things Brian insist should always be done regardless this way it ensures the integrity of the bricks and shows if there are any cracks etc. that can be repaired that can avoid any future expensive cost down the road and avoid any carbon monoxide from seeping into your home. This to me is what sets Brian apart from other his willingness to take the time to educate someone like me of the dangers that could arise, as Brian put it, though it is a costly repair that it's his job to make a homeowner aways of any hazards that could arise in the future, regardless of whether I went with him or not, That was all I needed to hear, I was relieved in knowing that hiring Brian would be another one of those best asset's I would be investing in knowing the job for one would be professional, two I would never have to worry about it again at least not as long as I remain in my home. one of the best choices I could have made by doing my homework and not just hiring anyone, and the second-best thing I ever did was having one of the best insurance companies to protect me with my Home, and Auto and Liability Insurance, Amica I could be happier w/ my decisions and I urge anyone looking for reputable insurance company, reputable Chimney expert call Brian, at Safe Sweep Chimneys as well as Amica, oh one last thing to Brian's credit, who in today's world does this. Brian made it a point to call me the next day to see how I was doing, knowing how frazzled I was and to insure me everything would be alright. but was more concerned about me as a person. Sure, made me feel a lot better. I can only say Thank you Brian, so much appreciated the time and care you took to spend w/ me the day of my crisis. Joseph St. Jean

Brian Burkhead and his sons did a great job- from the initial call to setting expectations to…read morearriving on time and finishing with a superb clean up as if they were never here. It was great to call Safe Sweep Chimney and have the owner pick up. Brian and his sons were very respectful of our house. He showed me the camera footage from his top to bottom flue inspection. He gave a couple of price quotes depending on what we wanted to do. In the end we got the chimney cleaned and inspected for $300. We decided to close/cap it for $200. 5 star experience!

I had several paving companies in the area come out to give me an estimate on paving my 35 year old…read moredriveway. I had 2 companies quote me around $3000 to "pave over" my existing driveway. I then met with Prestige Paving and they quoted me almost half to dig up my driveway and enlarge it! I was floored! They came out within the stated time frame, dug up my driveway (and even pulled out a rather large rotted tree stump at no additional cost) and installed a beautiful driveway. They left, no mess. I could not be more happy with the work they did and how beautiful the new driveway has made my home look. Thank you Prestige Lisa C., Plymouth

07/27 - 7 weeks after install, driveway is still soft. If someone parks for a few hours and turns…read morethe wheel, surface peels loose. Either FedEx or UPS turned around in driveway entrance, same thing, surface peeled and exposed oily subsurface. Neighbor even commented on it. Still no response from about 10 phone messages, texts and emails requesting a meeting to discuss remedies to problems. 07/24 - Would NOT NOT NOT recommend Prestige Paving!! Communication is A HUGE problem as is follow up to mistakes they made. In early June, Prestige put in our new driveway at $16,000. They were not either the cheapest or most expensive. When they actually started laying the finish coat, they did not put it thick enough to match the already existing bluestone walkway to out entry door. It was about 1.5 five inches LOWER. Stevie Wonder could have seen it was an error and resulted in a trip hazard. After notifying Josh, the owner of the company, he send back the crew to add additional asphalt to make it level. 1) Prestige never notified me that was how they planned to remedy the problem. 2) they used a handheld compactor, not the steam roller, to level the new pour. 3) Josh the owner did not stay to supervise the fix nor ask me IF I was ok with it. I happened to come Home when they were doing it. Now my driveway has a patch that we walk over every time we come or go from our house. Since then I have tried to get Josh to come back and look at it and suggest a remedy. 1) sent 5 or 6 emails ASKING him to call me to discuss and set up a time to come over. Only one was responded to wherein he complained that I questioned my opinion that maybe I chose wrong to hire Prestige. Said it hurt his feelings. 2) left two voicemails - NO return calls in spite of Josh telling ME to CALL HIM. 3) sent 4 text messages - only one responded to in which Josh said he would call me later. He NEVER has. Reading other reviews, lack of communication seems to be the norm. I don't even give Prestige even One Star. it the system makes you pick something. Stay away, they will take your money and not look back.

We live at the top of a hill, and we've all heard water runs downhill so we shouldn't have a leaky…read morebasement problem, right? Ha! After watching the (ground level) window well in my front yard fill entirely with water one incredibly rainy day about three years ago when I happened to be in the "cellar," and then let go with all of the water seeping around the frame and down my wall... well I finally understood that damp & musty smell my basement always had. Btw, the spot is not directly under the window but off to the side which is why I always thought water was seeping in through the foundation on the side wall where the stain mostly is (water does move downhill haha). Pioneer Basement responded quickly, gave me several options and quotes, and made financing easy. We decided about two years ago to waterproof only part of the basement since that's the area that is usually damp. We also went with the thermal vapor wrap on that part of the wall, and added the dehumidifier which was optional but recommended. Completely solved our problem - and ended the musty scary haunted basement stink entirely. Fast forward to now. I'm again randomly in the basement (for an internet wiring issue) and notice the absolute faintest but-still-I'm-not-imagining-it damp smell. Yup, after another of the crazy rains we've had this year, and... not at a wall but once again about a foot away from another ground level basement window, a small puddle. Of course, it's at a spot without the drain, sump pump, vapor wrap we'd invested in for part of the basement. Once again, Pioneer Basement sent an estimator over within a day or two - polite, knowledgeable, and quick to deliver multiple quotes (finish the full perimeter, do a smaller portion, consider adding window enclosures to tie into the drainage system...) and financing options. This is a company that delivers a high quality critical product, with a great warranty, at a fair and equitable price. They offer exceptional customer service. Your basement will thank you for having them do your waterproofing. And you'll never need to be scared of opening that cellar door again.

Exceptionally poor, slow-to-no response in simply scheduling an appointment. Took the time off of…read morework only to receive a call just before the difficult-to-schedule appointment to inform that the appointment was cancelled, claiming the one person in the entire company who could do this work was out sick. They would not return the (steep, expensive, overpriced) deposit via the card they charged upon our request, instead saying they could send another person same-day as the appointment after all -- despite supposedly having only one staffer specializing in the particular work we had scheduled out sick (the things that make you go hmm...). Gut feeling told me not to trust their work at that point. The company being too cheap to pay the transaction fee to refund the card they charged for the deposit, instead they issued a refund check needing to be cashed at their specific bank. Absolute refusal to refund the card we paid the deposit with. We cashed the check same day, questioning whether the company had even enough cash on hand to refund us (not a joke). Instead of apologizing for the whole miserable ordeal as business and customer service etiquette would dictate, instead they demeaned us for becoming upset over some really seriously bad bad bad customer service.

I used Jim's Asphalt about eight years ago to pave my gravel driveway. His team did a great job. i…read morerecently contacted Jim again about filling in cracks and sealing our driveway. Jim said he would stop by the next day but he never did. I waited a few days to contact him again and left a message. He never called. I called again asking him to let me know whether the job was something he wNted to do. Never heard from him. Its so hard to find reliable help in any of the trades but I thought Jim was the exception Apparently, I was wrong.

Jim and his crew did an excellent job. They arrived on time and did exactly what I had asked of…read morethem, and the price was very reasonable. I will use his services again.

Ent started our deck in September 2024 he said it would be done in 2 - 3 weeks. Didn't finish til…read moreDecember 24,2024. 3 months later we noticed the deck is falling apart. Contacted trex they said he installed wrong . We contacts him thru calls , text , emails no response. Think twice before hiring him. The worst experience ever!!!

I was looking for a fence repair to be done immediately and E T Construction was the first to…read morereply. Very professional and repaired quickly. Solid job all around and will be hiring them for future jobs.

**WARNING: Do not hire East Coast Floors.**…read more My experience was devastating. John never informed me what time they'd arrive on Monday. They showed up at 10:42 a.m., parking on our lawn even though we had cleared the driveway. Taping was incomplete--corners dangled off, smoke detectors, air conditioners, rugs, and our kitchen were all exposed. At 11:15 a.m., I saw John just three feet from our front door smoking meth. They returned inside and began sanding but dug too deeply into the dining room floors. My husband and I had asked during both the estimate and Day 1 if the deep cracks from splintering would be filled. He assured us they would be. Throughout the day, they took several meth breaks accompanied by nips of Fireball. At 5:00 p.m., John claimed they'd vacuum and wipe down the entire house to leave it clean. False. Dust covered the kitchen, rugs, AC units, railing, walls, and even set off the smoke detectors. The next day, they arrived at 10:30 a.m. and resumed sanding--this time gouging the stairs and stair skirts. I voiced my concern. Again, he promised everything would be fixed "beautifully." More meth breaks followed. When discussing stain options, he first showed me "natural," then "dark"--neither matched the reference photo I gave him. Eventually we agreed on the right shade, assuring me we'd start light and layer if needed. I asked about sanding and staining the risers (part of the original estimate). He said it would take too long and I, worried he'd make things worse, reluctantly agreed. They stained while I was upstairs--two shades darker than requested. Worse, the stain ended up on my brand-new white carpet (installed four days earlier), white and green walls, white doors, trim, doorknobs, and even in gouges he'd filled with dark stain. We told them at 4:30 not to apply poly because we needed floor access to pick up our children. He agreed to return "early" the next day. Yet cracks remained completely unfilled. I cried. My once-beautiful 1990s floors were destroyed. I texted about the remaining cracks--no response. On Day 3, they showed up at 9:00 a.m. and started work. Just 30 minutes later, I saw John outside his van, scraping resin from a pipe with an Allen wrench and snorting it--again, just feet from my door. He completed the first layer of poly, then returned later with another bag of meth and a paper bag of Fireball nips. He was ready to go, told me I could let the dogs out, and I headed upstairs. Intimidated and physically small (I'm 4'11"), I paid him because I didn't feel safe confronting them. He applied the second coat while I remained locked upstairs. Before leaving, Nick, his employee, asked me to wait three hours before touching the floor, and begged me to leave an online review praising their work. They said to call if I needed anything. I cried again. The gouges remained. Streaks all over the floors. Stained completely unevenly. Dust and stain covered everything. My new carpet--ruined. My floors--ruined. I lost $3,700. I requested a partial refund via text. No reply. I emailed him to give him a chance--again, no reply. Eventually, I informed him that I had 10 videos of him using drugs, and he was going to served by an attorney and would be asked to also pay my legal fees. No reponse. Save your money and your heartache.

Fantastic experience all around! John came over and gave us a quote on the spot. He very clearly…read moreexplained the process, set expectations, and gave us options to choose from. He was extremely communicative and helpful during the scheduling process and during the refinishing process. He did exactly what he had promised to do: excellent work in the timeframe it was promised. They did a great job cleaning up. There was minimal dust in a few minor places, but John had warned us about that ahead of time. I was surprised by how little dust there was left. The transformation of our floors was unreal. Check out the before/during/after photos, and know that the "before" was worse than the pictures show, and the "after" is better. The pictures don't do justice to how much life and vitality was brought back to these floors. We've already referred several friends/family to John and couldn't recommend him and East Cost Floors more to you!

As a new home owner, how did I know that I needed new windows? Well, when I went to replace the…read morebasement window screen, and the wood frame just fell apart. That is when I went on a hunt to replace 5 of my basement windows. I went to the Home Show in New Bedford, and made appointments with many of the companies who were offering window replacement service. After much research, and many estimate later, enlisting the services of Cottrell Bros, just made sense. Not only were thier prices in line with some companies, they were actually 1,000.00 cheaper than two other estimates that I recieved. No high pressure sales job. On the day of the install, he was on time, very professional. I was extremely impressed with the clean-up. Not only in the basement, but around the outside of the windows, and the saw area. I'm so pleased with my windows, I find myself telling everyone, "one of the best investments I have made." I would recommend Cottrell Bros.

I had a deck, front porch, and side entrance redone with composite decking.They gave me an accurate…read moreestimate. Were here when they said they would be. They were here everyday till the job was done. The quality of work was fantastic. Details and craftsmanship was more than I could ask for. They did a picture framing detail all around the deck and even on the stairs. I wouldn't hesitate to go back to them at all.

We went to ideal flooring because the grout in our shower floor was cracked. They diagnosed the…read moreproblem as requiring both tile and pan replacement. They then did not replace the pan when doing the work. The grout cracked again quickly (within 4 months), This strongly suggests the underlying issue (likely movement, moisture, or pan failure) was never fixed. Over the course of several months we called multiple times. They set up 3 different appointments to come out and look. They never showed nor did they call to cancel or reschedule. Called the owner and he said we probably would have to replace the pan underneath.

BUYER BEWARE!!!!!! if they order you the correct merchandise…read moreyou will be happy. BUT if they do not give you what you ordered and paid for, the customer service was a nightmare and it cost me an extra $500 on my project to say nothing of the amount of stress they caused me. i asked to speak to the owner . NO call back. I emailed Mark Woods several times to discuss the issues I was having at the store. He never responded. I had to pay my tile person an extra days pay waiting for them to rectify their error. I think this was absolutely the worse customer service I have EVER encountered.