This Ralph's is really good Despite the HUGE volume that this store does, they do a great job getting shoppers in and out quickly. James, Ray, Christine and others are always both friendly AND helpful. The people that do the stocking also do a great job of not only of stocking but with helping customers find stuff they need as they stock. read more

This is a very nice and clean Ralphs. Best part about it is the cheese counter, to the right of the store, as you enter. Jocelyne is very nice and there is also a gentleman that works, in the cheese section, as well. Tons of variety of really good cheeses and well priced. Sometimes, they will give you a sample and it is always SO GOOD!! The store also has very good sale prices throughout the entire store. Have enjoyed going here, in the past 3 months, since I moved into the area! Thank you! read more

I have been coming to this Ralphs for about 5 years & it is hands down my favorite Ralphs in Los Angeles. First off, the staff. They are genuinely helpful & they remember you. That matters. These are people making near minimum wage doing their best, so maybe get off your debt laden high horse when writing reviews. If you want a white glove experience, go shop at Whole Foods, which arguably has worse customer service anyway. The store itself is the perfect size. Solid selection without feeling like you need a GPS tracker to find eggs. It is efficient, clean, & easy to get in and out, which is exactly what a grocery store should be. Reading some of the negative reviews is comical. People complaining about Ralphs prices like this store is personally responsible for macroeconomics, trade policy, and tariffs. Yes, things are more expensive everywhere. Welcome to reality. There are apps that literally tell you when deals are happening. Use them. And the complaints about Western Union are wild. This is a grocery store, not the Wild West. If that bothers you so much, maybe consider using a real bank that was opened in this century. Good people work at this store, and that is why I keep coming back. I would much rather support a place like this than funnel more money into Amazon owned market share grabbers. Supporting a variety of stores actually helps the average American in the long run. If you are unhappy here, the problem is not the store. I will keep shopping here and recommending it without hesitation. read more

Here we go again with delivery online service from Ralph's in Woodland Hills. Yesterday I tried to place an order via Instacart and got EC the shopper from hell. Cancelled my order & advised Instacart of his rude behavior. Not Ralph's fault. However, I again placed a reorder with Ralph's and guess what, folks, they are out of many basic veggie items. Typical. I feel sorry for the shoppers but I have an idea. All Ralph's store managers and those in charge of stocking your stores.....Stop everything and call ANY Walmart store manager and ask them to please train you all on how to stock a store,,Walmart Stores RARELY run out of stock. Ralph's in Porter Ranch is the exception. Never been to that store when they were out of just your basic stuff like tomatoes or avocados. That is one terrific store. Wish they delivered where I live in West Hills. Arrowhead water!! These yahoos are out of potatoes, tomatoes, water, for goodness sake. You ask what could improve? The store closing altogether. read more

Great location! Very friendly and helpful here. The checkout is usually pretty fast. The prices are good if you shop seasonally and watch out for their clearance and manager specials items. Plenty of easy parking. read more

This is a location I try to avoid. Just in the last two years I've lived in Woodland Hills, I can tell there's been a lot of changes that just don't make sense. First, there are no shopping carts or baskets anywhere near the entrance or inside the store. Already you're wasting 5 minutes hunting for a shopping cart in the busy parking lot. And one of the two entrances is blocked off, so it makes it so there are never convenient grocery trips. Today, I parked a couple rows away from the entrance, and while driving my cart back, it suddenly locks up in the middle of traffic not even 15 feet away from the main entrance, so I had to carry 3 full bags of groceries the rest of the way to my car. There's a Ralph's a couple miles away, and I would much rather drive all the way there then have to deal with these unnecessary inconviniences. read more

I shop at this Ralph's often. Some of the staff are very friendly and helpful, while others are not as much. However, I always find everything I need. They have daily specials, and while the store can be a bit messy at times, it's not a big issue. read more

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I was shopping in the quality control area with the plexiglass. I smiled and spoke to the female associate on duty, she was friendly, all was great. I overheard her tell her male coworker that, it's the older people you have to watch because they steal more than younger people do. She's younger? Could have fooled me, they continued to talk about me. I've contacted corporate but they don't care. What she needs to worry about is that Dollar Tree wig on her head! I can show her how an older person can kick her ass! read more

Love this place always keeps my favorite cheese in stock , I'm always coming here if I have to order online or come in person to pick it up read more

Ralphs - Cheese - Grocery Near Me - Woodland Hills, California

I called Wester Union to find a location that will payout a large amount of money. They told this location will pay up to $10,000.00 dollars. When I went in I was told the person in charge of this department in the store is not available to come back in an hour. So I did, when I finally spoke with Lorenzo. He looked annoyed I even ask about Western Union. So he did not even open the drawer to see how much money they had. He simply said that they did not have enough money to pay me the amount I was send. I told him that I had called Western Inion and they said this location can pay out up the 10,000.00 dollars. He got mad and just said "we don't have the money".He did not even suggest any other option to try to help, like come back later we have to get some more money. Really rude and poor customer service by Lorenzo. read more

I'm becoming more and more unhappy with this store. First they blocked off the deodorant aisle. Now the laundry soap is quarantined also. I resent having to run a gauntlet for a bottle of Tide. Tonight, I had to buy something in these aisles. The cashier actually watched me to make sure I didn't steal anything! Unbelievable! Plus, they have the side entrances blocked so you can exit anymore. Way to make the store feel welcoming. The laundry soap I wanted was mislabeled, and there were ladders left in the aisles. I've given up on getting anything from the deli, for I will have to wait 20 minutes for service. Moldy bread and moldy fruit for sale. I live across the street. I shop here twice a week. There is too much competition in the grocery business for sloppy business practices and treating customers like thieves. And lose the Spanish Muzak. I can order stuff off Amazon and not have to put on pants. Do better. read more

I'm very unhappy with this store. First of all, they re-arranged the entire store and it's ridiculous and hard to find things now, But the biggest annoyance is that they've glassed off an area in the far west side of the store. And you have to pay for the items there, and they won't let you take them! Today I wanted one item, a fe-breeze, and the checker was extremely rude, yelling at me saying "You have to pay for that here!" She acted like I was going to steal it! So I just left it there. It's very inconvenient for shoppers, and to have rude employees too!! I've been a customer of this Ralphs for about 20 years and now I'm gonna find a new market to shop at, and take my business elsewhere. The customer service has really gone downhill. Moving on! read more

ZERO customer service. Paid for 5 lunch items for the fam. Drove all the way back home, unpacked the bag to fine 1 item missing. Not only missing, but I was charged for a completely different more expensive item. WTF!!!!!Have all purchase and transaction details on the receipt. Heard lots of excuses while answering many questions on the phone with both the store manager and corporate supervisor...like, I would waste my time complaining because my time is not valuable. Both refuse to honor the transaction details that are on the receipt in my hand. "There's nothing we can do unless you come back to the store with your receipt." Uhm....seems archaic...WHY? Hey Ralph's...you mean the receipt I recited to you over the phone? You do track your sales right? And need to track your budget? You are not the only store to shop at. Some people are too old and too sick to keep going back and forth to your store to correct your mistakes. I'M DONE. read more

Terrible Customer Service at Ralphs Bakery: Avoid Chaney! I had the worst experience at Ralphs on Ventura Blvd & Topanga Canyon Blvd in Woodland Hills, specifically at the bakery section. I've been shopping here for years, but today's incident was beyond unacceptable. I went to buy a birthday cake for my mom with my kids. We waited over 15 minutes for an employee to assist us. When she finally came, we politely asked for a cake, which she took to the back. After 20 more minutes of waiting, we asked why it was taking so long, and instead of a simple explanation, she rudely yelled at us, saying it was "normal" and that we had to wait. Another customer was dealing with the same issue. Frustrated, we asked for a store director, only to be told there wasn't one available. Instead, we were sent to Chaney, the assistant manager in the bakery section. Rather than listening to our complaint, Chaney immediately defended the employee, insisting it was her first day, completely ignoring our main concern, which was her disrespectful and unprofessional behavior. When we explained this, Chaney became rude, dismissive, and completely uninterested in solving the problem. We even asked Chaney to check the security cameras so she could see exactly how the employee treated us. Instead of taking this reasonable step, she refused to listen and repeatedly told us, "Because you're mad, I'm not listening to you." Of course, after such awful treatment, I was mad, who wouldn't be? But even if a customer is frustrated, it is the manager's job to find out what happened and handle the situation professionally, not dismiss them outright. I am shocked at the lack of customer service and accountability in this store. A manager or assistant manager should aim to de-escalate situations, not worsen them. Chaney failed completely, she was impolite, unprofessional, and had no interest in resolving the issue. RALPHS, WE SPEND OUR HARD EARNED MONEY IN YOUR STORE, AND WE EXPECT DECENT SERVICE IN RETURN. THERE ARE PLENTY OF OTHER STORES IN WOODLAND HILLS. IF YOU DON'T FIX YOUR CUSTOMER SERVICE, PEOPLE WILL GO ELSEWHERE. read more

Ralphs - Birthday Cake - Grocery Near Me - Woodland Hills, California

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I really like this Ralphs and have been coming here for a while and not as often since I moved. They all have amazing & variety of offers in their flower section has. Today Negar helped us out at the flower shop and she was so meticulous and creative with the service she provided and she provided such a pretty boutique for us! Her smile and attention to detail was amazing. Had a wonderful experience :) read more

Bruhh this Ralphs get on my nerves, it's says they close at 1am and I went one day at 12am after work and it was closed I thought maybe it was just that one day cause they had to close early or something so I went again 2 different days at 12am again and the other day at 11:50 pm, there was like 6 other people trying to go in too and they were closed, like at least fix your hours online or something, that's so annoys... read more

Do not, I repeat, DO NOT buy your alcohol here. A bottle of alcohol that is $45 somewhere else will cost you almost $90 here. They love ripping people off. Additionally, whenever I buy produce from this Ralphs, it goes bad within a day or two. Rude customer service and horrible prices/products. Never coming back. read more

I come here almost every day, the store has completely gone down hill over the past year, the workers absolutely hate doing their jobs and the greed of management will continue to wreck the store. the hours are wrong and keep getting shorter. only reason they are in business is because there are no other reasonable groceries stores near by. the nearest ralphs to this one is nearly an extra 3 miles away. horrible service to their community. read more

Thank you Ralph's our bowling ball cake it came out perfect. They did everything we asked for. Service was really good from the time we ordered until the cake was picked up. I highly recommend this bakery for all your cake needs. read more

Ralphs - Thank you Ralph's the cake was perfect. - Grocery Near Me - Woodland Hills, California

Hubby picked me up a filet mignon (steak), I cooked it on my grill and it was DELICIOUS-- as good as Ruth's Chris, and, for me, THAT IS A RAVE REVIEW! read more

I must admit, the visit to this location was very enjoyable. I've never been to a Ralph's location so far out but it's an experience to remember. My friend amd I was treated with so much respect. From the security officer on duty that day to the cart collector down to our cashier. Our visit was on Wednesday, March 27th around 12:45pm. My friend wanted to take advantage of the sale on wines. Well, she picked a very good day to do so because we were found in the wine aisle by Sherry. She was the conducting a wine tasting. Honestly, I've been trying to attend a wine testing but the timing is never right. We learned so much from this quick session. So inspiring. She taught us about the difference in wine when it has been barrowed longer. She also taught us the difference between tasting and just swallowing it down, how you should actually use all your senses when tasting. This ralphs location is quite elegant, clean and very big. Plenty of parking. No struggle. They sold certain products that I wouldn't ever see on shelves at locations near me. I have to admit this is the first time I really enjoyed myself in a grocery store and wasn't in too much of a hurry to leave read more

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A great store with a presence and wonderful offering. I've come here for many years, as it has so much to offer where are smaller sized Ralph's stores which don't have the same offerings. One of the long time managers, Virgina is amazing, always friendly, always kind. The one thing that gets me is since I met her when I worked for Ralph's during the pandemic, the employees are still over worked and underpaid! Stop by and say hey to the people here! They're great! read more

make sure when you shop check for expiration dates the employee dont check the dates they r just there to giggle laugh

DO NOT leave your kids unattended here. I was shopping with my sister and I right away noticed a couple following us around the store and had NOTHING in their shopping cart. I went to checkout and asked the cashier if they had security and he said NO. Extremely sketchy and just a scary experience. read more

Been going to this Ralph's on n off for last 4 years. Lately the last 5 months, I've noticed a sharp drop in quality/freshness with produce and meat department. Very inconsistent. Produce section sometimes frozen. Lot of off things sitting with fresher stuff. Lot of things go off within a couple days. Those new bio-degradable bags don't help. Service usually good. Went to the one by Tafts cpl weeks ago and was like totally different experience. Neat and tidy. Fresh produce. Will be going to that one more often now. read more

Honestly the place was great until they added this new security guard. When he barely started he kept looking at us and always following us around. If we took too long trying to find something he would scream at us and tell us to hurry up. When we ask him where something is he says he doesn't know so it just proves he just follows people around. Every time we go there he always looks at people and follows them around. I remember one time it was me and my girlfriend (we're both mexican) and he started following us I told her to take a turn to see if he was actually following us then after a big group of teenagers (white btw) past by and instead of going to see what they're gonna do he took the same turn we did then we went inside the aisle and when we were half way he stopped on that same aisle and started looking at it (clearly just tryna look at us because it was empty). We never stolen anything from the store and always have our receipts. The store and employees beside the security guard are nice though. read more

I have been shopping in Ralph's for over 20 years. But in the last six months, the service has gone downhill in both Woodland Hills, California Ralph's. And the corporation sends out advertisements and misrepresents their clients. When it says 299 for ground turkey and they charge you 599 and then the workers at Ralphs don't even know the advertisements it's time for a change. I think I'll find another place to buy my food. read more

Stopped in for the first time the other day and was a little overwhelmed... I mean it's Ralph's, yet the quality of produce, selection of snacks and customer service are all above average. The parking lot is located in a large plaza off Ventura Blvd and Topanga Cyn that is shared with several businesses including FedEx, Rite Aid, Sprouts, Jamba Juice and so on. Getting in is probably easier than getting out, even during peak hours. I personally generally metro over to this area (which I recommend) and there are plenty of pedestrian paths inside the lot for a safe journey. The west side entrance of Ralph's Fresh Fare Woodland Hills is the produce side and the east is bakery, salad bar and hot food. One of the pluses to this one is that both sides of Ralph's W.H. has self check out... which is something I've never scene at any other location or grocery store for that matter. This location also carries some unique and rare finds I usually only come across at whole foods especially healthy desserts, gluten free items and an abundance of organic or specialty diet wants. There definitely on pare with Whole Foods or even Sprouts for that matter and all without breaking the bank as hard as these more pricier grocery chains and seem to keep majority of things well stocked. This locations is definitely one of my favorites hands down. Still getting familiar with the huge layout and unique products they carry versus other locations. read more

Ralphs - Grocery Near Me - Woodland Hills, California

Excellent across the board. Whenever I have shopped at Ralphs, the store is stocked well, floors are clean and employees are professional.

Depends if they put fresh fruit or food out but generally ok Service is A+ couldn't ask for a more helpful staff and folks Ambience depends on time of day - but usually pleasant These folks are honest - so are those who work at the in house Starbucks read more

Too many dogs. Dogs licking the tortilla bags. Dogs shaking out their fur in the deli department. Dogs in the shopping carts. Reports were made but no action by management. read more

I cannot believe the terrible quality in produce at this Ralph's. So many times, I bought garlic that has turned... the onions are soft, not firm. The strawberries that mold in the packaging. Then, I tried to buy jarred horseradish, but the sell-by date was a week old. read more

I seldom go to this Ralphs even when I used to live out here because I feel like the parking lot is always a bit of a hassle. However, it was on the way home this weekend and convenient to stop off to, so I did. Man, times a changed. I remember going here as a kid and this complex just being the tweak hub since a lot of their stuff used to be open 24/7 - like the Starbucks and that Ralphs was open late, and Rite Aid and Blockbuster. Well, parking lot was still nutty, but they completely re-did the inside. Seafood department was looking good, they re-did all the dairy cases in the back. Upgrade. Things were easy to find and I even picked up some decent King Crab legs for 15. Got all my veggies and meal prepped like a mofo. $75 later and I only had enough til Tuesday. Ufff... Glad to see that the joint is being taken care of. read more

Ralphs - Grocery Near Me - Woodland Hills, California

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I stop by once in a while when in the area to check out the Murray's cheese section. Lots of good cheese and crackers to chose from. Staff is a bit rude, lots of parking space, inside a big shopping plaza. read more

Ralphs - Grocery Near Me - Woodland Hills, California

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OK, I have a confession to make up front! This is not a review of the whole store... It is a 5-Star review of just the wine/liquor department! First, when it comes to wine, Ralphs has a great selection at reasonable prices and you just cannot beat the 30% six bottle discount. Second, if they happen to have the hard liquor you like, the prices will always be retail... never an artificial after market mark up you see all too often on premium whiskeys, bourbons and ryes. And third, if there is something you are looking for that they do not have in stock... All you have to do is ask the liquor manager Bill and he will track it down for you. I give a cases of French champagne and premium red wines as client gifts and Bill is my go to... I.e. the one place I can go that takes the place of having to run from place to place. Thank you Bill for making the holidays cheerier for me and for my clients!!! read more

I was told that Ralph's corporate approved this congested layout. You can't move without bumping into their fixtures. The entrance right into the store is just as telling-- no two people can enter or exit at the same time. What a mess. This experience is the same as being in a parking lot on a busy holiday season. No room to move. People bumping carts with each other. Everyone, including the associates, look unhappy. I gave feedback to the sales manager and an associate. They don't care. I do. Good bye Ralph. read more

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I get my cokes and steaks here when they're on sale. Bone-in Ribeyes and New York steaks go on a two pack or three pack sale once a month at least. Coke cans also sometimes go on sale for really cheap. read more

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This was one of the worst shopping experiences I've ever had (at the Ralphs at Topanga and Ventura). The staff was useless. I've never had any problems like this at the Ralphs on Victory or the one at Shoup and Sherman Way. Edit: The service was terrible, but I did get my money's worth, so I'm. changing my rating from 1 star to 2 stars. read more

This Ralphs is super close to my job, so I often come here before work to pick up lunch and other groceries. The parking lot is huge. You never have to worry about parking no matter what time of the day it is. They offer plenty of self checkout stations, and there is always an employee close by to assist if needed. Customer service has been so so; some employees have been super helpful while others are mediocre. It is overall well maintained and clean. Prices are standard compared to other locations. Variety of items is excellent, and this location has been excellent about enforcing Co-Vid regulations. All in all, a great store for all your essential needs, but it does not stand out in any way. read more

When we lived in Woodland Hills, CA, I frequented Ralphs at the corners of Topanga and Ventura Blvds at least twice a week. It was the cleanest, friendliest, and most reasonably priced supermarket anywhere around. I needed to visit here again recently, and it seems nothing has changed over the last ten years, except prices, of course. It is still the same clean and friendly supermarket that I remember. I now live in Las Vegas and wish that there was a Ralphs here instead of the markets available. I know Kroger owns Ralph's in Los Angeles and Smith's in Las Vegas, but there is no comparison between the two supermarket chains. I can't put my finger on why there is such a difference between the two stores, but Ralphs certainly is head and shoulders the better of the two chain stores. read more

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