Customer Service - poorest rating I can think of. I went in Saturday night to get my usual items. It was around 8pm. Nine of the items I usually purchase on a weekly basis was out of stock. This includes deli meat, celery, bananas, bread, and so on. I even tried to purchase a couple items such as ice cream and my 1st, 2nd and 3rd choices were out of stock. Now comes the customer service part - checking out with only two heads of lettuce, I was asked if that was all? I replied, well, the other nine items weren't on the shelves! The cashier didn't even look at me and replied, "that happens." I am not sure what has happened at this store, my favorite cashier left, my second favorite, who we always talk about animals, I don't see any more and my overall favorite (for years) has moved to the self-check-out area. I have not gone to this Ralphs and found all of the items I usually purchase in a long time. I used to do my entire weeks shopping there and now only pick up about half as I have found other items at substantial savings elsewhere. I think I'll use the self check-out more if I go back (there is another Ralphs five or so miles away). Maybe the cashier's attitude was to get me to use the self-check-out who knows? read more

Worse customer service I have ever experienced! An item ended up being rang up for a completely different price than labeled on the shelf. The shelf price said $3.00, then the cashier rang it up as $10.00 When I caught the overcharge while reviewing my receipt in the parking lot, I went back into the store over to the customer service area. Two female Ralph employees were standing behind the counter gossiping amongst themselves and blatantly ignored my attempts to get their attention. Like completely ignored me. I said, "Hello? Hi!! Can you help me with something? Or point me in the right direction? Hello??" They continued talking amongst themselves as if I hadn't been standing there right in front of them trying to get their attention for over 5 minutes. I could understand if they were busy, but all they had to do was communicate that to me. Instead they were gossiping about their personal life. Very unprofessional to blatantly dismiss and ignore customers. I've never seen that behavior from any establishment in my life. read more

My local grocery store! Everyone that works there is amazing. They treat us like family. They are the best.

This Ralph's is amazingly clean and organized. It was recently renovated and I'm impressed. Recently my business had gone to the "$" stores like winco and aldi, but I stopped by because of convenience. Walking around, I came across surprisingly cheap prices, hefty clearance racks, and some cool new brands. read more

Ralphs - Grocery Near Me - Palm Desert, California

See all

Great service and very friendly. Needed help finding a nice hot chicken and I received help from a nice clerk who helped me find a fresh one from the back. He was polite so shout out to him! Everything is nicely organized and it has great deals! read more

12/22/2018 12:00 Need to pick up a few things for Christmas Eve dinner, they had everything I needed including a device to inject flavorings and large pieces of me at a fraction of the cost of the place I was going to go to to purchase No problem with the staff but many of the customers were rude read more

It's Ralph's. It's nice. It has what I need. It's well-maintained. What else is there to say, really? Only downside to this store: no self check out. Would be great to have a few of those machines in; tonight I had to queue even though I was just buying four small items. In,out, done -- that's how I like to shop. read more

The service is not what it used to be Kroger cleaned house and got rid of the managers with lots of experience unfortunately it shows in store conditions and customer service. read more

I am so happy with Ralph's on country club and cook, especially the wonderful ladies in the service deli department. I spoke with Mary today and she bent over backwards to help me understand how to best prepare my corned beef brisket. I love cooking, I just haven't done much of it, so I'm still learning, and Mary explained exactly what to do. I'm so thankful- Mary spent 15 minutes with me explaining how to do the vegetables with the meat in the crockpot etc. Please give Mary a raise, and thank you Ralph's for hiring people like Mary to work for you! read more

Why is this Ralph's Always out of stock on the basic stuff I need. It's a small store with high prices and consistently out of stock on basic stuff. Going to shop somewhere else. read more

You know i just starting to work close by to this location and thought they were great but when these ladies that work in the hot food section should at least acknowledge the customers when they are behind the counter. I've been coming in here 2-3 times a week sometimes and this lady is always rude and doesn't say anything to the customer. She yells that she's only there to check the chicken and that is all!?!?!? Really!? I would of thought that behind the counter you would get good service like your other stores but No not this store. She ignores you then just walks away because she doesn't want to help. Then no one gets help for 15-20 minutes because they had to call someone else that was busy in another section. Maybe hire more people so you won't have cranky, lazy employees behind your counters read more

Ralphs - Grocery Near Me - Palm Desert, California

Hey, 40% on 12 bottles or more of wine? This is a GREAT time to buy the heavier hitters. Bottles of Saved Red Blend for $15. Buena Vista The Count for $10. Hahn SLH Pinot for $16 and change. I felt like I needed to wear a hoodie so I would not be caught on camera. I tell you, it is highway robbery. I absolutely LOVE their selection of wine. read more

It has been a long time since I have been in a Ralph's store but I have to say I was very pleased at the transformation I have seen. This Ralph's was modern , clean and carried a great Variety of Vegan and Vegetarian products. Veggie cheeses I had never seen before as well as veggie patty brands. The bakery offered a variety of items from donuts , cakes, cookies and muffins. I did not try anything because I had my heart set on something else but alas...my partner got cookies. Prices were good and store was clean and bright and produce was fresh. Customer service was fast and friendly. Who could ask for anything more? Oh yes nice sales on prepackaged salads and the ability to use your Ralph's discount card for extra savings. ( yes I keep all my reward cards) read more

Just seems ok, the salad bar seems like its missing something and the sushi I got, I'll never eat again. Nice ambiance, just need a few more tables inside and staff behind the counter and you will get back on track. read more

See all

Great service good deals on meats Right now Grey Goose Vodka $18.99 pick some up at checkout ( not in liquor/wine aisles) read more

I'm so glad to find my favorite shopping place. It might be far from my home. I will go the extra miles. The layout of the store was perfect. The staff was very helpful and caring. read more

Clean and always stocked. Not as cheap as stater bro's which is my preferred super market but this is the closest supermarket to my house so this is where I go. In and out is a breeze. read more

I just walked out of this store without what I needed. The cashier was so rude. Awful. My card wasn't working in the machine and he told me too bad use another one. I didn't have another one on me. It's not the card I had just used it and he refused to help me y letting me slide the card or giving it to him to entertain. I said, well then I've got to cancel and he he pushed cancel in the order and turned away. I was so upset I tried calling the customer service number and no one answered. read more

I don't know why they show pictures of their deli. It's always closed. I mean at 6:00 pm. More expensive than most stores. They are the only store in that area and take advantage of it. read more

I've shopped here since 1998 and always look forward to it. It's upgraded now and they always have what I need. Great selection, especially the bakery. I don't know how people can be so self-centered and rude in their reviews. Seems like they delight in destroying a business. read more

LEARN THE LAW REGARDING SERVICE ANIMALS!!!! Front end manager this evening was rude and disrespectful. I have a fully trained service animal for a reason and the questions I was asked by the front end manager were not only illegal but disrespectful. This will be followed up by a FULL complaint to corporate. I'm tired of being judged and sick of receiving attitude for having a legititimate disability and need for a assistance animal... Yes ASSISTANCE ANIMAL NOT PET OR EMOTIONAL SUPPORT ANIMAL!!! For future relevence to the rude front end manager this evening here is the law: IF you have reason to doubt the validity of the service dog, there are only two questions you may ask: 1. Is this a service animal? 2. What task does this animal provide for you? The courts have been very clear that if a person responds, "Yes, this is my service dog," that the business must take their word for it, and further inquiry is both unjustified and illegal. Staff or management may not ask, "What is your disability?" This is private, protected information and considered harassment of the disabled. You may not ask for the dog to demonstrate the task it provides. It is also illegal to ask for "proof" of any kind, including documentation or a vest, as neither the federal or state government requires it. The only entity allowed to decide if an animal is truly a service dog is a judge in a courtroom. .... I was asked for proof (which I provided because he is a service animal, registered here and the UK, and have nothing to hide) was told my companion needed a vest.. wrong again know the law. Also this is the desert it's not always in the animals best interest to wear a vest in hotter weather especially when we have just come from the UK and the temperature difference is something that takes time to adjust to, all of which again is NONE of their business. Know the law and follow it. Tonight you discriminated against a disabled person. That's against the law and you should be ashamed of yourself. Despite showing proof you couldn't even have the decency to apologise. Apauling customer service especially from a front end manager. Won't ever shop here again. Would give 0 stars if I could. read more

My favorite grocery store ever. Great prices. Has everything. They need to hire more people. I'm not spoiled but if I'm spending $150, I shouldn't have to bag my own groceries. Don't be cheap Kroger. High school kids up the street that would love a job. My son's one. read more

I have officially made this my favorite Ralph's. Forget that it's not a fancy "Fresh Fare"; it is convenient, and it boasts a range of offerings. Better still, it has the friendliest employees in the entire organization (or at least that I've encountered.) Associates are so unbelievably helpful, I had to pinch myself. "Am I at Trader Joe's?" o_O I found the produce and meat sections particularly rewarding with their mark-downs, labeled "Manager's Special". I got six chicken thighs for only $1.50 after an in-store coupon for $2.00 off was applied. And for only $2.50, I filled eight fish tacos with fresh Tilapia. Get this: At the register, the cashier was about to scan my mac-and-cheese from the deli when she halted. "Wait, let me go over to the deli because this should be marked down since it's the end of the night." Off she went and returned with a sticker that brought the tub of gooey goodness' price down to $1.52. Now that's what I'm talking about--a grocery store with employees who care about customers. While on vacay in the desert, I was tempted (oh-so-very tempted) to head to my old digs--Gelson's and Bristol Farms--both less than a mile away, though Ralph's was closest. But I actually did something I've never ever done before: I opted for Ralph's each time. read more

If you go on the right day of the week, they mark down the packaged produce that is about to expire. You can get a bag of veggies normally priced at $3.50 for just 99 cents. Of course, if it's fragile (like the organic romaine mix I recently scored), only buy what you can use within a day or two. 99 cents isn't a bargain if it rots before you use it. But those discounts make this Ralphs a more affordable option. read more

I am very disappointed because I drove 30 minutes away from my home thinking that the store is still open. The doors were open nobody greeted me or notified me that the store was closed and google shows that you're open until 1am please fix your website and the hours because I just wasted my time and wanted to spend over $100 on bouquets of flowers and I couldn't even buy them for a sick family member so thank you for wasting my time people fix your shit zero stars for you guys. read more

The store is nice and recently remodeled but they are screwing us again on their liquor sales. They advertise 30% off and it used to be all wine and ALL sizes of liquor but now, in small print, it's only the 750 ml liquors. Good thing there is a new Total Wine just a couple of miles away, & cheaper! read more

I really like this grocery store. It's close to home and work. The employees are always really nice, and the ladies that work in the service deli are really funny. The guys who work in produce are also very helpful. If you have a question about how something tastes, most of the time, they'll just cut one open! I visit this store up to 5 times a week. read more

To whom it may concern. This is by far one of my all time favorite Ralph's stores. Every. Single. Person. In here is helpful, friendly, fast, and efficient. All of the employees here consistently help me and I am in there almost daily. This is a good group of workers and I prefer this location over any other market. I just do. If anyone has questions I would be more than willing to answer them. read more

I had one of the worst experiences shopping at Ralph's in Palm Desert. On June 22nd I had a cardiologist appointment in Palm Desert. On the way home I stopped at Ralph's to pick up some milk. Considering the Covid 19 virus I always wear a mask and choose to shop where masks are required for employees and all customers. I presumed that was the case in Palm Desert. I entered the store and found several customers wearing no mask at all. I asked to speak to the manager and was directed to a woman checking out customers. I assumed she was the manager and astoundingly she seemed annoyed that I brought this up, she gave me the impression that she could have cared less. I am 72 and have several underlying conditions which leave me very vulnerable to the virus. I can assure you I will never give that store my business in the future. What a rude awakening to shopping in Palm Desert. I am so grateful that I don't live anywhere near there. read more

The staff here is very kind and always provide me with excellent customer service and are always very helpful!

Just to be clear, this market is beautiful and they have a fabulous wine selection (when it's stocked). My husband and I walked in yesterday and we saw that they had a "Wine Cellar" area that was locked. The sign on the door says to ask any associate and they will open it for you. I walked over to the produce section where I saw an associate and he called for someone to come over and open it for us. We waited, and waited, then I walked back over and asked another associate if they could assist us. He saw that the woman was on her way. She arrived and was really put out by our asking for assistance. First she had the wrong keys and couldn't open the doors. Then she came back and opened the doors and said "What do you want me to get for you?". I asked if we would be able to peruse and see what they had available and she explained how she wasn't allowed to leave us alone and that they were understaffed. She made us feel extremely uncomfortable by rushing us and I finally said "We want to spend money here, can't we take our time and look at what you have?". This poor-girls Rachel Maddow ran off in a huff and said something like "It may mean my job". The wine cellar had wines ranging from over $200 down to $14, so I'm not sure what the purpose of this is, although I'm sure people steal Ace of Spades Champs all the time, the associates need to be courteous and patient with those of us that just want to purchase a $50 bottle. When we checked out, some gentlemen in front of us had an orchid on the conveyor belt and it fell over. The checker's response was "you shouldn't have put it on the belt" very matter of factly. What happened to grocery associates being helpful and kind? All we encountered here was rudeness. Management really needs to do something about this behavior, as I will totally avoid going there ever again. read more

Great market but they are slowly trying to move of the manufactures that know how to produce good items out and put in their Kroger bands like Coca-Cola with cane sugar I got suckered into buying a 12 pack and it is absolutely vile and they don't carry Coca-Cola with the cane sugar so you're committed to their's going to find a new market for the future not supporting a grocery store that thinks they're a food processing company doesn't work pick what you're good at and stick with it get Coca-Cola with cane sugar in your stores and you'll do better going to try smart and final market hear there very good . read more

Good service, all the usual produce/meat/prepared goods/etc. one would see at most grocery stores at very reasonable prices. The selection of hot items for those low on time in the evenings to cook is solid as well. read more

This is the busiest and rudest Ralph's. Being that the company I work for is close by and we're always having meetings and doing promos, we like to come to Ralph's because it's convenient and they usually have a decent selection. Each and every time, no matter what I'm buying or whom I'm with, the staff is so rude. They hardly stop to talk to you if in passing and the cashier clerks must hate their jobs because it seems like I'm bothering them by buying things. They are short and brief, never giving direct answers to questions and upset with the customer when the machine malfunctions. I've been a cashier clerk before and I understand long tired days and ugly customers. This repeated horrible customer service however is not just a bad day, it's a bad culture of the whole store in its entirety. read more

Wonderful selection and prices at this location. The employees here are also very helpful. I accidentally left my pound cake at the Starbucks checkout, came back the next day, and they gave me a free cake to make up for my own mistake! read more

I love this store. They are now using cartons instead of plastic containers for the salads which I agree with the only proble with this is their boxes open and they don't tape them closed. So when you leave the store these boxes reopen and whatever sandwich you may have put in it it's a mess. read more

I'm working here. Doing plumbing. I been here a number of times. The staff is cool but the old man manger can be a bug dick. But over all it's s clean well stocked store read more

Ralphs - Grocery Near Me - Palm Desert, California

This is my favorite grocer store. They have fresh sushi made at their sushi bar. I have been impressed by their sushi rolls. I wasn't expecting much from a supermarket but I was impressed by the quality. read more

Great staff. However, the soup in the Deli is NEVER available. Always empty! We try to buy the soup just about every day. We have addressed this issue to management but have had ZERO success. We have to go to a different Ralphs to purchase our daily soup when this Ralphs is just around the corner from us. Please fix this as many others feel the same way. read more

Came here because I wanted to get some items from the deli. Nobody was there to help me and when I asked workers from other departments they had no clue where the person was and what time that department was closed. They made no efforts to help me. It was a mess. I stood around like an idiot for over 20 minutes waiting for someone to help me at the deli department then I just left. read more