The cashier Jeff at the check out really knows how to pack properly the food that goes in the freezer lined bags that you bring with you. Kudos to someone who knows how to handle soup, eggs etc. fragile items...... read more

This Gelson's is our neighborhood store. In addition to being our neighborhood store, it is considered a premium grocery store, and it is also Japanese-owned. However, it does not feel neighborly, and its customer service certainly does not feel premium. As someone who visited Japan this summer, I can also say that the level of customer service is nowhere near what I experienced there. I only shop at this location because it is literally within walking distance of my home. Every time I go there, I expect mediocrity, and unfortunately, that is exactly what I find. The products are often not fresh, possibly because they remain on the shelves too long due to their premium pricing, and likely because no one regularly checks the inventory for freshness. Some products also have packaging that is reduced in size from the bottom, so you end up buying less than you think. The staff is generally unhelpful, assuming you can even find someone to assist you. At most, when you ask where a product is located, an employee will tell you the aisle number. With additional prompting, they might point you in the direction of that aisle. This is in stark contrast to stores like Whole Foods and Trader Joe's, where employees will not simply tell you which aisle to look in. They will walk you to the shelf and make sure you find what you need. If the product is not there, they will often offer to check the back, and if it is out of stock, they may even offer to find out when it will be available again. After all, I come to the store to give them business. Why not help me do that, rather than making me feel ignored or like a bothersome customer who is taking time away from something apparently more important? I remember once standing in front of the manager's station, waiting for the manager to appear, while one of the cashiers simply stared at me without asking why I was there or offering any assistance, such as calling the manager. I have had many encounters at this location that I have simply chosen not to respond to or pay attention to. And I have observed the same behavior toward other customers. Employees seem to avoid offering assistance whenever possible. They see customers looking for help and pretend nothing is happening. Lines tend to get long, and managers are often unhelpful. Whenever you ask for assistance, it feels as though they are doing you a favor. Unfortunately, this is another example of the negative changes I have experienced at this location. I relocated to Calabasas, and before moving here, Gelson's in another area was one of my favorite grocery stores. I understood why it was considered premium. This Gelson's is not. Not in its service, not in its products, and certainly not in the attitude of many of the people working there. I usually feel quite unwelcome in this store. The only exceptions are the security guard, who consistently greets customers, smiles, and makes them feel welcome, and the staff at the bakery, who are always prompt and very helpful. However, I believe this bakery is operated independently from Gelson's itself. The employees range from indifferent and unhelpful to sometimes rude and defensive, and this extends all the way to management. I am not sure whether this is due to inadequate training or employees simply being unhappy working there. However, I have noticed that in any company, including retail stores, employees tend to behave according to how they are trained and managed. If there is no feedback or expectation of better service from management, this behavior will simply continue. I like Gelson's as a brand, and I think it is a great brand. But what is happening at our neighborhood location is not at all what Gelson's represents to me. A neighborhood store, especially one charging premium prices, should make its customers feel welcome and valued. Unfortunately, this one does neither. read more

Gelsons is your typical over the top expensive grocery store. They have the most delicious cookies, bread, pre made ready to eat meals. Everything is in sections. ( cheese, wine, bakery items, sushi, hot/cold foods) Everything looks so good. They sell Celic bagels in the hot section at $10 a piece. If you dont know what a celic bagel is, let me tell you. Its a stuffed bagel topped with butter, garlic, cheese. Gelsons does not make them in house. They are delivered from LA. Calabasas is one of 5 Gelsons that has them. I took 2 home and baked them. They were so good. Gelsons is great for special occasions. Lots of good stuff. Expensive stuff. read more

Gelson's Calabasas - Grocery Near Me - Calabasas, California

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I'm extremely disappointed with my experience at Gelson's. I come here regularly, and normally the customer service is great. Other employees have always been kind and respectful, which makes this experience even more upsetting. However, my interaction with an employee named Melanie was honestly one of the worst customer service experiences I've had here. Melanie was incredibly rude, disrespectful, and had a terrible attitude toward me. I felt like she was talking down to me and treating me as if I couldn't do basic math simply because I'm a teenager. I've noticed what seems to be similar treatment toward other teenagers as well, and I find that really disappointing. Everyone deserves to be treated with respect, regardless of their age. On top of her attitude, I believe I was given the wrong amount of change after paying for my purchase in cash. I left feeling like money was missing from my transaction, which made the entire experience even worse. I should not have to worry about receiving the correct change while shopping at a store I regularly visit. What upset me most was how unnecessarily mean and disrespectful she made me feel over such a simple transaction. I have never had an experience this bad at Gelson's before, and it was especially disappointing because I usually enjoy shopping here. Her behavior came across as completely unprofessional, and I do not appreciate being treated this way. I hope management looks into this incident, reviews the transaction if possible, and addresses the customer service concerns. I genuinely hope this is not how other customers, especially teenagers, are treated. I expect better from Gelson's, and I hope this experience is taken seriously. The date this service was provided was 10/09/2026. Sometime between 3-3:30pm. read more

New bakery cookies are over cooked and burned it's a shame victor benes was the shiznit.. now I can't even get a hamantaschen to meet my fat man cravings.. tastes literally like burnt butter ew read more

It just keeps getting worse. Wolfgang Puck is gone in lieu of lesser quality. The meat dept is routinely awful. The bakery is terrible. Veggies and fruits that used to be superior are now regularly absolutely dreadful. Cheap Japanese toy machines and unrecognizable junk items. Never any baggers. Clerks used to wear beautiful Gelson's uniforms and now wear sloppy t-shirts and often look dirty. The deli quality is so subpar now. It used to be sooo good. Now the Mac and cheese is just institutional slop. They got rid of boars head meats and went to Dietz and Watson's which is not nearly as good. The employees are treated terribly and complain regularly. Gelson's used to he wonderful and now? I don't want to even go in there. read more

They DO NOT ACCEPT EXPIRED $5.00 COUPONS when they have always done so in the past. Plus, they never send me new ones anymore so I will not be coming back as the prices here are INSANE! Even more then Whole Foods or Bristol Farms. It's never that crowded probably due to the prices. So I guess that's a plus if you are a multi millionaire and don't care what you pay. read more

How lucky are we to have this wonderful market in our neighborhood?? Everything we could want or need at top quality. It seems like they are always trying to find ways to make the shopping experience better! read more

The Wolfgang puck has been replaced with a cute wine bar near the grab and go section. Grab a bite after grocery shopping, after all who isn't hungry after groceries? I appreciate the unique concept. Gelsons has become synonymous with Thanksgiving for us and also weeknight, easy dinners! I love their prepared food section. It doesn't complete deplete your bank account like Erewhon and the food tastes thoughtfully seasoned and freshly prepared. As far as Thanksgiving is concerned, I will likely never cook my own Thanksgiving because I'm so in love with the ease and taste of Gelson's. Being freed up from mashing potatoes or preparing carrots allows me the time to prepare those sentimental, ancestral dishes we all crave at the holiday season. The turkey is also cooked to perfection but the other ideal part of a Gelson's thanksgiving is all the side dishes can also be purchased ala carte. Ideal! Lastly, this store is just so clean. It's bright, lots of natural light, and has easy parking that is free. I always hate paying for parking grocery shopping. This store makes grocery shopping that much easier, thanks to the prepared food, and just that much more enjoyable. read more

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I'm a regular at Gelson. My kids love going there for the goodies and shushi. But everytime we try to hit the Pokemon vending machine, staff from the bakery are trying to by every thing during their shift. At one point a young lady try to push my 8yr old son out of the way to purchase what was on the vending machine. Please is there something we could about this matter. Thank you read more

I was having a really horrible day. I hadn't eaten any real food in like nine days. Due to being ill and Nelson in the deli department, accommodated me with a plastic container to put my food in because unfortunately,the biodegradable ones make me sick. Thank you again for going out of your way for me. read more

It says that it's open till 11pm on Google. Also if call for store hours it says it's open till 11 every day. I was at the store at 9:45 and it was closed! read more

I have the flu so got some chicken noodle soup from the hot bar. For $20 it was the most disgusting soup I've ever had. The entire soup tasted like preservatives and the quality of ingredients was so lackluster I suspect the soup came straight out of a can. Absolutely disgraceful. read more

There is at best only 1 checker (sometimes none). Often no manager or box person is available & they don't answer the phone. It seems like Gelson's is cost-cutting on service but at the same time charging ever-increasing & exhorbitant prices throughout the store. read more

[Thought it would just be easiest to paste the text of my email to the store manager below. Of course, the person never replied, in classic Gelson's fashion. But to their credit, I did get my refund.] Super disappointed in Gelson's at this point. After all of the catering orders I've placed over the years, something is very wrong at your store. I placed an order for three brisket meals.. I picked up what amounted to a 75% fat/25% meat slab of inedible worthlessness and determined I would ask for my money back. Then 20 minutes before my guests arrived (and had nothing reasonable to eat, I might add), I get a call from your store, telling me I only picked up one of the three meals. I reply, "Oh, you mean you only GAVE me one of the three meals, yes?" No responsibility taken. No apology. I'm screwed. Nothing I can do. So I need my money back for that too. Actually, I need ALL of my money back!!!!! I called the store and spoke to Eduardo, who told me he will talk to the store manager and get back to me. He never did. I called again and spoke to someone named Hanibal who tried to convince me that I need to send an email to "gelsonskitchenorders.com." Needless to say (or perhaps I need to say it?), that's not an email address. I'm ready to tear my hair out!!!!!!!!!! PLEASE REFUND ALL OF MY MONEY! It's order no. ____, and the amount is $285. Please DO NOT RUN ME AROUND ANYMORE!!!!!! Other suggested steps to avoid this in the future: - Teach your meat cutters how to trim fat and what constitutes an acceptable finished product for consumers paying top dollar to what is supposed to be a high-end grocery store. - Teach your deli workers how to count meals. Develop a process - a checklist would be ideal - to safeguard against short deliveries so people aren't confronted with having picked up less than what they bargained for. - Teach your staff to return phone calls and not make people wait. - Teach your staff that for something to be an email address, there must be an @ symbol in it. Please confirm my refund ASAP. DON'T MAKE ME ENDURE MORE NONSENSE!!!!!! read more

Market not my favorite, pricey and still limited on choices, bakery has sub-par quality, had their cakes and cookies and tasted like it was day old store bought somewhere else. Don't like the rude owner, mean to staff. Best pass this market and try a better one at Ralph's or Vons. Save money and still get better quality and service. read more

I've been coming here for the last decade. The prices have gotten to the point of absurdity, the "security" look like mall cop rejects, and there's always Instacart "shoppers" sitting and smoking cigarettes and weed in the parking lot all morning. Not to mention the self check outs are only open at odd hours so there's lines at the 2 check outs open. For what it costs to shop here they need to do better. Over it. read more

Gelson's Calabasas - Gelsons Calabasas - Grocery Near Me - Calabasas, California

The Japanese food court service is soooo bad! We asked extra wasabi,he said NO!!! And you can buy it! Very arrogant attitude!sucks!

We have been shopping at Gelsons for 30 years and have always used them for their prepared foods especially for holidays and catering. Their food has always been outstanding. Unbeknownst to us and the public they changed ownership and eveything we ordered on our $300 order had to be tossed out because not one item they now pass off as the same prepared products are the same. They were all horrible. Beware before you buy any prepared food. So disappointed and we can no longer shop there. Their bakery was sold and they did not tell us that either. The same cake we always buy that has custard filling was filled with tasteless whipped cream. And to top it off the person we spoke to at customer service was a wanker. read more

Something is going on at this store with the meat storage. Several times in the past 6 months or so I've opened packages of chicken that smelled spoiled. At first I assumed it was a fluke and would take them back. Now I just throw the meat out. Guess I need to buy packs of chicken elsewhere. read more

They ran out of chopped liver spread a few hours before the First Seder on Passover. I voiced this to a manager but was neither concerned nor accommodating about this. Not good. read more

My sister and I are loyal customers at gelsons. We love to get a little sweet treat here, though today I was met with the worst possible piece of bread ever. IT WAS FULL OF SALT. It was titled, "cinnamon loaf", despite my mouth being overwhelmed by the immense amount of salt in the crumbles. I tried to just take off the top layer, but it was nearly impossible. The flavor of salt is still in my tastebuds because that was the only flavor the bread had. My sister and I now have matching headaches. Gelsons please lay it down with the salt!!!! read more

Gelson's Calabasas - 12$ overly salted cinnamon loaf - Grocery Near Me - Calabasas, California

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Workers are rude and so I left. I don't need this kind of judgement in my life. I love Gelson's but this is by far the worst location.

The Serv team at Gelsons Calabasas can't be near! Seriously. From the Cart retrieval team to the bag girls/guy, premium bakery, meat seafood produce hot deli, sushi, Wolfgang puck pizza,, zProduce/, dairy, pharmacy, "cheese pro", Management team , maintenance team, wine tapas bar, and any area I overlooked ( you're included, cares about your experience at Gelson's Calabasas ! The to-go food salad bar, hot bar, poke bar deli and premium bakery's are fully stocked with deliciousnesses!! The vibe in the store is a pic cool. Hey, this is Calabasas! The team a Gelson's works at making all patterns feel welcome .. read more

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I live in calabasas and patronize this store and unfortunately one of their store associates assaulted my daughter. The associate slapped her drink off of the table because he was upset with another young man...I filed a complaint and police report and cooperate never reached out nor apologized...they will not let my daughter get food or use the bathroom unless I am present despite her never doing anything inappropriate or disrespectful to the store. Very upsetting as residents of this neighborhood read more

Today I went to Gelsons Calabasas to get a prime rib sandwich . When I approached the hot Carving board I was welcomed by 2 flies on the meat! I approached the tall Manager and told him. He thanked me and went to the back of the deli - kitchen. After that I was going to order a different sandwich and received a horrible attitude from a short Hispanic lady ...very arguementive!!! She stated they NEVER cover the carving meat!! I replied yes they do. Do better Gelsons!!!!! read more

Going into this store I never want to leave Clean upscale great staff friendly service the best meet and poultry competitive pricing great rewards program. The best deli and bakery So many fresh ready to eat options. A sushi bar a wine bar and Wolfgang pucks. Soup bar I could go on all day if you don't shop here you need to. A lot of private label gelsons on items that are really good like the pasta sauce. You can't tell the difference from Raos. Try the lobster bites in the deli counter best chicken noodle soup also you are guaranteed an amazing customer experience here read more

Horrible attitude/ customer service pretty much across the board ( except seafood/meat area). Not sure whats going on there. One of the employees push the shopping cart into my five year old legs and didn't even say sorry or acknowledge it. Not only did she not say sorry or acknowledge it but we were standing there for five minutes and none of the other staff members around, acknowledged it either. When I asked the person who I thought is the one who did it to say sorry, she said oh, it wasn't me and that's all. Super sad. Will go bristol farms instead. read more

The place gets a 5 star review. The seafood section is at the top for quality and friendliness. Produce is outstanding and earns them the privilege of being an expensive place to shop. Meat is also top notch. In-store staff goes out of their way to help if you can't find something. Staff up front does not engage warmly but that would only be icing on the great cake. No one uses the wine bar and sushi seems like it is no longer made there. I really liked the fellow who was there. The sore spot is the bakery, bagels in particular. The last ones were inedible and pathetic bagel-like toroids of partly cooked dough. Checkout counter at the bakery gives a name other than Viktor Benes, maybe it has changed hands but even Benes couldn't make a decent bagel. Like the pastry guy in The Bear, send the baker to New York and the Puerto Ricans will teach him how to make a bagel. read more

This Gelsons has seen better days. I used to do most of my shopping there as the high prices were offset by the absence of long cashier lines and, unlike nearby Bristol Farms, the parking lot is easily navigable. Customer service is paramount in my food shopping. In the past, if 2 or 3 people were lined up, management would quickly open up another checker. Now management lets the lines increase to 4 or 5 people, with apparently no consideration for customer service. Today management allowed a very unseemly scenario to occur in which, in a crowded store, just one cashier was open, and the line stretched to 5 or 6 people. When another cashier was belatedly opened, 3 of the customers rushed over in a mad, rude scramble. I still do some shopping there solely because of the parking lot, but the experience is extremely degraded from the Gelsons of a few years ago. I think the local high school kids gathered there at lunch time are keeping this location open. read more

Good. Cheap. Fast... Pick two. I mean, that's the (semi-not-serious-but-frequently-true) rule of thumb in many a marketplace. It might be a house painter or it might be a grocery store. If the house painter is cheap and good... he won't be fast. If he's cheap and fast... the painting won't be good. (I think you can take if from here.) In this case it's Gelson's. That's not a slam... that's a compliment. You know they are not cheap... but you can usually count on the product being way better than average and, more importantly, you can count on not waiting 10 or 15 minutes in line. (The "good" and "fast" part of the aforementioned options.) I just got back from there. I intentionally drove at least twice the distance to avoid going to Bristol Farms. The wait in line at Bristol Farms is not only two to three times as long but you also spend that whole time in melt-down frustration mode (I admittedly have a fast idle) because you can SEE that they don't have enough cash registers open and that they are a little unorganized. And the people they DO have working just didn't go to Gelson's training school of how to. If that's a thing. Today was two days before Christmas. You KNOW I didn't want to go grocery shopping or even leave the house for that matter... because, well, Christmas. And Omicron. But I HAD to. And I knew I only wanted to go to one place and I wanted to be in and out quickly. And I didn't want to risk that "the blueberries sucked" or they didn't have other things I needed. It was beautiful.... and quick. And I have to add... the checker was double masked and lightning fast. M'kay... pretty sure I need to go get a life. read more

This used to be our go to market and it is so horrible since it was sold the prices are insane and they have no heat so it's about 32° inside the market on a cold rainy day you go in there and freeze!!!!!! This is probably why there are only three people in the market. read more

This review is long overdue . I loved this Gelsons as they had a huge selection of produce and carry the hard to find organic sweet 100 cherry tomatoes by del cabo . My favorite tomatoes for everything . they have a very large meat dept but note, the meats here are prime and organic so these items are pricier here than your average grocery store. Gelsons carries higher end brands like Stonewall Kitchens line of jellies jams and seasonings and pancake mixes . They have great items if you are into charcuterie . This is probably the best Gelsons in the SFV. the one in reseda has a very small produce dept and the lines are always long. read more

I had to do a review for our cornucopia. It was so beautiful. We were able to order it ahead of time and pick it up 10am on thanksgiving. The flowers were fresh and it looked exactly the same the next day with the sponge water method. Highly recommend for anyone in search of an authentic cornucopia! read more

Gelson's Calabasas - Our gorgeous cornucopia that we picked up on thanksgiving (pre-ordered) - Grocery Near Me - Calabasas, California

The bakery section is wonderful. Viktor Bene zucchini loaf and pineapple loaf are delicious. The rotisserie chicken is always perfect. Service is quick I never have to wait in a long line. If you go to the deli section the curry chicken salad and Waldorf salad are my picks. read more

In the midst of this Covid-19 world we live in, Gelson's Calabasas has become my "grocery shopping haven!" Why, you ask? 1) The quality of the produce is second to none! 2) The bakery is second to none! 3) Their coffee and hot chocolate are second to none! 4) Their prices on staple items are surprisingly competitive for a premium grocery. 5) Their selection of "alternative foods" such as goat milk products, "plant based faux milk," plant based ice cream, plant based meat etc. is extensive. 6) The aisles are wide and uncrowded. 7) The check out area is well screened with plexiglass. 8) The staff is SUPER FRIENDLY AND HELPFUL. Since I rarely shop in person anywhere anymore, I do not know my way around any particular grocery store.... And, the staff makes shopping at Gelson's Calabasas totally zero stress. I simply ask for what I am looking for and they walk me to isle and show me exactly where it is!!! What could be easier? I have to admit, I prefer low stress uncrowded shopping.... I choose "mom and pop" hardware stores over the big boys whenever possible... I pick up food to go from independent restaurants instead of chains. Even online, I try to shop at proprietor owned and independent chain stores instead of the internet mega stores. So, I am clearly biased. I love the fact that shopping at Gelson's Calabasas is a quiet, uncrowded and stress free experience. If you are looking to "See and Be Seen," this is not the store for you. If you are looking for a safe and low key grocery shopping experience where everything you need is in one place, Gelson's Calabasas is exactly where you want to be! read more

Nice local store, always clean and easy to navigate. Our family appreciates the fun Halloween event they host each year.

They have opened a Tapas and wine bar. It has become a great place for my wife and I to grab dinner. Food is way above average. Service is the VERY BEST. And everyone is very friendly. It's great to have a place like this in the neighborhood. read more

Typical Gelsons. Clean and bright throughout. Everyone was nice and helpful. This location has plenty of parking and is a little less chaotic than others. The quality of food here is great. Love the selection of meats and breads here. All the can labels facing forward the right way satisfies my OCD! The fruits and veggies area is always well stocked and I love the selection of hot foods at the deli counter... read more

Literally 22 days after my last post, i go back to the salad bar. We go early because we don't know if they will close the salad bar at 7:30 or 7:00? Better to play it safe, so we got there before 7. I take the tray to make my salad, walk five feet away to ask my wife a quick question. When i turn around, they're tearing down the salad bar. LOL!! I'm standing there in disbelief. In fact, other customers walked up to the salad bar and were confused as to why it was shut down so early. . As Biden would say "i'm not making this up folks!" (not being political) Admitedly I was pretty pissed. But after a while i just had to laugh. This place is a joke. It's funny at this point. It's not the clerk's fault. It's management. Top down. When we got on line to check out with our groceries, there was only one lane open. I understand if it's 9pm, but not at 7pm. Oh and it wasn't a staff shortage because someone did come to check out the lady in front of us, then leave. I wish the people at Gelson's Corporate would drive down the road to Erewhon so they can see what a first rate market looks and acts like. Erewhon is more expensive, yes, but this is Calabasas not Kalamazoo. so guess i'll have to start driving a little further from now on. I used to love Gelson's when i lived in WeHo and Studio City. This location is good for frozen foods, bananas, and paper plates. Period. read more