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    Ralphs

    2.9 (245 reviews)
    ModerateGrocery
    Open 5:00 am - 12:00 AM (Next day)
    Updated over 3 months ago

    Ralphs Grocery Photos

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    Mayi B.

    I shop at this Ralph's often. Some of the staff are very friendly and helpful, while others are not as much. However, I always find everything I need. They have daily specials, and while the store can be a bit messy at times, it's not a big issue.

    Cheese
    Quiana K.

    Love this place always keeps my favorite cheese in stock , I'm always coming here if I have to order online or come in person to pick it up

    Birthday Cake

    Terrible Customer Service at Ralphs Bakery: Avoid Chaney! I had the worst experience at Ralphs on Ventura Blvd & Topanga Canyon Blvd in Woodland Hills, specifically at the bakery section. I've been shopping here for years, but today's incident was beyond unacceptable. I went to buy a birthday cake for my mom with my kids. We waited over 15 minutes for an employee to assist us. When she finally came, we politely asked for a cake, which she took to the back. After 20 more minutes of waiting, we asked why it was taking so long, and instead of a simple explanation, she rudely yelled at us, saying it was "normal" and that we had to wait. Another customer was dealing with the same issue. Frustrated, we asked for a store director, only to be told there wasn't one available. Instead, we were sent to Chaney, the assistant manager in the bakery section. Rather than listening to our complaint, Chaney immediately defended the employee, insisting it was her first day, completely ignoring our main concern, which was her disrespectful and unprofessional behavior. When we explained this, Chaney became rude, dismissive, and completely uninterested in solving the problem. We even asked Chaney to check the security cameras so she could see exactly how the employee treated us. Instead of taking this reasonable step, she refused to listen and repeatedly told us, "Because you're mad, I'm not listening to you." Of course, after such awful treatment, I was mad, who wouldn't be? But even if a customer is frustrated, it is the manager's job to find out what happened and handle the situation professionally, not dismiss them outright. I am shocked at the lack of customer service and accountability in this store. A manager or assistant manager should aim to de-escalate situations, not worsen them. Chaney failed completely, she was impolite, unprofessional, and had no interest in resolving the issue. RALPHS, WE SPEND OUR HARD EARNED MONEY IN YOUR STORE, AND WE EXPECT DECENT SERVICE IN RETURN. THERE ARE PLENTY OF OTHER STORES IN WOODLAND HILLS. IF YOU DON'T FIX YOUR CUSTOMER SERVICE, PEOPLE WILL GO ELSEWHERE.

    Thank you Ralph's the cake was perfect.
    Gary B.

    Thank you Ralph's our bowling ball cake it came out perfect. They did everything we asked for. Service was really good from the time we ordered until the cake was picked up. I highly recommend this bakery for all your cake needs.

    Got Carded At the Wine Tasting but that's fine..lol

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    1 year ago

    make sure when you shop check for expiration dates the employee dont check the dates they r just there to giggle laugh

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    1 year ago

    Excellent across the board. Whenever I have shopped at Ralphs, the store is stocked well, floors are clean and employees are professional.

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    Page 1 of 7

    Ask the Community - Ralphs

    Review Highlights - Ralphs

    Now it's a "Ralph's Fresh Fare!" It's not quite Gelson's, but close....

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    Trader Joe's

    Trader Joe's

    4.3(299 reviews)
    0.7 miWoodland Hills
    $$

    Woah, how did I not ever see this Trader Joe's in the neighborhood? This Trader Joe's is one of the…read morelarger ones versus Sherman Oaks (though that may change soon), and it even boasts great parking, either in their large lot or in the back streets. The space itself? Massive, the kind that you'd dream of if you wanted to play hide-and-seek as a child in a public shopping area. (Obviously, don't be hiding and seeking here, though, unless you're a well-sought after item, which in that case you'd be a natural at it.) Paying was fairly easy, and like all Trader Joe's locations, every station was worked by a caring staff member taking care of your items from scan to bag. Overall, the classic Trader Joe's experience with less claustrophobia.

    This is the location closest to my home and used to be my favorite…read more Lately, in fact the last ten times I've shopped there, I've experienced less than friendly service with two young ladies in the cheese area after I asked a question stared at me blankly because I interrupted their personal conversation. They looked at me like "okay boomer" (I admit I am a boomer) I have worked in service all through the decades and I find this behavior really off putting. So I decided to try the Calabasas location, the West Hills location. Well, BIG DIFFERENCE! The ladies and one young man helping me out at the Calabasas location was SO MUCH NICER and so helpful! The West Hills the same really friendly cashiers and staff. I do not know what has happened to the staff at this location and it's sad because my family and I had always enjoyed our shopping experience there.

    Photos
    Trader Joe's - Remember these important people!

    Remember these important people!

    Trader Joe's
    Trader Joe's

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    Whole Foods Market

    Whole Foods Market

    3.1(454 reviews)
    0.4 miWoodland Hills
    $$$

    I like this Whole Foods location. Not only because it's the closest to me since the one in Tarzana…read moreclosed down (sad day) but because the store is always stocked and I find everything I need. This year I decided to preorder their Thanksgiving catering package. Had a lot going on and just didn't have it in me to take on any cooking this year. I was pleasantly surprised with their turkey and sides- I will definitely be ordering catering again. Service is good, the store is organized and produce is fresh- can't complain.

    **Not so friendly employees, overpriced food, parking sucks…read more Their produce is overpriced for no good reason. I bought strawberries and mangoes, both tasted horrible. Much better off going to a different location or store. I'd rather make the drive to the Sherman Oaks Whole Foods or just go to Sprouts or Ralph's. I missed my window for a pick up order (through a 3rd party), received confirmation over the phone that I can pick up by end of day, as long as I show proof of payment. Once I arrived, the manager did not feel I had adequate proof and she said she cannot give me the bag. Keep in mind, I paid for the bag, it was made for me, they even put my name on it ...She walked away, and I was able to show another employee an actual INVOICE showing the charge, and he said he can't because the manager said no. After a ton of back and forth, I didn't even want my order anymore. How is an invoice not enough proof? I don't know why, but all the employees there seem way too stressed. They also give off a snobby vibe. No smiles, condescending tone. It's a strange and unpleasant shopping experience. I've ordered family meals and from the deli counter. The employees that have helped me always appear upset or overwhelmed. And I always feel rushed ordering from the deli counter. The store is clean and organized, so they at least have that going for them.

    Photos
    Whole Foods Market
    Whole Foods Market
    Whole Foods Market

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    Amazon Fresh - Front of the store

    Amazon Fresh

    2.9(297 reviews)
    1.0 miWoodland Hills
    $$

    Never like this store, a warehouse environment with a fresh coat of paint. Limited variety of…read moreproducts, just store brands. Was in the store for its opening and got talking with the corporate marketing manager. Told him that this was the 3rd market at this location, Alpha Beta, Bristol Farms, and them. They all failed, real short life spans, cuz of location and market demand. Within a 2 mile area you have at least 6 markets and add to it mom and pop deli's. AWS tried, it didn't work out... too many people know where to go to get value and no gimmicks. Add to it, parking there is a challenge.

    I've been bummed out ever since I heard the news of all Amazon Fresh stores permanently closing…read more Amazon Fresh offers produce, meat, seafood, bakery items, prepared meals, and everyday essentials. Their prices are competitive, and they usually have a nice selection of products to choose from. Amazon Fresh also offers same-day delivery for groceries and everyday items! They also offer a small discount on certain items for Amazon Prime members. This particular location has always been clean, organized, and well stocked. I've always liked the fact that Amazon Fresh gives you the option to shop with Amazon Dash Carts (smart carts), which let you skip the checkout lines. You sign into the cart with your Amazon account, add items as you shop, and the cart automatically tracks your total cost. This location also has a Krispy Kreme, so you can grab some tasty donuts while you shop! The employees at this location have always been friendly and welcoming. They greet me with a warm welcome as soon as I enter the store. This location is situated on a fairly large lot, so parking is usually never an issue. Overall, this store has been a great choice for everyday items and prepared meals. I'm going to miss my random late-night runs, but I will continue shopping here while the store is still in business. Farewell, Amazon Fresh! Ratings: Cleanliness - 5/5 Variety of items - 5/5 Service - 5/5

    Photos
    Amazon Fresh - Receipt of some of the best deals I found.

    Receipt of some of the best deals I found.

    Amazon Fresh
    Amazon Fresh

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    Bristol Farms

    Bristol Farms

    3.9(447 reviews)
    1.9 miWoodland Hills
    $$$
    Grab-and-go
    Catering service

    I love coming to Bristol Farms! They offer a variety of delicious and fresh products. The gentlemen…read morein the meat department are always so nice and I have only been met with smiles every time I have gone. They have delicious smoothies! The cleanliness and organization provide a calming shopping experience. I would have loved to give 5 stars but my experience at the juice bar is almost always less than pleasant. There is a young woman with a piercing and very full lashes that is very rude. I understand that if she is making drinks to wait but when she approaches the register she doesn't even say hi. She just stares at you. She also ignored the customers behind us. When handing off drinks, she doesn't say a word so people aren't sure of whose drinks they are. It's the only part of the store where the workers aren't as approachable.

    I'm a local resident and a regular customer of the Bristol Farms Woodland Hills location, and I've…read morealways enjoyed shopping here--until this experience. During a recent visit, I picked up a bag I intended to purchase and briefly used my phone to take a photo. A manager approached me and asked, "Are you buying that bag?" in a tone that felt unnecessarily confrontational. What escalated the situation further was that after I requested corporate contact information from another associate, the same manager approached me again and continued the interaction in front of other customers, without attempting to de-escalate. Since then, I have made multiple efforts to address this matter directly. I contacted corporate, left a message, and was provided an email address which I confirmed multiple times--however, the email was incorrect and my message was not delivered. To date, I have not received any follow-up. I understand store policies, but professionalism and respectful communication--especially at the management level--are equally important. I hope this matter is taken seriously and addressed appropriately.

    Photos
    Bristol Farms
    Bristol Farms
    Bristol Farms

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    Albertsons - Clearance

    Albertsons

    3.0(104 reviews)
    4.0 miReseda
    $$

    This Albertsons location sits on the corner of Saticoy and Tampa in Reseda, California. I come here…read moreto pick up all my household essentials--especially items I can't find at Costco. They offer a nice variety of produce, meats, dairy, vegetables, and just about anything else you might need. However, given that this store is in Reseda, California, theft seems to be a major issue. There are plenty of cameras in place to deter shoplifting, and security measures are clearly a priority. Customer Service & Store Ambience The staff here is really friendly--if you need anything, just ask, and they're happy to help. That said, the ambience of the store leaves something to be desired. The moment you walk in, you're met with a security gate that only opens when you're within a few feet of it. Then, when exiting, the other entrance has gates that don't open at all, forcing everyone to go through the checkout lines. On one hand, I understand this as a necessary security measure given the current economy and retail theft issues. On the other hand, it feels unsettling, especially for honest shoppers like myself--I don't appreciate being made to feel like a suspect. Uncomfortable Checkout Experience While checking out at the self-checkout, a bag of cheese slipped from my cart onto the floor. Immediately, the screen flashed with a camera view of me, as if I was being monitored for suspicious activity. A message popped up stating that an associate needed to verify my items before I could proceed. The entire experience felt weird and uncomfortable--I hadn't done anything wrong, yet I was being scrutinized as if I had. This level of security reminds me of what's happening at Target and Walmart, where many products are now locked behind glass, requiring an associate to unlock them just so customers can purchase basic items. Honestly, the way these stores handle theft is becoming excessive, and it's starting to push me away from shopping there altogether. Final Thoughts This is the society we live in now--you're assumed guilty until proven innocent, am I right?Will I shop here again? Yes. Do I appreciate being treated like a potential thief? No. I get that management is trying to address theft, but they still have some kinks to work out. Hopefully, improvements will be made in the future.

    I enjoy shopping here--lots of great options to choose from. Thank you so much Kevin, for the fast,…read moreaccurate checkout, and Anthony & Danny for watching my things while I went back for the salad. The ambiance was relaxing and it wasn't too crowded during my visit. They all deserve a pay raise soon. God bless!

    Photos
    Albertsons - Big signage and well lit

    Big signage and well lit

    Albertsons - Fresh fruits and the like

    Fresh fruits and the like

    Albertsons - Signage outside

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    Signage outside

    Ralphs - grocery - Updated May 2026

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