Came to purchase an umbrella for my granddaughter and I found it. Ralph's always comes through! Self check out and I was out. Q

They canceled my custom cake the day of the party and didn't do anything to fix it! I do my weekly grocery shopping at Ralphs, spending $200+ per week for my family over the past 7 years. Or, at least I did... I'll never be back. Vons has never let me down with custom cake orders and they'll be my new grocer from now on. Story time... I ordered a custom cake from Ralph's bakery over a week in advance for my daughter's 3rd birthday. I even called two days before to confirm everything was on track. Then, just four hours before the party, I got a call saying they were canceling my order because "no one was available to make the cake." When I expressed how unacceptable that was, they offered an alternative--cupcakes with rings featuring the same character theme as the cake. It wasn't ideal, but I appreciated the effort and agreed. 10 minutes later, they called again to say they didn't actually have the rings either, and that all they could do was refund the $30 for the original cake ordered. At that point, I was scrambling, calling more than a dozen local bakeries at the last minute to find anyone who could make something for my daughter's party. Thankfully, I found one, but it cost over $100 because it was such short notice. After spending a week trying to reach a manager at Ralph's to discuss what happened, I was told the same thing: all they could do was refund the $30 cake I never received. No offer to make things right, nothing. This is completely unacceptable. Ralph's bakery failed to deliver on a confirmed order, failed on their backup offer, and failed to take any accountability. If you care about your event, do not rely on Ralph's for anything important--they clearly can't be trusted to follow through. read more

Self check out at ralphs is not convenient . Makes me not want to shop there. Have to stop in the middle to bag, can't buy all items on self check. Self check takes more time! read more

GETTING HERE: This Ralph's is on Victoria across the parking lot (facing) CVS. It's adjacent to where CBTL and Nothing Bundt Cakes are located (my other 2 fave stores). ;-) REVIEW: I prefer this Ralph's over most other grocery stores, to be honest. I prefer the store set-up, it feels larger and more open compared to other competitors where I always feel cramped in their aisles. I love the deli, bakery, shelves are always well-stocked (even post c 1 9). I've not yet used their Pharmacy but maybe one day. Sometimes, they seem to be short checkers during their busy times, but such is life. I do recommend, if nothing else the ease of the location (parking is a breeze) and you can ideally run all your errands in this one strip mall. read more

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9am and no doughnuts left. One cashier open and ten people in line. Come on guys....I left my stuff at the register and walked out.

The Starbucks inside this Ralph's is great!!! The best customer service everytime!!! Keep up the good work

Stopped here to grab a few things before NYE. Nice staff! Place looks so organized and clean. I found all the food items I needed. No complaints. A little prócer than my usual grocery store but there were no lines and they had plenty of cashiers. Time is money :) read more

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I left a brown sugar there at the check out.. must have missed my bad called immediately to ask if they could find it for me. The guy was not helpful at all, said they would not help me. Solid Ralph's guys. read more

This is the second time I've bought avocados from Ralph's in the past 2 months and they're bad! I literally just bought these and went to make guacamole but the smell was rank. I dared tasted the smooshed fruit and damn. 2-$6, $12 total in the trash. I'm going back in to let them know. We"ll see. read more

Ralphs - Bad avocado - Grocery Near Me - Ventura, California

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Have yet to run across a friendly employee - rude would be the ones we seem to run across every time

I can't complain about the selection, quality, and convenient location. I am very disappointed with the lack of checkers. People like me who buy wine or other liquor are, by law, forced to go thru the checkout stand. I accept that. But I stood in a 9-person-long line today, Thursday, at 11:00 am. I always avoid popular shopping days/times, so this seems wrong. It happened last time I shopped there too. I seem to be the one who tries to get attention of someone to open up another stand, but no one managing the store proactively pays attention to the lines and does something about it. I'll be going to Pt. Hueneme instead unless I see things improve. At least, PRETEND you care about your customers. read more

I live 2 blocks away so I go often.maybe 4 times a week .I never had an issue ,until yesterday July 3 ..the store had alot of items on clearance so I took my time and looked thru them...I went to check out and was treated horribly by an employee I have never seen named Jazmine..she had Christian tattoos all over her arms but treated me like she was a disrespectful,rude,racist..she acted like she did not have time to deal with my order.rolling her eyes throwing my items..anger and hate came spuing out of her pores.i paid and left. As I get in my car I check the receipt and was overcharged,I went back and was told by Ben to go to Jazmines line..well Jazmine did not want to deal with me and sent me back ?? Well she ended up having to fix it but had issues...she was even more annoyed.she even told Ben ( the other employee) to go away when he came to help her out...she NEEDS TO BE TRAINED!!!or do not allow her to work with the public.she lacks basic human adult behavior skills....it also seems that she has the run of all her fellow employees,by the way she spoke to her peers much less me..the customer read more

Picked up a double orchid lei for a graduation. Ralphs had a large selection of very fresh single and double orchid leis at very reasonable prices! I was very impressed with the quality of the leis! read more

Thank you to my favorite cashiers (George) for always putting a smile on my face when I go in. He's so great that he saw me with my daughter once and now every time I go he will ask how she's doing. George thank you for being so nice.. read more

This store is SO organized and clean. Sometimes, I feel like I'm going to mess up the presentation of the produce when picking some fruits for myself. The cashiers are quick and friendly. And if you check their weekly ads, they have some petty good deals. I'm getting buy 1 get 1 free chicken right now. read more

I went in and used the self checkout and my payment didn't go through (I didn't notice) and he called me back and publicly accused me of stealing. he was making comment and laughing as my card wouldn't go through all the while a creepy man next to me was making creepy comments. I had to ask my male friend to pay for it because I was a few cents under and he made a misogynistic comment about how this is a mans world while laughing. read more

Horrendous customer service at Deli today. Understaffed, female employee incredibly slow. Customer upset and walking away. Avoid tjis Ralph's on the weekend! read more

closing cashier. I shop at night to avoid running into people I know since Ive lost my husband and mother recently and it gets me out of the house. the guy who waa always there before (rockabilly / emo/punk dude) I think wft RALPHS and this other guy at night is rude. he definitely prejudgea people. he talked to me like I was some annoying , female idiot. made me feel bad about myself he should know "you never m ow what's going on in someone else's life " - just very unkind read more

I can always count on Ralph's when my wife needs something from the store. They're always stocked up, and you can see on their app what aisles the food is on with picture's. So I don't bring the wrong items anymore. Score! And their late hours are great if we forget something that we need the next morning. The store is clean and organized whenever I go. read more

Gabriella is always so helpful whenever I get my Starbucks and she remembers me I really like her she's very personable the fact that I don't go in there that often and that she remembers who I am is very nice. read more

Very convenient because I live so close to it. Everything is fresh as far as I know. Winco has better deals. But if you can afford Ralphs it's great!! read more

It's a great place to shop the employees are extremely nice all the time I have shopped there. I saw a couple comments about the employees being rude in some occasions that I've been in their customer are extremely rude to the employees before the employee gets mad. The employees at the store are people too others should treat them w/ respect. The ambiance is always on point & food is great as well. Don't let the comment fool you it's a great place to shop. read more

Great service.................................Nice ambiance................Fresh food

Time and time again this store proves that customer service is not something that is a priority to them. The service in the deli department is by far one of the worse. Employees will walk by again and again ignoring the 4+ customers standing there for over 5 minutes without even acknowledging them. Their prices are never competitive, you can buy the same exact products in other Kroger stores and I really don't understand why. I used to visit and shop regularly at this store, they used to have a great guy working the deli but now... the service has definitely gone down the drain. And management should really work on keeping dogs out of the store. I mean c'mon it's a grocery store!! I get it if it was an actual service dog but what I saw was not that! read more

I like the food prices of some items so I visit Ralphs occasionally. The store has a pleasant ambiance to it. However, I believe one or two cashiers are racially profiling, and possibly the store is as well. I was at the self-checkout and the usual pretty assistant woman that is very nice was not there, instead there was a heavy and homely looking woman. I briefly smiled when she helped me with a machine malfunction while I was getting my groceries. I just paid and was bagging my groceries and another cashier, another heavier woman, walked up to the first self-checkout cashier and the two just like stood there quiet next to each other, pretending not to watch me. It was stupid because just seconds ago I just paid for my items. They were literally standing there almost next to me in the middle of the isle saying nothing. But then I heard the cashier mumble "its getting bad out there now". What she said stuck with me as I recalled that I think the same woman said the same thing a long time ago. Of course she is probably referring to the fact a person of color is shopping there. Yeah I agree it is 'getting bad out there' with attitudes like that that get hired to work there. I also believe on occasion they will page the police department if someone 'suspicious' is entering their store, which is just more profiling. The old Ralphs that used to be on Telephone was better. Edit update: I will not shop here again unless I must, just not worth it anyway. Dropped a star because yes the store PA announcements were egregious profiling in my opinion. Blame your deal with the PD for that. read more

I really enjoyed shopping at this store, as Ralphs is my personal choice of grocery store. When moving to Ventura, I was very happy to find that this store was within a couple miles of my house. The store is big and well kept, and staff has always been pleasant. However, my family has had issues regarding missing items consistently, and this past visit was our last straw. My grocery trips are usually once or twice a month and is well over $200 on most trips. Meaning we get MANY items. Usually 50 or more items. That said, it is very difficult to keep track of every single item we purchase. In the past, they have not bagged small items, for example, a snack lunch box for my daughter, a bag of Goldfish, air fresheners, etc. We always notice days later when we are looking for said items, double check the receipt to make sure we bought it, but again, it is already after we have left and we live busy lives so we never have followed up to get our $3-4 item. Back to the most recent offense- My family and I again had a huge grocery trip with about 70 items, around a $250 trip. As the woman finished bagging my groceries, I had to point out that she had forgotten to bag two items that had veered off to her side. No problem, she bagged them. THEN, we get home and realize that a cleaning brush ($7) was missing. We checked the receipt to make sure that we purchased it- and we did. So we decided to call the store because we really needed this brush to clean our bathrooms with. The manager said it was no problem and to come back to get it. Now this is where I went wrong, right then and there, I should have gone through all of my items to see if anything else was misplaced, but, I didn't. A few days go by and I realize that there are even more items missing: Lysol spray, pancake mix, Febreze, and a couple of other small food and cleaning items. Again I checked the receipt and we were charged for everything, but somehow the items did not make it in the back. It totaled to be around $25-30 worth of items misplaced. When we called again, the manager told us that she could not replace these items, as we had already called and come in for the toilet brush. She basically said that we could continue calling and claiming that certain things were misplaced. I kind of understand that, but a the same time, this is a consistent issue that we've experienced at this location and has now resulted in the loss of probably close to $75 worth of missing items. It is very disheartening. For these reasons, we unfortunately will not be shopping at this location any longer as we simply cannot afford to keep paying for items that the employees are consistently misplacing. It is absolutely ridiculous. Do better. read more

BE CAREFUL YOUR SHOPPING AT THIS STORE!!! I have been shopping at this place 3 years when I moved to Johnson Rd in Ventura. I went to here to get some vegetable and fruits around 5:30pm today. I saw the price of BOK CHOY was $1.29/1b. I noticed that the displayer showed me was $1.99/1b when I paid. Then I talked to the cashier that I saw it's $1.29/1b by my 3rd language(English)... I walked to the goods shelf again after I paid. Then I took a picture to show the cashier. She said the computer shows $1.99/1b... I was in a hurry to leave so did not talk to the manager. MY POINT IS about it's my 3rd time to found the SAME PROBLEMS of different prices at the same place when I paid attention . It's nothing about money. IT IS ABOUT HONESTY AND TRUST!!!! read more

Ralphs - Grocery Near Me - Ventura, California

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So, apparently the managers at this particular Ralph's allow dogs (NOT service dogs), but regular dogs to be brought into the store. I mentioned this to an employee and they says they have tried to say something about it but we're told to "just ignore it" because they care more about the money than keeping our food sanitary. I think this is absolutely disgusting. read more

Food poisoning from hamburger meat in meat department. Doesn't seem like the employees care.

Up until recently, when the "Powers that Be" saw fit to "improve" the Ralph's at Victoria in Montalvo, I had shopped there for the past 15 years. NOW that it is improved, I am shopping less and less at Ralphs. I can get the same products, with lower prices at Vons, Aldi, Winco, Sprouts, or Smart and Final. The managers have been shuffled around, or retired. The Meat Dept has gone through 5 managers that I know of. Jimmy in Produce, Retired(?) replaced by someone who was so rude that I will never buy produce here again. Store Manager(?) they don't stay- WHY? Where do they go? I spoke to the Manager de jour today,(they seem to rotate through every other day!). The poor man got an ear full, but had to admit that it will do NOTHING. Because he can do NOTHING but admit that their prices continue to go up, and he has had no one to listen... And I can only say, MAYBE they will listen when the receipts begin to fall! Because, I am NOT the only one who is complaining about these changes. Im just the one who TALKS about it!! And I WILL continue to talk about, complain about it!! Without change, I'm gone!! RALPH'S, YOU ARE DRIVING YOUR LOYAL CUSTOMERS AWAY! Too Bad!! read more

It really bums me out to write this as this is my local grocery store. This Ralph's has really gone downhill over the last 4 years. It feels like it's getting ready to be closed. There is nothing on the shelves at all. The store always looks terrible. I really think the management at this location is lacking. It's a sad, barren, dirty, unorganized store that really needs someone to run it properly. Vons on telegraph is much better stocked and more organized. read more

I came here around 12:30 and received extremely horrible customer service from a lady with blonde hair. I believe she was the manager. She was very rude and short with me despite me trying to be nice and courteous. I hope something is done about this. read more

Cashier was nice enough at the end.. zero greeting. Nice store however I was stunned to see how many unmasked customers there were, and how many staff walked by them without saying anything.. what's the point of having announcements that staff needs to wash their hands and clean work stations if they aren't going to actively encourage the mask mandate? read more

on a Sunday afternoon I was shopping at the ventura location. I was alarmed to see a patron with a pit bull terrier roaming the isles. He had a hard time holding control of the dog. I was forced down an isle to avoid contact with the dog. I later was checking out and noticed the dog and it's owner behind me in line, I snapped a picture of the dog and reported it to the clerk. I explained that my daughter and I felt extremely uncomfortable and unsafe. My daughter subsequently heard the clerk compliment the owner on the beauty of his dog. The dog owner chased me into car traffic demanding I delete the photo. I had to scream for help and eventually he retreated. The parking lot itself is being overrun by drifters camping in their vehicles. There should be a two hour limit for parking. I have contacted Kroger customer care for some assistance in making me and others feel safe in the store. They created a case number and assured me I would be contacted. That was two weeks ago. Still not a peep? I'm pretty sure that pit bulls are not supposed to be in grocery stores in California. Ralphs clearly condones unsanitary pets in the store where we buy our food. Whats next, goats and horses? Join me in avoiding this store altogether, it is obvious they don't value customers their customers safety and shopping experience. read more

While In Ventura today, I stopped in to get a Father's Day card. Nice clean Ralph's. Great selection too for all your grocery needs. Produce looked very fresh. No wait in line at 11am. In a huge shopping plaza. Cashier was friendly. read more

This review is in response to the "Self Checkout Lane". Do not use the self checkout lane if Lizandro is not operating it. I'm always watching customers with larger orders go in and out of the other checkout lanes while I'm waiting for help to accept coupons. I was ignored by the attendant today. She knew I was waiting for help because the customer next to me thought his register was saying, "help is on the way", and she told him that it's the register next to him. She walked away to her desk for a few seconds. Then another customer needed help and she immediately began helping them. I put everything back into my shopping basket and went through the regular checkout lane and was done before the self checkout attendant was aware that I left. Horrible service. I will say that when Lisandro is operating self checkout things are run smoothly and efficiently. read more

Just bought flowers today for Valentines for the wifey! This very rude staff/cashier at the flower shop named Renee M. was racist and extremely rude.When the next customer was hispanic she was very nice and even laughing and she keeps giving me a stare knowing she was guilty how she treated me.Ralphs is a big company they could hire and replace Renee with a better and friendlier,professional new staffs.She sucks and only gonna make business go down specially the flower shop!!!! read more

So I've been going to Ralphs forever it seems like. If not this one on Victoria then other ones in Oxnard or the San Fernando Valley. I've always like their produce and the prices have always been less than Vons. They have a large supply of different brands and their sales are pretty good as well. Lately there seems to be a plentiful supply of toilet paper and paper towels. I say "When in Rome - Get it now while you can" This Ralphs on Victoria is nice a big. Makes for wide isles. I'm not a lookie lou shopper. I have a list and know exactly where to go and what I want. Of course there are those times that I happen upon say...the Easter isle. Cadbury Eggs galore. I admit I am addicted. Also with the wide isles it makes it nice to have to not keep asking people to move so you can get to what you want while they are still trying to decide. Ken at the deli is amazing. He takes special care in preparing my deli orders. Folds the lunch meat beautifully so I can easily take a slice at a time and make my sandwiches. Other places just seem to pile it all on top and not really care about the fact that I would have to struggle with trying to pull it apart for my sandwich. I would say that the only draw back is that you now have to either bring your own bags and You have to bag them or you can "buy" their bags and they will bag for you. While I have noticed that the females bag better than the males (I wonder if there is a bagging training? I wish there was) I have chosen not to waste plastic and do my own bagging. However this does take longer so the person behind me may have to wait until I finish bagging. Sorry about that. read more

NOT CORRECT HOURS. Terrible costumer service, would not send anyone here. I won't be returning until they fire the guy in the front of the door at midnight and either put up a sign with the correct hours OR CHANGE THE HOURS. I needed medication for my son and they ignored me. read more

I don't come to this side of town too often but when I do I'm happy to shop at Ralphs. I've ordered their free-range thanksgiving turkeys here before and done general grocery shopping too. Last night I stopped in to pick up some sodas, bread, and lunch meat. I ended up impulse-buying some rock crab claws that were on sale because their sale-by date was the next day. Sadly, when I got them home one of the claws was actually moldy and I had to throw that one away. They were really cheap though so I don't hold it against them too badly. The store was clean, well lit and had wide aisles. Employees were happy to help me and the in-house food all looked so good! Self-check out went quickly and I was back on my way. I would definitely recommend stopping here. Main downside is the parking lot is a little tough to navigate. read more

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