When I used to live in this area I would come to this Ralph's often, as they had everything I need, and a lot of stuff I didn't even know that I needed. Super easy to find and very convenient. The store itself is always well stocked and well maintained. Whoever manages this store does a great job of making sure everything is faced properly and everything always seems to be in order. They always have a great selection of produce, as well as a great meat section kind of so you really can't beat it when it comes to great seafoods and meats. With plenty of parking, this place is a definite go-to if you happen to live in the area. Definitely check it out when you're there. Bottom line? There are always a lot of shopping centers and stores to choose from. I always try to go where I know they have the best products, the best price and the best selection. This Ralph's is definitely one of them. Dan says. Check it out! read more

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Hunter at Ralphs went above and beyond during my shopping trip. He was incredibly friendly, helpful, and took the time to find me a better deal on the food I was buying, which I really appreciated. It's rare to come across someone who genuinely cares about helping customers save money while providing such great service. Thanks, Hunter, for making my experience so positive--I hope Ralphs knows what an awesome employee they have! read more

I am Just writing to praise the spirit of excellence I received from Sophia. Her assistance and kindness made my day! Good hearts of conscience like Sophia's make great managers and make the world a better place! K. Phillips read more

What started out bad, got taken care of my the manager for the store - Westcliff #745 - Erin Tarver. I ordered a custom cake for a birthday. When i arrive to pick up the cake, a box was placed on the cake and the top of the cake was stuck to the roof of the box. Erin was assisting me as there was no baker on duty that Saturday. She could see that this was not good. She came up with the solution. There is a baker at the Ralph on 17th. She said she would take the cake over to them, have the fix or make a new cake and then deliver to address in Newport. Just over an hour later, she called she got the cake fixed and was outside my door. Cannot express how excited I was, and how thoughtful this was to get the cake before the bday party. Thank you Erin and baker at 17th ave. you saved the day. The cake was delicious. Best customer service i have had i a long time. Thank you for taking care of us. read more

It's a middle end supermarket if you don't have a membership but for just grabbing items right away, this is a good store with good variety read more

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Service was literally BEYOND "above and beyond". I always like ralphs because their produce is really good and they usually have everything, but this review is specifically for the customer service I received a few weeks ago when I was in the store. It was late at night and I needed balloons last minute, so I called ahead in the hopes they could do a few at least, and the absolute sweetheart over the phone said no problem at all to come on in. By the time I got there, Rosie and Ella were the two helping me out. Genuinely this was the best experience I've ever had. Ever. I felt so bad about being there late, and they were so reassuring and kind, and helped me out with every little detail, even though this was neither of their departments and the floral department was actually closed!!! These two helped me lay out the balloons in the cutest way and pick what color ribbons would look nice, they were so professional and caring, but I felt like I was with old friends. Genuinely, whatever they get paid it's not enough, they did so much to help me and were so kind about it, I can't say enough about them!!! Thank you Rosie! Thank you Ella!! You helped make my sisters birthday amazing, she even said she loved the balloons and the layout of them! read more

I rarely leave reviews, but this visit to Ralphs deserves a public service announcement. Customer service here was essentially nonexistent. From the bakery to Starbucks to the checkout lanes, every interaction felt like I had somehow interrupted everyone's day simply by being a customer. The staff I encountered were consistently rude, unhelpful, and surprisingly unprofessional. Questions were met with blank stares or short answers, and smiles appeared to be in shorter supply than some of the shelves. It genuinely felt like helping customers was the last thing on anyone's to-do list. If you're planning a visit, just know that friendly service probably isn't on the menu here. Don't expect a smile, and definitely don't expect anyone to go out of their way to assist you. On the bright side, the trip was efficient I got in, got out, and learned exactly where not to shop again. Unfortunately, even if this were the last grocery store left in the state, I'd still be strongly considering alternative food sources. Ralphs, I hope management takes a look at the culture at this location, because customers deserve far better than this experience. read more

To start here a friend of mind and I were in just to use the coin star machine. After receiving the voucher, we went to self-checkout and was approached by an extremely RUDE cashier named Karen. She not only had an attitude that does not belong in customer service. When Karen said to hang on and I said no problem she turned to me quickly and said I was not talking to you! After the transaction she turned to my friend and said thank you, looked at me with a very nasty look. I said you're NOT welcome after that interaction and walked out. I can't believe I was treated this way at ralphs Westcliff. I will NEVER GO BACK TO THIS STORE because of this. To the managers of this store, you need to have a very long chat with your employees about common customer service etiquette. For this interaction alone I will avoid this place like the plague. read more

Hands down the nicest most helpful meat counter staff ever. They will explain everything, the best cut, how to cook it, etc. Lots of affordable organic items. The only bummer here is about 8pm the whole place starts shutting down and the staff close their registers. Then they stand around up front clearly wanting everyone to hurry so they can go home. The line gets really crazy for the self-checkout, and is worse when people try to purchase alcohol. There is ZERO efficiency gained for this store by closing all check out counters so early. read more

Normally a great store with great employee's . One bad experience can change a lot of good experiences. I was harassed by David in the meat department and I wasn't buying any meat‍. Boo for you David, without customers you have no job. Bristol Farms or Pavillions from now on. read more

Horrible place to shop. Normally, I find grocery shopping to be relaxing. This place has terrible service, it's lacking in having the items that I need especially unique items, and they try to close the store earlier than they're supposed to close so they can get out of there quickly by shutting one door and blocking it off and then putting a lot of carts in the way of the main door so you can't even get in. It's a joke. read more

Had an AWFUL interaction with Karen V (nasty and clearly miserable) when trying to help my mom (who has eye and mobility issues) put in her card at checkout. Pull this woman OFF being a cashier as she clearly loves to make everyone as miserable as she is. Do not shop at this store. read more

I found everything ok. The only bummer when I got home was that I bought a brioche bread that said it was on sale for 4.49 and when I got home and looked at the receipt I got charged 7.49 full price which bummed me out read more

Extremely rude, cashiers and workers here always acting like they are doing you a favor avoid at all costs!

(This is for the meat department) I never leave reviews on grocery stores but i really had to let it be known, the meat manager David is awesome! He's well knowledgeable on all his product, I had to follow him when he transferred stores! That's how great the service is. Definitely check out his meat ;) read more

Karen really lives up to her name. So unhelpful and rude. I will avoid her at checkout at all costs.

Rude rude rude employees!!! Lady acted so put out that I wanted an actual check stand open (uhhhh not doing self-check with $150 worth of groceries). I told her it was my first time at that store, and that we had just moved to the area and I downloaded the app so that I could figure out how to get the digital deals by clipping the coupons. As she was ringing me up, I set up my account and then when I asked her how to clip the coupons, she acted like I was a total idiot. I mean yes, I would have figured it out but figured I'd ask you since you probably know...(nobody in line behind me at 8 am on a Sunday morning but her attitude would've made you think I was holding up a long line)! Then she told me to enter my phone number on the keypad at her register... and then gave me my total before I clipped the coupons. When I reminded her I needed to clip the coupons she got super irritated and gave me such an attitude. The courtesy clerk (bagger kept snickering and rolling her eyes at me when she didn't think I was looking at her.) I'll NEVER go back to this store!!! Really? This is how you welcome a brand new customer? Cashiet's name was Benyi. read more

Ever since they pulled the real people from the registers and put the self check out it's been a nightmare. Ridiculous lines and today the manager was checking and bagging groceries while the line backed up into the freezer section. Shame the bad management of the store led to the good employees quitting or retiring. read more

Five stars for Edgar over in the meat department. Forgot to write this earlier... this took place Saturday 7-11-2020 if I remember correctly. Anyways, Edgar helped me at the meat counter but it was afterwards that he really gave some excellent customer service. He noticed my basket was over full and that I was having trouble placing more items in it, I'm not the best at Tetris. Edgar then offered to get me a cart to which I said, no it's okay, I can get it, but he proceeded to get me a cart anyways. Like what? Who does that nowadays? INCREDIBLE character. Speaks volumes in the best way possible. So Edgar, sorry this is a week late, but thank you for helping me out. It was such a simple gesture but has so much gravity behind it. I hope your manager recognizes you and your hard work. Keep it up! read more

Employees are not very friendly, especially blond lady in floral department. Cashier and box girl also needs a course in customer service. I'll be shopping at the Ralph's down the street on 17th from now on. read more

There is a gentleman named Hector at this store who is not only a nice guy, he returned my wallet after I left it at the checkout stand. I love to write reviews of courteous people. hector is the one of those people. read more

Thank you to David C. for helping me out. Without getting into detail he offered me the best customer service greatly easing the burden of an injury I've been dealing with. Thank you again Hector!!! read more

I really love this RALPHS!!! I go just about every other day for their locally sourced fresh organically grown produce wether it's nectarines peaches apples watermelon mangoes bananas potatoes rosemary oregano and fresh thyme jalapeños and they're fresh cheeses on display all the hummus that you can pick out of every different flavor in the world that you can think of and their meat selection is amazing I highly recommend that if you're in the area go visit this place and they got a very cool gift card section they organized and you know there's no mess it's just a really really really nice Ralphs read more

Fantastic Peeps To Be Around,Healthy & Delicious Food,Products...Just You Need To Come & Explore...Healthy Quality Shopping Time! Be Blessed..Be Safe! read more

Old Caucasian Ralphs clerk with glasses on Monday 11:30am just took long time at the men's restroom and left with crazy amount of poop splashes all over the toilet seat and outside. I was waiting outside to take a piss and man... Gross!!! I immediately left the store, not even trying to fully get in the restroom either. As I was leaving the old clerk was announcing to the store "Security, code 13 in aisle blah blah." lmao I guess that code means gross stuffs in the toilet to be cleaned. He pooped all over and asking the poor security to clean those mess. Ewww. read more

This is a very unique Ralph's. It's very small and I think a little more expensive then the one down the street. I think it kind of caters to the upscale neighborhood around the corner. The staff is friendly and the place is very clean, what else can one ask for? read more

Wow....Saturday worker ...her name was Karen "shocker"...never been treated more disrespectful by a disgruntled employee... very very poor performance for Ralphs...Ralph's.... love ralohs..Ralph's.. Karen read more

I like that their avocados are usually on sale but their napa cabbage was rotten as they did not check the backside of them so that was a turn off. Purple potatoes were great until they were still selling the old expired ones. When they have fresh specialty mushrooms its great. They dont carry my favorite wine gums and refuse to order them even though i offered to buy 10 boxes so i have to drive to the other ralphs down the street to get them Stupid!!!! Staff are very nice but store is small. read more

I have yet to find a grocery store close to my place that I really enjoy. I guess being in Irvine with our gigantic supermarkets I've been spoiled. Guess the prime real estate in Newport ensures smaller grocery stores. Anyways, this FF is alright given the fact that it looks pretty new inside. But, it is also a smaller store, compared with many others I've been to. There's no large section of pre-made food, like there is in the Irvine location, and they have a really limited produce section. But they do take double coupons for now, which helps my wallet. And trust me, nowadays my wallet needs help! Good thing is that the employees there have been pretty nice and helpful. So, that's always a plus. But they're always smoking in front of a set of doors, so its kind of annoying. I'll have to visit again to re-evaluate my decision, but so far, I'm not very impressed. read more

The sushi kiosks in all Ralph's markets are individually owned by AFC. I have a ongoing issue with All the kiosks ( in Ralps) for a long time because I suspected they keep thier sushi defiantly longer than one day..they have no date it's made on..so you don't know..and some of it is very old. They are supposed to remove the day old sushi..per Ralphs rules but they don't. They remove some but the more expensive things..they dont remove and pass it off as made that day. Ralph's kind of passes the buck because they are an independent contractor..its fraud and I'm sick of it. The Ralph's on Tustin has ausome management and staff..and recognized it is a problem..Irvine and 17th..NO ..dont care just want to pass the buck so they don't have to deal with it Picture is all old sushi..ewwww. read more

Formerly managed by Lauren, Ralph's Grocery on Irvine Road in Newport Beach was the epitome of a top - rate grocery store for its comparatively small size and location. Lauren was a sensitive and kind manager , who had a marvelous way with both employees and customers. Fast forward a few years with the continuation of Covid and the addition of a number of self-check-out registers, and the complexion of Ralph's Grocery has changed. Katie is Manager now and she is professional and adheres conscientiously to high standards at every level. She is not unlike Lauren, but her style is a little different, she is serious and caring in a different way. The staff is friendly and wonderful to the customers. There are many new faces now; a few terrific people have retired. One relatively new person has joined the staff as a couple of years ago and she wears many different hats ! Her name is Abigail , and she is very accommodating to customers and the staff. This food store is a wonderful place to shop - both for its selection and for the wonderful people working there. Bon Appétit !! read more

I always send money here using Western Union . All the time they said the person is in break !!! Wait 10 to 15 minutes !!! Really ? Today Karen who I think is the manager or who knows told me that there is another western union in the 19 st . I asked her don't you want me to come to this location ? . Horrible service and very rude customer service here . Very disappointed read more

I like this Ralphs. It's small and there is always good parking. Their fresh flowers stay alive for a ridiculously long time. The only downer is the selection of food is kind of lacking compared to bigger locations. read more

Ralphs added self check out at this location! Game changer! The only negative for this little market was the lines will get Long some time and now that's over. read more

If ever there was a zombie apocalypse I would head to Ralph's. They have everything thing there and you could hold up there for years.

I placed an order for pick up using the Ralph's app Monday evening around 645. Was told my order would be ready between 8 and 8:30. Got two emails confirming the same so I went over there at 8:15, tapped on the "I'm here" in the app and said what parking space. I opened my trunk and waited. And waited. For 20 minutes. Finally went to "customer service" in the app, talked to a robot then finally got a human who called the store and told me the pickup department was closed due to not having enough staff to keep it open! I'm just out of the hospital, no food in the house, can't carry these groceries myself, shouldn't be walking all the way in there... anyway, there was a REASON I chose pickup. I thought maybe I could ask some nice person from the parking lot to go in there and get it for me. Then the customer service lady says they didn't even pull my order. I said "now what" and she tells me I'm Required To Come Back tomorrow. Required??? When I got home I thought this is crazy, why aren't they delivering my order to me tomorrow? So I tried every way possible to reach out to them, got sent in circles, and bottom line, every option for speaking to someone was closed. The Ralph's person I spoke to the next morning says "Delivery? We don't do delivery." And wanted to know if they should start packing my order for me to come pick up. Nope. I've been a life long Ralph's shopper but I'm done. The problem should not have happened in the first place and their reaction to their mistake was abysmal. read more

Living across the street from this location, I come here frequently. The store is always neat and clean. And has what I need. It's not as big as the ralphs down the street on 17th, however they're selection is good. Their meet is fresh, as well as all of their fruits & vegetables. I always try to go for Jorge or Miguels isle, as they are the fastest, and very friendly. There was a Lil mishap I believe On my end tonight, but they went ahead and took care of it. This store has great customer service.. Jorge, and Miguel really stand out. I also love seeing how much I save after they scan my rewards card! Thank you! read more

The employees are so friendly and remember us by name. Margie was always so sweet. The install of the self-checkout stations is a plus! Emi in floral did an outstanding job with our balloons. Always happy to patronize this Ralph's location! read more

The best Ralph's around, always kept clean and they usually don't let the lines get too long. The workers here are so friendly! I go most mornings and Karen is often my cashier, she is the best, always so friendly and sweet! read more

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I shop here daily love this store and employees! Karen is always so nice and helpful in the morning. Great selection in their service deli, fresh produce, and the other departments are awesome too. Their Starbucks isn't the fastest unless you have Zach taking your order. Order your drink first, then go shop. read more

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